# Desk360 Reviews **Vendor:** Teknasyon **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 55 ## About Desk360 Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance! ## Desk360 Reviews ### 1. product review for Desk360 **Rating:** 4.5/5.0 stars **Reviewed by:** Azra N. | Customer support, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Desk360?** East to accessible and hassle-free very nice **What do you dislike about Desk360?** Sometimes it takes too much time to load the screen **What problems is Desk360 solving and how is that benefiting you?** mainly using it for a chat purpose and checking the data ### 2. One Inbox For All **Rating:** 1.0/5.0 stars **Reviewed by:** Bulut K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Desk360?** Whatsapp Business API and official partnership with Meta makes it much easier to integrate cross platforms. **What do you dislike about Desk360?** a little bit hard to customise the main screen. I would prefer blocks that I can change whatever metrics or screens I work with more there's bo customer service in a customer service app! **What problems is Desk360 solving and how is that benefiting you?** Connects whatsapp, instagram, facebook and my website in one inbox. and makes my team collaborate more ### 3. The Best Customer Experince **Rating:** 5.0/5.0 stars **Reviewed by:** Furkan . | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Desk360?** The technical support team and the help of the project manager were invaluable to us. **What do you dislike about Desk360?** We did not encounter any disadvantages during the process. **What problems is Desk360 solving and how is that benefiting you?** It increases our customer productivity with Live chat support and Whatsapp Business API. ### 4. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Ersin . | İşletme Sahibi, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Desk360?** Being able to see messages from all platforms in one place with Desk360 is a very good feature, and also being able to create a Desk360 help page is a very good feature. The things I don't like are in the other question. **What do you dislike about Desk360?** There is only one feature I don't like in Desk360: the chat widget. It could have a more attractive design and include more elements. There is no other feature I dislike. **What problems is Desk360 solving and how is that benefiting you?** I can resolve issues related to my orders and membership processes with Desk360. I can answer questions coming from my social media accounts. The help desk feature is also useful. ### 5. Efficiently Smart **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Desk360?** Such an easy process from ticket to solution. The support is spot on! **What do you dislike about Desk360?** Nothing really to dislike. The clutter is mildly annoying, but not enough to complain. **What problems is Desk360 solving and how is that benefiting you?** Main focus is on direct technical support with various different types of computers and tablets. ### 6. Excellent Help Desk Software **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham G. | Senior Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Desk360?** The ui is very pleasing and easy to use while ticketing **What do you dislike about Desk360?** Sometimes there are some server sided issues which impacts the usage for this tool **What problems is Desk360 solving and how is that benefiting you?** It helps me streamline my ticketing journey and capture end to end interactions with the user. ### 7. Desk360 is a great tool that we use to manage customer demands, especially social media **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Desk360?** It allows us to provide customer support in many languages. We collect all channels in one place. It is very simple to use and has a great interface. **What do you dislike about Desk360?** There isn't really a point I don't like. There is a team open to feedback. They listen to everything we want to be better. The most important point that could be better is that chat conversations do not occur as tickets. **What problems is Desk360 solving and how is that benefiting you?** We collect all channels in one place. It allows us to provide customer support in many languages.We do not have to respond to the requests of customers sent through different channels over and over again. ### 8. Efficient Customer Support with fewer people **Rating:** 5.0/5.0 stars **Reviewed by:** Sârâ E. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Desk360?** With few agents we could manage a big traffic of customer needs easily. It has a functional and simple interface that you don't need a training before using it. **What do you dislike about Desk360?** There's 12 communication channels but I hope linkedin will be added to the channels too. **What problems is Desk360 solving and how is that benefiting you?** Desk360's reports is very detailed and understandable, we could also take reports about your agents performance which is very important for us. We need to manage customers needs with few agents and thank to Desk360 we can do it with no problem. ### 9. Satisfy your customers need from an all communications channel software. **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad Ali B. | Administrative Aid, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Desk360?** The User Interface is one of the best features of Desk360. This includes the amazing feature of next-gen shared inbox, where you have the ability for you and your customer support team to easily access and respond back to all of your clients messages coming from split-up channels. And the best part is, this can be done all at the same time. Efficiency is key! You save a ton of time with this amazing feature. **What do you dislike about Desk360?** I strongly feel the Mobile Application for Desk360 can be developed in a much better way. For some reason, job-sharing arrangements doesn't seem to function properly. **What problems is Desk360 solving and how is that benefiting you?** Responding back to customers quickly and with serenity. Our agents are able to respond to tons of customers within a limited amount of time without the extra burden of a real tech support agent. ### 10. It really helps me to check and follow all the report tickets in an efficient way. **Rating:** 4.5/5.0 stars **Reviewed by:** Bahar U. | Product Team Member , Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2022 **What do you like best about Desk360?** I love that you can create quick answers for the most common and frequently asked questions so that you don't have to write same answers to the same questions all the time. That way, you save time, and Desk360 allows you to keep those quick answers in different languages for a specific question. Therefore, if you are operating in different countries and languages simultaneously, it is perfect for you. **What do you dislike about Desk360?** I wish once a user that has already created a report ticket creates a new report ticket again, those two tickets were looking related to each other in the system. Therefore, I would just know if it's user's first time asking something or not, etc. **Recommendations to others considering Desk360:** If your running a business that has many users from various countries and languages and also if you have support requests/tickets from lots of different communication channels, Desk360 is a great way to combine them into one unique source. **What problems is Desk360 solving and how is that benefiting you?** I can optimize the time that I spend on solving problems that users face, and also, thanks to Desk360, we as the Customer Support team can provide some critical data to our Product team about our users' pain points. ### 11. It's useful and power for customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Ufuk . | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Desk360?** I like live chat module. Because there are every channel. **What do you dislike about Desk360?** I don' t have. Because there are every channel. **What problems is Desk360 solving and how is that benefiting you?** It helps us a lot in solving the problems encountered by the instant customer. ### 12. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Onur K. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Desk360?** I like Desk360 pricing. It 's very cheap than other chat system also they define 90days trial so you can implement website and you can trial all feature in 90days **What do you dislike about Desk360?** I could not see the ability to transfer the administrator account, if the installer will not use it, he cannot transfer the seat right. but the support team helps with this as well. **What problems is Desk360 solving and how is that benefiting you?** Desk360 helped us to manage our user requests and we can manage all social media account on one panel. Live chat is easy to implement website and ticket system also helped us. ### 13. many topics in one app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Desk360?** Seamless data reporting. Saving on time. **What do you dislike about Desk360?** Quick action is taken on the issues we want to develop. We are satisfied with the application. **What problems is Desk360 solving and how is that benefiting you?** Regular filtering of requests from multiple channels Tagging customer claims, Easy reporting for daily, weekly, monthly. ### 14. Useful but still a little hard user experience, espcecially filter structure **Rating:** 4.0/5.0 stars **Reviewed by:** Oğulcan M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2021 **What do you like best about Desk360?** Desk360 is a useful tool that we can manage all our message requests from a single platform. It is great because we are mostly B2C company and we have too many issues to resolve from different channels. With Desk360, our team is replying to all issues easier. **What do you dislike about Desk360?** It is hard to connect app stores, but there is no alternative way, I guess. User Roles are also not clear to understand permissions. You can add "Help" section on the panel. **Recommendations to others considering Desk360:** It is really useful in that it gathers all platforms in a single interface. Moreover, it also allows you to make changes on the platform, albeit limited. **What problems is Desk360 solving and how is that benefiting you?** Our team was trying to reply all messages or reviews from its own platform and as you can imagine, it was wasting their time. But now they can see all issues in one platform. ### 15. It was amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Desk360?** They get back to us very quickly. The customer support was amazing. They helped us a lot. I would definitely recommend. **What do you dislike about Desk360?