# Best Genesys AppFoundry Marketplace - Page 3

## How Many Genesys AppFoundry Marketplace Products Does G2 Track?

**Total Products under this Category:** 211

### Category Stats (Aug 2026)

- **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Genesys AppFoundry Marketplace Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,200+ Authentic Reviews
- 211+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

**Sponsored**

### Ultatel

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2450&secure%5Bchosen_at%5D=2026-08-02T09%3A48%3A10Z&secure%5Bdisplayable_resource_id%5D=1771&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1206636&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1206636&secure%5Bresource_id%5D=2450&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fgenesys-appfoundry-marketplace%3Fpage%3D3&secure%5Btoken%5D=dccd8ba6a2938564cef0bcecc4a9993e9f91c662578202b3603ac74e94c25c83&secure%5Burl%5D=https%3A%2F%2Fwww.ultatel.com%2Fcloud-based-phone-system%2F%3Futm_source%3DG2&secure%5Burl_type%5D=custom_url)

### [PCIPal](https://www.g2.com/products/pcipal/reviews)

PCI Pal is a cloud-native, PCI DSS compliant payments platform built for business communications and modern contact centers. Embedded directly within major UCaaS and CCaaS platforms, PCI Pal integrates with your existing payment gateways and desktop systems to enable secure, compliant payments without disrupting the customer experience. Trusted by contact centers handling sensitive payment data across voice, digital, and IVR channels.

**Average Rating:** 4.7/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate PCIPal?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind PCIPal?

- **Seller:** [PCIPal](https://www.g2.com/sellers/pcipal)
- **Company Website:** www.pcipal.com
- **HQ Location:** London, England
- **Twitter:** @PCIPAL  
1,468 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db3883a5f08a76fc65b1ce615805eb15ac7b158a02c01a7d5732fc00caac0a94&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3285536&secure%5Burl_type%5D=linkedin_company_website)  
152 employees on LinkedIn®
- **Ownership:** LON: PCIP

#### Who Uses This Product?

- **Company Size:** 36% Large, 32% Medium

#### What Are Recent G2 Reviews of PCIPal?

**["A straightforward PCI Compliance integration to allow agents to coach customers during payments"](https://www.g2.com/survey_responses/pcipal-review-7467133)**

**Rating:** 4.0/5.0 stars

_— Aaron L._

[Read full review](https://www.g2.com/survey_responses/pcipal-review-7467133)

**["Easy-to-use Product"](https://www.g2.com/survey_responses/pcipal-review-7467109)**

**Rating:** 4.5/5.0 stars

_— Jenna P._

[Read full review](https://www.g2.com/survey_responses/pcipal-review-7467109)

### [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews)

Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staff allocation, supports shift swaps and time-off requests, and enhances employee engagement. Its interactive dashboard focuses on key KPIs like shrinkage and service levels. Designed for digital, omnichannel contact centers, Playvox WFM handles complex interactions and concurrent work for chat, email, and social media. Its intuitive design simplifies workforce management, allowing quick training and improved customer experiences.

**Average Rating:** 4.7/5.0

**Total Reviews:** 122

#### How Do G2 Users Rate Playvox WFM?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Playvox WFM?

- **Seller:** [Playvox](https://www.g2.com/sellers/playvox)
- **Year Founded:** 2012
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @PlayVoxCX  
1,675 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b15d2d64fa41a2a03018f7055c1e37412e5d9b77d93fa2331fb66bae1c080c2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1085709%2F&secure%5Burl_type%5D=linkedin_company_website)  
43 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative
- **Top Industries:** Consumer Services, Retail
- **Company Size:** 49% Medium, 33% Large

#### What Do G2 Reviewers Say About Playvox WFM?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Playvox WFM, simplifying team management and enhancing organization effortlessly.
- Users appreciate the **easy scheduling** features of Playvox WFM, making team management stress-free and organized.
- Users appreciate the **scheduling ease** of Playvox WFM, making team management stress-free and organized.
- Users value the **efficiency** of Playvox WFM, simplifying team management and ensuring smooth operations without stress.
- Users appreciate the **time management** features of Playvox WFM, enabling them to stay organized and punctual effortlessly.

##### Cons

- Users criticize the **missing features** in Playvox WFM, including inadequate shift swaps and limited mobile access.
- Users experience **limited features** with Playvox WFM, particularly missing key tools for scheduling and performance tracking.
- Users experience **display issues** with calendar formats and unsupported icons that hinder usability and customization.
- Users experience **inefficient reporting** in Playvox WFM, struggling with slow performance and inconsistent data retrieval.
- Users find the **poor interface design** of Playvox WFM hampers usability, despite some overall positive aspects.

#### What Are Recent G2 Reviews of Playvox WFM?

**["Effortless Team Management, Smooth Operations"](https://www.g2.com/survey_responses/playvox-wfm-review-12229198)**

**Rating:** 4.5/5.0 stars

_— Felipe B._

[Read full review](https://www.g2.com/survey_responses/playvox-wfm-review-12229198)

**["Great reporting and time tracking tool"](https://www.g2.com/survey_responses/playvox-wfm-review-11419098)**

**Rating:** 5.0/5.0 stars

_— Alberto L._

[Read full review](https://www.g2.com/survey_responses/playvox-wfm-review-11419098)

#### What Are G2 Users Discussing About Playvox WFM?

- [What is Playvox WFM used for?](https://www.g2.com/discussions/what-is-playvox-wfm-used-for)

### [PureSocial](https://www.g2.com/products/puresocial/reviews)

PureSocial, integrated with Genesys Contact Center, helps businesses offer their customers a truly omnichannel service experience through video calls and the integration of social media and digital channels.

**Average Rating:** 4.3/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate PureSocial?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind PureSocial?

- **Seller:** [PureSocial](https://www.g2.com/sellers/puresocial)
- **HQ Location:** N/A
- **Twitter:** @PuresocialCx  
32 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3a3ed2f1d237225a87ee89c6b5fd1cdc13679a81faac844f9f77c39c9c3294d0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpuresocialcx&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Medium, 33% Large

#### What Are Recent G2 Reviews of PureSocial?

**["I will recommend it."](https://www.g2.com/survey_responses/puresocial-review-5232449)**

**Rating:** 4.0/5.0 stars

_— David M._

[Read full review](https://www.g2.com/survey_responses/puresocial-review-5232449)

**["Great experience and improvements with Genesys PureSocial"](https://www.g2.com/survey_responses/puresocial-review-5218208)**

**Rating:** 4.5/5.0 stars

_— Victor M._

[Read full review](https://www.g2.com/survey_responses/puresocial-review-5218208)

#### What Are G2 Users Discussing About PureSocial?

- [What is PureSocial used for?](https://www.g2.com/discussions/what-is-puresocial-used-for)

### [Sugar CRM Connector](https://www.g2.com/products/sugar-crm-connector/reviews)

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

**Average Rating:** 3.4/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Sugar CRM Connector?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Sugar CRM Connector?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About Sugar CRM Connector?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **versatility** of Sugar CRM Connector, enhancing their product sales strategies effectively.

##### Cons

- Users find the **difficult navigation** of Sugar CRM Connector challenging, impacting their overall user experience.

#### What Are Recent G2 Reviews of Sugar CRM Connector?

**["SugarCRM Connector Review"](https://www.g2.com/survey_responses/sugar-crm-connector-review-5202433)**

**Rating:** 4.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/sugar-crm-connector-review-5202433)

**["How to connect Sugar CRM with Epicor Kinetic Cloud"](https://www.g2.com/survey_responses/sugar-crm-connector-review-10755762)**

**Rating:** 4.0/5.0 stars

_— Arturo F._

[Read full review](https://www.g2.com/survey_responses/sugar-crm-connector-review-10755762)

#### What Are G2 Users Discussing About Sugar CRM Connector?

- [What is Sugar CRM Connector used for?](https://www.g2.com/discussions/what-is-sugar-crm-connector-used-for)

### [Twilio Elastic SIP Trunking](https://www.g2.com/products/twilio-elastic-sip-trunking/reviews)

Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Deploy in minutes with our self-service console or API, pay-as-you-go pricing model and unlimited call concurrency that scales elastically to meet your business needs.

