Best Customer Service Automation Software for Medium-Sized Businesses - Page 2

How Many Customer Service Automation Software Products Does G2 Track?

Total Products under this Category: 359

Category Stats (Nov 2026)

  • Average Rating: 4.61/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AskSpot (+0.4%) - Among all products in this category, AskSpot recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Customer Service Automation Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 51,500+ Authentic Reviews
  • 359+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Service Automation Software

G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Fin, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, Talkdesk, ServiceNow Customer Service Management, and Google Contact Center AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=google-google-contact-center-ai&segment=mid-market)

Textline

Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows.

Average Rating: 4.7/5.0

Total Reviews: 387

How Do G2 Users Rate Textline?

  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Textline?

  • Seller: Textline
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Los Angeles, CA
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Textline?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Textline, enjoying its straightforward interface and seamless communication features.
  • Users appreciate the friendly and responsive customer support from Textline, ensuring quick solutions and assistance.
  • Users appreciate the helpful customer support of Textline, noting quick responses and efficient issue resolution.
  • Users appreciate the excellent communication capabilities of Textline, enabling efficient support and improved service delivery.
  • Users appreciate the efficient communication capabilities of Textline, which significantly improve customer support and service delivery.
Cons
  • Users desire missing features like message status indicators, message editing, and enhanced billing configurations in Textline.
  • Users are frustrated by messaging issues like needing to refresh for new messages and navigation challenges in the app.
  • Users express frustration with notification issues, seeking better filtering and customization options for message alerts.
  • Users find Textline has limited features, particularly lacking in bulk messaging shortcuts and integrations.
  • Users experience unexplained SMS errors that hinder message delivery and lack clear notifications when issues arise.

What Are Recent G2 Reviews of Textline?

What Are G2 Users Discussing About Textline?

Laivly

Laivly is the company behind Sidd, a contact center AI platform that helps customer service organizations automate, assist, and analyze voice, chat, and email interactions through large language models configured using a company's own policies, procedures, and knowledge base. The platform, Sidd, is built for enterprise contact centers, business process outsourcers (BPOs), and customer experience teams that want AI-driven self-service, live agent support, and workflow automation to work together, rather than as separate tools. Sidd deploys within a company's existing contact center software and systems rather than requiring a platform migration, and each deployment is configured to align with a specific brand's contact drivers, compliance requirements, and operational goals. The platform is made up of four connected products that function together as the Sidd CX Ecosystem: --> Sidd Intercept is an AI voice agent that answers calls, determines a customer’s intent from the conversation and priority from connected account signals, and resolves questions directly using the company’s knowledge base. For work it can't resolve on its own, it calls on Sidd Solo to complete the transaction, or transfers it to a live agent running Sidd Duo—with the customer inquiry, relevant details, actions already taken, and reason for handoff already in view. --> Sidd Solo is a computer-use AI agent that completes defined, repeatable workflows end to end—such as order lookups, cancellations, refunds, and account updates—by using a company’s existing APIs where they exist, or by operating the same software interfaces a human agent would use where they don’t. --> Sidd Duo is an AI agent assist tool that supports live agents across voice, chat, and email with real-time call transcription, in-the-moment guidance and coaching, knowledge-base lookup, automated case-note generation, and response drafting. --> Sidd Studio is a no-code configuration and administration layer where operations teams manage agent guidance, user permissions, and connected knowledge sources, and includes built-in analytics covering contact trends, agent performance, and interaction quality. Because all four products draw on the same underlying knowledge base and configuration layer, a policy change made in Sidd Studio applies consistently across self-service, live-agent support, and automated workflows at the same time, rather than requiring separate updates in separate systems. Contact center leaders use Laivly's platform to reduce manual after-call work, increase the share of contacts resolved without a live agent, apply consistent compliance and quality standards across every interaction, and give agents real-time support without adding new software for them to learn. Laivly deployments include implementation and customer success teams that work with each client to scope use cases, configure the platform to align with existing systems and policies, train agents and administrators, and review performance after launch to refine configurations and identify additional use cases. Laivly is a privately held company headquartered in Winnipeg, Canada.

