# Top Free Genesys AppFoundry Marketplace

## How Many Genesys AppFoundry Marketplace Products Does G2 Track?

**Total Products under this Category:** 211

### Category Stats (Aug 2026)

- **Average Rating:** 4.39/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Cogito (+6.25%) - Among all products in this category, Cogito recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Genesys AppFoundry Marketplace Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,200+ Authentic Reviews
- 211+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

**Sponsored**

### Procedureflow

Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2450&secure%5Bchosen_at%5D=2026-08-15T06%3A51%3A45Z&secure%5Bdisplayable_resource_id%5D=2450&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2450&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=2450&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fgenesys-appfoundry-marketplace%2Ffree&secure%5Btoken%5D=095df67c276b0f505d9552066b161ec28a82058e4e922842cc1b9e85780cde90&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url)

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.4/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Lightico](https://www.g2.com/products/lightico/reviews)

Lightico is an AI-powered platform for end-to-end customer journey orchestration, built to help regulated enterprises in financial services, energy, and telecoms run compliant digital journeys across every channel. Manual paperwork, fragmented systems, and compliance checks slow down decisions and frustrate customers at the moments that matter most. Lightico closes that gap: customers complete documents, verify identity, sign, and pay from a single link sent by text or email, without downloading an app or paying a per-envelope fee. Teams reduce manual processing and reallocate staff time to higher-value work as a result. Key capabilities: 1. AI-Powered Intelligent Document Processing (IDP): classifies, reads and validates documents automatically, cutting manual review at every step. 2. Journey Orchestration & No-Code Design: business teams design and launch compliant customer journeys without long IT cycles. 3. eSignature & Digital Consent: customers sign contracts and approve terms and conditions instantly, with clickwrap consent captured and audit-ready. 4. ID Verification (IDV): verifies identity in real time to fight fraud without adding friction. 5. Document Collection & eForms: collects and organizes customer data and documents in one flow. 6. Case Management: streamlines documents, tasks, updates, and approvals into one connected case, in any channel. Compliance, operations, and CX teams use Lightico to run high-stakes, regulated interactions across contact centers, retail, and digital channels, layering on top of existing software and core systems. Lightico's customers, including HSBC, VodafoneThree, GM Financial, and EE, have seen results such as same-day loan processing, a 30% compliance lift, a 13-point NPS increase, and a £120 million revenue uplift with transactions completed 7 minutes faster. Lightico delivers a documented 5:1 ROI, typically recovered within 3 to 6 months. Lightico works through an API, native MCP (Model Context Protocol) connectivity for AI agents, or standalone, and integrates with systems like Salesforce. It runs on SOC 2, ISO 27001, PCI-DSS, HIPAA, eIDAS, and ESIGN Act controls. Visit lightico.com to request a demo and see how Lightico cuts compliance risk and speeds up customer journeys.

**Average Rating:** 4.8/5.0

**Total Reviews:** 322

#### How Do G2 Users Rate Lightico?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.1/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Lightico?

- **Seller:** [Lightico](https://www.g2.com/sellers/lightico)
- **Year Founded:** 2014
- **HQ Location:** New York, NY
- **Twitter:** @lightico  
2,735 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=32efb18d5f7eddf160f8ee2c36a0981a1ac56aed909679b1d238b50ccdbb8379&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13200839%2F&secure%5Burl_type%5D=linkedin_company_website)  
129 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** sales advisor, sales
- **Top Industries:** Telecommunications, Financial Services
- **Company Size:** 61% Large, 26% Medium

#### What Are Recent G2 Reviews of Lightico?

**["Lightico is an amazing work tool which makes the job easier and ensures no information is missed out"](https://www.g2.com/survey_responses/lightico-review-5248773)**

**Rating:** 5.0/5.0 stars

_— Mark H._

[Read full review](https://www.g2.com/survey_responses/lightico-review-5248773)

**["So accessible and convenient"](https://www.g2.com/survey_responses/lightico-review-5131649)**

**Rating:** 5.0/5.0 stars

_— Tara N._

[Read full review](https://www.g2.com/survey_responses/lightico-review-5131649)

#### What Are G2 Users Discussing About Lightico?

- [What is Lightico used for?](https://www.g2.com/discussions/what-is-lightico-used-for)

### [Appian](https://www.g2.com/products/appian/reviews)

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit [www.appian.com](http://www,appian.com?utm_source=g2). [Nasdaq: APPN] ANALYST REPORTS Appian is proud to be named a Leader by Gartner for Business Orchestration and Automation Technologies (BOAT). Access report via: https://ap.pn/3d8RYQJ

**Average Rating:** 4.5/5.0

**Total Reviews:** 437

#### How Do G2 Users Rate Appian?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.4/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.5/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Appian?

