DB
CSR Agent
Small-Business (50 or fewer emp.)
"Real-Time Call Scripting Boosts Communication"
4.5/5
What do you like best about Laivly?

I love that Laivly in my case SIDD picks up all the conversation and gives me real-time scripts that help me during my calls. It guides me when it's hard to understand and provides the main points for call notes. It's also been a great help at work for transcribing calls and helps me a lot to keep track of conversations and spellings. The initial setup was really easy to follow. Review collected by and hosted on G2.com.

What do you dislike about Laivly?

Sometimes it doesn’t pick up words correctly. I’d also prefer it if it didn’t skip down while the call is active. At times it changes words, which can make things a little confusing. Review collected by and hosted on G2.com.

Response from Teresa Kiritsy of Laivly

Hi Daniela,

Thank you for sharing your experience. We love hearing that Sidd's real-time scripting and transcription make calls easier to navigate and help you engage conversations with greater ease and confidence. Your feedback on word recognition accuracy and screen scrolling during active calls is noted and genuinely useful for our team as we continue refining the experience. We're glad Sidd is making your job easier and we're committed to making your work experiences even better!

See what 37 reviewers think of Laivly

4.6 out of 5 · Verified reviews from real users

Read all reviews