** I do not have any problem. So, I will not be able to write anything. **What problems is Desk360 solving and how is that benefiting you?** It helped us to communicate with our customers faster through different communication channels. ### 16. Easy to Get in/Learn and Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Desk360?** User friendly interface, easy to log in, adapt and learn how use it also getting used to it. **What do you dislike about Desk360?** We need more time of experience in order to see point that I don't like **What problems is Desk360 solving and how is that benefiting you?** It helps reaching out new leads through different channels way more quickly ### 17. Lifesaver tool for customer happiness **Rating:** 4.5/5.0 stars **Reviewed by:** Mutlu I. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Desk360?** I can manage hundreds of daily tickets easily, thanks to Desk360. It is pretty available for team cooperation and increases our speed of returning tickets significantly. Also, it is pretty cheaper for early-stage startups. **What do you dislike about Desk360?** The features provided to manage social media accounts with different roles can be added. DM's from social media could be also easier to manage. I think that teams gonna fix all of them **Recommendations to others considering Desk360:** Best and cheapest among alternatives **What problems is Desk360 solving and how is that benefiting you?** Before Desk360, we used a basic panel to manage tickets from our users. When the number of tickets grows exponentially, that would be devastating for our team. Desk360 provides to avoid that havoc. ### 18. Very Successful **Rating:** 5.0/5.0 stars **Reviewed by:** FIRAT G. | Web developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Desk360?** It is extraordinary that we can effectively manage your Whatsapp account. **What do you dislike about Desk360?** Could be more affordable. Several different designs can be added. **Recommendations to others considering Desk360:** You can use desk360 to better serve your customers and potential customers. I also think it is very important for personnel tracking. **What problems is Desk360 solving and how is that benefiting you?** I can communicate directly and more quickly with my clients and potential clients. ### 19. For simple and unique customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Desk360?** Desk360 provides us overall perspective for support and customer satisfaction. **What do you dislike about Desk360?** Nothing. Everything is so great and makes our job very simple. **What problems is Desk360 solving and how is that benefiting you?** We needed to follow requests from every channel. Desk360 provides channel-by-channel communication. ### 20. We can get the necessary technical support. The team is quite helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** İsmail B. | Müşteri ilişkileri yöneticisi, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Desk360?** To be able to categorize users, To be able to receive detailed reports, To access as much information as possible on the interface. **What do you dislike about Desk360?** The e-commerce infrastructure can be improved a bit more. It is somewhat lacking in this area. **Recommendations to others considering Desk360:** A good tool to regularly track, respond to, and report your users' feedback. **What problems is Desk360 solving and how is that benefiting you?** Quick reporting and agent tracking are quite practical. Email, social media, and store integrations are also successful. ### 21. We connect all the social media and mobile app comments in a screen. **Rating:** 4.5/5.0 stars **Reviewed by:** Burçak K. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Desk360?** Easy to connect to all social media and live chat. **What do you dislike about Desk360?** Screen Theme of the Desk360 and couldn't send any new user login informations to regarding user email automatically. **Recommendations to others considering Desk360:** You can use to manage all comments about your company **What problems is Desk360 solving and how is that benefiting you?** Manage problem all comments in the different applications. ### 22. Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Desk360?** It is very usefull for the contacting with end-users **What do you dislike about Desk360?** It is not dislike but I would like to see more channels **What problems is Desk360 solving and how is that benefiting you?** Communicating with customers ### 23. Very usefulsupport is very helpful, i can say frankly. Many portals can be managed at the same page. **Rating:** 4.5/5.0 stars **Reviewed by:** burak i. | Müşteri İlişkileri Yöneticisi, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Desk360?** Easy to use, easy to reach, suitable for anyone in business **What do you dislike about Desk360?** Sometimes is slow, but no big deal. Need improvement, but on little points. **What problems is Desk360 solving and how is that benefiting you?** With my company, we need to connect with customers in so many channels. Desk360 connects them together. ### 24. Manage customer inquiries on one page and in a secure way! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Desk360?** The simplicity of its design and how easy it is to follow any task or SLA. **What do you dislike about Desk360?