- **Seller:** [Appian](https://www.g2.com/sellers/appian)
- **Company Website:** www.appian.com
- **Year Founded:** 1999
- **HQ Location:** McLean, Virginia
- **Twitter:** @Appian  
16,293 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=29b6103da71762f35de9400a7262d6436e056ef562947cc5b3104573a3938392&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8088%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,501 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Consultant
- **Top Industries:** Financial Services, Banking
- **Company Size:** 57% Large, 28% Medium

#### What Do G2 Reviewers Say About Appian?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Appian, enabling quick transformation of complex business processes into applications.
- Users value the **efficient automation** in Appian, enabling rapid transformation of complex business processes into functional applications.
- Users appreciate the **low-code approach** of Appian, enabling quick development of complex business applications efficiently.
- Users praise the **effective orchestration of processes** in Appian, enhancing business logic over boilerplate code.
- Users appreciate the **forward-thinking AI capabilities** of Appian, enhancing innovation and streamlining the development process.

##### Cons

- Users note the **limited features** of Appian, expressing a desire for more essential enhancements without extra costs.
- Users find Appian's **licensing costs to be expensive** , limiting their ability to adopt the platform effectively.
- Users find Appian to have **limited flexibility** for custom UI and complex logic, impacting development ease.
- Users find **complexity in customization** with Appian, as it can be difficult to meet specific business needs.
- Users find **limited customization** in Appian, especially for complex UIs and debugging, impacting their development experience.

#### What Are Recent G2 Reviews of Appian?

**["Implementation and Costs: Major Challenges for Appian"](https://www.g2.com/survey_responses/appian-review-12935187)**

**Rating:** 4.0/5.0 stars

_— Manuel Yeison S._

[Read full review](https://www.g2.com/survey_responses/appian-review-12935187)

**["Expressive SAIL That Scales from Simple Forms to Enterprise Apps"](https://www.g2.com/survey_responses/appian-review-13207631)**

**Rating:** 5.0/5.0 stars

_— Gaurav S._

[Read full review](https://www.g2.com/survey_responses/appian-review-13207631)

#### What Are G2 Users Discussing About Appian?

- [What is Appian used for?](https://www.g2.com/discussions/what-is-appian-used-for) - 1 comment
- [What is Appian Workforce Safety used for?](https://www.g2.com/discussions/what-is-appian-workforce-safety-used-for)
- [What is Appian Platform in GovCloud used for?](https://www.g2.com/discussions/what-is-appian-platform-in-govcloud-used-for)
- [Is Appian SaaS or PaaS?](https://www.g2.com/discussions/is-appian-saas-or-paas)
- [What programming language does Appian use?](https://www.g2.com/discussions/what-programming-language-does-appian-use) - 1 comment

### [Brightmetrics](https://www.g2.com/products/brightmetrics/reviews)

Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses to make informed decisions quickly, improving customer experiences, and driving ROI. The Brightmetrics Difference: Key Features User-Friendly Interface: Ensures easy adoption across all skill levels Rapid Deployment: Minimizes downtime for quick value realization Real-Time & Historical Analytics: Customizable dashboards and in-depth reports for comprehensive performance tracking Advanced Analytics Tools: Analyze call patterns, agent performance, and customer interactions Omnichannel Integration: Seamlessly connects with leading contact center platforms Brightmetrics empowers contact centers to make data-driven decisions, enhancing agent performance and customer satisfaction while streamlining operations. Our quick implementation and user-friendly design ensure rapid benefits realization, leading to significant cost savings and revenue growth. By optimizing resources and improving efficiency, Brightmetrics delivers a swift return on investment, enabling contact centers to handle higher volumes and operate at peak performance.

**Average Rating:** 4.9/5.0

**Total Reviews:** 133

#### How Do G2 Users Rate Brightmetrics?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Brightmetrics?

- **Seller:** [Brightmetrics](https://www.g2.com/sellers/brightmetrics)
- **Year Founded:** 2010
- **HQ Location:** Petaluma, California
- **Twitter:** @brightmetrics  
352 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7e359133f9dc8a23c365381fd1f485996face29be900fffd0292adc79a102f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrightmetrics%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Banking
- **Company Size:** 55% Medium, 24% Small

#### What Do G2 Reviewers Say About Brightmetrics?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customization options** in Brightmetrics, making report tailoring intuitive and convenient for quick decision-making.
- Users appreciate the **ease of use** of Brightmetrics, enjoying intuitive dashboards and convenient report customization.
- Users appreciate the **intuitive dashboards** of Brightmetrics, allowing for easy access to clear insights and customizable reports.
- Users value the **intuitive dashboards** of Brightmetrics, enabling quick insights and easy report customization.
- Users enjoy the **intuitive dashboards and customizable reports** of Brightmetrics, enhancing decision-making without IT hassle.

##### Cons

- Users find the **difficult learning** curve challenging, especially with advanced features and initial setup of Brightmetrics.
- Users find the **difficult setup** of Brightmetrics overwhelming, especially when learning advanced features and analytics tools.
- Users find the **learning curve for advanced features** challenging, especially during initial setup with Brightmetrics.

#### What Are Recent G2 Reviews of Brightmetrics?

**["User-Friendly Call Center Reporting with Automated Delivery and Five-Star Support"](https://www.g2.com/survey_responses/brightmetrics-review-12994825)**

**Rating:** 5.0/5.0 stars

_— Sara M._

[Read full review](https://www.g2.com/survey_responses/brightmetrics-review-12994825)

**["Quick, Reliable Support and Helpful Reports"](https://www.g2.com/survey_responses/brightmetrics-review-13035200)**

**Rating:** 5.0/5.0 stars

_— Verified User in Facilities Services_

[Read full review](https://www.g2.com/survey_responses/brightmetrics-review-13035200)

#### What Are G2 Users Discussing About Brightmetrics?

- [What do you like most about Brightmetrics for call analytics, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-brightmetrics-for-call-analytics-and-what-could-be-improved) - 1 comment
- [What is Brightmetrics used for?](https://www.g2.com/discussions/what-is-brightmetrics-used-for) - 2 comments

### [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews)

livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies.

**Average Rating:** 4.8/5.0

**Total Reviews:** 167

#### How Do G2 Users Rate livepro Knowledge Management?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.2/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind livepro Knowledge Management?

- **Seller:** [livepro](https://www.g2.com/sellers/livepro)
- **Company Website:** livepro.com
- **Year Founded:** 2001
- **HQ Location:** North Sydney, NSW
- **Twitter:** @liveprosoftware  
100 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f6857a67f80dc4cb7aba93b86726599c89e0f58fb05d8934b820f84b6769f06&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2324422%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Knowledge Specialist
- **Top Industries:** Government Administration, Insurance
- **Company Size:** 46% Medium, 21% Large

#### What Do G2 Reviewers Say About livepro Knowledge Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **intuitive and user-friendly design** of livepro Knowledge Management, enhancing productivity and customer experience.
- Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their experience and efficiency in finding information.
- Users appreciate the **user-friendly interface** of livepro Knowledge Management, facilitating ease of use and effective communication.
- Users love the **intuitive search function** in Livepro, enabling quick access to accurate information for enhanced customer support.
- Users appreciate the **user-friendly interface and seamless integration** of livepro Knowledge Management, enhancing efficiency and collaboration.

##### Cons

- Users find the **inefficient search** function frustrating, struggling to locate specific information quickly amid excessive results.
- Users struggle with the **inefficient search function** , often resulting in overwhelming results and difficulty finding specific information.
- Users note that **improvement is needed** in AI accuracy and article editing processes for a smoother experience.
- Users find the **poor search functionality** frustrating, making it difficult to locate specific information efficiently.
- Users find the **search functionality lacking** , often overwhelmed by irrelevant results and slow loading times.

#### What Are Recent G2 Reviews of livepro Knowledge Management?

**["Knowledge Management Systems Specialist"](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)**

**Rating:** 4.5/5.0 stars

_— Joy E._

[Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)

**["From 5-Inch Binders to Real-Time Answers: Ditching Desk Clutter with LivePro"](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)**

**Rating:** 4.5/5.0 stars

_— Carly M._

[Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)

#### What Are G2 Users Discussing About livepro Knowledge Management?

- [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for)
- [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools)
- [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software)
- [What is Livepro?](https://www.g2.com/discussions/what-is-livepro)
- [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management)

### [Creovai](https://www.g2.com/products/creovai/reviews)

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them.

**Average Rating:** 4.3/5.0

**Total Reviews:** 198

#### How Do G2 Users Rate Creovai?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.4/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Creovai?

- **Seller:** [Capacity](https://www.g2.com/sellers/capacity)
- **Year Founded:** 2017
- **HQ Location:** University City, Missouri
- **Twitter:** @GoCapacity  
522 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website)  
705 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor
- **Top Industries:** Consumer Services, Banking
- **Company Size:** 58% Medium, 26% Large

#### What Do G2 Reviewers Say About Creovai?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Creovai for its **ease of use** , facilitating smooth workflows and efficient deal closures in sales.
- Users appreciate the **easy call filtering and insightful dashboards** , enhancing training and team performance tracking with Creovai.
- Users value the **detailed reporting features** of Creovai, which enhance quality monitoring and data-informed decisions.
- Users appreciate the **accuracy in call analysis** of Creovai, significantly improving workflow efficiency and time management.
- Users appreciate the **high transcription accuracy** of Creovai, allowing easy review and retrieval of call snippets.

##### Cons

- Users find the **call issues** with cluttered results and occasional delays frustrating, impacting their overall experience.
- Users find the **learning curve steep** with Creovai, making it challenging for new users to navigate effectively.
- Users experience **inaccurate data analysis** with Creovai, leading to misunderstandings and misinterpretations due to word recognition issues.
- Users find the **missing features** in Creovai limit its effectiveness for call coaching and category management.
- Users find the **search functionality lacking** , making it difficult to locate recordings efficiently and intuitively.

#### What Are Recent G2 Reviews of Creovai?

**["Tethr has made call reviews so much easier."](https://www.g2.com/survey_responses/creovai-review-8984261)**

**Rating:** 4.0/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/creovai-review-8984261)

**["Tethr is a wonderful business intelligence tool."](https://www.g2.com/survey_responses/creovai-review-8985805)**

**Rating:** 5.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/creovai-review-8985805)

#### What Are G2 Users Discussing About Creovai?

- [What is Awaken Conversations used for?](https://www.g2.com/discussions/what-is-awaken-conversations-used-for)
- [What is Tethr used for?](https://www.g2.com/discussions/what-is-tethr-used-for)

### [CX Index](https://www.g2.com/products/cx-index/reviews)

CX Index is a SaaS Voice of the Customer (VoC) application headquartered in Dublin, Ireland. It helps organizations across diverse sectors capture and analyze customer feedback to measure, manage, and improve the customer experience. Designed to integrate seamlessly with leading CCaaS platforms, it combines feedback insights with data from a range of third-party sources, delivering the actionable intelligence businesses need to make more profitable, customer-centric decisions..

**Average Rating:** 4.7/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate CX Index?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.6/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CX Index?

- **Seller:** [CX Index™](https://www.g2.com/sellers/cx-index)
- **Year Founded:** 2012
- **HQ Location:** Dublin, Ireland
- **Twitter:** @cxindex  
810 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2184170489be4464f0789508e12442aaaee8a71f0591659d3a3c7641905c7c73&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9369008&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 25% Large

#### What Do G2 Reviewers Say About CX Index?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent customer support** of CX Index, highlighting the smooth implementation and ongoing assistance.
- Users appreciate the **ease of use** of CX Index, noting its smooth implementation and excellent support.
- Users value the **smooth implementation process** of CX Index, which positively impacts their business operations.
- Users value the **time-saving implementation** of CX Index, which significantly enhances business efficiency and productivity.
- Users value the **excellent support and communication** from CX Index, enhancing their overall experience and business impact.

