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Thena

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65 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.9
Serving customers since
2022

Profile Name

Star Rating

61
4
0
0
0

Thena Reviews

Review Filters
Profile Name
Star Rating
61
4
0
0
0
Sasha G.
SG
Sasha G.
Bilingual Customer Service Professional | Open to Opportunities
03/24/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Great Company

I like that Thena enables businesses to manage customer interactions more efficiently, ensuring that no request goes unnoticed.
Esteban S.
ES
Esteban S.
Technical Support, Customer Service and self taught I.T
03/17/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Easy Ticketing

The ticketing with Thena is highly intuitive, making it very fast and easy to communicate between different departments.
DS
Daniel S.
11/26/2024
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Thena helped us Tame Wild-Wild-West Slack Support

Thena helped to streamline and document our customer support over slack, which has helped us in several ways: - Thena can provide exact reporting on how much value-add we provide to our customers; - With Thena we can track long-running tickets by grouping requests together; - Thena has 'kanban-ified' our support, which has brought a sense of agile into our team cadence. The team releases new features fast to boot!

About

Contact

HQ Location:
Palo Alto , California

Social

@thenaplatform

What is Thena?

Thena is the modern ticketing platform for B B customer support with AI super powers. Leading B B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their customer experience with AI and real-time messaging.

Details

Year Founded
2022