** The down side is, it takes around 5-10 minutes to receive the "ticket" after the actual mail arrives to e-mail inbox. **What problems is Desk360 solving and how is that benefiting you?** We are receiving all inquiries in Desk360. Receive it on one page, create reports that is helpful to follow up agent performance & inquiry volume. ### 25. very simple and fast **Rating:** 3.5/5.0 stars **Reviewed by:** Samet I. | IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Desk360?** user interface is very easy to use and simple **What do you dislike about Desk360?** some modules need improvement eg calendar **What problems is Desk360 solving and how is that benefiting you?** sorting and evaluating customer requests ### 26. There are areas that need improvement. **Rating:** 3.5/5.0 stars **Reviewed by:** ERKAN U. | Customer Experience Department Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Desk360?** I LIKE CUSTOMER SERVICE SOCIAL MEDIA OMNICHANNEL PROGRAMS **What do you dislike about Desk360?** C2C marketers should also be added. Omnichannel strategies need improvement. **Recommendations to others considering Desk360:** The system should be designed to accommodate all e-commerce uses and include every requirement. Otherwise, I will have to use a new program for each need. **What problems is Desk360 solving and how is that benefiting you?** Being able to receive customer feedback and experiences simultaneously is excellent. ### 27. So friendly service for startups **Rating:** 5.0/5.0 stars **Reviewed by:** Furkan G. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Desk360?** competitive price, easy installation, friendly support team **What do you dislike about Desk360?** Slight delay problem in switching between pages, inability to assign roles to the team in social media management **What problems is Desk360 solving and how is that benefiting you?** I manage all the positive/negative feedback my customers say about me from a single panel and make my job much easier. ### 28. Time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Erkmen E. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2021 **What do you like best about Desk360?** A turnkey product. Replying Google Play and App Store reviews alongside social media and in-app channels in one platform. **What do you dislike about Desk360?** The user interface for in-app messaging could be a bit more minimalistic. **What problems is Desk360 solving and how is that benefiting you?** Trying to steer a product ship through a global pandemic would be difficult for anyone. We were operating in one of the unlucky industries that forced us to pivot. We needed turnkey solutions to help us create our product as fast as possible, including collecting reviews and manage our users' happiness. From the beginning of the pivot to the launch on iOS and Android, Desk360 provided us with a platform that allowed us to adapt quickly to our users’ needs. Desk360 has a very wide scope of integrated customer support channels including gathering all App Store, Google Play, all widespread social media channels, and in-app messaging. This was another big gain for us because we offer our product in 8 languages, and all support is given by native speakers. Thus, aligning all customer support team members through different products would be another problem which we would have to solve. Desk360 gathered all our customer support channels in one platform, conveniently. ### 29. a fast and practical product, constantly improving **Rating:** 5.0/5.0 stars **Reviewed by:** Murat O. | Cto, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Desk360?** The user interfaces are very useful. We quickly set up and started monitoring all our social media accounts. **What do you dislike about Desk360?** No feature was complex to use for us.... **What problems is Desk360 solving and how is that benefiting you?** We can quickly resolve the comments that we cannot follow on all social media. ### 30. Best multichannel support platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Desk360?** It is very nice to manage multiple products from a single screen. Instant feedback from within our mobile application provides a great experience for our customers. **What do you dislike about Desk360?** It is a product open to development. Doesn't have a feature that doesn't meet our needs. **Recommendations to others considering Desk360:** You can manage all support requests in one place. **What problems is Desk360 solving and how is that benefiting you?** We support our customers for our mobile applications. We manage all the evaluations coming to our mobile applications from a single screen. ### 31. A problem solver and useful tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2021 **What do you like best about Desk360?** Easy to use and time saving. Thanks to this tool, it is possible to manage all channels on a single platform. **What do you dislike about Desk360?** Actually nothing. I don't believe that Desk360 has any negative aspects **Recommendations to others considering Desk360:** Keep using this tool. Things will get easier with new features to be added in the future! **What problems is Desk360 solving and how is that benefiting you?** To be able to view all data easily and easily solve all your partner's problems without wasting time ### 32. Adress for all your needs **Rating:** 4.5/5.0 stars **Reviewed by:** Barty . | Customer Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Desk360?