G2

Verified User in Alternative Dispute Resolution

Mid-Market (51-1000 emp.)

10/30/2026

"Laivly's Sidd: Lightspeed Speed to Green"

5/5

What do you like best about Laivly?

The Laivly tool I am most familiar with is Sidd. Laivly has been exceptionally responsive to feedback regarding Sidd, and integrating new and innovative features. In the relatively short time I have been using it (less than a year), I have seen iterative improvements that make life easier for front line agents. Laivly provides excellent support and is highly communicative, which has made adopting Sidd much easier than alternatives. I was initially skeptical of Sidd, but the performance has been such that the minimal training effort required for agents to utilize all its features is beyond justified. Review collected by and hosted on G2.com.

What do you dislike about Laivly?

The only feature I would currently like to see in Sidd that isn't active (at least in the version I utilize) is the ability to open the articles it is referencing to provide answers within the "Ask Sidd" tool. Being able to open the articles through Sidd to allow for verification of information before sharing it with a customer would be amazing. Review collected by and hosted on G2.com.

What problems is Laivly solving and how is that benefiting you?

Sidd greatly improves agent efficiency with its transcription features. Accurate and efficient note taking is one of the biggest challenges for new agents, and Sidd makes it a non-issue. New Hires are able to move directly from training to production with minimal friction in regards to case documentation, a skill that usually has an exceptionally long road to being highly proficient. Additionally, The "Ask Sidd" feature providing an integrated knowledge base with AI functionality that can provide fast, thorough, and connected answers minimizes the need for additional tools and can help agents quickly navigate knowledge gaps. Review collected by and hosted on G2.com.