Thena Pricing Overview

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Free Trial

Free

10 Users

Set up end-to-end customer support.

Standard

$79.00

1 User Per Month

Customer support AI. Reduce human work with AI

Enterprise

Per Year

Scale to the future with custom AI and unlimited access.

Customer support AI for B2B teams. Best if you are just setting up customer support or planning to upgrade to a modern alternative.

Thena has 3 pricing editions. A free trial of Thena is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Thena is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Thena must be conducted with the seller.

Pricing information was last updated on June 14, 2025

Top-Rated Alternatives

Freshdesk

4.4/5

(3,645)

Zendesk for Customer Service

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Thena Alternatives Pricing

The following is a quick overview of editions offered by other Help Desk Software

Freshdesk Freshdesk Email and Ticketing (Growth)	$19.001 User per month billed annually Per Month	Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch
Zendesk for Customer Service Support Only (Team)	$19.001 user per month billed annually	Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history
Pylon Starter	$59.001 Seats Per Month	Get started with the basic features, but grow as fast as others. Support Inbox - Track and organize customer issues Traditional Sources - Email, Chat Widget, Forms Knowledge Base - Host a Help Center or Internal KB Broadcasts - Send product updates and outages 3 seats minimum

Various alternatives pricing & plans

Free Trial

Pricing information for the above various Thena alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Thena Pricing Reviews

(1)

Daniel S.

Technical Team Lead

Small-Business (50 or fewer emp.)

11/26/2024

"Thena helped us Tame Wild-Wild-West Slack Support"

5/5

What do you like best about Thena?

Thena helped to streamline and document our customer support over slack, which has helped us in several ways:

- Thena can provide exact reporting on how much value-add we provide to our customers;

- With Thena we can track long-running tickets by grouping requests together;

- Thena has 'kanban-ified' our support, which has brought a sense of agile into our team cadence.

The team releases new features fast to boot! Review collected by and hosted on G2.com.

What do you dislike about Thena?

The integrations are understandably involved. For email integration, we needed to get our Cyber guy to open up some domain settings. But this is simply the cost of doing business with any email-related work. Review collected by and hosted on G2.com.

What problems is Thena solving and how is that benefiting you?

The issue of long-running tickets is the most immediate need that Thena has solved. By imposing the Open/Waiting on Customer/Waiting on Us/Completed (or some configurable permutation) onto our support, we have easy visibility into what fire needs to be put out first.

We are hoping to use Thena's new notification feature to help our team members support our customers in a timely manner. Review collected by and hosted on G2.com.