**Average Rating:** 4.3/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Twilio Elastic SIP Trunking?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Twilio Elastic SIP Trunking?

- **Seller:** [Twilio](https://www.g2.com/sellers/twilio)
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @twilio  
81,644 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c9f98055e4a813ded4435e17926040455f87f0f05caa8b1303fd97ab3681e53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwilio-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,678 employees on LinkedIn®
- **Ownership:** NYSE: TWLO

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of Twilio Elastic SIP Trunking?

**["We're very happy withTwilio Elastic SIP Trunking, just be prepared for complicated setup"](https://www.g2.com/survey_responses/twilio-elastic-sip-trunking-review-7922892)**

**Rating:** 4.0/5.0 stars

_— Oscar H._

[Read full review](https://www.g2.com/survey_responses/twilio-elastic-sip-trunking-review-7922892)

**["Twilio Connects"](https://www.g2.com/survey_responses/twilio-elastic-sip-trunking-review-7936207)**

**Rating:** 5.0/5.0 stars

_— Alvaro G._

[Read full review](https://www.g2.com/survey_responses/twilio-elastic-sip-trunking-review-7936207)

#### What Are G2 Users Discussing About Twilio Elastic SIP Trunking?

- [What does Twilio Elastic Sip Trunking do?](https://www.g2.com/discussions/what-does-twilio-elastic-sip-trunking-do) - 1 comment
- [How do you make a SIP trunk in twilio?](https://www.g2.com/discussions/how-do-you-make-a-sip-trunk-in-twilio)
- [What are the benefits of SIP trunking?](https://www.g2.com/discussions/what-are-the-benefits-of-sip-trunking)
- [What is twilio elastic SIP trunking?](https://www.g2.com/discussions/what-is-twilio-elastic-sip-trunking)

### [WebRTC](https://www.g2.com/products/webrtc/reviews)

WebRTC is an open framework for the web that enables Real Time Communications in the browser. It includes the fundamental building blocks for high-quality communications on the web, such as network, audio and video components used in voice and video chat applications.

**Average Rating:** 4.5/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate WebRTC?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 5.4/10 (Category avg: 8.7/10)
- **Ease of Setup:** 7.9/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind WebRTC?

- **Seller:** [WebRTC](https://www.g2.com/sellers/webrtc)
- **Year Founded:** 2015
- **HQ Location:** Charlottesville, US
- **Twitter:** @webrtc  
11,374 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d66d22f24fd19582a3f9c686e61d93ba6a6defcfca19b562e1d2f5843688c87b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fsales%2Fcompany%2F6581996%2F&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 66% Small, 24% Medium

#### What Are Recent G2 Reviews of WebRTC?

**["Best real time communication service"](https://www.g2.com/survey_responses/webrtc-review-5183054)**

**Rating:** 5.0/5.0 stars

_— Gokul S._

[Read full review](https://www.g2.com/survey_responses/webrtc-review-5183054)

**["Cisco Interop for WebRTC"](https://www.g2.com/survey_responses/webrtc-review-8321028)**

**Rating:** 5.0/5.0 stars

_— Verified User in Food & Beverages_

[Read full review](https://www.g2.com/survey_responses/webrtc-review-8321028)

#### What Are G2 Users Discussing About WebRTC?

- [What is WebRTC used for?](https://www.g2.com/discussions/what-is-webrtc-used-for)

### [DaVinci](https://www.g2.com/products/amc-technology-l-l-c-davinci/reviews)

Introducing DaVinci by AMC Technology – the leading contact center platform for cloud, premise, and hybrid setups. With a 99% uptime, DaVinci emphasizes secure Identity & Access Management, centralizing and securing customer data for AI training and real-time analytics. Its Enterprise Application Framework supports custom and pre-built applications, offering complete customization, UI ownership, and connectivity with any communication channel. DaVinci enables contact centers to choose and consolidate applications for voice, chat, SMS, etc., providing best-of-breed solutions without compromising the agent experience. DaVinci Agent offers advanced telephony features for enhanced customer interactions. Powered by AMC Technology's 27 years of expertise in contact center and CRM integration, DaVinci is designed to improve customer experiences through increased agent efficiency and personalization. Book a demo to explore DaVinci's versatile and powerful solutions for elevating your contact center's performance and customer satisfaction.