#### What Are Recent G2 Reviews of CX Index?

**["CX Index does not disappoint"](https://www.g2.com/survey_responses/cx-index-review-11512497)**

**Rating:** 5.0/5.0 stars

_— Derek G._

[Read full review](https://www.g2.com/survey_responses/cx-index-review-11512497)

**["Excellent product and service"](https://www.g2.com/survey_responses/cx-index-review-11510558)**

**Rating:** 5.0/5.0 stars

_— Verified User in Construction_

[Read full review](https://www.g2.com/survey_responses/cx-index-review-11510558)

#### What Are G2 Users Discussing About CX Index?

- [What is the purpose of CX?](https://www.g2.com/discussions/cx-index-what-is-the-purpose-of-cx)
- [What is the purpose of CX?](https://www.g2.com/discussions/what-is-the-purpose-of-cx)
- [What are CX capabilities?](https://www.g2.com/discussions/cx-index-what-are-cx-capabilities)
- [What are CX capabilities?](https://www.g2.com/discussions/what-are-cx-capabilities)
- [What is CX in software?](https://www.g2.com/discussions/cx-index-what-is-cx-in-software)

### [Eccentex AppBase](https://www.g2.com/products/eccentex-appbase/reviews)

Eccentex provides a low-code platform for digital business. Eccentex’ s flexible, cloud-architected software – built on its unified AppBase Platform – empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs. Over its history, Eccentex has delivered award-winning capabilities in case management and business process automation (BPM) powered by robotics and advanced document management, to help the world’s leading brands and governments achieve breakthrough results.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Eccentex AppBase?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Eccentex AppBase?

- **Seller:** [Eccentex](https://www.g2.com/sellers/eccentex)
- **Year Founded:** 2006
- **HQ Location:** Culver City, US
- **Twitter:** @Eccentex  
4,690 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1cbe73c907f59fe3940495b2461a80fcf477f4ae84e0b554a62b0d2cdeee51da&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feccentex-corporation&secure%5Burl_type%5D=linkedin_company_website)  
50 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Eccentex AppBase?

**["Good-CRM tool"](https://www.g2.com/survey_responses/eccentex-appbase-review-5188620)**

**Rating:** 4.5/5.0 stars

_— Verified User in Leisure, Travel & Tourism_

[Read full review](https://www.g2.com/survey_responses/eccentex-appbase-review-5188620)

**["Awesome low-code and highly configurable system"](https://www.g2.com/survey_responses/eccentex-appbase-review-5167544)**

**Rating:** 4.5/5.0 stars

_— Verified User in Alternative Dispute Resolution_

[Read full review](https://www.g2.com/survey_responses/eccentex-appbase-review-5167544)

#### What Are G2 Users Discussing About Eccentex AppBase?

- [What is Eccentex AppBase used for?](https://www.g2.com/discussions/what-is-eccentex-appbase-used-for)

### [Eyerys](https://www.g2.com/products/smoke-ci-eyerys/reviews)

SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.

**Average Rating:** 4.8/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Eyerys?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Eyerys?

- **Seller:** [Smoke CI](https://www.g2.com/sellers/smoke-ci)
- **Year Founded:** 2008
- **HQ Location:** Johannesburg, Gauteng
- **Twitter:** @SmokeCIS  
174 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5ee6428690ae48e687577e0057b9ada892c9522a7b219b2e9f8c675e225fbfe5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmoke-customer-intelligence&secure%5Burl_type%5D=linkedin_company_website)  
45 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance
- **Company Size:** 52% Large, 26% Medium

#### What Are Recent G2 Reviews of Eyerys?

**["Great platform and easy to navigate"](https://www.g2.com/survey_responses/eyerys-review-7270907)**

**Rating:** 4.5/5.0 stars

_— Tania R._

[Read full review](https://www.g2.com/survey_responses/eyerys-review-7270907)

**["Eyerys is easy to use, reliable and affordable with great support."](https://www.g2.com/survey_responses/eyerys-review-7273034)**

**Rating:** 5.0/5.0 stars

_— Yolande S._

[Read full review](https://www.g2.com/survey_responses/eyerys-review-7273034)

### [Automaton](https://www.g2.com/products/automaton/reviews)

Automaton is a test automation tool. Automaton uses a visual flow chart-based design interface. It enables end to end continuous test automation of all components in application development - Web, APIs, Logs and Database Processes/Operations. With no-code interface, users without any coding knowledge can run the application. It comes with rich set of APIs that helps Automaton to integrate with popular CI tools like Jenkins. Available as a SaaS offering, for On-Premise deployments and in a hybrid model. Key Features according to the vendor: 1. Data-Driven Testing Upload bulk credentials through single CSV file. 2. Regression Testing Take a big leap from execution planning to creation of regression plans. 3. Reusability Access reusable test steps while executing the new test case. 4. Collaboration Test cases and steps can be duplicated and shared with other users within the group. 5. No-Code Testing Codeless testing automation is powered by flow chart-based UI. 6. UX & Usability Configurable GUI and CLI enable users to handle most complex test cases easily. 7. Easy to Use Intuitive UI and support documentation help the users to understand the tool quickly.

