G2

Shruti S.

Software Tester

Information Technology and Services

Small-Business (50 or fewer emp.)

8/24/2025

Guest users or non-business users of the software, not included in G2 scores.

"AI Assistant That Works Wonder"

4/5

What do you like best about Automation Anywhere Aisera Solutions?

I really appreciate how the automated ticket handling has taken a huge load off my plate—it saves me from doing the same repetitive tasks in ITSM every day. I also love that I can just type out an issue in plain language and the system understands me, which feels natural and saves time compared to filling out rigid forms. Once I got everything set up, the integration with ServiceNow and other help desk tools worked seamlessly and made my workflow so much smoother. On top of that, the analytics dashboard has been a game-changer for me. It lets me easily track ticket volume, resolution times, and even how well the AI is performing, which really helps me plan and improve processes. The customer support is also good. Review collected by and hosted on G2.com.

What do you dislike about Automation Anywhere Aisera Solutions?

The onboarding process can feel a bit complex without dedicated technical resources, particularly for non-IT teams, but once everything is set up, it runs smoothly. Review collected by and hosted on G2.com.

What problems is Automation Anywhere Aisera Solutions solving and how is that benefiting you?

Before Aisera, I spent hours every day handling routine IT tickets and repetitive FAQs. Now, a lot of that is automated, which frees up my time to focus on strategic improvements instead of just chasing ticket volumes. The insights it provides are also a big plus, they help me identify recurring issues and areas where automation can make an even bigger impact. Review collected by and hosted on G2.com.