**Average Rating:** 4.7/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate DaVinci?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind DaVinci?

- **Seller:** [AMC Technology, L.L.C.](https://www.g2.com/sellers/amc-technology-l-l-c)
- **Year Founded:** 1995
- **HQ Location:** Richmond, US
- **Twitter:** @AMCTechnology  
470 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf6889e1350b54078e0d1ed3bce9980122c58541c4fd77a2f763cae30d16c3f8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famc-technology%2F&secure%5Burl_type%5D=linkedin_company_website)  
85 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 64% Large, 21% Small

#### What Are Recent G2 Reviews of DaVinci?

**["DaVinci adding value in our contact centres!"](https://www.g2.com/survey_responses/davinci-review-8591880)**

**Rating:** 5.0/5.0 stars

_— Jen P._

[Read full review](https://www.g2.com/survey_responses/davinci-review-8591880)

**["Recommended"](https://www.g2.com/survey_responses/davinci-review-9175558)**

**Rating:** 5.0/5.0 stars

_— Jonathan t._

[Read full review](https://www.g2.com/survey_responses/davinci-review-9175558)

#### What Are G2 Users Discussing About DaVinci?

- [Is DaVinci Resolve powerful?](https://www.g2.com/discussions/is-davinci-resolve-powerful)
- [Is DaVinci Resolve free features?](https://www.g2.com/discussions/is-davinci-resolve-free-features)
- [Is DaVinci a good editing software?](https://www.g2.com/discussions/is-davinci-a-good-editing-software)
- [What features does DaVinci Resolve have?](https://www.g2.com/discussions/what-features-does-davinci-resolve-have)

### [emite](https://www.g2.com/products/emite/reviews)

Unleash the Power of emite Advanced CX Analytics: Elevate Your Customer Experience! Discover the game-changing potential of emite Advanced CX Analytics. Gain deep insights into customer interactions, enhance satisfaction, and drive business growth—uncover more insights by combining all key data sources and migrate to the cloud with ease. Monitor in real-time, analyze omni-channel data, uncover sentiments, and make data-driven decisions effortlessly. With seamless integration and scalability, emite empowers you to revolutionize your customer experience and unlock the hidden value in the data you generate continuously. Elevate your business with emite—unleash the power of CX analytics in the cloud today!

**Average Rating:** 4.7/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate emite?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind emite?

- **Seller:** [eMite](https://www.g2.com/sellers/emite)
- **Year Founded:** 2003
- **HQ Location:** Sydney, AU
- **Twitter:** @eMitedotcom  
183 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d6175c75cef6535078e2800a2c26b6a10c1b2ba5ec74400c4c131bfc5dd76b73&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Femite&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Large, 40% Small

#### What Are Recent G2 Reviews of emite?

**["Powerful and clear analytics in real and slow time"](https://www.g2.com/survey_responses/emite-review-8146568)**

**Rating:** 4.5/5.0 stars

_— david b._

[Read full review](https://www.g2.com/survey_responses/emite-review-8146568)

**["Emite enabled us to notch up our Contact Center data in the best possible way"](https://www.g2.com/survey_responses/emite-review-8141105)**

**Rating:** 5.0/5.0 stars

_— Kelly V._

[Read full review](https://www.g2.com/survey_responses/emite-review-8141105)

#### What Are G2 Users Discussing About emite?

- [What is eMite used for?](https://www.g2.com/discussions/what-is-emite-used-for)

### [Amazon Lex](https://www.g2.com/products/amazon-lex/reviews)

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). Speech recognition and natural language understanding are some of the most challenging problems to solve in computer science, requiring sophisticated deep learning algorithms to be trained on massive amounts of data and infrastructure. Amazon Lex democratizes these deep learning technologies by putting the power of Amazon Alexa within reach of all developers. Harnessing these technologies, Amazon Lex enables you to define entirely new categories of products made possible through conversational interfaces. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure. With Amazon Lex, you pay only for what you use. There are no upfront commitments or minimum fees.

