![Fansla L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fansla L.")
FL

Fansla L.

Owner

Small-Business (50 or fewer emp.)

12/10/2025

"Unbeatable Value and Quality with ZIA + OpenAI Integration"

4/5

What do you like best about Zoho Desk?

The combination of price and quality is unbeatable. Having tried Zendesk, I can confidently say there is no comparison. Additionally, the integration of ZIA with OpenAI truly sets this product apart. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

The support is very decent, although it can take a while to get assistance. Additionally, chatting directly with an agent is nearly impossible. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

The support and AI chat features are notable aspects of this product. Review collected by and hosted on G2.com.

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Response from Theo Zoho Desk of Zoho Desk

[Editedit](https://www.g2.com/survey_responses/zoho-desk-review-12073672/official_response/edit)

Hello Fansia,

Thanks for sharing your feedback. We suggest using the help option provided within the User Interface to connect with the support rep via chat or we shall connect via call by sending an email to support@zohodesk.com with your availability.

Regards - Theo | Zoho Desk

Validated ReviewerSource: Organic

See what 7591 reviewers think of Zoho Desk

4.4 out of 5 · Verified reviews from real users

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