# Genesys Cloud - Custom Data Actions Reviews
**Vendor:** AppFoundry Community  
**Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 4
## About Genesys Cloud - Custom Data Actions
Collection of Genesys Cloud custom Data Actions expand the functionality of Genesys Cloud's Architect flows.




## Genesys Cloud - Custom Data Actions Reviews
  ### 1. Flexible Integration Made Easy, But Requires Technical Know-How

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 19, 2025

**What do you like best about Genesys Cloud - Custom Data Actions?**

It gives a simple and very flexible tool for integration with other systems (like CRM, DB, ...)

**What do you dislike about Genesys Cloud - Custom Data Actions?**

Requires the "programming" knowledge (defining REST calls, JSON and so on)

**What problems is Genesys Cloud - Custom Data Actions solving and how is that benefiting you?**

Integration with the external systems

  ### 2. Review of genesys cloud

**Rating:** 4.5/5.0 stars

**Reviewed by:** Asarudeen M. | Assistant Vice President, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 23, 2024

**What do you like best about Genesys Cloud - Custom Data Actions?**

Genesys Cloud's custom data actions feature is a game-changer for contact centers looking to streamline operations and improve customer interactions. Setting up these actions is pretty straightforward if you're familiar with how Genesys Cloud works and comfortable with a bit of JavaScript coding.

**What do you dislike about Genesys Cloud - Custom Data Actions?**

Implementing custom data actions often requires familiarity with JavaScript or similar scripting languages. For users without programming experience, there can be a learning curve to effectively create and troubleshoot these actions.

**What problems is Genesys Cloud - Custom Data Actions solving and how is that benefiting you?**

Contact centers often deal with repetitive tasks like updating customer records or sending notifications. Custom data actions automate these processes based on predefined triggers, reducing manual effort and minimizing errors

  ### 3. Experience with genesys cloud

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 10, 2024

**What do you like best about Genesys Cloud - Custom Data Actions?**

Speach and text analytics is best feature i found out in gc cloud.

**What do you dislike about Genesys Cloud - Custom Data Actions?**

After adding the sentiments we need to wait for 20 minutes to get reflected in transcript.

**What problems is Genesys Cloud - Custom Data Actions solving and how is that benefiting you?**

It helps to add costom sentiment feedback which helps to analyse data as per our requirement.

  ### 4. Custom Data Actions- Genesys cloud

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.)

**Reviewed Date:** June 01, 2022

**What do you like best about Genesys Cloud - Custom Data Actions?**

How simple the Rest API requests can be made through the Data Action

**What do you dislike about Genesys Cloud - Custom Data Actions?**

Everything about the custom Data Actions looks good, it would be better if some UI Customization can be done for the same just like how we can make the requests in PostMan

**What problems is Genesys Cloud - Custom Data Actions solving and how is that benefiting you?**

Custom Third-Party Integrations can be easily integrated using the Data Actions in Genesys cloud


## Genesys Cloud - Custom Data Actions Discussions
  - [What is Genesys Cloud - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-genesys-cloud-custom-data-actions-used-for)

- [View Genesys Cloud - Custom Data Actions pricing details and edition comparison](https://www.g2.com/products/genesys-cloud-custom-data-actions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+05%3A32%3A28+-0500&secure%5Bsession_id%5D=036c419e-4746-4f43-8c27-4e7fc8f4ff7e&secure%5Btoken%5D=b059312cbdad870a9e073609ce85706ad9111b53cf3ebacf7def938d65f0818b&format=llm_user)

## Genesys Cloud - Custom Data Actions Features
**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making