Best Genesys AppFoundry Marketplace - Page 3

How Many Genesys AppFoundry Marketplace Products Does G2 Track?

Total Products under this Category: 203

Category Stats (Nov 2026)

  • Average Rating: 4.41/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SuccessKPI (+2.31%) - Among all products in this category, SuccessKPI recorded the largest rating increase compared to last month

Last updated: November 08, 2026

How Does G2 Rank Genesys AppFoundry Marketplace Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 5,400+ Authentic Reviews
  • 203+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

Email to Fax Handler for PureConnect

Even though faxing is a dated technology, many industries still rely on it day-to-day. But today no one wants to have to print something, then fax it, then wait for the confirmation. And because of that, many online services like HelloFax, myFax, and RingCentral Fax have become more and more popul

Average Rating: 4.0/5.0

Total Reviews: 4

How Do G2 Users Rate Email to Fax Handler for PureConnect?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)
  • Ease of Setup: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Email to Fax Handler for PureConnect?

  • Seller: Avtex
  • Year Founded: 1972
  • HQ Location: Bloomington, MN
  • LinkedIn® Page: www.linkedin.com
    159 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 25% Medium

What Are Recent G2 Reviews of Email to Fax Handler for PureConnect?

What Are G2 Users Discussing About Email to Fax Handler for PureConnect?

Genesys Cloud - Custom Data Actions

Collection of Genesys Cloud custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Average Rating: 4.4/5.0

Total Reviews: 4

How Do G2 Users Rate Genesys Cloud - Custom Data Actions?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.2/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Genesys Cloud - Custom Data Actions?

Who Uses This Product?

  • Company Size: 50% Medium, 25% Large

What Are Recent G2 Reviews of Genesys Cloud - Custom Data Actions?

What Are G2 Users Discussing About Genesys Cloud - Custom Data Actions?

PCI Pal

We are the trusted transaction layer powering secure human and AI-driven experiences for business communications environments across the globe. At PCI Pal, we seek to make every transaction safe, seamless, and trusted. We are committed to building a future of secure customer interactions through continued investment in partnerships and excellence in all customer engagements.

Average Rating: 4.7/5.0

Total Reviews: 26

How Do G2 Users Rate PCI Pal?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.5/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.0/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind PCI Pal?

  • Seller: PCI Pal
  • Company Website:
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    149 employees on LinkedIn®
  • Ownership: LON: PCIP

Who Uses This Product?

  • Company Size: 38% Large, 31% Medium

What Are Recent G2 Reviews of PCI Pal?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Playvox WFM

Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staff allocation, supports shift swaps and time-off requests, and enhances employee engagement. Its interactive dashboard focuses on key KPIs like shrinkage and service levels. Designed for digital, omnichannel contact centers, Playvox WFM handles complex interactions and concurrent work for chat, email, and social media. Its intuitive design simplifies workforce management, allowing quick training and improved customer experiences.

Average Rating: 4.7/5.0

Total Reviews: 122

How Do G2 Users Rate Playvox WFM?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.1/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.6/10 (Category avg: 8.6/10)
  • Ease of Use: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Playvox WFM?

  • Seller: Playvox
  • Year Founded: 2012
  • HQ Location: Sunnyvale, CA
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative
  • Top Industries: Consumer Services, Retail
  • Company Size: 49% Medium, 33% Large

What Do G2 Reviewers Say About Playvox WFM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Playvox WFM, making team management and scheduling effortless and efficient.
  • Users appreciate the easy scheduling with Playvox WFM, ensuring smooth team management and reducing stress.
  • Users appreciate the scheduling ease of Playvox WFM, simplifying team management and reducing stress effectively.
  • Users value the efficiency of Playvox WFM, simplifying team management and enhancing performance with streamlined tools.
  • Users appreciate the intuitive design of Playvox WFM, enhancing efficiency and simplifying complex management tasks.
Cons
  • Users highlight the missing features in Playvox WFM, impacting usability and report generation negatively.
  • Users report frequent scheduling issues with Playvox WFM, including slow loading and manual refresh requirements that hinder adherence.
  • Users face limited features in Playvox WFM, affecting functionality such as shift swaps and mobile access.
  • Users highlight the slow loading performance of Playvox WFM, causing frustration and adherence challenges during operations.
  • Users experience display issues with calendars and icons, limiting their ability to customize views effectively.

What Are Recent G2 Reviews of Playvox WFM?

What Are G2 Users Discussing About Playvox WFM?

PureSocial

PureSocial, integrated with Genesys Contact Center, helps businesses offer their customers a truly omnichannel service experience through video calls and the integration of social media and digital channels.

