G2

Evan L.

Director of Technology

Wholesale

Enterprise (> 1000 emp.)

9/5/2026

"The Moment Voice AI Finally Made Sense to Us"

5/5

What do you like best about Maven AGI?

I was skeptical about AI voice support before using Maven. Most voice automation I've experienced feels like an upgraded phone menu. You say something, it misunderstands you, and eventually you just keep asking for a human.

Our experience with Maven Voice was very different. One of the first things we tested was a customer changing their request halfway through a conversation. The agent adjusted naturally, pulled the relevant information, and continued without restarting the whole process. That small moment was what convinced me the technology was actually becoming useful for real customer service.

We later started looking at more practical workflows such as account questions, order issues, status updates, and cases that needed escalation. Review collected by and hosted on G2.com.

What do you dislike about Maven AGI?

Voice workflows need careful testing and help to enhance work efficiency rather than just provide information. We were more conservative with permissions at the beginning and gradually expanded what the agent was allowed to do. Review collected by and hosted on G2.com.

What problems is Maven AGI solving and how is that benefiting you?

The biggest benefit has been giving time back to the team. Instead of spending most of the day answering variations of the same questions, our agents can focus on escalations, customer relationships, retention issues, and situations that require real problem-solving. For us, that has been more valuable than simply reducing ticket volume. Review collected by and hosted on G2.com.