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Genesys Cloud - Custom Data Actions Reviews & Product Details

Genesys Cloud - Custom Data Actions Reviews (4)

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AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/19/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Flexible Integration Made Easy, But Requires Technical Know-How"

5/5

What do you like best about Genesys Cloud - Custom Data Actions?

It gives a simple and very flexible tool for integration with other systems (like CRM, DB, ...) Review collected by and hosted on G2.com.

What do you dislike about Genesys Cloud - Custom Data Actions?

Requires the "programming" knowledge (defining REST calls, JSON and so on) Review collected by and hosted on G2.com.

AM

Asarudeen M.

Assistant Vice President

Mid-Market (51-1000 emp.)

7/23/2024

"Review of genesys cloud"

4.5/5

What do you like best about Genesys Cloud - Custom Data Actions?

Genesys Cloud's custom data actions feature is a game-changer for contact centers looking to streamline operations and improve customer interactions. Setting up these actions is pretty straightforward if you're familiar with how Genesys Cloud works and comfortable with a bit of JavaScript coding. Review collected by and hosted on G2.com.

What do you dislike about Genesys Cloud - Custom Data Actions?

Implementing custom data actions often requires familiarity with JavaScript or similar scripting languages. For users without programming experience, there can be a learning curve to effectively create and troubleshoot these actions. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/10/2024

"Experience with genesys cloud"

4/5

What do you like best about Genesys Cloud - Custom Data Actions?

Speach and text analytics is best feature i found out in gc cloud. Review collected by and hosted on G2.com.

What do you dislike about Genesys Cloud - Custom Data Actions?

After adding the sentiments we need to wait for 20 minutes to get reflected in transcript. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

6/1/2022

"Custom Data Actions- Genesys cloud"

4/5

What do you like best about Genesys Cloud - Custom Data Actions?

How simple the Rest API requests can be made through the Data Action Review collected by and hosted on G2.com.

What do you dislike about Genesys Cloud - Custom Data Actions?

Everything about the custom Data Actions looks good, it would be better if some UI Customization can be done for the same just like how we can make the requests in PostMan Review collected by and hosted on G2.com.