Average Rating: 4.7/5.0

Total Reviews: 39

How Do G2 Users Rate Laivly?

  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 5.0/10 (Category avg: 10/10)

Who Is the Company Behind Laivly?

  • Seller: Laivly
  • Company Website:
  • Year Founded: 2021
  • HQ Location: Winnipeg, CA
  • LinkedIn® Page: www.linkedin.com
    144 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Retail
  • Company Size: 36% Medium, 36% Small

What Do G2 Reviewers Say About Laivly?

AI-generated summary from verified user reviews

Pros
  • Users find Laivly to be extremely helpful for transcription and documentation, enhancing focus and efficiency during calls.
  • Users appreciate the responsive customer support from Laivly, which ensures timely issue resolution and enhances their experience.
  • Users find Laivly to be incredibly user-friendly, enhancing overall work efficiency and ensuring smooth operation.
  • Users appreciate the efficiency of Laivly, enjoying streamlined workflows and improved productivity through seamless integration and user-friendly tools.
  • Users find Laivly's simple and fast setup process allows for quick start and seamless integration into workflows.
Cons
  • Users report inaccuracy in transcriptions with Laivly, leading to unreliable documentation and frustration during note-taking.
  • Users face a steep learning curve for advanced features in Laivly, but support helps ease the transition.
  • Users face poor understanding from Laivly, leading to incorrect transcriptions and misinterpretations during calls.
  • Users report software bugs in Laivly, leading to frustrating delays in resolution and affecting overall functionality.
  • Users feel that the real-time guidance feature requires enhancements for a better experience.

What Are Recent G2 Reviews of Laivly?

Tidio

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

Average Rating: 4.6/5.0

Total Reviews: 2,035

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Tidio combines live chat and chatbot tools to help you connect with your customers and generate more sales with outstanding instant support.

Price: ~~$25-54/month~~ → $21-46/month

View this exclusive G2 deal

How Do G2 Users Rate Tidio?

  • Language: 8.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.4/10 (Category avg: 8.7/10)
  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Tidio?

  • Seller: Tidio
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    182 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 89% Small, 9% Medium

What Do G2 Reviewers Say About Tidio?

AI-generated summary from verified user reviews

Pros
  • Users find Tidio's ease of use exceptional, enhancing communication with customers effectively and effortlessly.
  • Users appreciate Tidio for its immediate customer support, enhancing engagement and satisfaction in service delivery.
  • Users value the efficient AI chatbots of Tidio, ensuring quick customer responses and smooth communication.
  • Users find Tidio's easy setup incredibly helpful, enabling a smooth start and efficient configuration.
  • Users appreciate Tidio's real-time answers and easy setup, enhancing customer engagement and overall experience dramatically.
Cons
  • Users find Tidio expensive, especially for freelancers seeking customizable pricing and features to fit their needs.
  • Users find the missing features in Tidio, such as geolocation, limiting its affordability and usability across plans.
  • Users find the limited customization options frustrating, wishing for more control over chat features and workflows.
  • Users find Tidio's pricing model expensive, suggesting a need for more affordable options for small businesses.
  • Users desire more features from Tidio, such as additional styles, mobile capabilities, and editing options for chat responses.

What Are Recent G2 Reviews of Tidio?

What Are G2 Users Discussing About Tidio?

