Genesys AppFoundry Marketplace Resources
Discussions and Reports to expand your knowledge on Genesys AppFoundry Marketplace
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find discussions from users like you and reports from industry data.
Genesys AppFoundry Marketplace Discussions
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Question on: Zendesk for Customer Service
What can you do with Zendesk?What can you do with Zendesk?
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Customer relations & support.
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Integrate all major communication channels to provide one window access to agents. Emails, Whatsapp, FB, Insta, Voice Calls etc.
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Resolve customer issues faster.
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Had a poor experience investing my money; it wasn't simple for me because I was scammed numerous times. Up until I came across Jeff, a recovery specialist, I had almost totally lost all of my money. He helped me, helped me get my funds refunded, and helped me all around. In just 4 days and with very little work, I was able to reclaim my cash. I'll give Jeff my utmost respect because he's sincere and honest on all counts, and he helped me recover what I lost.
Use WhatsApp to reach him right away if you need his assistance: +84 94 767 1524; email: jeffsilbert39@gmail.com.
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Question on: Zendesk for Customer Service
Is there a free version of Zendesk?Is there a free version of Zendesk?
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Zendesk Support Suite offers a free 14 - day trial.
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No, but there is a Free Trial on their website's pricing page.
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Currently we don't have a free access for Zendesk, but we can use the 14 days trial version.
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There is trial.
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Whilst there is not a free Zendesk instance, they do offer a 14 day free trial service. After that has ended, you would need to pick a plan that suites your business needs. Plans start from £35 a month, per user and go up to £175 per month, per user. The higher the plan, the more functionality and benefits you get.
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There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents.
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No they dont but you can take free trial of alternative of zendesk called Desku.io
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Question on: Zendesk for Customer Service
Is zendesk any good?Is zendesk any good?
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For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other non-support teams.
If you want a CRM that can be used by all teams (billing, legal, engineering, sales, etc.) along with your support team, Zendesk is not great for this.
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Short answer: Yes, with a few shortcomings.
Longer answer: We use Zendesk for our help ticketing system in a K-12 school district and I find it effective in that regard, but I do have a few issues.
Cons
1) I find the web interface not very attractive or user friendly and in some cases, unintuitive.
2) The mobile app, especially on an iPhone, is even harder to use and lacking features offered through the web interface. On iPad, I actually access Zendesk through a web browser instead of using the app.
3) Some functions are missing, like the ability edit notations that have been added to a help ticket.
Pros
1) Customer interface is very customizable.
2) Realatively easy to automate many functions.
3) Support is fantastic.
4) The service is frequently updated, adding additional functionality.
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It's the best! Makes Customer Support fun. The most effective way of managing customer interaction with a team.
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absolutely, time saver, easy to use. no need for another employees, saves time and money, and so EASY
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Zendesk is a great all in one platform where all your Support needs can live. From data & insights to the Support functionalities any B2C company needs, it’s all here!
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Yes, Zendesk is quite good at many things. It offers a clean intuitive UI. It allows members of the same team to know, in real time, who is viewing and/or working on specific tickets. It's easy to organize incoming emails and respond to them. The functions for macros and triggers is robust and intuitive. Reporting is the one area where Zendesk needs to improve to be a viable solution for large companies. But in terms of usability, intuitiveness, and modern design, I would take Zendesk over Salesforce any day.
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Yes, Zendesk can be great
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its pretty good
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Had a poor experience investing my money; it wasn't simple for me because I was scammed numerous times. Up until I came across Jeff, a recovery specialist, I had almost totally lost all of my money. He helped me, helped me get my funds refunded, and helped me all around. In just 4 days and with very little work, I was able to reclaim my cash. I'll give Jeff my utmost respect because he's sincere and honest on all counts, and he helped me recover what I lost.
Use WhatsApp to reach him right away if you need his assistance: +84 94 767 1524; email: jeffsilbert39@gmail.com.
Show More
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Genesys AppFoundry Marketplace Reports
Grid® Report for Genesys AppFoundry Marketplace
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Genesys AppFoundry Marketplace
Winter 2026
G2 Report: Momentum Grid® Report
Grid® Report for Genesys AppFoundry Marketplace
Fall 2025
G2 Report: Grid® Report
Momentum Grid® Report for Genesys AppFoundry Marketplace
Fall 2025
G2 Report: Momentum Grid® Report
Grid® Report for Genesys AppFoundry Marketplace
Summer 2025
G2 Report: Grid® Report
Momentum Grid® Report for Genesys AppFoundry Marketplace
Summer 2025
G2 Report: Momentum Grid® Report
