![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/26/2025

"Great partnership with Trengo"

4/5

What do you like best about Trengo?

Since April, we’ve been working with Trengo on a pilot project to integrate a live chat feature into our website, and the experience has been very positive. The collaboration has been smooth and efficient from the start.

Our project lead, Charlotte, has been outstanding. She’s highly knowledgeable about Trengo, always available to answer our questions, and provides tailored advice that fits our business needs. Her proactive and solution-oriented approach has made a big difference. We truly appreciate her involvement and support throughout the pilot. Review collected by and hosted on G2.com.

What do you dislike about Trengo?

So far, we haven’t encountered any major issues. However, as we continue exploring Trengo’s features, we’re curious to see more advanced functionalities and how they could further benefit our business. A bit more insight into long-term integration possibilities and scalability would be helpful as we consider next steps beyond the pilot phase. Review collected by and hosted on G2.com.

What problems is Trengo solving and how is that benefiting you?

Trengo is helping us improve customer engagement and streamline communication on our website.

Before the pilot, we didn’t have a direct and instant way to interact with website visitors via chat for example. With Trengo’s live chat, we can now respond quickly to inquiries, offer real-time support, and create a more personal experience for our customers.

In addition to the live chat, the customer journeys within Trengo have proven to be very effective. They help guide our website visitors to the right pages and ensure they find the relevant information faster and more easily. This has significantly improved the user experience and reduced friction in the customer journey.

Overall, Trengo is helping us become more accessible, responsive, and customer-focused — a big step forward in our digital communication strategy. Review collected by and hosted on G2.com.

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Rating Updated (9/3/2025)
Current UserValidated ReviewerSource: Organic

See what 244 reviewers think of Trengo

4.3 out of 5 · Verified reviews from real users

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