--- title: Infoset Reviews meta_title: 'Infoset Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Infoset works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 14 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Infoset Reviews **Vendor:** Infoset **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 14 ## About Infoset Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud switchboard), e-mail, live chat, chatbot, social media from a single platform. ## Infoset Pros & Cons **What users dislike:** - Users find **integration issues** with Infoset challenging, complicating connections to other systems and tools. (1 reviews) - Users experience **poor customer support** with Infoset, often finding it slow and unresponsive when issues arise. (1 reviews) - Users face **poor reporting** challenges, complicating data validation and potentially degrading data quality, especially in complex datasets. (1 reviews) - Users find the **steep learning curve** challenging, particularly in validating data with complex datasets, risking data quality. (1 reviews) ## Infoset Reviews ### 1. XML data, focusing on the information itself, rather than its physical structure or syntax. **Rating:** 3.5/5.0 stars **Reviewed by:** Amelia S. | Data analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Infoset?** Because allows for the separation of data from its physical representation, making it platform-independent and easily transferable. **What do you dislike about Infoset?** Sometimes can make it more challenging to validate data, particularly when working with complex data sets, which can lead to data quality issues. **What problems is Infoset solving and how is that benefiting you?** It’s help simplifies complex data structures, making it easier to understand, analyze, and work with the data. ### 2. Inofest **Rating:** 4.0/5.0 stars **Reviewed by:** Gesto T. | Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Infoset?** Infoset might offer business intelligence features to help organizations make informed decisions. **What do you dislike about Infoset?** Infoset might be challenging to integrate with other systems or tools. Customer support might be slow, unresponsive, or unhelpful. **What problems is Infoset solving and how is that benefiting you?** Infoset could provide insight and analytics to support informed decision-making. ### 3. Customer Support at It's Best **Rating:** 4.5/5.0 stars **Reviewed by:** James W. | Product Leader, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Infoset?** Excellent support via phone & email. Infoset has eased how our company operates. We use their virtual switchboard for receiving customer calls and live chat for answering our support tickets. Our operators are doing a great job with handling the incoming call traffic. We have implemented the chatbot functionality in our website and received very good feedback. **What do you dislike about Infoset?** It's hard to give feedback on dislikes as we have not faced any so far. We hope there won't be any issues in the future. **What problems is Infoset solving and how is that benefiting you?** - Easier to handle incoming calls from our customers. We no longer have to transfer them to multiple agents or departments to answer their queries. The calls now get routed to the relevant department instantly through the virtual switchboard. I also have to mention that our operators have improved significantly in their handling skills with the help of this product. We now receive more inbound and outbound calls on a daily basis compared to before implementing Infoset. ### 4. The Ultimate Customer Service Hub for Your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Imran S. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Infoset?** There are a few things that I absolutely love about this all-in-one solution. First and foremost, I appreciate the simplicity and ease-of-use of the platform. It's incredibly user-friendly, and I was able to navigate through all the features and functionalities with minimal training. Another thing that I really appreciate is the chatbot feature. It has been a game-changer for our customer service team, as it allows us to handle a large volume of inquiries without having to rely on human resources. It also allows us to provide quick and accurate responses to our customers, which has been a huge plus. The multi-channel capabilities of Infoset are also a major upside. Having all of our customer service channels (phone, email, live chat) integrated into one platform makes it so much easier to manage and track customer interactions. Finally, the call center feature is also fantastic. We have been able to improve our call handling time, as well as monitor and evaluate agent performance with ease. **What do you dislike about Infoset?** One aspect that I find unsatisfactory is the reporting feature. While it does provide some useful metrics, I would like to see more detailed data and more options for customization. Another thing that can be an inconvenience is the occasional slow loading times, especially during periods of high user activity. The customization options for the chatbot are somewhat limited, I would appreciate more flexibility when creating responses and the flow of the conversation. It can be challenging to find the relevant information for more complex queries. **What problems is Infoset solving and how is that benefiting you?** As a first-hand user of Infoset, there are a few areas where I feel that the platform could be improved. One aspect that I find lacking is the reporting feature. While it does provide some useful metrics, I would like to see more in-depth data and more options for customization. Another thing that can be an inconvenience is the occasional slow loading times, especially during periods of high user activity. Additionally, the customization options for the chatbot are somewhat limited, I would appreciate more flexibility when creating responses and the flow of the conversation. ### 5. Powerful data management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Jeric C. | Customer Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Infoset?** Infoset is an incredibly helpful tool for managing and analyzing large amounts of data. The most helpful aspect of the platform is its ability to connect and integrate data from multiple sources, allowing me to easily access and analyze all of my data in one place. Additionally, the platform has robust reporting and visualization capabilities, which make it easy to understand and communicate key insights from my data. **What do you dislike about Infoset?** Infoset is a powerful tool for managing and analyzing large amounts of data, but there are a few downsides to using the platform. One issue I have encountered is that the setup process can be quite complex and time-consuming, especially for users without a technical background. Additionally, the platform's support resources could be more robust, it would be helpful if they provided more detailed documentation and tutorials. **What problems is Infoset solving and how is that benefiting you?