** all information we need can be viewed together but also segmented **What do you dislike about Desk360?** There have been no negative experience so far. Desk360 have met all our needs from the beginning. **Recommendations to others considering Desk360:** follow the innovations closely **What problems is Desk360 solving and how is that benefiting you?** all platforms (e-mails, social media, app store, play store etc.) are separate, so it makes our work easier ### 33. Desk360 Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Harun C. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Desk360?** Desk360 is time-saving and helps to see the bigger picture while managing user reviews and needs. There are different platforms that we receive user feedbacks or requests. Desk360 allows us to see all these platforms in just a screen with user-friendly design. It also provides the analysis of our actions and helps to see the growth of our products. We also do not miss any user feedback with Desk360's simple interface. **What do you dislike about Desk360?** There is no issue that I can express as unfavorable for Desk360 service. **Recommendations to others considering Desk360:** If you receive many feedbacks from your users, Desk360 helps you to manage them efficiently. Otherwise, it would be best if you thought again. Finally, it is a paid service. **What problems is Desk360 solving and how is that benefiting you?** Desk360 helped us to manage our user requests and needs simply. We can manage user reviews from different platforms on just one screen. ### 34. Growth Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Desk360?** MC Excel, desk 360 upsides because makes more connectivity. **What do you dislike about Desk360?** It works slower, there is no more upsides. **What problems is Desk360 solving and how is that benefiting you?** It is helpful about automated report sources. ### 35. Very Functional **Rating:** 5.0/5.0 stars **Reviewed by:** fatih a. | marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Desk360?** It is a very functional and very useful website. Thank you on behalf of my company. Great for hosting multiple apps. **What do you dislike about Desk360?** The mobile application can be developed a little more. **Recommendations to others considering Desk360:** very advantageous and useful **What problems is Desk360 solving and how is that benefiting you?** Seeing messages and requests from different channels together makes things much easier. ### 36. Single channel for multiple tasks **Rating:** 3.5/5.0 stars **Reviewed by:** Meghana R. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2021 **What do you like best about Desk360?** You can manage different people on multiple projects in single platform. Assigning products and tasks to teams and tracking it down on a single page looks more convenient. **What do you dislike about Desk360?** It currently only supports cloud/web-based deployment. Would expect it to extend support for multiple other platforms as well. **What problems is Desk360 solving and how is that benefiting you?** It's an all in one tool for multiple tasks. You can send messages in batch. Email managament, form and content managament and also social media Integration. It also enables the reporting and dashboard feature for an overall view and analysis. **Official Response from Nil Tuna:** > Hey Meghana, thanks for your comment! And as for your concern, you can now use your Desk360 account on your mobile phone. It supports both iOS and Android, and you can download it on mobile app stores <3 ### 37. Good UI, effective for B2Bs it's even better for B2Cs **Rating:** 4.0/5.0 stars **Reviewed by:** Onur . | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Desk360?** It supports multiple platforms and continues to improve each day. Easy to use, cheaper than alternatives. **What do you dislike about Desk360?** Designed for mobile apps so web apps or platforms may benefit less from it. LinkedIn integration would be better for B2Bs. To be fair it is very hard to complain about this product. **What problems is Desk360 solving and how is that benefiting you?** It is easy to manage many channels on just one platform. When we signed up there were a couple of channels but it keeps improving on a constant basis. ### 38. Best Companion for your Company **Rating:** 5.0/5.0 stars **Reviewed by:** Kaan A. | Co-Founder, COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Desk360?** Flexible Support Easy to contact with the team. Easy to customize the control panels upon company needs. Best features for a customer support team needs. They're ready to develop any new feature you need. **What do you dislike about Desk360?** The first days of the integration there were some features missing but the team at Desk360 worked really hard to deploy the features we need before releasing our app with their SDK and finished all of them. We really can't find to mention anything they could improve. We could say the first time when we started to test the system, the features we need were missing but thanks to their fast provided solutions we didn't have to postpone our release date. **What problems is Desk360 solving and how is that benefiting you?** Desk360 helped us achieve the easiest and fastest solution to manage our customer tickets in just one panel which are coming from many platforms such as Facebook, Instagram, email, twitter or through our mobile apps. Their integrated SDK is fast, reliable and also very user friendly for our customers to be able to start their tickets whenever they need help. Comparing with the previous companies we worked so far, it’s very clear to say that the help and support of the Desk360 team is the best. They’re always ready to listen to us for any feedback. They have the fastest development team who are coming with a release upon a requested feature. Kudos to Desktop360 team for their ambitious approach for any need. ### 39. 360-Degree Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Burak A. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2021 **What do you like best about Desk360?** Since we hold instant and simultaneous contests in Oyna Kazan and Trivia SuperStars apps, it was crucial for us to ensure any problems our users might encounter are solved immediately. Not only that, we had to do it in multiple languages, since we operate on a global scale. That’s where Desk360 came in, a product that well deserves its name as it provides a 360-degree customer support across all channels. Now we can communicate with our customers easily and quickly through an intuitive single-page interface. My favorite feature was the ease of integration. We were able to complete the integration with minimal effort and start using Desk360 within a week **What do you dislike about Desk360?** I barely find a negative part of the product. The product team works well and keep the product always developing. **Recommendations to others considering Desk360:** You should consider using Desk360 for communicating with your customers via multiple channels. **What problems is Desk360 solving and how is that benefiting you?** We can communicate with our customers in multiple languages easily and quickly through an intuitive single-page interface. ### 40. It was understandable regarding user experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Eren K. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2021 **What do you like best about Desk360?** Automatizing everything concerning social media tools **What do you dislike about Desk360?** No, I do not have any negative thoughts. **What problems is Desk360 solving and how is that benefiting you?** Managing all the social media channels from one portal has been very useful for us. ### 41. Great Product Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Desk360?** It is all in one dashboard that makes life easier for engagement. Easy to start and onboard. **What do you dislike about Desk360?** No dislikes yet. Everything seems so smooth. **Recommendations to others considering Desk360:** Highly recommended. **What problems is Desk360 solving and how is that benefiting you?** It is so easy to connect channels and manage user reviews. ### 42. It made it easier for me to manage customer management from a single platform. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Desk360?** The free plan opportunities made it easier for me to experience. **What do you dislike about Desk360?** On mobile platforms, usage can sometimes become difficult, but it's not an obstacle. **Recommendations to others considering Desk360:** I recommend that they try the free plans, they won't lose anything. **What problems is Desk360 solving and how is that benefiting you?** It precisely prevented confusion, enabled me to work in an organized manner, and increased my job performance. ### 43. I believe that you will be a star between your big rivals one day. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Desk360?** We loved your UI & UX side. It was better than the most popular rivals. The dashboard was working well. We could find that I look for easily. The ticket system was working good as well. **What do you dislike about Desk360?** We couldn't activate sound notifications and also there was a lot of bugs to deliver a message at chatbot screen. You need more flexiable system to integrate other systems. Instagram integration was not working good enough. **Recommendations to others considering Desk360:** I am developer who knows very well how difficult it is to create a system that works properly. It takes time, days or years. You have positive team and you will be the best. **What problems is Desk360 solving and how is that benefiting you?** Our customer support tried to solve our customers' issues by chatbot. We tried to collect tickets and solve these issues to improve our customer satisfaction. ### 44. Excellent product that combines all customer feedback channels in one **Rating:** 5.0/5.0 stars **Reviewed by:** Burak S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2021 **What do you like best about Desk360?** As a company, we like the fact that we can see all requests in the same place. It also saves us a lot of time. **What do you dislike about Desk360?** Nothing really, the product is becoming better and better every day. **What problems is Desk360 solving and how is that benefiting you?** Being able to make sure all requests are addressed coming from our users on all platforms ### 45. Very comprehensive software solution. Very responsive customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Desk360?** Integration capabilities and the customer support provided. **What do you dislike about Desk360?** Not much really. There are too many competitors in the field though. **Recommendations to others considering Desk360:** This product is highly recommended. **What problems is Desk360 solving and how is that benefiting you?** Customer support. ### 46. Many of our emails are not being delivered to the other party. Therefore, we are constantly experiencing complaints about not receiving responses from you. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Desk360?** Actually, it's not a very easy application to use. I think it could be simplified a bit more. **What do you dislike about Desk360?** Especially when I respond to a ticket, it should not be automatically assigned to me. **Recommendations to others considering Desk360:** It's okay, you can use a slightly better one by giving a bit more. **What problems is Desk360 solving and how is that benefiting you?** I haven't seen any benefit yet, we are actually responding to company emails, it's a very simple thing but its use is not a very simple app. **Official Response from Nil Tuna:** > Thank you for your feedback, we want to contact you and resolve the issue you are experiencing quickly. Please email us at support@desk360.com. ### 47. Great Customer Support Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Oğuz B. | VP of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2021 **What do you like best about Desk360?** Desk360 is way more affordable than the other customer support platforms. It does what others do, and not that expensive. To be honest, when I first switched to Desk360, I didn't even think I'd be happy about it, I was skeptical because I have never heard of it before, but they talked me into it and gave me a 6-months free trial, which is great! After 6 months, I knew I would keep using it. Lastly, I really want to thank the team, they are really great. They can develop in such a short time every feature I need, without charging extra money. **What do you dislike about Desk360?** Social media integrations are few, for instance, I would like to integrate my Linkedin account into Desk360 (as far as I know that they've started to develop social media integration. when they make this development I'll edit my comment :)) **What problems is Desk360 solving and how is that benefiting you?** It’s great to create teams and assign specific tickets to them. Also, prioritizing tickets based on their types as High, Urgent, Medium, or Low helps to track important customer messages closely. ### 48. Best tool ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Desk360?** I can manage all my customer reviews at once and my communications were much efficient than before. **What do you dislike about Desk360?** In the report section, I want more personalisation according to the sector. There are some unnecessary features and the properties that I need the most is not available. **What problems is Desk360 solving and how is that benefiting you?** Since, I have not lost any data, It is good for me to collect it and use it to improve our product and apps. ### 49. Business Development Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Bayça B. | Business Development & Partners Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about Desk360?** Desk 360 has a pretty straightforward user interface and provides excellent customer support. **What do you dislike about Desk360?** It would be great If we could see Linkedin comments as well. **What problems is Desk360 solving and how is that benefiting you?** Desk360 helped our organization to simplify the comment tracking on the social media means. ### 50. Complete support with 360 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Desk360?** with no software knowledge you can bring reviews to your app. You can quickly respond to reviews. Also it combines all platforms . **What do you dislike about Desk360?** It does seem like the pricing might be a little high. **What problems is Desk360 solving and how is that benefiting you?** The combining of your apps reviews and messaging clients ## Desk360 Discussions - [Why don't you consider simplifying?](https://www.g2.com/discussions/neden-basitlestirmeyi-dusunmuyorsunuz) - 1 comment, 1 upvote - [Is Desk360 can be integrated into other tools like JIRA?](https://www.g2.com/discussions/51075-is-desk360-can-be-integrated-into-other-tools-like-jira) - 1 comment, 1 upvote - [Does Desk360 offer multi-user capability like teams?](https://www.g2.com/discussions/50821-does-desk360-offer-multi-user-capability-like-teams) - 1 comment, 1 upvote - [Does Desk360 offer guides, tutorials and or customer support?](https://www.g2.com/discussions/50810-does-desk360-offer-guides-tutorials-and-or-customer-support) - 1 comment, 1 upvote - [Which communication channels can be used for customer support on Desk360?](https://www.g2.com/discussions/50809-which-communication-channels-can-be-used-for-customer-support-on-desk360) - 1 comment, 1 upvote - [View Desk360 pricing details and edition comparison](https://www.g2.com/products/desk360/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+14%3A55%3A43+-0500&secure%5Bsession_id%5D=3abcff65-ccbc-4027-8a5e-96078914cc94&secure%5Btoken%5D=7c5933df14b83eea5e19c2a54765849ce93544e496a69c27bfdb90b1fdf80300&format=llm_user) ## Desk360 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Desk360 Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,815 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,661 reviews)