--- title: Genesys Cloud - Custom Data Actions Reviews meta_title: 'Genesys Cloud - Custom Data Actions Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Genesys Cloud - Custom Data Actions works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4 scale: '5' date_modified: '2026-09-22' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Genesys Cloud - Custom Data Actions Reviews **Vendor:** AppFoundry Community **Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) **Average Rating:** 4.4/5.0 **Total Reviews:** 4 ## About Genesys Cloud - Custom Data Actions Collection of Genesys Cloud custom Data Actions expand the functionality of Genesys Cloud's Architect flows. ## Genesys Cloud - Custom Data Actions Reviews ### 1. Flexible Integration Made Easy, But Requires Technical Know-How **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 19, 2025 **What do you like best about Genesys Cloud - Custom Data Actions?** It gives a simple and very flexible tool for integration with other systems (like CRM, DB, ...) **What do you dislike about Genesys Cloud - Custom Data Actions?** Requires the "programming" knowledge (defining REST calls, JSON and so on) **What problems is Genesys Cloud - Custom Data Actions solving and how is that benefiting you?** Integration with the external systems ### 2. Review of Genesys Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Asarudeen M. | Assistant Vice President, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 23, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Genesys Cloud - Custom Data Actions?** Genesys Cloud's custom data actions feature is a game-changer for contact centers looking to streamline operations and improve customer interactions. Setting up these actions is pretty straightforward if you're familiar with how Genesys Cloud works and comfortable with a bit of JavaScript coding. **What do you dislike about Genesys Cloud - Custom Data Actions?** Implementing custom data actions often requires familiarity with JavaScript or similar scripting languages. For users without programming experience, there can be a learning curve to effectively create and troubleshoot these actions. **What problems is Genesys Cloud - Custom Data Actions solving and how is that benefiting you?** Contact centers often deal with repetitive tasks like updating customer records or sending notifications. Custom data actions automate these processes based on predefined triggers, reducing manual effort and minimizing errors. ### 3. Experience with Genesys Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 10, 2024 **What do you like best about Genesys Cloud - Custom Data Actions?** Speech and text analytics is the best feature I found out in GC Cloud. **What do you dislike about Genesys Cloud - Custom Data Actions?** After adding the sentiments, we need to wait for 20 minutes to get reflected in the transcript. **What problems is Genesys Cloud - Custom Data Actions solving and how is that benefiting you?** It helps to add custom sentiment feedback which helps to analyze data as per our requirement. ### 4. Custom Data Actions- Genesys cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 01, 2022 **What do you like best about Genesys Cloud - Custom Data Actions?** How simple the Rest API requests can be made through the Data Action **What do you dislike about Genesys Cloud - Custom Data Actions?** Everything about the custom Data Actions looks good, it would be better if some UI Customization can be done for the same just like how we can make the requests in PostMan **What problems is Genesys Cloud - Custom Data Actions solving and how is that benefiting you?** Custom Third-Party Integrations can be easily integrated using the Data Actions in Genesys cloud ## Genesys Cloud - Custom Data Actions Discussions - [What is Genesys Cloud - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-genesys-cloud-custom-data-actions-used-for) - [View Genesys Cloud - Custom Data Actions pricing details and edition comparison](https://www.g2.com/products/genesys-cloud-custom-data-actions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-04+20%3A41%3A31+-0500&secure%5Bsession_id%5D=aaea65cd-6510-475a-8b41-57d38d734247&secure%5Btoken%5D=1974657e8dca1127e43f12ad4fd67f22486ae9eda24bdae1a9e7776d4bb326dd&format=llm_user) ## Genesys Cloud - Custom Data Actions Features **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Genesys Cloud - Custom Data Actions Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,484 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (726 reviews) - [Appian](https://www.g2.com/products/appian/reviews) - 4.5/5.0 (452 reviews)