#### Who Is the Company Behind Automaton?

- **Seller:** [Torry Harris Business Solutions](https://www.g2.com/sellers/torry-harris-business-solutions-c3668e74-c103-4807-af4b-6e3d792d8cd4)
- **Year Founded:** 1998
- **HQ Location:** Perth Amboy, US
- **Twitter:** @torryharris  
1,766 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88a871467876c0b607242cf7722a1aa44872379a139582df7afbad12e0b00f22&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftorry-harris-integration-solutions&secure%5Burl_type%5D=linkedin_company_website)  
2,177 employees on LinkedIn®

### [Cobrowse.io](https://www.g2.com/products/cobrowse-io/reviews)

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

**Average Rating:** 4.4/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Cobrowse.io?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Cobrowse.io?

- **Seller:** [Cobrowse.io LLC](https://www.g2.com/sellers/cobrowse-io-llc)
- **Year Founded:** 2018
- **HQ Location:** Wellesley, MA, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6975bc128bdd6acf1389aba919fdc26063a05e7bd7a178dc2404fa20cb720454&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18473659&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 69% Small, 19% Large

#### What Do G2 Reviewers Say About Cobrowse.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **enhanced customer engagement** of Cobrowse.io, facilitating interactive interactions and seamless problem-solving.
- Users find Cobrowse.io an **easy tool to implement** , enhancing customer interactions and driving better experiences.
- Users find the **easy implementation** of Cobrowse.io vital for enhancing team interactions and improving customer experience.
- Users find the **easy setup** of Cobrowse.io enhances team interactions and improves customer experience seamlessly.
- Users find **implementation easy** , facilitating interaction and enhancing customer experience efficiently across teams.

##### Cons

- Users believe that **enhancing the data suite** is crucial for improving the overall functionality of Cobrowse.io.

#### What Are Recent G2 Reviews of Cobrowse.io?

**["Simply a great tool"](https://www.g2.com/survey_responses/cobrowse-io-review-11608843)**

**Rating:** 4.0/5.0 stars

_— Tom C._

[Read full review](https://www.g2.com/survey_responses/cobrowse-io-review-11608843)

**["Efficient and User-Friendly Cobrowsing Tool"](https://www.g2.com/survey_responses/cobrowse-io-review-9983823)**

**Rating:** 4.0/5.0 stars

_— Vandana Raj S._

[Read full review](https://www.g2.com/survey_responses/cobrowse-io-review-9983823)

#### What Are G2 Users Discussing About Cobrowse.io?

- [What is Cobrowse.io used for?](https://www.g2.com/discussions/cobrowse-io-what-is-cobrowse-io-used-for)
- [What is Cobrowse.io used for?](https://www.g2.com/discussions/what-is-cobrowse-io-used-for)

### [ETS](https://www.g2.com/products/ets/reviews)

ETS supports the development and continuous delivery of improvements and new features throughout your contact centre operations. Once operational, ETS provides continual, real-time performance feedback, delivering early identification of customer-impacting errors.

#### Who Is the Company Behind ETS?

- **Seller:** [Occam Networks](https://www.g2.com/sellers/occam-networks)
- **HQ Location:** Greater London, England, United Kingdom
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c62f3de8315bf75bcdfeb874f49ec3bd9a8185b9a1054023952b3f54caa6a34d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foccam-networks-ltd&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

### [Glance](https://www.g2.com/products/glance-glance/reviews)

Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX.

**Average Rating:** 4.5/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Glance?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Glance?

- **Seller:** [Glance](https://www.g2.com/sellers/glance)
- **Year Founded:** 2000
- **HQ Location:** Wakefield, MA
- **Twitter:** @glancenetworks  
2,149 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bfb6a6a0d94037a67871984591933d8f640ef7d4b4a19dedfe63cef59e11082&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F82035%2F&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®
- **Phone:** 1-888-945-2623

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 65% Medium, 30% Large

#### What Do G2 Reviewers Say About Glance?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of Glance particularly helpful for authorizing and reviewing claims payouts efficiently.

