C-Desk

4.2
(3)

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

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C-Desk review by Mahesh M.
Mahesh M.
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Verified Current User
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"Good Application for Process driven organizations"

What do you like best?

It has multiple modules like

1. E-logs

2. CRM for external and inter clients

3. Task management

4. Document repository

5. Process monitoring

6. Multimedia repository

7. Calendars & Events

8. Notice management

9. Surveys & Polls

10. Asset life cycle management

Are some of the best ones

This is an easy to use application. Its lite version can be accessed by most smart phones. It has an inbuilt chat application which is an effective communication tool. The built in SLA levels bring about a sense of accountability in the organization.

What do you dislike?

Nothing as of now but I am sure there will be new features added in a period of time as per customer feedback.

Recommendations to others considering the product:

Yes, I would certainly recommend others to use C-Desk as it is free.

What problems are you solving with the product? What benefits have you realized?

1. E-logs

2. CRM for external and inter clients

3. Task management

4. Document repository

5. Process monitoring

6. Multimedia repository

7. Calendars & Events

8. Notice management

9. Surveys & Polls

10. Asset life cycle management

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C-Desk review by Internal Consultant in Performing Arts
Internal Consultant in Performing Arts
Validated Reviewer
Verified Current User
Review Source
content

"Nice help desk"

What do you like best?

Not a bad service desk application and this can be used for other organizations (not just IT). You can set up which services you want done and then allocate them to other people on your team, they get a notification and can do it on their own time.

What do you dislike?

C desk can sometimes be a bit laggy and I wish it updated quicker

What problems are you solving with the product? What benefits have you realized?

Able to set up projects and assign certain people or departments to those projects, very helpful.

What Service Desk solution do you use?

Thanks for letting us know!
C-Desk review by Kait H.
Kait H.
Validated Reviewer
Review Source
content

"C-Desk Review"

What do you like best?

This is an easy to use program that can be used across different parts of our organization.

What do you dislike?

I've found nothing yet that I dislike about the module.

What problems are you solving with the product? What benefits have you realized?

This program can be used as a help desk for any department in your organization.

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