--- title: PureSocial Reviews meta_title: 'PureSocial Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how PureSocial works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 6 scale: '5' date_modified: '2025-10-31' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # PureSocial Reviews **Vendor:** PureSocial **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.3/5.0 **Total Reviews:** 6 ## About PureSocial PureSocial, integrated with Genesys Contact Center, helps businesses offer their customers a truly omnichannel service experience through video calls and the integration of social media and digital channels. ## PureSocial Reviews ### 1. Great experience and improvements with Genesys PureSocial **Rating:** 4.5/5.0 stars **Reviewed by:** Victor M. | Contact Center Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about PureSocial?** I like the ease of use, being able to connect from anywhere, keep track of the entire operation and the real-time statistics of the results. Omnichannel is also a factor that we consider vital in our daily operations. Also improve routing interactions to look for useful skills and enhancements **What do you dislike about PureSocial?** The difficulty of accessing the database data remotely or with a driver such as OBDC It should not have extra cost, to be able to make these connections. We need more tools for DataBase Managers **Recommendations to others considering PureSocial:** Review the current software vs. Genesys PureCloud in the comparison table, to evaluate each point and establish the most appropriate configuration path for the new software. Old processes are not necessarily optimized for the new Genesys PureCloud system. **What problems is PureSocial solving and how is that benefiting you?** Measurement of service levels in emails, social networks and written messages. Automation of messages based on work schedules. Flexibility to define individual and global workloads for all agents. **Official Response from Omar Guerra:** > Hi Victor, thanks a lot for your feedback! We will be taking care of your commnents regarding data access, the benefits you are already getting from Pure Social are part of the value you can get from Pure Social, we will be in touch in order to take advantage ot other features. Regards! ### 2. I will recommend it. **Rating:** 4.0/5.0 stars **Reviewed by:** David M. | Genesys Senior Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about PureSocial?** It is easy to use, doesn't need complex configuration to set it up. The interface of the new widget is very attractive. Also, attaching files and pictures in the new widget is a good thing. **What do you dislike about PureSocial?** In the beginning, many issues occurred in the new widget. But with the help of the Support team, these issues were solved. So it is better to Test the widget before launching it **What problems is PureSocial solving and how is that benefiting you?** PureSocial is very helpful to reply to all customers' inquiries using one channel from ( Facebook, Instagram, ....... ) and separate them into different queues. **Official Response from Omar Guerra:** > Hi David, we appreciate your comments, our support team has a strong commitment in providing value for our customers! It's nice to know that you are taking advantage of the routing flixibility that the product allows, we will be in touch in order to take advantage ot other features. Regards. ### 3. Digital Creators **Rating:** 4.0/5.0 stars **Reviewed by:** Juan Manuel E. | Head of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about PureSocial?** It´s an excellent tool to deploy other projects and improve the Customer Experience! It´s nice to be able to connect through any social network and get solutions **What do you dislike about PureSocial?** I don´t know some unique features of the PureSocial tool. I´m an engineer, and I belong to the technology team, and these items are part of the customer and service experience. **What problems is PureSocial solving and how is that benefiting you?** We are solving de omnichannel and any contact need of customers. We are enabling customer satisfaction and experiences. We have any contact point in one site and window. **Official Response from Omar Guerra:** > Dear Juan Manuel, we are glad to know that you are impacting the experience of your customers through Pure Social's onmichannel capabilities. We'll be getting in touch with you in order to provide value to your team by introducing features that can allow you to positively impact in your customers' experience. ### 4. Faced some issues at the beginningbut support was always there for us and issues starts to be solved **Rating:** 4.0/5.0 stars **Reviewed by:** Abdallah K. | IT and IS Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about PureSocial?** the ability to support social media platforms or at-least the main ones for now. **What do you dislike about PureSocial?** issues that happened at the beginning, plus the ability to support linkedin. **What problems is PureSocial solving and how is that benefiting you?** some issues with duplicate messaging in chat "live chat and Social Media Messenger" **Official Response from Omar Guerra:** > Dear Abadalah, we are so pleased to get your feedback and will be taking care of your comments. Our support team has a strong commitment in providing value for our customers! ### 5. PureSocial and Genesys Integration that works **Rating:** 5.0/5.0 stars **Reviewed by:** Con F. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about PureSocial?** PureSocial amazing support. Implementation was so easy **What do you dislike about PureSocial?** Instagram integration is only the wall post just need Facebook to open up the API for messages **What problems is PureSocial solving and how is that benefiting you?** We are offering our customers all social channels as communication choices **Official Response from Omar Guerra:** > We are glad to read yor review and appreciate comments, Pure Social will support Instagram DM soon! Please keep in touch with our team and take a look to the new version, I am sure you will find value in the new features: https://help.puresocial.cx/search/benefits-andadvantages Regards, Pure Social Customer Success customer.success@puresocial.cx ### 6. good and simple experince **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2021 **What do you like best about PureSocial?** I like the speed of response from the support and the concern to keep the update **What do you dislike about PureSocial?** some problem responses are not well accepted, it needs to be better evaluated with Facebook ways of asking questions that are unknown and if they are not from Facebook we will have to improve the way we position the answers **What problems is PureSocial solving and how is that benefiting you?** my client solves different types of problems and queues, such as: procedural doubts, delivery of documents to initiate processes, process schedules, process status verification, among other matters **Official Response from Omar Guerra:** > We are glad to read your review and appreciate your comments, take a look into the new version, I am sure you will find value in the new features: https://help.puresocial.cx/search/benefits-andadvantages Regards, Pure Social Customer Success customer.success@puresocial.cx ## PureSocial Discussions - [What is PureSocial used for?](https://www.g2.com/discussions/what-is-puresocial-used-for) - [View PureSocial pricing details and edition comparison](https://www.g2.com/products/puresocial/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+05%3A18%3A57+-0500&secure%5Bsession_id%5D=c6953c85-8796-44a5-ae63-4fda2f11d24c&secure%5Btoken%5D=2c326e360a85dda6cd755bc8ea8b39d26780dc8950d8b8ac59fff64fa1ca52c2&format=llm_user) ## PureSocial Features **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Process** - Mentions - Tickets - Macros **Channels** - Email - Social - Live Chat - Phone - Text **Insight** - Surveys - Reporting - Visitor Activity - Help Desk ## Top PureSocial Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,451 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,628 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews)