G2

Anirudh D.

Systems and Technology Manager

Mid-Market (51-1000 emp.)

10/1/2026

"Seamless Gmail Integration with Time-Saving AI and Responsive Support"

4.5/5

What do you like best about Hiver in Gmail?

Firstly, it integrates directly with my Gmail UI, so I don’t need to switch between platforms. Secondly, the admin panel is very intuitive, and it’s easy to set up and use. Thirdly, I really like the AI-assisted features—in particular, the AI-assisted responses (once the AI has trained on our internal documentation) and the AI tags—which save a lot of staff time. Overall, their support has been very responsive and helpful during implementation and beyond. Review collected by and hosted on G2.com.

What do you dislike about Hiver in Gmail?

I’d say there’s a bit of a learning curve when you first start using the platform, especially if you want to leverage all of its features efficiently. Also, the Pro plan can feel a little expensive for smaller teams, but overall it seems like the most cost-effective option, and it’s the one I’d recommend. Review collected by and hosted on G2.com.

What problems is Hiver in Gmail solving and how is that benefiting you?

Our biggest business problems were turnaround time in responding to customer tickets and the lack of efficient coordination to resolve them. We had to rely on tools like Asana, which meant we were constantly switching between platforms. Hiver integrates very closely with our existing Gmail dashboard, which has helped streamline that workflow. Another issue was staff time: we were spending too much time drafting responses and repeatedly referring back to our knowledge base. That’s now much easier with AI tagging and AI suggested replies. Review collected by and hosted on G2.com.