# HelpSpace Reviews **Vendor:** HelpSpace **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 12 ## About HelpSpace For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-employed and small organizations. On one hand, it frustrated us, but at the same time, it motivated us to create a solution. This is how HelpSpace was born. ​Our software is perfect for startups and small businesses seeking a fast and professional solution for their customers' daily support requests. We also attach great importance to documentation. Users can quickly look up their knowledge database, and customers can learn more or browse through the instructions and blogs. We emphasize the following 4 points: - Set up a quick and easy help desk software in only a few minutes - Low investment with high benefits - Easy and intuitive to use - Your customer will love your new efficiency ## HelpSpace Pros & Cons **What users like:** - Users find HelpSpace to be **extremely helpful** for managing customer inquiries and improving the support experience. (3 reviews) - Users commend the **responsive customer support** provided by HelpSpace, ensuring quick resolution of queries and issues. (1 reviews) - Users value the **efficient customer support** from HelpSpace, facilitating smooth communication and timely ticket resolution. (1 reviews) - Users value the **effective answer-finding capability** of HelpSpace's Knowledge Base, enhancing their overall support experience. (1 reviews) **What users dislike:** - Users find **integration issues** with HelpSpace limit effectiveness, especially lacking connections to Google and Instagram messaging. (2 reviews) - Users find HelpSpace **expensive** , particularly for smaller businesses, and lacking integrations compared to competitors. (1 reviews) - Users find the **lack of integration options** with social media platforms hampers timely responses and efficiency. (1 reviews) ## HelpSpace Reviews ### 1. A ticket management software developed for new startups **Rating:** 5.0/5.0 stars **Reviewed by:** Shaik U. | Creative and Design, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about HelpSpace?** Helpspace helps us in chatting with our customers and resolve the tickets which are raised by them whenever they stuck or get queries regarding our products. This software also helps in accessing all questions asked by them and ans the questions and one by one so that their experience with Dorto services does not get hampered due to unavailability of right support team. **What do you dislike about HelpSpace?** Most of our customers contact us from our Google and instagram pages but the main challange while working with healthspace is that it does not provide any feature in which the users get a option to integrate the chatting option with these pages so that the replying and resolution becomes much easier for the support team and save us a lot of time. **What problems is HelpSpace solving and how is that benefiting you?** For managing any type of business the support management for their customers should be strong and helpspace is almost sufficient for most of the tickets raised but whenever a complex situations is arised like interagrating it with other software, adding large videos to the chats, adding custom templates it starts showing its limitations and this is something on which their developers should work on, rest all is good according to me. ### 2. It’s helps desk software and powerful features it’s designed to help businesses **Rating:** 2.0/5.0 stars **Reviewed by:** Kross T. | A technical analysis, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about HelpSpace?** It’s great for organizing and managing knowledge base articles but it’s real strength lies in its ability to help customers find the answers they need **What do you dislike about HelpSpace?** It’s bit pricey especially for smaller businesses it’s also doesn’t have as many integration as some of its competitors **What problems is HelpSpace solving and how is that benefiting you?** Is solving problems needing to contact support for basic information it helps to find answers on our own ### 3. Helpspace has been a critical tool in our business **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie S. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about HelpSpace?** Helpspace has been possinly the most helpful we have to manage our DFY clients day to day workflow. **What do you dislike about HelpSpace?** There really isnt anything we can suggest that we have not liked about helpspace. **What problems is HelpSpace solving and how is that benefiting you?** It helps us to manage the day to day workflow for our clients using a support ticket system. ### 4. Freelance design business **Rating:** 4.0/5.0 stars **Reviewed by:** Francisco J. | Tax Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about HelpSpace?** I like to say that the onboarding process in HelpSpace is quite easy. I was able to download the system and start configuring it quickly, valuable for my moderate design agency. Such a feature as the knowledge base enables us to collect the necessary articles and frequently asked questions for clients. **What do you dislike about HelpSpace?** I believe does not meet the requirements for well-organized help desk system. There is no ability to create the tags or sub-tags for tickets, which are not useful to divide tickets by project, client or type of the issue. **What problems is HelpSpace solving and how is that benefiting you?** HelpSpace was beneficial in the sense that we are now able to consolidate all our customer support inquiries into one location. This makes it easier for our small team to work together, without having several people answer the same message. ### 5. Simplified our support workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Oliver A. | HR Analyst, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about HelpSpace?** HelpSpace had imposing features such as sleek and efficient font and layout as well as easy to navigate and understand. Well even people who are not so computer literate are in a position to manage through the knowledge base and create tickets. **What do you dislike about HelpSpace?** When it comes to reporting, HelpSpace, I had a feeling that the offered tools were rather simple. With such information lacking, one is unable to pinpoint some of the inadequacies and actually monitor the efficiencies of support rendered. **What problems is HelpSpace solving and how is that benefiting you?** HelpSpace has been very useful for my small, developing business. With this it enables us to offer professional and centralized customer support yet at a lower cost and not involving some of the bigger platforms. ### 6. Optimize our support operations **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed A. | Quality Assurance Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about HelpSpace?** The ticketing system in my team can arrange conversation threads, tasks, and internal notes in one location. This helps to keep everyone in unity and no one will be confused on who is handling which task. **What do you dislike about HelpSpace?** There are no further extended possibilities to investigate the agent performance or customer satisfaction. It is very hard for me to monitor the progress of certain types of tickets or to even pinpoint a potential weakness in our support team’s training. **What problems is HelpSpace solving and how is that benefiting you?** HelpSpace has surely facilitated ticket management and enhance internal communication greatly. However, such presentations do not leave much room for detailed conclusions that would make it possible to assess actual changes in customer satisfaction. ### 7. Navigating the Support Maze **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2023 **What do you like best about HelpSpace?** The User friendly interface helps to navigate easily and doesn't require extensive training. It's Ticket Management help efficiently manage ticket creation, tracking and support management. **What do you dislike about HelpSpace?** It's bit complex to setup, & integration with different tools find it difficult for the users to start off. It sometimes hinder user productivity and data flow to different systems. **What problems is HelpSpace solving and how is that benefiting you?** It helps managing customer queries issues, and requests more efficiently by providing a centralized platform for creating, tracking, and prioritizing support tickets. This lead to quicker issue resolution and improved customer response times. ### 8. The best support solution for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | International Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about HelpSpace?** The ease of use is what I like the best. Setup is easy and you can keep the support email private in order not to be invaded with spam. The chatbot is also available but I don't use it. I have connected all my forms from different websites to HelpSpace. **What do you dislike about HelpSpace?** To connect all my forms, I use their API and I would have preferred a webhook to connect all my forms to HelpSpace. In terms of development, a webhook would have been much easier to connect to their service. **Recommendations to others considering HelpSpace:** If you are looking for a simple solution to take care of your customers and sales support, HelpSpace is the solution for you. The platform is solid **What problems is HelpSpace solving and how is that benefiting you?** I handle all my customer services with HelpSpace. When a client, prospect or anyone has got a problem or question, they fill a form and the information received is automatical attributed to the right person in my team. I can handle sales support, after-sale, and anything you need to be connected to your business. ### 9. HelpSpace is an excellent all-in-one solution for your customer support infrastructure needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Max S. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about HelpSpace?** HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionally you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough! **What do you dislike about HelpSpace?** I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. I just need to see some more features and more integrations with other apps. **What problems is HelpSpace solving and how is that benefiting you?** Hosting our technical help document Creating Help centers and hubsfor our saas products. Managing all of our support emails all in one dashboard. Making our company support experience seamless ### 10. Simple, fast, problem-free solution **Rating:** 4.5/5.0 stars **Reviewed by:** Istvan V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about HelpSpace?** The Helpspace is a simple solution with an easy-to-understand interface, fast, trouble-free. Email teambox: you have everything you may need: teams, assign to the team member, automate rules, email alias usage, tags. Creating a FAQ is also easy and fast. You can use it on your own (sub) domain, and this is important for me. The gratis: website live chat, and the Tasks is coming. Quick to use, support is fast, helpful. Great choice and even cheap. **What do you dislike about HelpSpace?** The app is fresh, and the UI still be under development. Localization options are limited. But the support accepts the advice, development ideas and work very hard on it. **What problems is HelpSpace solving and how is that benefiting you?** I was looking for an email team inbox solution so I found it for this app. That was important, that the group members can see if the other group member has already replied the incoming support email. The email team inbox solution is good, problem-free, I like it. You can tag the incoming emails according to the rules or by hand, go to a group or an agent. The FAQ maker usable to prevent support from being used. ### 11. A very good helpdesk tool for everyone **Rating:** 4.5/5.0 stars **Reviewed by:** Giulio N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2021 **What do you like best about HelpSpace?** The software is quite new, but there are already a lot of features. The team listens to the customers and takes the feedback very seriously. Bugs are fixed quickly. The interface itself and the use of the tool are very well designed, everything is very well thought out and also visually very modern. There are also features such as the widget and the help portal, which are also very useful. **What do you dislike about HelpSpace?** There is not much negative to report. Some of the competitors have more functions but otherwise everything is fine. **Recommendations to others considering HelpSpace:** The tool offers more features than you might think. I find it a great pity that these are not yet promoted on the homepage of HelpSpace. Try it out for yourself. I also think it is very suitable for very small and large companies. **What problems is HelpSpace solving and how is that benefiting you?** I use Helpspace as a helpdesk tool for my website and get on very well with it, in some cases even better than with the products of the larger companies I have tested before. HelpSpace is definitely underrated! ### 12. Finally a simple ticket system that covers the essentials we need **Rating:** 5.0/5.0 stars **Reviewed by:** Eric J. | Gérant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2021 **What do you like best about HelpSpace?** Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite. Helpspace has just what it takes. It appears that the new features are well thought out and useful: for example the rules in beta (if that does that). Truly an efficient ticketing system for small businesses. This saas gets to the point and does it well. **What do you dislike about HelpSpace?** Channels (emails) could be adapted when several mails are used for the same service... **What problems is HelpSpace solving and how is that benefiting you?** We could formalise procedures for our clients with a smart interface. ## HelpSpace Discussions - [What is HelpSpace used for?](https://www.g2.com/discussions/what-is-helpspace-used-for) - [View HelpSpace pricing details and edition comparison](https://www.g2.com/products/helpspace/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+20%3A10%3A41+-0500&secure%5Bsession_id%5D=90dff8d8-349e-4c28-bec5-69cba1494da7&secure%5Btoken%5D=346593c257ed76bfa4a5d756b0dc64d7ed56dd8679a5e067a30099ec032081b1&format=llm_user) ## HelpSpace Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top HelpSpace Alternatives - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,813 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (417 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,660 reviews)