# C-Desk Reviews **Vendor:** Chamunda Tech Net Services Pvt Ltd **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 13 ## About C-Desk This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization. ## C-Desk Reviews ### 1. Cumbersome Ticket Management with this tool **Rating:** 3.0/5.0 stars **Reviewed by:** Steven G. | Development Specialist, Environmental Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about C-Desk?** C Desk is unable to integrate with systems, whichs not good, for our team. It has been not working well for our requirements without any glitches. The categorization of tickets for work transfers proves to be lesshelpful. **What do you dislike about C-Desk?** It needs to be improved to ensure reliability and user friendliness. The software is difficult to navigate. There are no features that would make us like it. The pricing needs to have been more considerate towards businesses; as a whole it is a poor software tool. **What problems is C-Desk solving and how is that benefiting you?** C Desk lacks an interface that can confuse users. Occasionally the program become sluggish and unresponsive causing delays in task allocation and progress monitoring. The limited customization options restrict tailoring the platform to meet team needs. It falls short in terms of usability and performance. ### 2. C-Desk :- Streamlined Efficiency and Coding Excellence for Business Devlopment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about C-Desk?** As a Seniour Business Development Manager, I appreciat the platform's coding aspects, facilitating integrations and coding-specific ticket management. The granular user permission settings allow controlled access, crucial for security and coding-related confidentiality. The mobile interface enables on-the -go ticket handling, a convenient feature for our team members involved in coding projects. The notification system keeps everyone updated on coding-related tasks and changes, fostering collaboration among team members. **What do you dislike about C-Desk?** Whil the platform integrates well with many systems, it lacks compatibility with a few niche coding tools that our team occasionally utilises. The customisation options, though extensive, can be slightly complex and may require deeper coding knowledge in certain instances. Customising dashboards to tailor coding-specific needs could be made more user - friendly for non-technical users. **What problems is C-Desk solving and how is that benefiting you?** C-Desk significantly enhances workflow efficiency by providing a centralised platform for task allocation, progress tracking, and collaboration among team members. Thsi centralised approach minimises confusion, reduces duplication of efforts, and fosters smoother communication, which ultimately accelerates project timelines. ### 3. C-Desk Support System **Rating:** 2.5/5.0 stars **Reviewed by:** laurie g. | operations manager wilshire boulevard temple, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about C-Desk?** It is helpful in getting tickets into our network people **What do you dislike about C-Desk?** Waiting for a response, but that is more on our people than the software I think. **What problems is C-Desk solving and how is that benefiting you?** It helps when I have an issue and need to submit the information to our IT, IS, Network and Communication team(s). ### 4. One of the best ticketing software **Rating:** 5.0/5.0 stars **Reviewed by:** Pavan G. | Business Operations senior analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about C-Desk?** We use it to handle the requests and tickets of all services at one place. Worked on other ticketing platforms and this one, I like this tools and it is handy and one point operational to all teams **What do you dislike about C-Desk?** Segregation of the tickets to transfer to the othe departments for work transfers. We should make it more reliable so it can be more of the user friendly source. **What problems is C-Desk solving and how is that benefiting you?** Clearing out the client issues that are in the queue and mangaging them at one place. It helps me and my team to make process easier by following the queues ### 5. Smooth onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Soham S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about C-Desk?** A prebuilt platform to enable a smooth onboarding for the new employees. **What do you dislike about C-Desk?** Cost could have been a bit more considerate for new businesses. **What problems is C-Desk solving and how is that benefiting you?** We have a very fragmented user base. A tool to help this is really handy ### 6. Best help desk tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2023 **What do you like best about C-Desk?** This is is very very easy for to use coz I have used it. UI is very easy to understand and I think we dont need a proper training to use this tool. Team has done a great work to design and develop this tool for the users. The best part is easy User Interface and performance is also great. They have given all the things in left side like photo gallery, video gallery and notice board etc and we can manage our things very easily. **What do you dislike about C-Desk?** As such personally I did not face any issue or anything wihich I do not dislike about this tool but one thing I would say thing If team updates this tool then change sometimes They should change the color of the UI thats the only thing I would recommend. **What problems is C-Desk solving and how is that benefiting you?** this tool saves our time and the SLA management category wise is the best thing and the benefits is the special features of this tool Multi location support, getting ticket notification via email, assign particular ticket, complaint to a particular IT manager. ### 7. C-DESK THE ALL IN ONE CUSTOMER SUPPORT **Rating:** 4.0/5.0 stars **Reviewed by:** VAIBHAV J. | IT Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about C-Desk?** I liked it's accessibility of finding the customer details as we received a ticket or a service request. Also it knowledge base article as per the issue easily pops up on their own. **What do you dislike about C-Desk?** Reporting and dashboards does not have all features and visuals if we compare it to other service management tools **What problems is C-Desk solving and how is that benefiting you?** Resolving IT related issues for the customers of the Client ### 8. Fantastic help desk tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim P. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about C-Desk?** This is a fantastic help desk tool that really helped us triage tickets and meet SLA expectations. I appreciated the additional modules and reports that were available as well. **What do you dislike about C-Desk?** I haven't experienced any issues with C-Desk, it's worked fabulously for our needs! **What problems is C-Desk solving and how is that benefiting you?** Triaging our help desk tickets effectively and being able to route tickets to the appropriate technician. ### 9. A handy feature for managing organisational processes **Rating:** 4.5/5.0 stars **Reviewed by:** yagnesh p. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about C-Desk?** Multiple operating systems are supported, as well as an incredible chat feature that allows users to connect with one another. **What do you dislike about C-Desk?** There is nothing difficult that would allow us to write anything we don't like. **What problems is C-Desk solving and how is that benefiting you?** Service Management is excellent, and the internal process of ticket generation and queueing is fantastic. That helps to solve many ongoing problems. ### 10. Good tool for helpdesk analysts **Rating:** 5.0/5.0 stars **Reviewed by:** Keerthi P. | Technical Support Engineer Level 2, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about C-Desk?** Its very good for IT help desk analysts. Even users can raise any request at ease and even the IT helpdesk associates can manage this tool effectively. Good for SLA management. Good options to set the ticket priority. **What do you dislike about C-Desk?** Nothing much. Its very good software tool to be used **Recommendations to others considering C-Desk:** If any company which has a team of more than two people working on the IT help desk tickets, please use this C- Desk application as it needs everything your team wants. You can use this to manage your daily tickets, you can manage SLA, set the priority of tickets, route them to proper queue, manage service management requests, you can set follow ups and call back timings. Over all my experiences using this simple software was great. I never had to think about salesforce or servicenow. I will highly recommend this one over the other help desk applications. **What problems is C-Desk solving and how is that benefiting you?** I have used it for service management, ticket routing and basic help desk tickets. It has really helped me to manage my tickets in the queue. It has also helped me to manage my SLA ### 11. Nice help desk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2016 **What do you like best about C-Desk?** Not a bad service desk application and this can be used for other organizations (not just IT). You can set up which services you want done and then allocate them to other people on your team, they get a notification and can do it on their own time. **What do you dislike about C-Desk?** C desk can sometimes be a bit laggy and I wish it updated quicker **What problems is C-Desk solving and how is that benefiting you?** Able to set up projects and assign certain people or departments to those projects, very helpful. ### 12. C-Desk Review **Rating:** 4.0/5.0 stars **Reviewed by:** Kait H. | Resolution Specialist, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2016 **What do you like best about C-Desk?** This is an easy to use program that can be used across different parts of our organization. **What do you dislike about C-Desk?** I've found nothing yet that I dislike about the module. **What problems is C-Desk solving and how is that benefiting you?** This program can be used as a help desk for any department in your organization. ### 13. Good Application for Process driven organizations **Rating:** 4.0/5.0 stars **Reviewed by:** Mahesh M. | Business Development Manager, Import and Export, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2015 **What do you like best about C-Desk?** It has multiple modules like 1. E-logs 2. CRM for external and inter clients 3. Task management 4. Document repository 5. Process monitoring 6. Multimedia repository 7. Calendars & Events 8. Notice management 9. Surveys & Polls 10. Asset life cycle management Are some of the best ones This is an easy to use application. Its lite version can be accessed by most smart phones. It has an inbuilt chat application which is an effective communication tool. The built in SLA levels bring about a sense of accountability in the organization. **What do you dislike about C-Desk?** Nothing as of now but I am sure there will be new features added in a period of time as per customer feedback. **Recommendations to others considering C-Desk:** Yes, I would certainly recommend others to use C-Desk as it is free. **What problems is C-Desk solving and how is that benefiting you?** 1. E-logs 2. CRM for external and inter clients 3. Task management 4. Document repository 5. Process monitoring 6. Multimedia repository 7. Calendars & Events 8. Notice management 9. Surveys & Polls 10. Asset life cycle management - [View C-Desk pricing details and edition comparison](https://www.g2.com/products/c-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+12%3A05%3A43+-0500&secure%5Bsession_id%5D=f507c510-752d-45d6-8df0-8151c963f1cf&secure%5Btoken%5D=895d1c34721f2db1961c058da6c1ac746693d27701ce71a892a5a67409c9b179&format=llm_user) ## C-Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top C-Desk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,661 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (766 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews)