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Maven AGI

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15 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.7
Serving customers since
2023
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Maven AGI Reviews

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David  K.
DK
David K.
02/12/2026
Validated Reviewer
Review source: Organic

The first CX analytics platform that actually explains why things are happening

Maven’s real-time analytics completely changed how we understand customer experience. Instead of stitching together dashboards from multiple tools, everything—automation, human interactions, sentiment, and outcomes—lives in one trusted layer. We can see not just what changed in CX metrics, but why it changed, down to topic clusters, sentiment drivers, and automation impact.If you’re serious about CX improvement and not just reporting vanity metrics, Maven gives you the clearest signal I’ve seen.
Ken  H.
KH
Ken H.
02/01/2026
Validated Reviewer
Review source: Organic

Finally an AI platform that actually resolves customer issues end-to-end

Maven AGI gives us the chance of resolving issues instead of just deflecting tickets. The unified reasoning engine is a game change in our case. Our agents behave consistently across chat, email, and internal tools without us rebuilding complex workflows. The knowledge retrieval is extremely reliable with no mixed-version. It answers or hallucinates, which was a major problem with previous tools.
Verified User in Information Technology and Services
TI
Verified User in Information Technology and Services
12/24/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Robust Support and Security, But Pricey and Maintenance-Heavy

Its an enterprise level customer support for large data support and operations. Security standards are good.

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HQ Location:
Boston

Social

@MavenAGI

What is Maven AGI?

Maven AGI is an enterprise AI platform that provides a unified agent experience across the entire customer journey. By integrating with existing go-to-market systems across sales, customer success, and support, Maven enables organizations to deliver faster, more consistent, and more personalized interactions. The platform addresses common challenges such as siloed teams, fragmented data, and disjointed handoffs, helping companies streamline operations and improve the customer experience. Maven AI agents autonomously resolve up to 93 percent of support inquiries and reduce related costs by as much as 80 percent. The platform integrates with over 100 systems, goes live in a matter of days, and does not require infrastructure replacement.

Details

Year Founded
2023