# Desk360 Reviews **Vendor:** Teknasyon **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 55 ## About Desk360 Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance! ## Desk360 Reviews ### 1. product review for Desk360 **Rating:** 4.5/5.0 stars **Reviewed by:** Azra N. | Customer support, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Desk360?** East to accessible and hassle-free very nice **What do you dislike about Desk360?** Sometimes it takes too much time to load the screen **What problems is Desk360 solving and how is that benefiting you?** mainly using it for a chat purpose and checking the data ### 2. One Inbox For All **Rating:** 1.0/5.0 stars **Reviewed by:** Bulut K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Desk360?** Whatsapp Business API and official partnership with Meta makes it much easier to integrate cross platforms. **What do you dislike about Desk360?** a little bit hard to customise the main screen. I would prefer blocks that I can change whatever metrics or screens I work with more there's bo customer service in a customer service app! **What problems is Desk360 solving and how is that benefiting you?** Connects whatsapp, instagram, facebook and my website in one inbox. and makes my team collaborate more ### 3. The Best Customer Experince **Rating:** 5.0/5.0 stars **Reviewed by:** Furkan . | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Desk360?** The technical support team and the help of the project manager were invaluable to us. **What do you dislike about Desk360?** We did not encounter any disadvantages during the process. **What problems is Desk360 solving and how is that benefiting you?** It increases our customer productivity with Live chat support and Whatsapp Business API. ### 4. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Ersin . | İşletme Sahibi, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Desk360?** Being able to see messages from all platforms in one place with Desk360 is a very good feature, and also being able to create a Desk360 help page is a very good feature. The things I don't like are in the other question. **What do you dislike about Desk360?** There is only one feature I don't like in Desk360: the chat widget. It could have a more attractive design and include more elements. There is no other feature I dislike. **What problems is Desk360 solving and how is that benefiting you?** I can resolve issues related to my orders and membership processes with Desk360. I can answer questions coming from my social media accounts. The help desk feature is also useful. ### 5. Efficiently Smart **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Desk360?** Such an easy process from ticket to solution. The support is spot on! **What do you dislike about Desk360?** Nothing really to dislike. The clutter is mildly annoying, but not enough to complain. **What problems is Desk360 solving and how is that benefiting you?** Main focus is on direct technical support with various different types of computers and tablets. ### 6. Excellent Help Desk Software **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham G. | Senior Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Desk360?** The ui is very pleasing and easy to use while ticketing **What do you dislike about Desk360?** Sometimes there are some server sided issues which impacts the usage for this tool **What problems is Desk360 solving and how is that benefiting you?** It helps me streamline my ticketing journey and capture end to end interactions with the user. ### 7. Desk360 is a great tool that we use to manage customer demands, especially social media **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Desk360?** It allows us to provide customer support in many languages. We collect all channels in one place. It is very simple to use and has a great interface. **What do you dislike about Desk360?** There isn't really a point I don't like. There is a team open to feedback. They listen to everything we want to be better. The most important point that could be better is that chat conversations do not occur as tickets. **What problems is Desk360 solving and how is that benefiting you?** We collect all channels in one place. It allows us to provide customer support in many languages.We do not have to respond to the requests of customers sent through different channels over and over again. ### 8. Efficient Customer Support with fewer people **Rating:** 5.0/5.0 stars **Reviewed by:** Sârâ E. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Desk360?** With few agents we could manage a big traffic of customer needs easily. It has a functional and simple interface that you don't need a training before using it. **What do you dislike about Desk360?** There's 12 communication channels but I hope linkedin will be added to the channels too. **What problems is Desk360 solving and how is that benefiting you?** Desk360's reports is very detailed and understandable, we could also take reports about your agents performance which is very important for us. We need to manage customers needs with few agents and thank to Desk360 we can do it with no problem. ### 9. Satisfy your customers need from an all communications channel software. **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad Ali B. | Administrative Aid, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Desk360?** The User Interface is one of the best features of Desk360. This includes the amazing feature of next-gen shared inbox, where you have the ability for you and your customer support team to easily access and respond back to all of your clients messages coming from split-up channels. And the best part is, this can be done all at the same time. Efficiency is key! You save a ton of time with this amazing feature. **What do you dislike about Desk360?** I strongly feel the Mobile Application for Desk360 can be developed in a much better way. For some reason, job-sharing arrangements doesn't seem to function properly. **What problems is Desk360 solving and how is that benefiting you?** Responding back to customers quickly and with serenity. Our agents are able to respond to tons of customers within a limited amount of time without the extra burden of a real tech support agent. ### 10. It really helps me to check and follow all the report tickets in an efficient way. **Rating:** 4.5/5.0 stars **Reviewed by:** Bahar U. | Product Team Member , Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2022 **What do you like best about Desk360?** I love that you can create quick answers for the most common and frequently asked questions so that you don't have to write same answers to the same questions all the time. That way, you save time, and Desk360 allows you to keep those quick answers in different languages for a specific question. Therefore, if you are operating in different countries and languages simultaneously, it is perfect for you. **What do you dislike about Desk360?** I wish once a user that has already created a report ticket creates a new report ticket again, those two tickets were looking related to each other in the system. Therefore, I would just know if it's user's first time asking something or not, etc. **Recommendations to others considering Desk360:** If your running a business that has many users from various countries and languages and also if you have support requests/tickets from lots of different communication channels, Desk360 is a great way to combine them into one unique source. **What problems is Desk360 solving and how is that benefiting you?** I can optimize the time that I spend on solving problems that users face, and also, thanks to Desk360, we as the Customer Support team can provide some critical data to our Product team about our users' pain points. ## Desk360 Discussions - [Why don't you consider simplifying?](https://www.g2.com/discussions/neden-basitlestirmeyi-dusunmuyorsunuz) - 1 comment, 1 upvote - [Is Desk360 can be integrated into other tools like JIRA?](https://www.g2.com/discussions/51075-is-desk360-can-be-integrated-into-other-tools-like-jira) - 1 comment, 1 upvote - [Does Desk360 offer multi-user capability like teams?](https://www.g2.com/discussions/50821-does-desk360-offer-multi-user-capability-like-teams) - 1 comment, 1 upvote - [Does Desk360 offer guides, tutorials and or customer support?](https://www.g2.com/discussions/50810-does-desk360-offer-guides-tutorials-and-or-customer-support) - 1 comment, 1 upvote - [Which communication channels can be used for customer support on Desk360?](https://www.g2.com/discussions/50809-which-communication-channels-can-be-used-for-customer-support-on-desk360) - 1 comment, 1 upvote - [View Desk360 pricing details and edition comparison](https://www.g2.com/products/desk360/reviews/desk360-review-4592316?section=pricing&secure%5Bexpires_at%5D=2026-05-17+06%3A48%3A36+-0500&secure%5Bsession_id%5D=062c2b49-b254-43ea-9584-a1c2463c9e8b&secure%5Btoken%5D=60aa0427d50069231d82f9674fdd752bb6d76864cfe1defdec8c6f88ff194dbc&format=llm_user) ## Desk360 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Desk360 Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,500 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,815 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,662 reviews)