**Average Rating:** 4.2/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Amazon Lex?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 7.8/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Amazon Lex?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Large, 30% Small

#### What Do G2 Reviewers Say About Amazon Lex?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **scalable AI integration** of Amazon Lex, enhancing chatbot development within the AWS ecosystem effortlessly.
- Users value the **strong API integration** of Amazon Lex, enhancing the efficiency of chatbot development in the AWS ecosystem.
- Users value the **scalable and fully managed AI platform** of Amazon Lex, simplifying chatbot development with robust features.
- Users value the **efficient automation** offered by Amazon Lex, streamlining the development of enterprise-grade chatbots seamlessly.
- Users appreciate the **bot customization capabilities** of Amazon Lex, simplifying the creation of robust, enterprise-grade chatbots.

##### Cons

- Users find that **advanced conversational flows can become complex** , complicating management and increasing debugging time.
- Users find Amazon Lex **expensive** , especially with high traffic, leading to increased costs and complexity in management.
- Users find **team dependency a challenge** with Amazon Lex, complicating management and debugging of complex conversational flows.
- Users find that managing **complex conversational flows** in Amazon Lex can be time-consuming and challenging.

#### What Are Recent G2 Reviews of Amazon Lex?

**["Powerful AI Integration Meets Reality's Scaling Limits"](https://www.g2.com/survey_responses/amazon-lex-review-13172603)**

**Rating:** 4.0/5.0 stars

_— Dustin S._

[Read full review](https://www.g2.com/survey_responses/amazon-lex-review-13172603)

**["Easy, Scalable Chatbots with Amazon Lex’s Intents, Slots, and Visual Console"](https://www.g2.com/survey_responses/amazon-lex-review-13185632)**

**Rating:** 4.0/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/survey_responses/amazon-lex-review-13185632)

#### What Are G2 Users Discussing About Amazon Lex?

- [What is Amazon Lex used for?](https://www.g2.com/discussions/what-is-amazon-lex-used-for) - 1 comment
- [How do you make a chatbot on Amazon Lex?](https://www.g2.com/discussions/how-do-you-make-a-chatbot-on-amazon-lex)
- [Is Amazon Lex free?](https://www.g2.com/discussions/is-amazon-lex-free)
- [What is Amazon Lex bot?](https://www.g2.com/discussions/what-is-amazon-lex-bot)
- [How does Amazon Lex learn?](https://www.g2.com/discussions/how-does-amazon-lex-learn)

### [CX Index](https://www.g2.com/products/cx-index/reviews)

CX Index is a SaaS Voice of the Customer (VoC) application headquartered in Dublin, Ireland. It helps organizations across diverse sectors capture and analyze customer feedback to measure, manage, and improve the customer experience. Designed to integrate seamlessly with leading CCaaS platforms, it combines feedback insights with data from a range of third-party sources, delivering the actionable intelligence businesses need to make more profitable, customer-centric decisions..

**Average Rating:** 4.7/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate CX Index?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.6/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CX Index?

- **Seller:** [CX Index™](https://www.g2.com/sellers/cx-index)
- **Year Founded:** 2012
- **HQ Location:** Dublin, Ireland
- **Twitter:** @cxindex  
810 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2184170489be4464f0789508e12442aaaee8a71f0591659d3a3c7641905c7c73&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9369008&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 25% Large

#### What Do G2 Reviewers Say About CX Index?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent customer support** of CX Index, highlighting the smooth implementation and ongoing assistance.
- Users appreciate the **ease of use** of CX Index, noting its smooth implementation and excellent support.
- Users value the **smooth implementation process** of CX Index, which positively impacts their business operations.
- Users value the **time-saving implementation** of CX Index, which significantly enhances business efficiency and productivity.
- Users value the **excellent support and communication** from CX Index, enhancing their overall experience and business impact.

