9.0
Ease of Use
Help Desk Average: 8.8
Vision Helpdesk Pricing
| Name | Price | Features |
|---|---|---|
| Starter Help Desk | $12per staff per mo billed annually | Download Recurring On Premises License will cost $10 per staff paid annually.
Download One Time License will cost $200 per staff one time
|
| Pro Help Desk Software | $20per staff per mo billed annually | Download Recurring On Premises License will cost $16 per staff paid annually.
Download One Time License will cost $400 per staff one time
|
| Satellite Desk | $24per staff per mo billed annually | Download Recurring On Premises License will cost $20 per staff paid annually.
Download One Time License will cost $500 per staff one time
|
| Pro Service Desk | $32per staff per mo billed annually | Download Recurring On Premises License will cost $24 per staff paid annually.
Download One Time License will cost $600 per staff one time
|
| Ent Service Desk | $48per staff per mo billed annually | Download Recurring On Premises License will cost $32 per staff paid annually.
Download One Time License will cost $800 per staff one time
|
Vision Helpdesk pricing & plans
Free Trial is available
Pricing information for Vision Helpdesk is supplied by the software provider or retrieved from publicly
accessible pricing materials. Final cost negotiations to purchase Vision Helpdesk must be conducted with the
seller.
For SaaS License Customers can select location (US, UK and EU) at no additional cost.
Pricing information was last updated on May 16, 2019Vision Helpdesk Alternatives Pricing
The following is a quick overview of editions offered by other Help Desk Software
 Sprout | Freefor UNLIMITED agents | Free forever plan
|
| $19 agent/month/billed annually | Integrated customer support
| |
 FREE | $0for 3 agents | Completely Free upto 3 agents
|
Various alternatives pricing & plans
Free Trial is available
Pricing information for the above various Vision Helpdesk alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.
Vision Helpdesk Pricing-Related Review
EN
Executive Sponsor in Non-Profit Organization Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
Has a ton of features that put it on par with even some of the major hosted providers. Extremely customizable, and support is very helpful via chat. There's a ton of integrations which makes this a well rounded product regardless of how a customer wants to open a ticket (i.e. email, portal, facebook, etc). For the price, a really great product! Review collected by and hosted on G2.com.
What do you dislike?
Wish there was better support for multiple teams working on an issue at once (i.e. new user setup tickets that affect multiple teams). There's not a clear way to manage this at a team level and have multiple teams assigned to an issue to work it concurrently Review collected by and hosted on G2.com.
William D
Information Technology Director
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface). The software is also available in an on-premises version, which is essential for us and sets it apart from many other products which are now cloud-only. We particularly like the built-in workflow functionality, and the capabilities to easily split and merge tickets. Review collected by and hosted on G2.com.
What do you dislike?
While Vision Helpdesk is generally very intuitive, their documentation is a bit sparse. This probably wouldn't be nearly as much of an issue if going with the hosted version of the product instead of the on-prem version. Fortunately, Vision Helpdesk's support department is responsive and helpful. We would also like a bit more of the code base to be open-source; much of the product's source code is encrypted with Zend. Review collected by and hosted on G2.com.
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