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PureSocial

By PureSocial

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PureSocial Reviews & Product Details

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PureSocial Reviews (6)

Reviews

PureSocial Reviews (6)

4.3
6 reviews
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VM
Contact Center Manager
Enterprise (> 1000 emp.)
More Options
"Great experience and improvements with Genesys PureSocial"
What do you like best about PureSocial?

I like the ease of use, being able to connect from anywhere, keep track of the entire operation and the real-time statistics of the results.

Omnichannel is also a factor that we consider vital in our daily operations.

Also improve routing interactions to look for useful skills and enhancements Review collected by and hosted on G2.com.

What do you dislike about PureSocial?

The difficulty of accessing the database data remotely or with a driver such as OBDC

It should not have extra cost, to be able to make these connections. We need more tools for DataBase Managers Review collected by and hosted on G2.com.

Response from Omar Guerra of PureSocial
Editedit

Hi Victor, thanks a lot for your feedback!

We will be taking care of your commnents regarding data access, the benefits you are already getting from Pure Social are part of the value you can get from Pure Social, we will be in touch in order to take advantage ot other features.

Regards!

David M.
DM
Genesys Senior Engineer
Small-Business (50 or fewer emp.)
More Options
"I will recommend it."
What do you like best about PureSocial?

It is easy to use, doesn't need complex configuration to set it up. The interface of the new widget is very attractive.

Also, attaching files and pictures in the new widget is a good thing. Review collected by and hosted on G2.com.

What do you dislike about PureSocial?

In the beginning, many issues occurred in the new widget. But with the help of the Support team, these issues were solved.

So it is better to Test the widget before launching it Review collected by and hosted on G2.com.

Response from Omar Guerra of PureSocial
Editedit

Hi David, we appreciate your comments, our support team has a strong commitment in providing value for our customers!

It's nice to know that you are taking advantage of the routing flixibility that the product allows, we will be in touch in order to take advantage ot other features.

Regards.

Juan Manuel E.
JE
Head of Technology
Mid-Market (51-1000 emp.)
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"Digital Creators"
What do you like best about PureSocial?

It´s an excellent tool to deploy other projects and improve the Customer Experience! It´s nice to be able to connect through any social network and get solutions Review collected by and hosted on G2.com.

What do you dislike about PureSocial?

I don´t know some unique features of the PureSocial tool. I´m an engineer, and I belong to the technology team, and these items are part of the customer and service experience. Review collected by and hosted on G2.com.

Response from Omar Guerra of PureSocial
Editedit

Dear Juan Manuel, we are glad to know that you are impacting the experience of your customers through Pure Social's onmichannel capabilities.

We'll be getting in touch with you in order to provide value to your team by introducing features that can allow you to positively impact in your customers' experience.

AK
IT and IS Manager
Enterprise (> 1000 emp.)
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"Faced some issues at the beginningbut support was always there for us and issues starts to be solved"
What do you like best about PureSocial?

the ability to support social media platforms or at-least the main ones for now. Review collected by and hosted on G2.com.

What do you dislike about PureSocial?

issues that happened at the beginning, plus the ability to support linkedin. Review collected by and hosted on G2.com.

Response from Omar Guerra of PureSocial
Editedit

Dear Abadalah, we are so pleased to get your feedback and will be taking care of your comments.

Our support team has a strong commitment in providing value for our customers!

Con F.
CF
IT Manager
Mid-Market (51-1000 emp.)
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"PureSocial and Genesys Integration that works"
What do you like best about PureSocial?

PureSocial amazing support. Implementation was so easy Review collected by and hosted on G2.com.

What do you dislike about PureSocial?

Instagram integration is only the wall post just need Facebook to open up the API for messages Review collected by and hosted on G2.com.

Response from Omar Guerra of PureSocial
Editedit

We are glad to read yor review and appreciate comments, Pure Social will support Instagram DM soon!

Please keep in touch with our team and take a look to the new version, I am sure you will find value in the new features: https://help.puresocial.cx/search/benefits-andadvantages

Regards,

Pure Social Customer Success

customer.success@puresocial.cx

Verified User in Environmental Services
CE
Small-Business (50 or fewer emp.)
More Options
Business partner of the seller or seller's competitor, not included in G2 scores.
"good and simple experince"
What do you like best about PureSocial?

I like the speed of response from the support and the concern to keep the update Review collected by and hosted on G2.com.

What do you dislike about PureSocial?

some problem responses are not well accepted, it needs to be better evaluated with Facebook ways of asking questions that are unknown and if they are not from Facebook we will have to improve the way we position the answers Review collected by and hosted on G2.com.

Response from Omar Guerra of PureSocial
Editedit

We are glad to read your review and appreciate your comments, take a look into the new version, I am sure you will find value in the new features: https://help.puresocial.cx/search/benefits-andadvantages

Regards,

Pure Social Customer Success

customer.success@puresocial.cx

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