#### What Are Recent G2 Reviews of CX Index?

**["Excellent product and service"](https://www.g2.com/survey_responses/cx-index-review-11510558)**

**Rating:** 5.0/5.0 stars

_— Verified User in Construction_

[Read full review](https://www.g2.com/survey_responses/cx-index-review-11510558)

**["CX Index does not disappoint"](https://www.g2.com/survey_responses/cx-index-review-11512497)**

**Rating:** 5.0/5.0 stars

_— Derek G._

[Read full review](https://www.g2.com/survey_responses/cx-index-review-11512497)

#### What Are G2 Users Discussing About CX Index?

- [What is the purpose of CX?](https://www.g2.com/discussions/cx-index-what-is-the-purpose-of-cx)
- [What is the purpose of CX?](https://www.g2.com/discussions/what-is-the-purpose-of-cx)
- [What are CX capabilities?](https://www.g2.com/discussions/cx-index-what-are-cx-capabilities)
- [What are CX capabilities?](https://www.g2.com/discussions/what-are-cx-capabilities)
- [What is CX in software?](https://www.g2.com/discussions/cx-index-what-is-cx-in-software)

### [Freshdesk Mint CTI](https://www.g2.com/products/freshdesk-mint-cti/reviews)

Combine the best of two worlds: integrate the power of PureCloud with your Freshdesk Mint environment. This omnichannel integration sets a new standard for CTI’s, empowering your team far beyond what you’re used to. Your team will be in full control of all interactions needed to optimize the cx of your customers

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Freshdesk Mint CTI?

- **Ease of Use:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Freshdesk Mint CTI?

- **Seller:** [Loyally B.V.](https://www.g2.com/sellers/loyally-b-v)
- **Year Founded:** 2015
- **HQ Location:** Tilburg, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0337088636098b098015067cb402091c24e9f7b8ec00f5aa4cb4d30173fb1261&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Floyally%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Freshdesk Mint CTI?

**["Easy to use Telephony CRM Integration"](https://www.g2.com/survey_responses/freshdesk-mint-cti-review-6949216)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/freshdesk-mint-cti-review-6949216)

**["Awesome new experience on Freshdesk Mint"](https://www.g2.com/survey_responses/freshdesk-mint-cti-review-7017272)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/freshdesk-mint-cti-review-7017272)

### [Microsoft Dynamics 365 - Custom Data Actions](https://www.g2.com/products/microsoft-dynamics-365-custom-data-actions/reviews)

Collection of Microsoft Dynamics 365 custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Microsoft Dynamics 365 - Custom Data Actions?

- **Ease of Use:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Microsoft Dynamics 365 - Custom Data Actions?

- **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30)
- **Year Founded:** 2015
- **HQ Location:** N/A
- **Twitter:** @appfoundrybe  
246 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33e3d56e43b59c417726de717937ded0843945bdf1eae0e9741d09f0662ce011&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fappfoundry%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Microsoft Dynamics 365 - Custom Data Actions?

**["Microsoft Dynamics is 365 is Industry leader for sure"](https://www.g2.com/survey_responses/microsoft-dynamics-365-custom-data-actions-review-8729153)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/microsoft-dynamics-365-custom-data-actions-review-8729153)

**["Payroll/Accounts Payable Processor"](https://www.g2.com/survey_responses/microsoft-dynamics-365-custom-data-actions-review-11804737)**

**Rating:** 4.5/5.0 stars

_— Verified User in Higher Education_

[Read full review](https://www.g2.com/survey_responses/microsoft-dynamics-365-custom-data-actions-review-11804737)

### [Siebel Connector](https://www.g2.com/products/siebel-connector/reviews)

The Siebel Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Siebel using the Embeddable Framework. This solution allows having Genesys Cloud embedded inside Siebel so always visible and accessible whatever interaction is managed by the agent.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Siebel Connector?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.2/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Siebel Connector?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Do G2 Reviewers Say About Siebel Connector?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **simplified system integrations** that ensure customer information is consistently updated across platforms.

##### Cons

- Users note that the **difficult setup** requires careful attention and a strong infrastructure to avoid issues.