#### What Are Recent G2 Reviews of Glance?

**["Makes paying out insurance claims easy"](https://www.g2.com/survey_responses/glance-review-10523297)**

**Rating:** 5.0/5.0 stars

_— Brittany R._

[Read full review](https://www.g2.com/survey_responses/glance-review-10523297)

**["Incredible Experience ( Support)"](https://www.g2.com/survey_responses/glance-review-7100055)**

**Rating:** 5.0/5.0 stars

_— Verified User in Construction_

[Read full review](https://www.g2.com/survey_responses/glance-review-7100055)

#### What Are G2 Users Discussing About Glance?

- [What is glance product?](https://www.g2.com/discussions/what-is-glance-product)
- [What is glance CDN?](https://www.g2.com/discussions/what-is-glance-cdn)
- [What is glance motion technology?](https://www.g2.com/discussions/what-is-glance-motion-technology)
- [What does Glance software do?](https://www.g2.com/discussions/what-does-glance-software-do)

### [Ipiphany](https://www.g2.com/products/ipiphany/reviews)

Ipiphany by Touchpoint Group is a New Zealand–based AI feedback analytics platform that helps organisations understand why customers feel the way they do. Touchpoint Group has over 20 years of experience in enterprise CX and analytics, serving banks, insurers, telcos, and utilities across New Zealand, Australia, the UK, and North America. Ipiphany automatically analyses millions of customer comments from surveys, app reviews, complaints, and other feedback sources. It uses natural-language processing (NLP) and machine-learning models to identify themes, detect sentiment, and rank the root causes behind satisfaction, churn, and app ratings. Teams use Ipiphany to replace manual tagging with instant, explainable insights. The platform highlights key drivers of CX issues, connects every result to verbatim evidence, and allows users to ask questions in plain English - saving weeks of analysis time and helping teams focus on action, not data wrangling.

#### Who Is the Company Behind Ipiphany?

- **Seller:** [Ipiphany](https://www.g2.com/sellers/ipiphany)
- **Year Founded:** 2000
- **HQ Location:** Parnell, NZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ad461ac900a2ba5e5381c1a56c11e35480968f0e5d9270bfd1a8707bac97a64b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftouchpointgroup&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

### [Mobile Office for Genesys](https://www.g2.com/products/mobile-office-for-genesys/reviews)

Mobile Office for Genesys Cloud is the Mobile App that allows you to handle all types of Genesys interactions directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of Genesys Cloud for your mobile workforce. Available for iOS and Android via AppFoundry.

**Average Rating:** 5.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Mobile Office for Genesys?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.7/10)
- **Ease of Setup:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Mobile Office for Genesys?

- **Seller:** [ideal systems](https://www.g2.com/sellers/ideal-systems)
- **Year Founded:** 1997
- **HQ Location:** Vilvoorde, BE
- **Twitter:** @idealsystems  
75 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3141288b16241b25c3286879c50c79ef05c0166c5c1558e5b9daf4cc80e67709&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fideal-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Large, 33% Small

#### What Do G2 Reviewers Say About Mobile Office for Genesys?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Mobile Office for Genesys to be **easy to use** , providing a seamless mobile experience with full functionality.
- Users commend the **platform quality** of Mobile Office, enabling full queue features and a stable, user-friendly experience.
- Users value the **complete Genesys Cloud experience** on mobile, enhancing call handling with stability and ease of use.
- Users commend the **reliability** of Mobile Office for Genesys, highlighting its stability and ease of use on mobile devices.
- Users find Genesys Mobile Office to be a **simple extension** that enhances functionality away from their desks.

#### What Are Recent G2 Reviews of Mobile Office for Genesys?

**["Genesys Cloud in your pocket: real-time visibility and control from anywhere"](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12305171)**

**Rating:** 5.0/5.0 stars

_— Fortunato F._

[Read full review](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12305171)

**["Stable, Easy-to-Use Mobile Queue Handling with Powerful Call Features"](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12292880)**

**Rating:** 5.0/5.0 stars

_— Alexandra M._

[Read full review](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12292880)

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[Fleet Management Software](https://www.g2.com/categories/fleet-management)

[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

[Travel Management Solutions](https://www.g2.com/categories/travel-management)

[Field Service Management Software](https://www.g2.com/categories/field-service-management)

[Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm)

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