C-Desk Reviews & Product Details

C-Desk Overview

What is C-Desk?

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

C-Desk Details
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Product Description

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.


Seller Details
Seller
Chamunda Tech Net Services Pvt Ltd
Company Website
HQ Location
Mumbai,
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C-Desk Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its very good for IT help desk analysts. Even users can raise any request at ease and even the IT helpdesk associates can manage this tool effectively. Good for SLA management. Good options to set the ticket priority. Review collected by and hosted on G2.com.

What do you dislike?

Nothing much. Its very good software tool to be used Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If any company which has a team of more than two people working on the IT help desk tickets, please use this C- Desk application as it needs everything your team wants. You can use this to manage your daily tickets, you can manage SLA, set the priority of tickets, route them to proper queue, manage service management requests, you can set follow ups and call back timings. Over all my experiences using this simple software was great. I never had to think about salesforce or servicenow. I will highly recommend this one over the other help desk applications. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have used it for service management, ticket routing and basic help desk tickets. It has really helped me to manage my tickets in the queue. It has also helped me to manage my SLA Review collected by and hosted on G2.com.

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IP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Not a bad service desk application and this can be used for other organizations (not just IT). You can set up which services you want done and then allocate them to other people on your team, they get a notification and can do it on their own time. Review collected by and hosted on G2.com.

What do you dislike?

C desk can sometimes be a bit laggy and I wish it updated quicker Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able to set up projects and assign certain people or departments to those projects, very helpful. Review collected by and hosted on G2.com.

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Resolution Specialist
Internet
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This is an easy to use program that can be used across different parts of our organization. Review collected by and hosted on G2.com.

What do you dislike?

I've found nothing yet that I dislike about the module. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This program can be used as a help desk for any department in your organization. Review collected by and hosted on G2.com.

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Business Development Manager
Import and Export
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It has multiple modules like

1. E-logs

2. CRM for external and inter clients

3. Task management

4. Document repository

5. Process monitoring

6. Multimedia repository

7. Calendars & Events

8. Notice management

9. Surveys & Polls

10. Asset life cycle management

Are some of the best ones

This is an easy to use application. Its lite version can be accessed by most smart phones. It has an inbuilt chat application which is an effective communication tool. The built in SLA levels bring about a sense of accountability in the organization. Review collected by and hosted on G2.com.

What do you dislike?

Nothing as of now but I am sure there will be new features added in a period of time as per customer feedback. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Yes, I would certainly recommend others to use C-Desk as it is free. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. E-logs

2. CRM for external and inter clients

3. Task management

4. Document repository

5. Process monitoring

6. Multimedia repository

7. Calendars & Events

8. Notice management

9. Surveys & Polls

10. Asset life cycle management Review collected by and hosted on G2.com.

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