Supportbench Services Inc.
119 reviews
- 1 profiles
- 1 categories
Average star rating
4.9
Serving customers since
2015
Supportbench Services Inc. Reviews
RJ
Riley J.
A shared inbox just couldn't handle our travel bookings anymore
Our old shared inbox was fine when Yamevi Travel was smaller, but it got way too messy as bookings picked up. We really needed a way to separate urgent flight changes from general trip inquiries. Supportbench fixed that. Now I can open a ticket and instantly see a traveler's past trips and current booking details right next to their message, and our agents still get to use the simple email layout they prefer.
VN
Vinod N.
Using our dev ticketing tool for customer support was a nightmare
We were using the same issue tracker our devs use just to keep things on one system. Great for internal coding projects, but terrible for external IT support. Supportbench handles back and forth emails way better. We get proper customer history and SLAs right away, instead of having to script out a bunch of custom rules. We still pass things over to engineering when we need to, but our daily queue doesn't feel like a dev project anymore. It actually feels like a real helpdesk.
DH
Daniel H.
Way less admin work than Service Cloud
We moved over from Salesforce Service Cloud. Salesforce is powerful, but making even the smallest change was a massive headache that usually required outside help. With Supportbench, we can finally update workflows and dashboards ourselves. We still sync our Salesforce data so we don't lose any customer context, but the system just needs way less babysitting.
About
What is Supportbench Services Inc.?
Supportbench is the #1 rated B B helpdesk software designed for growing support teams and businesses in need of more advanced and feature-rich tools. With a focus on delivering exceptional value, ease of use, and scalability, Supportbench has become the preferred choice for businesses looking to professionalize and grow their support teams. Supportbench can scale and grow with you with one pricing model with all the features. Businesses can run Supportbench with an affordable cost per agent and as your agent cost goes up, so does your license cost marginally so you don’t feel the pinch. It’s a true cloud model that gets everyone on the same playing field, just pay for what you use.
Details
Year Founded
2015
Website
www.supportbench.com