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Vendasta AI Platform

From small agency to enterprise, Vendasta is the AI customer acquisition and engagement platform for selling digital solutions to local businesses. Consolidate your tech stack, acquire new clients, and bill and fulfill projects—all within a single platform. That single platform covers the whole arc of the work. Find and close new clients, give each one a client portal carrying your brand, resell the products and services you sell from a built-in marketplace, and bill for all of it. Fewer tools to pay for, fewer logins for your clients, and one place to see what's working — instead of a CRM here, a marketing automation tool there, and a spreadsheet holding it together. Underneath sits the data local businesses actually run on: reputation management and review activity, local listings, social media and email marketing, website and campaign performance, and every customer conversation in a shared inbox. Because that data lives in one system rather than scattered across vendors, anything acting on it is working from real context. That's what makes the AI employees work. Vendasta turns complex data and instructions into easy-to-manage AI employees — AI agents configured for specific roles — that work across the Vendasta platform, so businesses can grow while staying focused on what they do best. These AI employees come pre-configured with the skills and personality to fit any business. You can easily customize them using simple language too—no coding required. Whether it's lead capture, automating customer communication, or managing content, the AI employees have you covered. Vendasta is a SOC 2 Type 2 attested organization committed to maintaining strong security and data privacy standards. Visit our Trust Center at trust.vendasta.com to access security documentation, compliance certifications, and data privacy information.

Average Rating: 4.5/5.0

Total Reviews: 548

How Do G2 Users Rate Vendasta AI Platform?

  • Language: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 8.5/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Vendasta AI Platform?

  • Seller: Vendasta
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Saskatchewan
  • LinkedIn® Page: www.linkedin.com
    740 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Management Consulting
  • Company Size: 83% Small, 11% Medium

What Do G2 Reviewers Say About Vendasta AI Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support of Vendasta AI Platform, enhancing onboarding and ongoing assistance effectively.
  • Users highly value the outstanding customer support from Vendasta, appreciating quick responses and a positive, validating attitude.
  • Users appreciate the ease of use of the Vendasta AI Platform, which simplifies marketing tasks and enhances efficiency.
  • Users love the comprehensive tools and AI services within Vendasta AI Platform, streamlining their marketing and support needs.
  • Users value the outstanding customer service from Vendasta, highlighting dedicated support for onboarding and ongoing assistance.
Cons
  • Users face a challenging learning curve due to complex integrations and automations that hinder user experience.
  • Users find the limited features of Vendasta AI Platform restrict their usage and complicate the overall experience.
  • Users find the difficult learning curve challenging, often needing extensive support to navigate the platform effectively.
  • Users find missing features and limited capabilities hinder the Vendasta AI Platform's effectiveness and usability.
  • Users find the complexity of Vendasta AI Platform concerning, often struggling with setups and integrations impacting performance.

What Are Recent G2 Reviews of Vendasta AI Platform?

What Are G2 Users Discussing About Vendasta AI Platform?

Jotform AI Agents

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.

Average Rating: 4.5/5.0

Total Reviews: 730

How Do G2 Users Rate Jotform AI Agents?

  • Language: 8.4/10 (Category avg: 8.7/10)
  • Ticket Resolution: 7.6/10 (Category avg: 8.7/10)
  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 6.0/10 (Category avg: 10/10)

Who Is the Company Behind Jotform AI Agents?

  • Seller: Jotform
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    925 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 75% Small, 11% Medium

What Do G2 Reviewers Say About Jotform AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Jotform AI Agents, enhancing productivity and simplifying onboarding processes.
  • Users find the easy setup of Jotform AI Agents simplifies onboarding and ongoing training for clients.
  • Users highlight the easy setup of Jotform AI Agents, enabling quick onboarding and efficient client interaction.
  • Users find Jotform AI Agents to be extremely helpful in streamlining tasks and enhancing productivity in various settings.
  • Users value the superior setup ease of Jotform AI Agents, facilitating a smooth onboarding process and enhanced efficiency.
Cons
  • Users find the AI limitations frustrating, with issues in flexibility and understanding user specifications effectively.
  • Users find the AI's limited capabilities affect its flexibility and accuracy in executing workflows and understanding requests.
  • Users express frustration with the limited features of Jotform AI Agents, hindering their ability to customize workflows effectively.
  • Users find inadequate AI features in Jotform AI Agents, as it often hallucinates and misunderstands user requests.
  • Users experience poor understanding from Jotform AI Agents, leading to frustration and confusion in interpreting queries and instructions.

What Are Recent G2 Reviews of Jotform AI Agents?

Forethought AI Agents

Forethought AI Agents by Zendesk empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while minimizing inefficiencies. Designed to adapt to your company's unique needs, our AI agents handle repetitive inquiries so CX reps can confidently focus on high-value interactions. With an emphasis on productivity, personalization, and reliability, Forethought ensures you stay in control while improving customer satisfaction and loyalty at every touchpoint.

Average Rating: 4.3/5.0

Total Reviews: 165

How Do G2 Users Rate Forethought AI Agents?

  • Language: 8.9/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.9/10 (Category avg: 8.7/10)
  • Ease of Use: 8.3/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Forethought AI Agents?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®
  • Ownership: NYSE: ZEN

Who Uses This Product?

  • Top Industries: Computer Software, Financial Services
  • Company Size: 65% Medium, 21% Small

What Do G2 Reviewers Say About Forethought AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users praise the helpfulness of Forethought, enhancing efficiency and customer satisfaction through effective support and automation.
  • Users value the responsive and knowledgeable customer support of Forethought, enhancing the overall product experience significantly.
  • Users appreciate how Forethought's AI understanding enhances support efficiency, streamlining workflows and improving customer experiences.
  • Users value Forethought for its exceptional customer satisfaction, enhancing support efficiency and responsiveness significantly.
  • Users find efficiency in Forethought's streamlined AI workflows and quick problem resolution, enhancing customer support operations.
Cons
  • Users experience delays in response time for changes, which can hinder the overall seamlessness of the system.
  • Users experience long delays in updates and implementation, impacting efficiency and responsiveness throughout the process.
  • Users feel the cost of the deflection model is high, although it may be justified by ticket resolutions.
  • Users find the cost per deflection model of Forethought to be high, despite the value it provides.
  • Users find a higher than expected learning curve with Forethought, creating challenges in onboarding and implementation.

What Are Recent G2 Reviews of Forethought AI Agents?

What Are G2 Users Discussing About Forethought AI Agents?

Assembled WFM

Assembled is an all-in-one support platform designed to enhance customer service operations by integrating AI agents with intelligent workforce management. This solution aims to help companies deliver exceptional support experiences while efficiently managing their resources. By leveraging advanced technology, Assembled enables organizations to streamline their support processes, ensuring that both AI and human agents work in harmony to meet customer needs. The platform primarily targets customer support teams across various industries that seek to improve their operational efficiency and service quality. Assembled is particularly beneficial for businesses that handle high volumes of customer interactions and require precise forecasting and staffing solutions. With its capabilities, teams can automate a significant portion of customer interactions, allowing human agents to focus on more complex inquiries, thereby enhancing overall productivity and customer satisfaction. Key features of Assembled include fast and intuitive scheduling, which allows teams to create customized work schedules that adapt to fluctuating demand. This flexibility is crucial for organizations that experience varying levels of customer inquiries throughout the day or week. Additionally, the platform offers human-in-the-loop AI-powered automation, which ensures that AI agents can seamlessly collaborate with human staff, providing a balanced approach to customer support. This unique feature helps to maintain a personal touch in customer interactions while benefiting from the efficiency of automation. Another standout aspect of Assembled is its powerful forecasting capabilities, which boast over 90% accuracy. This feature enables teams to predict customer demand accurately, allowing for optimal staffing decisions that align with anticipated workload. Furthermore, the platform provides meaningful cross-team visibility, ensuring that all stakeholders have access to relevant information and insights, fostering collaboration and informed decision-making. Assembled also excels in reporting, offering centralized and robust analytics that deliver actionable insights. This comprehensive reporting functionality empowers teams to track performance metrics, identify trends, and make data-driven adjustments to their support strategies. By utilizing Assembled, organizations can scale their support operations intelligently, balancing the strengths of AI with the irreplaceable value of human interaction, ultimately leading to enhanced customer experiences and operational success.

Average Rating: 4.6/5.0

Total Reviews: 184

How Do G2 Users Rate Assembled WFM?

  • Language: 7.7/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.1/10 (Category avg: 8.7/10)
  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Assembled WFM?

  • Seller: Assembled
  • Company Website:
  • Year Founded: 2018
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    130 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 63% Medium, 21% Small

What Do G2 Reviewers Say About Assembled WFM?

AI-generated summary from verified user reviews

Pros
  • Users find Assembled WFM to have an approachable interface, making it easy for anyone to use effectively.
  • Users value the ease of scheduling with Assembled WFM, praising its user-friendly interface and real-time updates.
  • Users highly value the easy scheduling and real-time tracking capabilities of Assembled WFM, enhancing operational efficiency.
  • Users find Assembled WFM to be intuitive, allowing quick understanding and usage for all skill levels in workforce management.
  • Users highlight the efficiency of Assembled WFM, enjoying seamless scheduling and insightful forecasting tools for optimal management.
Cons
  • Users face scheduling issues with Assembled WFM, complicating score calculations and overall user-friendliness.
  • Users note the missing features, like custom reporting and shift swap, complicating schedule management and real-time views.
  • Users are frustrated by limited features, such as a lack of mobile app and custom reporting capabilities.
  • Users face challenges with poor reporting, including limited flexibility, data freshness issues, and export limitations.
  • Users experience slow loading times with Assembled WFM, hindering efficiency and task completion during busy schedules.

What Are Recent G2 Reviews of Assembled WFM?

What Are G2 Users Discussing About Assembled WFM?

Ada

Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there through: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an AI agent program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

Average Rating: 4.6/5.0

Total Reviews: 178

How Do G2 Users Rate Ada?

  • Language: 8.8/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.3/10 (Category avg: 8.7/10)
  • Ease of Use: 8.9/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Ada?

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 62% Medium, 20% Small

What Do G2 Reviewers Say About Ada?

AI-generated summary from verified user reviews

Pros
  • Users commend Ada for its ease of use, enabling efficient customer support and seamless integration with existing tools.
  • Users greatly value Ada's exceptional support and intuitive design, enabling quick resolutions and seamless interactions.
  • Users appreciate Ada's quick and effective customer support, always eager to assist and resolve issues promptly.
  • Users value Ada's natural language processing, seamless interactions, and exceptional customer support for efficient issue resolution.
  • Users appreciate the easy setup of Ada, enjoying a smooth onboarding process with helpful support every step of the way.
Cons
  • Users face usability issues with Ada, particularly due to mismatches in workflow and less natural conversation handling.
  • Users face integration issues with Ada when using different systems, leading to inconsistencies and incomplete functionality.
  • Users find missing features in Ada, particularly with metrics and integration support, limiting its overall effectiveness.
  • Users experience usage limitations with Ada, particularly when it doesn't align with specific operational needs and workflows.
  • Users note AI limitations in Ada, citing issues with metrics accuracy, integration challenges, and a less intuitive flow.

What Are Recent G2 Reviews of Ada?

What Are G2 Users Discussing About Ada?

Maqsam

The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.

Average Rating: 4.7/5.0

Total Reviews: 109

How Do G2 Users Rate Maqsam?

  • Language: 8.8/10 (Category avg: 8.7/10)
  • Ticket Resolution: 9.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Maqsam?

  • Seller: Maqsam
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Al Rabie District, SA
  • LinkedIn® Page: www.linkedin.com
    165 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 56% Small, 38% Medium

What Do G2 Reviewers Say About Maqsam?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Maqsam, enjoying its straightforward implementation and efficiency in daily operations.
  • Users value the robust reporting capabilities and intuitive calling features of Maqsam, enhancing team efficiency.
  • Users value the convenience and reliability of Maqsam's call management features, enhancing their support team’s efficiency.
  • Users commend Maqsam for its responsive customer support, highlighting the outstanding assistance from the account manager team.
  • Users praise Maqsam for its helpful and supportive account manager team, notably enhancing their overall experience.
Cons
  • Users report terrible call quality with frequent disconnections and app bugs, hindering effective communication.
  • Users report significant call quality issues with Maqsam, including unclear voice, drops, and connectivity problems.
  • Users report poor call quality with Maqsam, highlighting issues like disconnections and unclear voice during calls.
  • Users report significant voice quality issues with Maqsam, including clarity and stability problems during calls.
  • Users report audio issues with Maqsam, including glitches and interference during calls that disrupt communication.

What Are Recent G2 Reviews of Maqsam?

What Are G2 Users Discussing About Maqsam?

Maven AGI

Maven AGI is an advanced AI agent platform specifically designed to transform customer support operations for enterprises. Unlike traditional AI tools that merely enhance existing workflows, Maven AGI is engineered to address the complexities of enterprise customer experience (CX). This includes managing extensive technology stacks, adhering to regulatory requirements, handling high-volume customer inquiries, and meeting the expectations of customers who demand accurate and timely responses. The platform enables autonomous agents to resolve up to 93% of queries without the need for human intervention, effectively streamlining support across voice, chat, and email channels from the outset. Targeting mid-market and enterprise teams that have outgrown conventional helpdesk automation, Maven AGI provides a solution that takes full ownership of customer interactions. Organizations such as TripAdvisor, ClickUp, and Rho have successfully integrated Maven AGI into their support operations, utilizing it not as a supplementary chatbot layer, but as the primary engine for resolving customer inquiries. This shift allows enterprises to enhance their customer service capabilities significantly, ensuring that they can handle complex queries efficiently and effectively. One of the standout features of Maven AGI is its ability to integrate seamlessly with existing customer relationship management (CRM) systems, helpdesk solutions, and telephony infrastructure. This integration process can be completed in just a few days, eliminating the need for extensive workflow rebuilds or lengthy implementation timelines. The platform's agents leverage live, version-accurate knowledge bases to tackle intricate, multi-step inquiries, thereby minimizing instances of hallucination, unnecessary escalation, and compliance breaches. Maven AGI boasts several key capabilities that enhance its value proposition. It offers autonomous resolution across multiple communication channels through a unified reasoning engine, ensuring consistent and accurate responses. The platform also features native integrations with popular tools such as Salesforce, Zendesk, Freshdesk, Genesys, and Twilio, allowing for a cohesive support environment. Additionally, the AI Agent Designer provides users with the ability to fine-tune, test, and monitor agent behavior, ensuring optimal performance and alignment with organizational goals. Furthermore, Maven AGI adheres to stringent compliance standards, including SOC 2 Type II, ISO 27001, HIPAA, and PCI DSS, reinforcing its reliability and security for enterprise applications.

Average Rating: 4.8/5.0

Total Reviews: 32

How Do G2 Users Rate Maven AGI?

  • Language: 10.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 9.4/10 (Category avg: 8.7/10)
  • Ease of Use: 9.5/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 7.1/10 (Category avg: 10/10)

Who Is the Company Behind Maven AGI?

  • Seller: Maven AGI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Boston
  • LinkedIn® Page: www.linkedin.com
    117 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Wholesale
  • Company Size: 66% Medium, 31% Large

What Do G2 Reviewers Say About Maven AGI?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive ease of use of Maven AGI, enabling streamlined workflows and improved decision-making effortlessly.
  • Users appreciate the powerful automation capabilities of Maven AGI, noting its efficiency and ease of use.
  • Users value the powerful automation and user-friendly interface of Maven AGI, enabling faster, smarter decision-making.
  • Users value the excellent customer satisfaction facilitated by Maven AGI, with effective support and automation enhancing productivity.
  • Users commend the reliability of Maven AGI, significantly enhancing productivity and providing consistent, trustworthy insights.
Cons
  • Users find the high cost of Maven AGI a barrier, especially for smaller firms seeking advanced AI solutions.
  • Users find the expensive pricing of Maven AGI a barrier, limiting access for smaller businesses to advanced tools.
  • Users face a steep learning curve with Maven AGI's advanced features, despite helpful simulation and testing tools.
  • Users face a steep learning curve with Maven AGI, especially for advanced agent behaviors and lacking documentation.
  • Users find the difficult implementation of Maven AGI challenging, especially due to its high cost for smaller firms.

What Are Recent G2 Reviews of Maven AGI?

Automation Anywhere Aisera Solutions

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise.

Average Rating: 4.4/5.0

Total Reviews: 133

How Do G2 Users Rate Automation Anywhere Aisera Solutions?

  • Language: 8.8/10 (Category avg: 8.7/10)
  • Ticket Resolution: 9.0/10 (Category avg: 8.7/10)
  • Ease of Use: 8.4/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Automation Anywhere Aisera Solutions?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 64% Large, 26% Medium

What Do G2 Reviewers Say About Automation Anywhere Aisera Solutions?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of implementation with Aisera, highlighting seamless integration and responsive support from the team.
  • Users find Aisera's platform to be easy to implement, resulting in a smooth and efficient integration process.
  • Users praise Aisera's responsive customer support, ensuring timely assistance that enhances their experience and satisfaction.
  • Users appreciate the effortless automation Aisera provides, enhancing customer service and saving valuable time.
  • Users value Aisera's automation capabilities for enhancing efficiency and saving time in repetitive business tasks.
Cons
  • Users face a challenging learning curve with Aisera due to lack of documentation and manual tuning requirements.
  • Users find Aisera to be quite time-consuming, requiring extensive manual engagement for tuning and data navigation.
  • Users note the complexity of Aisera, requiring extensive setup and ongoing adjustments, which can be overwhelming.
  • Users express concern about the complexity and limitations of AI, citing the need for more assistance and maintenance.
  • Users find Aisera has a steep learning curve that requires significant investment and time to fully utilize its features.

What Are Recent G2 Reviews of Automation Anywhere Aisera Solutions?

What Are G2 Users Discussing About Automation Anywhere Aisera Solutions?

Replicant

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliable, brand-aligned CX. With 6+ years of experience and 200+ enterprise deployments, our AI agents resolve customer issues end-to-end with full visibility into every interaction, giving enterprises the insights and control to drive true AI transformation.

Average Rating: 4.7/5.0

Total Reviews: 44

How Do G2 Users Rate Replicant?

  • Language: 8.5/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.8/10 (Category avg: 8.7/10)
  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Replicant?

  • Seller: Replicant
  • Year Founded: 2017
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    168 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Health, Wellness and Fitness
  • Company Size: 51% Medium, 42% Large

What Do G2 Reviewers Say About Replicant?

AI-generated summary from verified user reviews

Pros
  • Users commend Replicant for its exceptional customer engagement, featuring organized processes and seamless communication throughout the project.
  • Users highlight the exceptional customer satisfaction from Replicant, noting their organized processes and seamless communication.
  • Users commend the exceptional customer support from Replicant, ensuring smooth communication and tailored assistance throughout implementation.
  • Users highlight the ease of use of Replicant, enjoying seamless implementation and tailored support throughout the process.
  • Users commend the easy setup process of Replicant, appreciating seamless communication and tailored support throughout implementation.
Cons
  • Users note the limitations of AI in handling complex issues, often requiring escalation to human agents.
  • Users find that AI performance limitations hinder the ability to resolve complex caller issues without escalation.
  • Users find that call issues arise as AI struggles to resolve complex problems, necessitating escalation to live agents.
  • Users note the inadequate AI features that limit the handling of complex caller issues, often requiring human intervention.
  • Users find the limited AI capabilities of Replicant restrict its effectiveness for complex caller issues, necessitating human escalation.

What Are Recent G2 Reviews of Replicant?

What Are G2 Users Discussing About Replicant?

KODIF

KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business.

Average Rating: 4.8/5.0

Total Reviews: 30

How Do G2 Users Rate KODIF?

  • Language: 8.3/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.9/10 (Category avg: 8.7/10)
  • Ease of Use: 8.9/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind KODIF?

