# HelpDesk 3 Reviews **Vendor:** Jakweb **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 3.9/5.0 **Total Reviews:** 10 ## About HelpDesk 3 HelpDesk 3 has been made to have an all in one solution including Live Chat, Support Tickets, Email to Tickets, Client Management, Billing, Client Api, FAQ, CMS and a Blog. ## HelpDesk 3 Reviews ### 1. Bringing all the features your business operations in a single, easy to use, affordable package. **Rating:** 4.5/5.0 stars **Reviewed by:** Shagun R. | Cloud Engineer II, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2022 **What do you like best about HelpDesk 3?** With the help of this software, one can offer live chat and quick replies for those in need of assistance, and submit a support ticket. For those who want to email us directly, we have that option as well. Keep track of all your clients with our client management system, and even bill them with our billing system. With HelpDesk 3, you can manage your customer and client management, billing, and website support in one easy-to-use platform. Track your business metrics and KPIs in real-time with the help of our analytics and reporting tools. Get a bird's eye view of your company's performance with powerful dashboards. Easily manage customer inquiries, and track tickets via email integration. Intuitive knowledge base to help you answer customer questions quickly. Live chat to interact with customers directly without interrupting their browsing experience. Multilingual support for global expansion. **What do you dislike about HelpDesk 3?** Nothing as such, the application features heavy and sometimes APIs do not respond in the happy time. UI can be enhanced and can add new features as per market and business needs. **What problems is HelpDesk 3 solving and how is that benefiting you?** Track, monitor, and report on your marketing campaigns with the best analytics tools. Get complete control over your marketing operations and customer interactions by customizing every aspect of the software to suit your needs. Create and manage a knowledge base for all your customers' FAQs and queries. All in one solution for live chat, email integration, ticketing management, multilingual support - plus much more! Secure, self-hosted and User friendly. ### 2. Used HelpDesk 3 in daily activities. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about HelpDesk 3?** It's easy to access, understand and user friendly. The UI is one of the best that what I have experienced until now. Anyone can use it easily without much effort. **What do you dislike about HelpDesk 3?** Nothing as such to dislike about helpdesk 3 as compared to other applications. There can be some modifications done into the UI to make the features more users friendly and understandable. **What problems is HelpDesk 3 solving and how is that benefiting you?** There are multiple use cases where we used HelpDesk 3. We used it to resolve customer queries. Generate monthly reports. To track work records which helped to get issues & resolutions documented. ### 3. Get All solution in quick - Helpdesk **Rating:** 4.0/5.0 stars **Reviewed by:** CHANDAN KUMAR M. | Senior Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2021 **What do you like best about HelpDesk 3?** Ticket request raise and gets resolution automatically generated. It's very simple to use . Handle more tickets . Options for upload screenshot file. Ticket status check. **What do you dislike about HelpDesk 3?** No anything bad on this service. It's a simple for handle. **Recommendations to others considering HelpDesk 3:** I recommend to those have small organization. He cam manage smoothly. **What problems is HelpDesk 3 solving and how is that benefiting you?** Manage and handle ticket on time. Customer support agents communication way is too good. Multiple ticket to be resolved with minimum time. Ticket can raise by categories. Internal notes also available for description. ### 4. love **Rating:** 4.0/5.0 stars **Reviewed by:** Vanessa N. | M, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about HelpDesk 3?** very easy to manage and super easy to pick up on any new features that come up. A few kinks but always very manageable **What do you dislike about HelpDesk 3?** i have no real dislikes, sometimes it does run slow **What problems is HelpDesk 3 solving and how is that benefiting you?** help desk tickets, requests for software or basic desk top duites ### 5. HelpDesk is Great for Support **Rating:** 4.5/5.0 stars **Reviewed by:** Maeve F. | Student Support Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about HelpDesk 3?** Support Tickets are organized with email to ticket client management, plus live help sessions available too **What do you dislike about HelpDesk 3?** Sometimes response is slow which can cause frustration **What problems is HelpDesk 3 solving and how is that benefiting you?** Attending to customer needs in a timely manner ### 6. For a all in one solution and a backbone of your IT infrastructure.! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2021 **What do you like best about HelpDesk 3?** 1. Automated Follow-ups - is one of the best features. Most of the queries can easily be resolved by automated replies. You need to first spend good time to build the database, and then implementation can be done with HelpDesk. 2. Option to include more members to existing chat - this feature helps a lot when new people are to be contacted for more queries. You can simply add them to the existing chat and get the work done. **What do you dislike about HelpDesk 3?** 1. Application itself is pretty heavy. Therefore you would need good machine power. In case legacy systems are used, the application might take longer than expected time for refreshing. **What problems is HelpDesk 3 solving and how is that benefiting you?** We have this application installed for all our customer facing applications. Be it problem solving for a customer via emails, or tickets, everything is being handled by HelpDesk. We also host our billing data on this application and make use of it often. ### 7. Passes accurate information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2021 **What do you like best about HelpDesk 3?** As they give correct information, it reduces the cost and time of the customers and they get exact Information in a timely manner. **What do you dislike about HelpDesk 3?** Sometimes the response is very slow, that customers gets frustrated. This can be due to less availability and more users. **Recommendations to others considering HelpDesk 3:** To save time and cost, one must try using this service and software. **What problems is HelpDesk 3 solving and how is that benefiting you?** Updates the customers on regular basis by getting trained. ### 8. Everything works as promised - so far no problems, easy install **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2018 **What do you like best about HelpDesk 3?** Easy to Route incoming tickets, Automate follow-ups, Prioritize certain tickets over others **What do you dislike about HelpDesk 3?** Currently I like everything about the product. Please make the necessary changes in the product as require. **What problems is HelpDesk 3 solving and how is that benefiting you?** Everything works as promised - so far no problems, Solved customer query easily. Easy to use, understand. Thank you so much. ### 9. Live support chat **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2018 **What do you like best about HelpDesk 3?** attachment in chats, multi language, group chat **What do you dislike about HelpDesk 3?** not yet, if i come across any will definitely update **What problems is HelpDesk 3 solving and how is that benefiting you?** client details, it really helps in finding the client records. ### 10. Use this for IT team at University's dental school. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2018 **What do you like best about HelpDesk 3?** It is easy to create and find tickets based on ticket number. **What do you dislike about HelpDesk 3?** Takes a while to refresh or load when trying to see new or updated tickets. **What problems is HelpDesk 3 solving and how is that benefiting you?** Makes it easy for the department to communicate through. ## HelpDesk 3 Discussions - [What does Helpdesk 3 do?](https://www.g2.com/discussions/what-does-helpdesk-3-do) - [What is helpdesk function?](https://www.g2.com/discussions/what-is-helpdesk-function) - [What are the main components of help desk support?](https://www.g2.com/discussions/what-are-the-main-components-of-help-desk-support) - [View HelpDesk 3 pricing details and edition comparison](https://www.g2.com/products/helpdesk-3/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+00%3A56%3A01+-0500&secure%5Bsession_id%5D=833ea768-50cd-4026-9fc7-8b06ad164113&secure%5Btoken%5D=bf226b5c54c62a4f722f48623dffe4b2bcdc8177f0d799fb7046690b2850570f&format=llm_user) ## HelpDesk 3 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top HelpDesk 3 Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,661 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,320 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews)