Shortcuts, ease of use, integration with my CRM and Zapier for webhook automation. I have been a client for years and found customer service very responsive. I feel the pricing is in line with others in the industry and feel taken care of with legacy pricing model because of my long term use. Review collected by and hosted on G2.com.

I don't like all of the extra charges that happen when credits have been used. I find reporting a bit difficult to discern when trying to decide how many back up credits to use. Hard to discern messages vs credits used. It would be nice to have an alert when a message exceeds standard credit use Review collected by and hosted on G2.com.