Average Rating: 4.3/5.0

Total Reviews: 5

How Do G2 Users Rate PureSocial?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind PureSocial?

Who Uses This Product?

  • Company Size: 33% Large, 33% Medium

What Are Recent G2 Reviews of PureSocial?

What Are G2 Users Discussing About PureSocial?

Twilio Elastic SIP Trunking

Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Deploy in minutes with our self-service console or API, pay-as-you-go pricing model and unlimited call concurrency that scales elastically to meet your business needs.

Average Rating: 4.3/5.0

Total Reviews: 10

How Do G2 Users Rate Twilio Elastic SIP Trunking?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)
  • Ease of Setup: 6.7/10 (Category avg: 8.6/10)
  • Ease of Use: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Twilio Elastic SIP Trunking?

  • Seller: Twilio
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    7,801 employees on LinkedIn®
  • Ownership: NYSE: TWLO
  • Total Revenue (USD mm): $1,761

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Twilio Elastic SIP Trunking?

What Are G2 Users Discussing About Twilio Elastic SIP Trunking?

WebRTC

WebRTC is an open framework for the web that enables Real Time Communications in the browser. It includes the fundamental building blocks for high-quality communications on the web, such as network, audio and video components used in voice and video chat applications.

Average Rating: 4.5/5.0

Total Reviews: 22

How Do G2 Users Rate WebRTC?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Ease of Admin: 5.4/10 (Category avg: 8.7/10)
  • Ease of Setup: 7.9/10 (Category avg: 8.6/10)
  • Ease of Use: 7.4/10 (Category avg: 8.6/10)

Who Is the Company Behind WebRTC?

  • Seller: WebRTC
  • Year Founded: 2015
  • HQ Location: Charlottesville, US
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 24% Medium

What Are Recent G2 Reviews of WebRTC?

What Are G2 Users Discussing About WebRTC?

DaVinci

Introducing DaVinci by AMC Technology – the leading contact center platform for cloud, premise, and hybrid setups. With a 99% uptime, DaVinci emphasizes secure Identity & Access Management, centralizing and securing customer data for AI training and real-time analytics. Its Enterprise Application Framework supports custom and pre-built applications, offering complete customization, UI ownership, and connectivity with any communication channel. DaVinci enables contact centers to choose and consolidate applications for voice, chat, SMS, etc., providing best-of-breed solutions without compromising the agent experience. DaVinci Agent offers advanced telephony features for enhanced customer interactions. Powered by AMC Technology's 27 years of expertise in contact center and CRM integration, DaVinci is designed to improve customer experiences through increased agent efficiency and personalization. Book a demo to explore DaVinci's versatile and powerful solutions for elevating your contact center's performance and customer satisfaction.

Average Rating: 4.7/5.0

Total Reviews: 14

How Do G2 Users Rate DaVinci?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.0/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.3/10 (Category avg: 8.6/10)
  • Ease of Use: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind DaVinci?

Who Uses This Product?

  • Company Size: 64% Large, 21% Small

What Are Recent G2 Reviews of DaVinci?

What Are G2 Users Discussing About DaVinci?

emite

Unleash the Power of emite Advanced CX Analytics: Elevate Your Customer Experience! Discover the game-changing potential of emite Advanced CX Analytics. Gain deep insights into customer interactions, enhance satisfaction, and drive business growth—uncover more insights by combining all key data sources and migrate to the cloud with ease. Monitor in real-time, analyze omni-channel data, uncover sentiments, and make data-driven decisions effortlessly. With seamless integration and scalability, emite empowers you to revolutionize your customer experience and unlock the hidden value in the data you generate continuously. Elevate your business with emite—unleash the power of CX analytics in the cloud today!

Average Rating: 4.7/5.0

Total Reviews: 5

How Do G2 Users Rate emite?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind emite?

  • Seller: eMite
  • Year Founded: 2003
  • HQ Location: Sydney, AU
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Large, 40% Small

What Are Recent G2 Reviews of emite?

What Are G2 Users Discussing About emite?

Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). Speech recognition and natural language understanding are some of the most challenging problems to solve in computer science, requiring sophisticated deep learning algorithms to be trained on massive amounts of data and infrastructure. Amazon Lex democratizes these deep learning technologies by putting the power of Amazon Alexa within reach of all developers. Harnessing these technologies, Amazon Lex enables you to define entirely new categories of products made possible through conversational interfaces. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure. With Amazon Lex, you pay only for what you use. There are no upfront commitments or minimum fees.

