--- title: ManageEngine SupportCenter Plus Reviews meta\_title: 'ManageEngine SupportCenter Plus Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how ManageEngine SupportCenter Plus works for a business like yours. aggregate\_rating: rating\_value: 3.6 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ManageEngine SupportCenter Plus Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ManageEngine SupportCenter Plus but has limited features. Are you part of the ManageEngine SupportCenter Plus team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. * * * Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [ManageEngine SupportCenter Plus Community](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/discuss) Overview by Zoho Corporation Show More ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) AS Ankit S. Small-Business (50 or fewer emp.) 2/1/2024 "ManageEngine SupportCenter Plus Tool" 4.5/5 What do you like best about ManageEngine SupportCenter Plus? We are using ManageEngine SupportCenter Plus from last two years and it is very useful to raised the ticket as well as fetching the custom report and it is easy to implement in any organization and it is very supportive for users and now in my organization all users are frequently use this application and it is very easy to learn as well as integrate all work in a single portal. Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? We are using ManageEngine SupportCenter Plus application but it is only use for raising the ticket not for managing the Asset and also we are not assigning the asset to users and without admin access we can't change any any assign ticket to any technician. Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? ManageEngine SupportCenter Plus is useful for reporting purpose we can fetch any type of reports and we can schedule the report on daily basis , monthly basis , quaterly basis as well as yearly basis and we can use that reports for the audit pupose and also we can export all the reports in CSV , PDF , XLSX etc and represent the reports to the management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AJ Arron J. Administrative Director Public Policy Mid-Market (51-1000 emp.) 1/24/2024 "Need to improve integration in system" 0/5 What do you like best about ManageEngine SupportCenter Plus? ManageEngine SupportCenter. Lacks to provide a ticket management system that's both efficient and user friendly. It does not simplifies our support processes allowing us to easily track and resolve customer issues. The interface is intuitive. Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? As, for the drawbacks of ManageEngine SupportCenter Plus one area for improvement is its integration with software. Data synchronization is tedious and time consuming due to this lack of integration. The user interface may feel cluttered and overwhelming making it difficult to navigate and find features. Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? The software has limited customization options, which restrict its ability to cater to business requirements. In terms of problem solving capabilities ManageEngine SupportCenter Plus not provides options, for ticket management, customer support and reporting. This has decreased our efficiency in handling customer issues and tracking progress. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Leandro L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leandro L.") LL Leandro L. Desktop Support Engineer Enterprise (\> 1000 emp.) 9/23/2023 "Manage Engine Helpdesk review" 5/5 What do you like best about ManageEngine SupportCenter Plus? ManageEngine is very easy to use and has multiple features that any IT even fresh graduate can use. Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? what i dont like about ManageEngine is that my ticket sometimes get lost and hard to track that i got SLA. Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? ManageEngine helps me get through my job on a daily basis. it helps me attend to the users need through ticket Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Enterprise (\> 1000 emp.) 2/11/2024 "Good Product" 4/5 What do you like best about ManageEngine SupportCenter Plus? Ease of Use, Ease of Implementation, Customer Support, Number of Features, Ease of Integration Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? Page freezing issue which happens frequently. Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? Helps to keep track of the tickets and the main benefit of the using the product is the customization feature. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile BG beshoy g. s Mid-Market (51-1000 emp.) 9/5/2023 "SupportCenter Plus web-based customer support software" 4.5/5 What do you like best about ManageEngine SupportCenter Plus? The user interface is ver simple and easy to use Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? Nothing at all, maybe just technical support need to be more helpful Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? It is solving the gap between the customers and the support and make the situation better Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ataullah Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ataullah Q.") AQ Ataullah Q. Enterprise (\> 1000 emp.) 9/5/2023 "Best widely used Ticketing support tool" 4.5/5 What do you like best about ManageEngine SupportCenter Plus? It has user friendly interface and trackable function to keep your support tickets in a way that you can feed any important information in this. Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? As of now nothing but will revert if observe any. Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? It gives easy access to end user as well as administrator to store any information related to any issue which can be managed and trackable until its resolution Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DK Danijel K. Machinery Mid-Market (51-1000 emp.) 10/17/2023 "Using it for several years" 4.5/5 What do you like best about ManageEngine SupportCenter Plus? Manage engine offers hight quality product always delivery best software Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? As always for small company the price can be high Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? Ticketing software, best for user reporting problems to helpdesk and solve quck problems, also you have logged all tickets in one place Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bobby M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bobby M.") BM Bobby M. Director of IT Enterprise (\> 1000 emp.) 9/5/2023 "Not a good system" 0/5 What do you like best about ManageEngine SupportCenter Plus? The ticket system is easy to use once you grasp it. Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? Terrible app, and seems very out dated for modern times. Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? We use ManageEngine as a help desk solution and it basically is only functional to organize my tickets. However, having used other system I wouldn't bother with this one. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 8/17/2021 "ME Support Review" 5/5 What do you like best about ManageEngine SupportCenter Plus? I like the user side of the service. Easy to setup Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? I dislike that users sometimes get locked out when reseting pw Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? Some users have a difficult time when resetting pw. It locks them out and we need to manually unlock Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/30/2018 "Service Desk Suite for Companies Selling Products/Services" 3/5 What do you like best about ManageEngine SupportCenter Plus? Automatic email replies, auto-assign of tickets and the solution center with customer portal are nice features of the suite. It is fast and supports running on a Windows or Linux server, has integrated technician availability/calendars. Review collected by and hosted on G2.com. What do you dislike about ManageEngine SupportCenter Plus? Support can be cumbersome/slow at times, depending on the issue you have. They do generally follow-through, but it can just take many emails/calls to get resolutions. Review collected by and hosted on G2.com. Recommendations to others considering ManageEngine SupportCenter Plus: SupporCenter is for companies needing to provide support for products they sell. Service Desk Plus is for internal IT support desks and Service Desk Plus is for MSP helpdesk companies offering support to multiple clients. Review collected by and hosted on G2.com. What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you? Move away from Microsoft Office based ticket tracking for customers to a centralized system for quicker service and support of existing and new customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ManageEngine SupportCenter Plus? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ManageEngine SupportCenter Plus ](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/discussions/new) GU Guest User • Last activity almost 3 years ago What is ManageEngine SupportCenter Plus used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-manageengine-supportcenter-plus-used-for) [ View all Discussions ](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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