G2

Lauryn D.

Director of Customer Experience

Mid-Market (51-1000 emp.)

11/5/2025

"Unmatched AI Performance and Exceptional Support with KODIF"

5/5

What do you like best about KODIF?

Out of all the AI solutions we have used or demoed, KODIF has been far superior in not just overall AI, but support as well. Their hands-on approach has provided a more successful onboarding experience than other AI solutions. Additionally, the AI capabilities have been very impressive with how detailed we can get with automated processes and overall care of the customer. Review collected by and hosted on G2.com.

What do you dislike about KODIF?

Due to the complexity of automations, we do need a KODIF engineer to finish the policies, however they are very responsive and quick. Review collected by and hosted on G2.com.

What problems is KODIF solving and how is that benefiting you?

In peak seasons, KODIF has allowed ours team to handle increase ticket volumes without having to double our support hours, as we've had to do in previous years. In non-peak season, KODIF can handle the repeat questions and FAQS, which allows our agents to tackle the one-off issues that require more time and attention, in addition to finding creative ways to wow the customer. Review collected by and hosted on G2.com.