Average Rating: 4.2/5.0

Total Reviews: 42

How Do G2 Users Rate Amazon Lex?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Ease of Admin: 7.8/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 8.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Amazon Lex?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Large, 30% Small

What Do G2 Reviewers Say About Amazon Lex?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless integration of Amazon Lex with AWS, enhancing efficiency in building robust chatbots.
  • Users value the seamless API integration of Amazon Lex, enhancing the development of robust and reliable chatbots.
  • Users value the scalable and efficient conversational AI capabilities of Amazon Lex for building robust chatbots.
  • Users value the automation capabilities of Amazon Lex, simplifying chatbot development and enhancing overall performance.
  • Users value the bot customization capabilities of Amazon Lex, enabling efficient and scalable enterprise-grade chatbot development.
Cons
  • Users find that managing complex conversational flows in Amazon Lex can be challenging and time-consuming.
  • Users find Amazon Lex to be expensive, particularly with high traffic and added costs for complex configurations.
  • Users find team dependency challenging with Amazon Lex, complicating management and debugging of advanced conversation flows.
  • Users face time-consuming complexities in managing advanced conversational flows and debugging issues with Amazon Lex.

What Are Recent G2 Reviews of Amazon Lex?

What Are G2 Users Discussing About Amazon Lex?

CX Index

CX Index is a SaaS Voice of the Customer (VoC) application headquartered in Dublin, Ireland. It helps organizations across diverse sectors capture and analyze customer feedback to measure, manage, and improve the customer experience. Designed to integrate seamlessly with leading CCaaS platforms, it combines feedback insights with data from a range of third-party sources, delivering the actionable intelligence businesses need to make more profitable, customer-centric decisions..

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate CX Index?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.6/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.7/10 (Category avg: 8.6/10)
  • Ease of Use: 9.8/10 (Category avg: 8.6/10)

Who Is the Company Behind CX Index?

Who Uses This Product?

  • Company Size: 50% Medium, 25% Large

What Do G2 Reviewers Say About CX Index?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support of CX Index, enhancing their experience and overall satisfaction.
  • Users find CX Index to be easy to use, enhancing their experience with smooth implementation and excellent support.
  • Users appreciate the smooth implementation process of CX Index, which positively impacts their business efficiency.
  • Users appreciate the time-saving benefits of CX Index, noting its smooth implementation and excellent support.
  • Users value the excellent communication and support from CX Index, enhancing their overall experience and satisfaction.

What Are Recent G2 Reviews of CX Index?

What Are G2 Users Discussing About CX Index?

Freshdesk Mint CTI

Combine the best of two worlds: integrate the power of PureCloud with your Freshdesk Mint environment. This omnichannel integration sets a new standard for CTI’s, empowering your team far beyond what you’re used to. Your team will be in full control of all interactions needed to optimize the cx of your customers

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Freshdesk Mint CTI?

  • Ease of Use: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Freshdesk Mint CTI?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Freshdesk Mint CTI?

Microsoft Dynamics 365 - Custom Data Actions

Collection of Microsoft Dynamics 365 custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate Microsoft Dynamics 365 - Custom Data Actions?

  • Ease of Use: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Microsoft Dynamics 365 - Custom Data Actions?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Microsoft Dynamics 365 - Custom Data Actions?

Siebel Connector

The Siebel Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Siebel using the Embeddable Framework. This solution allows having Genesys Cloud embedded inside Siebel so always visible and accessible whatever interaction is managed by the agent.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Siebel Connector?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 10.0/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.2/10 (Category avg: 8.6/10)
  • Ease of Use: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Siebel Connector?

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About Siebel Connector?

AI-generated summary from verified user reviews

Pros
  • Users value the streamlined integration capabilities of Siebel Connector, ensuring real-time updates of customer information.
Cons
  • Users note that difficult setup is necessary for Siebel Connector to function smoothly without issues.

What Are Recent G2 Reviews of Siebel Connector?

WFM Adapter for Genesys Cloud

WFM Adapter for Genesys Cloud by Aria Solutions allows accurate WFM data feeds into your WFM system to help you accurately forecast workload and ensure real-time agent adherence.

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate WFM Adapter for Genesys Cloud?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)
  • Ease of Setup: 7.5/10 (Category avg: 8.6/10)
  • Ease of Use: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind WFM Adapter for Genesys Cloud?

  • Seller: Avtex
  • Year Founded: 1972
  • HQ Location: Bloomington, MN
  • LinkedIn® Page: www.linkedin.com
    159 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of WFM Adapter for Genesys Cloud?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated June 16, 2025