It's been two months since this profile received a new review

Infoset Reviews & Product Details

Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud switchboard), e-mail, live chat, chatbot, social media from a single platform.

Seller

Infoset

Discussions

Infoset Community

Languages Supported

German, English, French, Italian, Turkish

Overview by

Samed Düzçay (Co-Founder at Infoset — We’re hiring!)

Top-Rated Alternatives

View All Alternatives

Infoset Media

Feature-rich omnichannel customer support. Manage all your support channels (email, phone, chat, help center, social media) from a single dashboard. Convert incoming emails to tickets, set up a live chat system or chatbot or chatbots, create a help center for self-service support. Track every ...

Turn visitors into leads and customers into happy users. Completely customize your live chat widget and easily embed it in any website. Chat with your visitors in real-time or create chatbots to automate support. Set up automated chat triggers and convert visitors into customers.

All-in-one modern cloud call center. No hardware. No downloads. No maintenance. Start using our scalable cloud call center system in minutes.

Focus on closing deals, leave the rest to us. Manage all your leads, sales pipelines, and tasks in one place. Get more leads with live chat and chatbots, reach your customers with built-in phone and email.

G2 reviews are authentic and verified.

Here's how.

Amelia S.

Data analyst

Mid-Market (51-1000 emp.)

3/21/2025

"XML data, focusing on the information itself, rather than its physical structure or syntax."

3.5/5

What do you like best about Infoset?

Because allows for the separation of data from its physical representation, making it platform-independent and easily transferable. Review collected by and hosted on G2.com.

What do you dislike about Infoset?

Sometimes can make it more challenging to validate data, particularly when working with complex data sets, which can lead to data quality issues. Review collected by and hosted on G2.com.

Gesto T.

Teacher

Small-Business (50 or fewer emp.)

4/15/2025

"Inofest"

4/5

What do you like best about Infoset?

Infoset might offer business intelligence features to help organizations make informed decisions. Review collected by and hosted on G2.com.

What do you dislike about Infoset?

Infoset might be challenging to integrate with other systems or tools.

Customer support might be slow, unresponsive, or unhelpful. Review collected by and hosted on G2.com.

James W.

Product Leader

Information Technology and Services

Mid-Market (51-1000 emp.)

1/19/2023

"Customer Support at It's Best"

4.5/5

What do you like best about Infoset?

Excellent support via phone & email. Infoset has eased how our company operates. We use their virtual switchboard for receiving customer calls and live chat for answering our support tickets. Our operators are doing a great job with handling the incoming call traffic. We have implemented the chatbot functionality in our website and received very good feedback. Review collected by and hosted on G2.com.

What do you dislike about Infoset?

It's hard to give feedback on dislikes as we have not faced any so far. We hope there won't be any issues in the future. Review collected by and hosted on G2.com.

What problems is Infoset solving and how is that benefiting you?

- Easier to handle incoming calls from our customers. We no longer have to transfer them to multiple agents or departments to answer their queries. The calls now get routed to the relevant department instantly through the virtual switchboard. I also have to mention that our operators have improved significantly in their handling skills with the help of this product. We now receive more inbound and outbound calls on a daily basis compared to before implementing Infoset. Review collected by and hosted on G2.com.

Imran S.

Marketing Manager

Enterprise (> 1000 emp.)

1/19/2023

"The Ultimate Customer Service Hub for Your Business"

5/5

What do you like best about Infoset?

There are a few things that I absolutely love about this all-in-one solution.

First and foremost, I appreciate the simplicity and ease-of-use of the platform. It's incredibly user-friendly, and I was able to navigate through all the features and functionalities with minimal training.

Another thing that I really appreciate is the chatbot feature. It has been a game-changer for our customer service team, as it allows us to handle a large volume of inquiries without having to rely on human resources. It also allows us to provide quick and accurate responses to our customers, which has been a huge plus.

The multi-channel capabilities of Infoset are also a major upside. Having all of our customer service channels (phone, email, live chat) integrated into one platform makes it so much easier to manage and track customer interactions.

Finally, the call center feature is also fantastic. We have been able to improve our call handling time, as well as monitor and evaluate agent performance with ease. Review collected by and hosted on G2.com.

What do you dislike about Infoset?

