C-Desk Reviews & Product Details

C Desk is unable to integrate with systems, which is not good for our team. It has not been working well for our requirements without any glitches. The categorization of tickets for work transfers proves to be less helpful. Review collected by and hosted on G2.com.

It needs to be improved to ensure reliability and user friendliness. The software is difficult to navigate. There are no features that would make us like it. The pricing needs to have been more considerate towards businesses; as a whole it is a poor software tool. Review collected by and hosted on G2.com.

As a Senior Business Development Manager, I appreciate the platform's coding aspects, facilitating integrations and coding-specific ticket management. The granular user permission settings allow controlled access, crucial for security and coding-related confidentiality. The mobile interface enables on-the-go ticket handling, a convenient feature for our team members involved in coding projects. The notification system keeps everyone updated on coding-related tasks and changes, fostering collaboration among team members. Review collected by and hosted on G2.com.

While the platform integrates well with many systems, it lacks compatibility with a few niche coding tools that our team occasionally utilizes. The customization options, though extensive, can be slightly complex and may require deeper coding knowledge in certain instances. Customizing dashboards to tailor coding-specific needs could be made more user-friendly for non-technical users. Review collected by and hosted on G2.com.

It is helpful in getting tickets into our network people Review collected by and hosted on G2.com.

Waiting for a response, but that is more on our people than the software I think. Review collected by and hosted on G2.com.

We use it to handle the requests and tickets of all services at one place. Worked on other ticketing platforms and this one, I like this tools and it is handy and one point operational to all teams Review collected by and hosted on G2.com.

Segregation of the tickets to transfer to the other departments for work transfers. We should make it more reliable so it can be more of the user friendly source. Review collected by and hosted on G2.com.

A prebuilt platform to enable a smooth onboarding for the new employees. Review collected by and hosted on G2.com.

Cost could have been a bit more considerate for new businesses. Review collected by and hosted on G2.com.

This is very easy to use because I have used it. The UI is very easy to understand, and I think we don't need proper training to use this tool. The team has done a great job designing and developing this tool for the users. The best part is the easy User Interface, and the performance is also great. They have provided everything on the left side like photo gallery, video gallery, and notice board, etc., and we can manage our things very easily. Review collected by and hosted on G2.com.

Personally, I did not face any issues or anything I dislike about this tool, but one thing I would say is that if the team updates this tool, they should sometimes change the color of the UI. That's the only thing I would recommend. Review collected by and hosted on G2.com.

I liked its accessibility of finding the customer details as we received a ticket or a service request. Also, its knowledge base article as per the issue easily pops up on their own. Review collected by and hosted on G2.com.

Reporting and dashboards do not have all features and visuals if we compare it to other service management tools. Review collected by and hosted on G2.com.

This is a fantastic help desk tool that really helped us triage tickets and meet SLA expectations. I appreciated the additional modules and reports that were available as well. Review collected by and hosted on G2.com.

I haven't experienced any issues with C-Desk, it's worked fabulously for our needs! Review collected by and hosted on G2.com.

Multiple operating systems are supported, as well as an incredible chat feature that allows users to connect with one another. Review collected by and hosted on G2.com.

There is nothing difficult that would allow us to write anything we don't like. Review collected by and hosted on G2.com.

Its very good for IT help desk analysts. Even users can raise any request at ease and even the IT helpdesk associates can manage this tool effectively. Good for SLA management. Good options to set the ticket priority. Review collected by and hosted on G2.com.

Nothing much. Its very good software tool to be used Review collected by and hosted on G2.com.