#### What Are Recent G2 Reviews of Siebel Connector?

**["Seamless Siebel Integration tool"](https://www.g2.com/survey_responses/siebel-connector-review-11688334)**

**Rating:** 4.5/5.0 stars

_— Nitu G._

[Read full review](https://www.g2.com/survey_responses/siebel-connector-review-11688334)

**["Siebel connector"](https://www.g2.com/survey_responses/siebel-connector-review-8762849)**

**Rating:** 4.0/5.0 stars

_— Tarannum m._

[Read full review](https://www.g2.com/survey_responses/siebel-connector-review-8762849)

### [WFM Adapter for Genesys Cloud](https://www.g2.com/products/wfm-adapter-for-genesys-cloud/reviews)

WFM Adapter for Genesys Cloud by Aria Solutions allows accurate WFM data feeds into your WFM system to help you accurately forecast workload and ensure real-time agent adherence.

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate WFM Adapter for Genesys Cloud?

- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 7.5/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind WFM Adapter for Genesys Cloud?

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex  
1,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dff4ebebfbab1d7fb9f9725b91b245dee6d192d44cb0d7dbd80aff707033048f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favtex-solutions&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of WFM Adapter for Genesys Cloud?

**["Genesys Cloud Integration with Aspect/Alveria eWFM System via Avtex/ARIA Connector"](https://www.g2.com/survey_responses/wfm-adapter-for-genesys-cloud-review-6926732)**

**Rating:** 5.0/5.0 stars

_— Salman Z._

[Read full review](https://www.g2.com/survey_responses/wfm-adapter-for-genesys-cloud-review-6926732)

### [Agent Interact Workspace Monitoring](https://www.g2.com/products/agent-interact-workspace-monitoring/reviews)

Agent Interact “work-from-anywhere” workspace monitor protects sensitive data, ensures regulatory compliance & enhances productivity regardless of workplace location (remote or on-premise) using webcams and desktop monitoring. Includes G-Cloud Embeddable Framework (“G-PEF”).

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Agent Interact Workspace Monitoring?

- **Ease of Setup:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Agent Interact Workspace Monitoring?

- **Seller:** [Trendzact](https://www.g2.com/sellers/trendzact-fe25a9d8-c449-42ef-bd1a-c54edd4cb454)
- **Year Founded:** 2012
- **HQ Location:** Park City, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f14a0d54867287f8f91c119fb308d2ed2b6626a868aa9afd0dfdb75dfb2cbce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrendzact&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Do G2 Reviewers Say About Agent Interact Workspace Monitoring?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **data visibility** in Agent Interact Workspace Monitoring for tracking employee performance and activity effectively.
- Users value the **tracking capabilities** which allow monitoring breaks and work progress effectively.
- Users value the **tracking performance** of Agent Interact Workspace Monitoring for effectively monitoring breaks and work progress.
- Users appreciate the **user monitoring capabilities** of Agent Interact, effectively tracking work progress and breaks.
- Users value the **effective monitoring workflows** that help track employee performance and productivity efficiently.

#### What Are Recent G2 Reviews of Agent Interact Workspace Monitoring?

**["Agent Interact Workspace Monitoring review"](https://www.g2.com/survey_responses/agent-interact-workspace-monitoring-review-10915399)**

**Rating:** 5.0/5.0 stars

_— chaitanya g._

[Read full review](https://www.g2.com/survey_responses/agent-interact-workspace-monitoring-review-10915399)

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[Browse Genesys AppFoundry Marketplace Themes](/categories/genesys-appfoundry-marketplace/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated June 16, 2025

The Genesys AppFoundry Marketplace category features applications that offer services from advanced analytics to CRM integrations and workforce engagement tools. These solutions aim to improve customer interactions, optimize contact center operations, and enrich the agent experience by seamlessly connecting with Genesys products. Key features include real-time data synchronization, customizable reporting, API integration, and user-friendly interfaces to simplify complex customer journey processes. Products in this category can all be found in the Genesys AppFoundry Marketplace.

To qualify for inclusion in the Genesys AppFoundry Marketplace category, a product must:

- Be available for purchase or integration through the Genesys AppFoundry Marketplace
- Provide functionality that enhances or integrates with Genesys Cloud CX or related systems
- Offer features that improve customer service operations, such as automation, data integration, or enhanced communication capabilities

Show More