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Supportbench Services Inc.

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115 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.9
Serving customers since
2015

Profile Name

Star Rating

111
4
0
0
0

Supportbench Services Inc. Reviews

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Profile Name
Star Rating
111
4
0
0
0
SM
sheetal m.
Systems Manager at saltimbanco italiano global art
09/22/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Supportbench; Customer Oriented and Powerful Support System but Demands Deep Customization

Supportbench is extremely helpful in case management, with a customizable ticketing plan The app has an invaluable customer health score that assists us in being proactive about engagement The robust reporting capabilities from Supperbench ensures visible customer sentiment and accountability for team performance
Chris B.
CB
Chris B.
05/05/2025
Validated Reviewer
Review source: Organic

A Game-Changer for Client Communication

Centralize all client communication in one platform Track staff performance and activity Ensure client replies go back to the original staff member Route emails to specific staff or departments automatically Use email templates for faster, consistent responses
Marjia T.
MT
Marjia T.
Information Technology Specialist at Fair Solution Limited
04/11/2025
Validated Reviewer
Verified Current User
Review source: Organic

Reliable Support for a Growing Team

Dynamic SLA timers and agent coaching scorecards helped bring consistency across the board. We finally have visibility into who’s doing what, and cases aren’t falling through the cracks. Love the drag-and-drop dashboards.

About

Contact

HQ Location:
Vancouver, British Columbia

Social

@supportbench

What is Supportbench Services Inc.?

Supportbench is the #1 rated B B helpdesk software designed for growing support teams and businesses in need of more advanced and feature-rich tools. With a focus on delivering exceptional value, ease of use, and scalability, Supportbench has become the preferred choice for businesses looking to professionalize and grow their support teams. Supportbench can scale and grow with you with one pricing model with all the features. Businesses can run Supportbench with an affordable cost per agent and as your agent cost goes up, so does your license cost marginally so you don’t feel the pinch. It’s a true cloud model that gets everyone on the same playing field, just pay for what you use.​

Details

Year Founded
2015