One aspect that I find unsatisfactory is the reporting feature. While it does provide some useful metrics, I would like to see more detailed data and more options for customization.

Another thing that can be an inconvenience is the occasional slow loading times, especially during periods of high user activity.

The customization options for the chatbot are somewhat limited, I would appreciate more flexibility when creating responses and the flow of the conversation.

It can be challenging to find the relevant information for more complex queries. Review collected by and hosted on G2.com.

What problems is Infoset solving and how is that benefiting you?

As a first-hand user of Infoset, there are a few areas where I feel that the platform could be improved.

One aspect that I find lacking is the reporting feature. While it does provide some useful metrics, I would like to see more in-depth data and more options for customization.

Another thing that can be an inconvenience is the occasional slow loading times, especially during periods of high user activity.

Additionally, the customization options for the chatbot are somewhat limited, I would appreciate more flexibility when creating responses and the flow of the conversation. Review collected by and hosted on G2.com.

Jeric C.

Customer Success Specialist

Mid-Market (51-1000 emp.)

1/19/2023

"Powerful data management tool"

4/5

What do you like best about Infoset?

Infoset is an incredibly helpful tool for managing and analyzing large amounts of data. The most helpful aspect of the platform is its ability to connect and integrate data from multiple sources, allowing me to easily access and analyze all of my data in one place. Additionally, the platform has robust reporting and visualization capabilities, which make it easy to understand and communicate key insights from my data. Review collected by and hosted on G2.com.

What do you dislike about Infoset?

Infoset is a powerful tool for managing and analyzing large amounts of data, but there are a few downsides to using the platform. One issue I have encountered is that the setup process can be quite complex and time-consuming, especially for users without a technical background. Additionally, the platform's support resources could be more robust, it would be helpful if they provided more detailed documentation and tutorials. Review collected by and hosted on G2.com.

What problems is Infoset solving and how is that benefiting you?

Infoset has been an invaluable tool in helping me solve a variety of business problems related to data management and analysis. One of the main issues I was facing was a lack of visibility into my company's data. With multiple sources of data and no clear way to connect and analyze them, it was difficult to extract meaningful insights and make informed decisions. Review collected by and hosted on G2.com.

Ozan Y.

Owner

Small-Business (50 or fewer emp.)

9/26/2021

"Easy to Use, Perfect Support, Highly Recommend !"

5/5

What do you like best about Infoset?

We were looking for different products for crm, call center and chatbot for our marketplace. We found the infoset that can do it all. 3 in 1! They also made the updates we requested.We are also very happy with the after-sales technical support.I'm sure they will come to a much better place. Review collected by and hosted on G2.com.

What do you dislike about Infoset?

We are very happy with all their services. I cannot say any negative comments. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

6/21/2021

"A perfect all-in-one solution, works like magic"

5/5

What do you like best about Infoset?

I like the clean and easy-to-use interface. We enjoy using Infoset on a daily basis. Also the onboarding was seamless - we made a smooth transition from our previous CRM. Review collected by and hosted on G2.com.

What do you dislike about Infoset?

So far we haven't seen anything that we don't like! We've been waiting for some new features that we asked for, that's all. Review collected by and hosted on G2.com.

Muhammed G.

Fellow

Small-Business (50 or fewer emp.)

6/23/2021

"Startup Relations"

4.5/5

What do you like best about Infoset?

We're using Infoset's live chat and support solutions. We like how easy it's to manage large volume of support tickets, seamlessly. We also like how the software is improving and new features arriving all the time. Review collected by and hosted on G2.com.

What do you dislike about Infoset?

So far so good! We have been using Infoset for the last 6 months and it's been a good experience, we haven't seen anything that we don't like. Review collected by and hosted on G2.com.

Erman T.

Startup Engagement Manager

Mid-Market (51-1000 emp.)

6/21/2021

"Great product and support"

5/5

What do you like best about Infoset?

We succeeded in integrating Infoset with our corporate application in a short time and started to use it.

Infoset's personalization aspect is powerful, and they have got a great product.

The support provided by the Infoset team during the process was also fast and very helpful. Review collected by and hosted on G2.com.

What do you dislike about Infoset?

Despite being a relatively new product, they often manage to improve the product almost every week. I don't have any negative comments. Review collected by and hosted on G2.com.