---
title: Freshdesk Mint CTI Reviews
meta_title: 'Freshdesk Mint CTI Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Freshdesk Mint CTI works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 2
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---

# Freshdesk Mint CTI Reviews
**Vendor:** Loyally B.V.  
**Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About Freshdesk Mint CTI
Combine the best of two worlds: integrate the power of PureCloud with your Freshdesk Mint environment. This omnichannel integration sets a new standard for CTI’s, empowering your team far beyond what you’re used to. Your team will be in full control of all interactions needed to optimize the cx of your customers




## Freshdesk Mint CTI Reviews
  ### 1. Awesome new experience on Freshdesk Mint

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 22, 2022

**What do you like best about Freshdesk Mint CTI?**

- Love the revamped UI. It's super clean and easy to navigate
- The mobile interface is well done
- The overall CX experience on FD Mint is perfect

**What do you dislike about Freshdesk Mint CTI?**

Nothing at this point. But more native integrations with software that are industry leaders wouldn't hurt

**What problems is Freshdesk Mint CTI solving and how is that benefiting you?**

- We have a huge support team, almost 100 people working 24/7, given our product is complicated we get a lot of queries and keeping a track of them and ensuring we're hitting SLA's all while maintaining superior CX experience is important. FD Mint has helped streamline this entire process

  ### 2. Easy to use Telephony CRM Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 06, 2022

**What do you like best about Freshdesk Mint CTI?**

This upgrade in Freshdesk integration with CTI was much needed. To be able to call within the CRM and have all telephone records in place is a boon for anyone in sales team!

**What do you dislike about Freshdesk Mint CTI?**

Nothing as of yet. I haven't come across any such error or glitch yet.

**What problems is Freshdesk Mint CTI solving and how is that benefiting you?**

Calling directly from the Freshdesk app, without having to integrate another tool and increase the techstack.



- [View Freshdesk Mint CTI pricing details and edition comparison](https://www.g2.com/products/freshdesk-mint-cti/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+11%3A10%3A38+-0500&secure%5Bsession_id%5D=1bdf88f9-299d-40de-ba62-4d22950869ad&secure%5Btoken%5D=2276918d77c13ca4ac07a69b097a3566308e6a8b0a37e2175e3301e4bdd21abf&format=llm_user)

## Freshdesk Mint CTI Features
**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making