** Infoset has been an invaluable tool in helping me solve a variety of business problems related to data management and analysis. One of the main issues I was facing was a lack of visibility into my company's data. With multiple sources of data and no clear way to connect and analyze them, it was difficult to extract meaningful insights and make informed decisions. ### 6. Easy to Use, Perfect Support, Highly Recommend ! **Rating:** 5.0/5.0 stars **Reviewed by:** Ozan Y. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2021 **What do you like best about Infoset?** We were looking for different products for crm, call center and chatbot for our marketplace. We found the infoset that can do it all. 3 in 1! They also made the updates we requested.We are also very happy with the after-sales technical support.I'm sure they will come to a much better place. **What do you dislike about Infoset?** We are very happy with all their services. I cannot say any negative comments. **What problems is Infoset solving and how is that benefiting you?** Call center data + chatbot + crm for our marketplace ### 7. A perfect all-in-one solution, works like magic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2021 **What do you like best about Infoset?** I like the clean and easy-to-use interface. We enjoy using Infoset on a daily basis. Also the onboarding was seamless - we made a smooth transition from our previous CRM. **What do you dislike about Infoset?** So far we haven't seen anything that we don't like! We've been waiting for some new features that we asked for, that's all. **What problems is Infoset solving and how is that benefiting you?** We're managing our sales teams as well as our call and live chat channels on Infoset. The omnichannel dashboard allows us to streamline processes and have a better understanding of our customer data. ### 8. Startup Relations **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammed G. | Fellow, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Infoset?** We're using Infoset's live chat and support solutions. We like how easy it's to manage large volume of support tickets, seamlessly. We also like how the software is improving and new features arriving all the time. **What do you dislike about Infoset?** So far so good! We have been using Infoset for the last 6 months and it's been a good experience, we haven't seen anything that we don't like. **What problems is Infoset solving and how is that benefiting you?** Managing multiple products for multiple support channels was a difficult process. Infoset allowed us to manage everything in an all-in-one dashboard and made our customer service more scalable. It has an easy to use interface, which allowed our agents to handle more support tickets per day. ### 9. Great product and support **Rating:** 5.0/5.0 stars **Reviewed by:** Erman T. | Startup Engagement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2021 **What do you like best about Infoset?** We succeeded in integrating Infoset with our corporate application in a short time and started to use it. Infoset's personalization aspect is powerful, and they have got a great product. The support provided by the Infoset team during the process was also fast and very helpful. **What do you dislike about Infoset?** Despite being a relatively new product, they often manage to improve the product almost every week. I don't have any negative comments. **What problems is Infoset solving and how is that benefiting you?** Our 360-degree customer support department uses Infoset; - Integrated with solutions we already use - Modules in Infoset can talk to each other quite efficiently - Better pricing if I compare with our old product ### 10. Infoset is a great initiative to manage all your communication channels from one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Cemal Engin Y. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Infoset?** + Automations. + Ability to respond quickly to users. + Easy customer satisfaction measurement. + Creating customer data and quickly reading customer feedback. + Detailed reports. + Completely user-friendly. **What do you dislike about Infoset?** - Agent Performance measurement can be better. **What problems is Infoset solving and how is that benefiting you?** - We have increased the customer experience. ### 11. Pragmatic solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Barty . | Customer Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Infoset?** We manage our customer service operations on Infoset, integrated to our mobile apps. Infoset allowed our team to have a single source of truth and easily manage everything. We like that it's a pragmatic, easy-to-use solution. **What do you dislike about Infoset?** We are expecting App Store and Play Store integration to use Infoset as single user communication platform. **What problems is Infoset solving and how is that benefiting you?** We handle all the communication with users and provide solutions to all kind of problems through Infoset. It is great to use a single platform for communication. ### 12. all in one, you can manage your customers pre sales, sales and after sales within the platform **Rating:** 4.5/5.0 stars **Reviewed by:** Deniz T. | head of sales, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2021 **What do you like best about Infoset?** sales, support, and telephony features are in the same platform easy to manage **What do you dislike about Infoset?** speed of the platform can be better; filters can be managed wiser **What problems is Infoset solving and how is that benefiting you?** sales management, support management, communication with customers. ### 13. Nice & easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Berkay Y. | Co-founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Infoset?** I like the product; it is user-friendly and takes care of our full support. I highly recommend Infoset for start-ups that have limited time and try to scale! **What do you dislike about Infoset?** Firstly, it feels like a little complicated, but user-guiding is helped me to get over it. **What problems is Infoset solving and how is that benefiting you?** Full customer support and sale. ### 14. simple and convenient for customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Infoset?** Call center management. multiple communication channels integration **What do you dislike about Infoset?** We've been using it for about one year, and we haven't encountered anything we don't like. **Recommendations to others considering Infoset:** Easy, convenient, and straightforward. **What problems is Infoset solving and how is that benefiting you?** I answer all questions from one screen: WhatsApp, live chat, phone call, and email. ## Infoset Discussions - [What is Infoset used for?](https://www.g2.com/discussions/what-is-infoset-used-for) - [View Infoset pricing details and edition comparison](https://www.g2.com/products/infoset/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-07+02%3A29%3A15+-0500&secure%5Bsession_id%5D=d148764e-3eb0-4e0f-b236-8142387acf4b&secure%5Btoken%5D=b3fffd5199045ed8cb139cfbd2ec8441ee54ef26c557ec209454d81e5c5bbc1b&format=llm_user) ## Infoset Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Infoset Alternatives - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,674 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) - 4.4/5.0 (877 reviews)