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Desk360 Reviews & Product Details

Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance!

Seller

Teknasyon

Languages Supported

English, Turkish

Product Description

A cloud-based omnichannel customer support platform with 360-degree customer view and an inbox for your mobile apps or websites. Integrated into more than 10 different channels, Desk360 helps you to manage all customer requests on one page and offers detailed reports on both products and users. In addition, by assigning special agents to each product, it allows to choose who will be responsible for which project, encourages cooperation between teams and helps increase their performance.

Overview by

Nil Tuna

Discussions

Desk360 Community

Pricing

Pricing provided by Desk360.

Basic Plan

$0.00

Per Month

Business Plan

$24.00

Per Month

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service - AC

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Desk360 Media

All messages from each platform in one inbox which we have designed to be faster in every way. Save time and increase your team’s efficiency with Desk360’s next-gen inbox!

You can instantly monitor your support request trends and the performance of your support team.

Answer frequently asked questions easily and fast with quick answers that you can create in 40 languages.

Offer self-service options to your customers to let them find answers to their questions and save time.

Desk360 Reviews (55)

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Azra N.

Customer support

Banking

Small-Business (50 or fewer emp.)

8/15/2023

"product review for Desk360"

4.5/5

What do you like best about Desk360?

East to accessible and hassle-free very nice Review collected by and hosted on G2.com.

What do you dislike about Desk360?

Sometimes it takes too much time to load the screen Review collected by and hosted on G2.com.

Bulut K.

CEO

Small-Business (50 or fewer emp.)

11/21/2022

"One Inbox For All"

1/5

What do you like best about Desk360?

Whatsapp Business API and official partnership with Meta makes it much easier to integrate cross platforms. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

a little bit hard to customise the main screen. I would prefer blocks that I can change whatever metrics or screens I work with more

there's bo customer service in a customer service app! Review collected by and hosted on G2.com.

Furkan .

Small-Business (50 or fewer emp.)

3/31/2023

"The Best Customer Experince"

5/5

What do you like best about Desk360?

The technical support team and the help of the project manager were invaluable to us. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

We did not encounter any disadvantages during the process. Review collected by and hosted on G2.com.

Ersin .

İşletme Sahibi

Small-Business (50 or fewer emp.)

12/2/2022

"Very good"

5/5

What do you like best about Desk360?

Being able to see messages from all platforms in one place with Desk360 is a very good feature, and also being able to create a Desk360 help page is a very good feature. The things I don't like are in the other question. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

There is only one feature I don't like in Desk360: the chat widget. It could have a more attractive design and include more elements. There is no other feature I dislike. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

5/3/2023

"Efficiently Smart"

5/5

What do you like best about Desk360?

Such an easy process from ticket to solution.

The support is spot on! Review collected by and hosted on G2.com.

What do you dislike about Desk360?

Nothing really to dislike. The clutter is mildly annoying, but not enough to complain. Review collected by and hosted on G2.com.

Shubham G.

Senior Support Specialist

Mid-Market (51-1000 emp.)

12/16/2022

"Excellent Help Desk Software"

4/5

What do you like best about Desk360?

The ui is very pleasing and easy to use while ticketing Review collected by and hosted on G2.com.

What do you dislike about Desk360?

Sometimes there are some server sided issues which impacts the usage for this tool Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

8/5/2022

"Desk360 is a great tool that we use to manage customer demands, especially social media"

4.5/5

What do you like best about Desk360?

It allows us to provide customer support in many languages. We collect all channels in one place. It is very simple to use and has a great interface. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

There isn't really a point I don't like. There is a team open to feedback. They listen to everything we want to be better. The most important point that could be better is that chat conversations do not occur as tickets. Review collected by and hosted on G2.com.

Sârâ E.

manager

Small-Business (50 or fewer emp.)

3/3/2021

"Efficient Customer Support with fewer people"

5/5

What do you like best about Desk360?

With few agents we could manage a big traffic of customer needs easily. It has a functional and simple interface that you don't need a training before using it. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

There's 12 communication channels but I hope linkedin will be added to the channels too. Review collected by and hosted on G2.com.

Mohammad Ali B.

Administrative Aid

Small-Business (50 or fewer emp.)

2/11/2022

"Satisfy your customers need from an all communications channel software."

5/5

What do you like best about Desk360?

The User Interface is one of the best features of Desk360. This includes the amazing feature of next-gen shared inbox, where you have the ability for you and your customer support team to easily access and respond back to all of your clients messages coming from split-up channels. And the best part is, this can be done all at the same time. Efficiency is key! You save a ton of time with this amazing feature. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

I strongly feel the Mobile Application for Desk360 can be developed in a much better way. For some reason, job-sharing arrangements doesn't seem to function properly. Review collected by and hosted on G2.com.

Bahar U.

Product Team Member

Small-Business (50 or fewer emp.)

1/3/2022

"It really helps me to check and follow all the report tickets in an efficient way."

4.5/5

What do you like best about Desk360?

I love that you can create quick answers for the most common and frequently asked questions so that you don't have to write same answers to the same questions all the time. That way, you save time, and Desk360 allows you to keep those quick answers in different languages for a specific question. Therefore, if you are operating in different countries and languages simultaneously, it is perfect for you. Review collected by and hosted on G2.com.

What do you dislike about Desk360?

I wish once a user that has already created a report ticket creates a new report ticket again, those two tickets were looking related to each other in the system. Therefore, I would just know if it's user's first time asking something or not, etc. Review collected by and hosted on G2.com.

Recommendations to others considering Desk360:

If your running a business that has many users from various countries and languages and also if you have support requests/tickets from lots of different communication channels, Desk360 is a great way to combine them into one unique source. Review collected by and hosted on G2.com.

What problems is Desk360 solving and how is that benefiting you?

I can optimize the time that I spend on solving problems that users face, and also, thanks to Desk360, we as the Customer Support team can provide some critical data to our Product team about our users' pain points. Review collected by and hosted on G2.com.