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I love how easy it is to use. It’s made my People Ops team more effective and helped us cut down on administrative time across various Slack threads. We now have everything in one place, with better visibility into what each of us is working on. My favorite feature is the AI capabilities. I also really appreciate how quickly you implement improvements, enhance existing functionality, and take feedback on product features. Review collected by and hosted on G2.com.
My only feedback is that when someone replies to a ticket in Slack that originated from an external email, I wish we could edit or delete the email that gets sent out. There are times when we need to revise or remove our replies, but because the system automatically emails the person who submitted the ticket, we can’t take it back once it’s been sent. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
