HelpDesk 3 Reviews & Product Details

With the help of this software, one can offer live chat and quick replies for those in need of assistance, and submit a support ticket.

For those who want to email us directly, we have that option as well. Keep track of all your clients with our client management system, and even bill them with our billing system.

With HelpDesk 3, you can manage your customer and client management, billing, and website support in one easy-to-use platform.

Track your business metrics and KPIs in real-time with the help of our analytics and reporting tools.

Get a bird's eye view of your company's performance with powerful dashboards.

Easily manage customer inquiries, and track tickets via email integration.

Intuitive knowledge base to help you answer customer questions quickly.

Live chat to interact with customers directly without interrupting their browsing experience.

Multilingual support for global expansion. Review collected by and hosted on G2.com.

Nothing as such, the application features heavy and sometimes APIs do not respond in the happy time. UI can be enhanced and can add new features as per market and business needs. Review collected by and hosted on G2.com.

It's easy to access, understand and user friendly. The UI is one of the best that what I have experienced until now. Anyone can use it easily without much effort. Review collected by and hosted on G2.com.

Nothing as such to dislike about helpdesk 3 as compared to other applications. There can be some modifications done into the UI to make the features more users friendly and understandable. Review collected by and hosted on G2.com.

Ticket request raise and gets resolution automatically generated.

It's very simple to use .

Handle more tickets .

Options for upload screenshot file.

Ticket status check. Review collected by and hosted on G2.com.

No anything bad on this service.

It's a simple for handle. Review collected by and hosted on G2.com.

very easy to manage and super easy to pick up on any new features that come up. A few kinks but always very manageable Review collected by and hosted on G2.com.

i have no real dislikes, sometimes it does run slow Review collected by and hosted on G2.com.

Support Tickets are organized with email to ticket client management, plus live help sessions available too Review collected by and hosted on G2.com.

Sometimes response is slow which can cause frustration Review collected by and hosted on G2.com.

1. Automated Follow-ups - is one of the best features. Most of the queries can easily be resolved by automated replies. You need to first spend good time to build the database, and then implementation can be done with HelpDesk.

2. Option to include more members to existing chat - this feature helps a lot when new people are to be contacted for more queries. You can simply add them to the existing chat and get the work done. Review collected by and hosted on G2.com.

1. Application itself is pretty heavy. Therefore you would need good machine power. In case legacy systems are used, the application might take longer than expected time for refreshing. Review collected by and hosted on G2.com.

As they give correct information, it reduces the cost and time of the customers and they get exact Information in a timely manner. Review collected by and hosted on G2.com.

Sometimes the response is very slow, that customers gets frustrated. This can be due to less availability and more users. Review collected by and hosted on G2.com.

Easy to Route incoming tickets, Automate follow-ups, Prioritize certain tickets over others Review collected by and hosted on G2.com.

Currently I like everything about the product. Please make the necessary changes in the product as require. Review collected by and hosted on G2.com.

attachment in chats, multi language, group chat Review collected by and hosted on G2.com.

not yet, if i come across any will definitely update Review collected by and hosted on G2.com.

It is easy to create and find tickets based on ticket number. Review collected by and hosted on G2.com.

Takes a while to refresh or load when trying to see new or updated tickets. Review collected by and hosted on G2.com.