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Grasp
12 reviews
- 1 profiles
- 2 categories
Average star rating
4.5
Serving customers since
2012
Grasp Reviews
RJ
Ronald J.
Social Media Analyst at MTN UgandaCasengo review
Instant responses to customer queries. It allows sharing and playing of audio/voice notes. It helps to integrate with the WhatsApp helpline accessible to customers.
We have managed to retrieve reports about services levels, response time, and total traffic received on the channel.
Casengo is accessible both on a mobile app and through the browser.
JT
Jackline T.
Review for Casengo
We are able to respond to our customers via Whatsapp in real-time.
Casengo has a web version and mobile app version making it easy to use.
It shows the total cases received and those responded including the response time.
CN
Christine N.
Casengo, a tool for social media
It allows responding to customers via the WhatsApp channel 24/7.
It generates reports both for agent responses and cases received plus showing the response time.
You can create new accounts for agents and edit the access rights easily
About
What is Grasp?
Grasp is an innovative software company that specializes in creating solutions to enhance the visualization and understanding of data across various business sectors. Their platform, accessible via https://www.getgrasp.com/, focuses on harnessing the power of data analytics to provide comprehensive insights that drive strategic decision-making. Grasp's user-friendly tools and advanced analytics cater to the needs of professionals aiming to optimize performance, streamline workflows, and identify key trends that impact their operations and growth.
Details
Year Founded
2012
Website
www.getgrasp.comHunting for software insights?
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