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Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staf
PureSocial, integrated with Genesys Contact Center, helps businesses offer their customers a truly omnichannel service experience through video calls and the integration of social media and digital ch
The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a
Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Dep
WebRTC is an open framework for the web that enables Real Time Communications in the browser. It includes the fundamental building blocks for high-quality communications on the web, such as network, a
Introducing DaVinci by AMC Technology – the leading contact center platform for cloud, premise, and hybrid setups. With a 99% uptime, DaVinci emphasizes secure Identity & Access Management, centra
Unleash the Power of emite Advanced CX Analytics: Elevate Your Customer Experience! Discover the game-changing potential of emite Advanced CX Analytics. Gain deep insights into customer interactions,
Collection of Genesys Cloud custom Data Actions expand the functionality of Genesys Cloud's Architect flows.
Established in 2012, Aivo empowers businesses to elevate their customer service experience with proven artificial intelligence solutions. With Aivo, companies leverage advanced conversational and gene
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition
CX Index is a SaaS Voice of the Customer (VoC) application headquartered in Dublin, Ireland. It helps organizations across diverse sectors capture and analyze customer feedback to measure, manage, and
Combine the best of two worlds: integrate the power of PureCloud with your Freshdesk Mint environment. This omnichannel integration sets a new standard for CTI’s, empowering your team far beyond what
The Siebel Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Siebel using the Embeddable Framework. This solution allows having Genesys Clou
SuccessKPI is a leading contact center intelligence and analytics platform that empowers executives, managers, and agents to deliver a great customer experience. SuccessKPI provides visibility of all
WFM Adapter for Genesys Cloud by Aria Solutions allows accurate WFM data feeds into your WFM system to help you accurately forecast workload and ensure real-time agent adherence.