  • Seller: KODIF
  • Year Founded: 2021
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods
  • Company Size: 71% Medium, 19% Small

What Do G2 Reviewers Say About KODIF?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Kodif, enjoying quick setup and user-friendly features for immediate results.
  • Users find Kodif to be incredibly helpful, automating complex workflows and elevating overall customer satisfaction with ease.
  • Users commend Kodif's exceptional customer support, highlighting the team's responsiveness and commitment to client success.
  • Users value the efficiency of Kodif, which significantly streamlines customer support tasks and enhances productivity.
  • Users praise Kodif for its user-friendly features, enabling quick implementation and effective automation solutions.
Cons
  • Users find the complexity of automations requires additional engineering support, complicating the setup process of KODIF.
  • Users find integration difficulty with KODIF due to the need for custom configurations and lack of direct options.
  • Users face integration issues with KODIF, requiring custom configurations and engineering support for smoother functionality.
  • Users find the lack of integrations in KODIF challenging, requiring additional engineering support for effective functionality.
  • Users experience a slight learning curve with Kodif, needing some time and support to master the UI.

What Are Recent G2 Reviews of KODIF?

Trengo

Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI.

Average Rating: 4.3/5.0

Total Reviews: 244

How Do G2 Users Rate Trengo?

  • Language: 7.7/10 (Category avg: 8.7/10)
  • Ticket Resolution: 6.7/10 (Category avg: 8.7/10)
  • Ease of Use: 8.6/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Trengo?

  • Seller: Trengo
  • Year Founded: 2017
  • HQ Location: Utrecht, Utrecht, Netherlands
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Leisure, Travel & Tourism, Apparel & Fashion
  • Company Size: 73% Small, 26% Medium

What Do G2 Reviewers Say About Trengo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Trengo, appreciating its straightforward implementation and intuitive design.
  • Users find Trengo's helpful customer support and automation features invaluable for managing their workflows efficiently.
  • Users commend Trengo for its exceptional customer support and seamless onboarding experience, enhancing overall satisfaction.
  • Users value the seamless integration of multiple channels in Trengo, enhancing chat management and efficiency significantly.
  • Users appreciate the streamlined communication in Trengo, highlighting its intuitive interface and excellent customer support.
Cons
  • Users feel that the missing features in Trengo hinder their experience and limit functionality in important areas.
  • Users criticize the limited features of Trengo, noting missing functionalities and difficulties in usage and setup.
  • Users face significant messaging issues with Trengo, including slow loading times and limitations on WhatsApp interactions.
  • Users find the chat functionality difficult to use with limitations on WhatsApp and missing features affecting communication.
  • Users report frequent bug issues with Trengo, leading to frustrations and inefficiencies in usage and coordination.

What Are Recent G2 Reviews of Trengo?

What Are G2 Users Discussing About Trengo?

Hiver in Gmail

Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.

Average Rating: 4.6/5.0

Total Reviews: 1,267

How Do G2 Users Rate Hiver in Gmail?

  • Language: 7.5/10 (Category avg: 8.7/10)
  • Ticket Resolution: 6.7/10 (Category avg: 8.7/10)
  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Hiver in Gmail?

  • Seller: Hiver
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    276 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 27% Medium

What Do G2 Reviewers Say About Hiver in Gmail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hiver in Gmail, facilitating efficient communication and task assignments.
  • Users love the seamless team collaboration Hiver provides, enhancing organization and communication for remote teams.
  • Users find Hiver's email management system invaluable for effectively overseeing communication in remote teams.
  • Users praise Hiver for its streamlined communication, facilitating efficient collaboration within Gmail for their teams.
  • Users highlight the seamless collaboration capabilities of Hiver, enhancing team communication and productivity in Gmail.
Cons
  • Users experience email issues with Hiver in Gmail, including glitches, long loading times, and challenges in data retrieval.
  • Users feel there are missing features in Hiver, expressing a desire for enhancements and better email management tools.
  • Users express frustration with limited features in Hiver, impacting efficiency, especially for organizations with varied work schedules.
  • Users experience occasional slow loading times with Hiver in Gmail, which can affect their efficiency during tasks.
  • Users often face bug issues with Hiver, experiencing slowdowns and frequent disconnects that hinder efficiency.

What Are Recent G2 Reviews of Hiver in Gmail?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated