Best Customer Self-Service Software - Page 7

How Many Customer Self-Service Software Products Does G2 Track?

Total Products under this Category: 432

Category Stats (Sep 2026)

  • Average Rating: 4.51/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fluid Topics (+0.69%) - Among all products in this category, Fluid Topics recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Customer Self-Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 80,700+ Authentic Reviews
  • 432+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Self-Service Software

G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management)

Avaya Contact Center

Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model.

Average Rating: 4.1/5.0

Total Reviews: 153

How Do G2 Users Rate Avaya Contact Center?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Avaya Contact Center?

  • Seller: Avaya
  • Year Founded: 2000
  • HQ Location: Morristown, NJ
  • Twitter: @Avaya
    36,704 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11,753 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Telecom engineer
  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 52% Large, 34% Medium

What Do G2 Reviewers Say About Avaya Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the enterprise voice and reporting capabilities of Avaya Contact Center for seamless inbound and outbound calling.
  • Users value the strong analytics and reporting capabilities of Avaya Contact Center for enterprise voice solutions.
  • Users value the excellent call quality of Avaya Contact Center, enhancing their communication and reporting capabilities.
  • Users value the connectivity of Avaya Contact Center, enabling seamless inbound and outbound calls from any location.
  • Users find Avaya Contact Center to be an easy-to-use platform, appreciating its simplicity and straightforward features.
Cons
  • Users often face complexity in deployment, configurations, and integrations, which can hinder effective usage of Avaya Contact Center.
  • Users face customization difficulty due to the complexity in deployment, configurations, and integrations of Avaya Contact Center.
  • Users face difficult implementation challenges with Avaya Contact Center, particularly in deployment and configurations.
  • Users find the difficult setup of Avaya Contact Center challenging, affecting deployment and integration efficiency.
  • Users often face authentication errors and static line issues, causing frustration and hindering effective communication.

What Are Recent G2 Reviews of Avaya Contact Center?

Zingtree

Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs

Average Rating: 4.6/5.0

Total Reviews: 98

How Do G2 Users Rate Zingtree?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Automation: 8.7/10 (Category avg: 8.7/10)
  • Integrations: 8.4/10 (Category avg: 8.6/10)
  • Personalization: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Zingtree?

  • Seller: Zingtree
  • Company Website:
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • Twitter: @zingtree
    251 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Financial Services
  • Company Size: 46% Medium, 27% Small

What Do G2 Reviewers Say About Zingtree?

AI-generated summary from verified user reviews

Pros
  • Users find Zingtree to be simple and intuitive, enhancing efficiency in providing customer support and troubleshooting.
  • Users find Zingtree's intuitive interface invaluable for simplifying complex workflows and enhancing agent performance in call centers.
  • Users highlight the ease of use of Zingtree, noting its effectiveness in creating interactive decision trees effortlessly.
  • Users value the customizable workflows of Zingtree, enhancing operational efficiency through tailored responses and integrations.
  • Users love the code-free design of Zingtree, making complex workflows easy for non-coders in their teams.
Cons
  • Users find Zingtree's missing features frustrating, especially regarding logic capabilities and integration with external data.
  • Users find the learning curve steep, especially if they're unfamiliar with creating trees or managing the admin side.
  • Users note the limited customization options in Zingtree, wishing for more flexibility and features in the new UI.
  • Users feel there is limited customization, particularly for advanced logic and marketing applications in Zingtree.
  • Users find the reporting issues frustrating, with unclear data and difficulties in managing and scheduling features.

What Are Recent G2 Reviews of Zingtree?

Engageware

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

Average Rating: 4.4/5.0

Total Reviews: 128

How Do G2 Users Rate Engageware?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Automation: 8.8/10 (Category avg: 8.7/10)
  • Integrations: 6.3/10 (Category avg: 8.6/10)
  • Personalization: 6.1/10 (Category avg: 8.5/10)

Who Is the Company Behind Engageware?

  • Seller: Engageware
  • Year Founded: 2000
  • HQ Location: Tewksbury, MA
  • Twitter: @engageware
    2,865 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    104 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Consultant
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Medium, 34% Large

What Do G2 Reviewers Say About Engageware?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Engageware, facilitating appointment scheduling and enhancing team collaboration effortlessly.
  • Users appreciate the impactful client engagement of Engageware, enhancing performance and streamlining appointment scheduling.
  • Users value the excellent customer support from Engageware, enhancing our team's efficiency and collaboration significantly.
  • Users value the efficiency of Engageware, enhancing client engagement and streamlining appointment scheduling and knowledge sharing.
  • Users value the resourceful knowledge base of Engageware, facilitating effective communication and enhancing team collaboration.
Cons
  • Users find Engageware to be expensive, especially when trying to meet subscription requirements and navigating its complexities.
  • Users experience layout issues with Engageware, citing disorganization and difficulty in managing content access effectively.
  • Users find the learning curve steep with Engageware, facing complexities compared to other scheduling apps.
  • Users find the complexity of Engageware challenging, particularly in pricing and the configuration process requiring extensive technical support.
  • Users experience integration issues with Engageware, particularly with calendar syncing and a lack of modern UI.

What Are Recent G2 Reviews of Engageware?

What Are G2 Users Discussing About Engageware?

Plivo

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

Average Rating: 4.5/5.0

Total Reviews: 742

How Do G2 Users Rate Plivo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Plivo?

  • Seller: Plivo
  • Year Founded: 2011
  • HQ Location: Austin, TX
  • Twitter: @plivo
    12,543 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    196 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 78% Small, 17% Medium

What Do G2 Reviewers Say About Plivo?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Plivo, which simplifies building powerful communication solutions effectively.
  • Users value Plivo's amazing customer support, noting their courteous follow-up and effective assistance when debugging issues.
  • Users appreciate the easy integration and robust features of Plivo, enhancing communication and campaign management.
  • Users commend Plivo for its competitive pricing, offering exceptional value for comprehensive communication solutions.
  • Users value the API quality of Plivo, appreciating its seamless integration for diverse communication solutions.
Cons
  • Users express concerns over poor customer support, highlighting slow response times and unhelpful ticket-based assistance.
  • Users find Plivo's pricing to be expensive, particularly for Voice APIs and SMS services in some regions.
  • Users find Plivo has limited features and require additional costs for advanced functionalities and better service.
  • Users experience messaging issues due to slow support response times and complications with SMS delivery to clients.
  • Users report call issues with Plivo, facing inconsistent service and disruptions that affect communication reliability.

What Are Recent G2 Reviews of Plivo?

What Are G2 Users Discussing About Plivo?

Haptik

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more.

Average Rating: 4.5/5.0

Total Reviews: 166

How Do G2 Users Rate Haptik?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Automation: 8.1/10 (Category avg: 8.7/10)
  • Integrations: 8.3/10 (Category avg: 8.6/10)
  • Personalization: 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Haptik?

  • Seller: Haptik
  • Year Founded: 2013
  • HQ Location: New York, US
  • Twitter: @haptik
    5,970 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    307 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Financial Services, Insurance
  • Company Size: 50% Medium, 29% Large

What Do G2 Reviewers Say About Haptik?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Haptik, which simplifies chatbot creation and enhances customer interactions.
  • Users find Haptik's helpfulness exceptional, with instant replies and a conversational feel that enhances user experience.
  • Users value the scalable solutions and custom features that enhance Haptik's versatility across various industries.
  • Users appreciate the quick and responsive customer support from Haptik, ensuring smooth chatbot integration and management.
  • Users highlight the efficient automation of Haptik, which significantly enhances their business scalability and performance.
Cons
  • Users note the missing features in Haptik, expressing a desire for more functionality and innovative service options.
  • Users experience AI limitations with Haptik, leading to misunderstandings and outdated information for customers.
  • Users find the limited features of Haptik restrict its potential and overall effectiveness compared to competitors.
  • Users often find the interface complicated and experience delays due to necessary developer attention for changes.
  • Users experience delayed response times with Haptik, which hinders the efficiency of their customer service interactions.

What Are Recent G2 Reviews of Haptik?

What Are G2 Users Discussing About Haptik?

Apty

Apty is an enterprise-grade Digital Adoption Platform (DAP) built to work across your entire software stack—including custom apps. While other DAPs stop at tooltips and walkthroughs, Apty drives execution: faster onboarding, fewer errors, and measurable ROI in weeks. No guesswork. No bloat. No hand-holding required. Just software that works the way your business does—without retraining or IT overload.

Average Rating: 4.7/5.0

Total Reviews: 138

How Do G2 Users Rate Apty?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Automation: 7.6/10 (Category avg: 8.7/10)
  • Integrations: 8.8/10 (Category avg: 8.6/10)
  • Personalization: 8.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Apty?

  • Seller: Apty
  • Year Founded: 2018
  • HQ Location: Austin, Texas
  • LinkedIn® Page: www.linkedin.com
    66 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 36% Large

What Do G2 Reviewers Say About Apty?

AI-generated summary from verified user reviews

Pros
  • Users find Apty's interface easy to use, allowing quick implementation of workflows without technical expertise.
  • Users value the easy implementation of Apty, allowing quick setup for non-technical individuals.
  • Users value the easy integrations of Apty, enabling quick setup and implementation without technical expertise.
  • Users find Apty's easy setup intuitive, allowing quick implementation of workflows even without technical skills.
Cons
  • Users experience occasional glitches and manual translation issues with Apty, affecting their overall efficiency.
  • Users report occasional software glitches with Apty, though it typically recovers quickly and needs better auto-translation features.

What Are Recent G2 Reviews of Apty?

What Are G2 Users Discussing About Apty?

Parloa

Parloa's Agent Management Platform is designed for organizations that operate customer service or support functions and need to handle high volumes of inbound and outbound communication. It enables users to build, deploy, and maintain conversational interfaces, such as voice assistants and chatbots, that can interact with customers in natural language. The platform integrates with telephony systems, customer relationship management (CRM) software, and other backend systems to support end-to-end interaction handling. The software is typically used by enterprises in industries such as telecommunications, financial services, e-commerce, and travel, where scalable and consistent customer communication is required. Common use cases include automating frequently asked questions, handling appointment scheduling, processing account-related requests, and supporting customer authentication workflows. By automating routine interactions, the platform allows human agents to focus on more complex or sensitive cases. Parloa Platform includes tools for designing conversational flows, managing dialogue logic, and analyzing interaction performance. It supports both voice and text-based communication channels, enabling organizations to manage omnichannel customer experiences within a single system. The platform also incorporates natural language processing (NLP) capabilities to interpret user intent and generate appropriate responses. Key features and capabilities include: • Conversational AI development and orchestration: Tools for creating, testing, and managing voice and chat-based interactions across multiple channels • Telephony and system integrations: Connectivity with telephony infrastructure, CRM systems, and enterprise applications to enable automated workflows • Natural language understanding (NLU): Processing of user input to identify intent and support structured, context-aware conversations • Automation of routine customer interactions: Handling of repetitive service requests such as inquiries, status updates, and basic transactions • Analytics and reporting: Monitoring and evaluation of conversation performance, including insights into usage, outcomes, and optimization opportunities Parloa Platform is intended to support operational efficiency and consistency in customer service environments by reducing manual intervention in standardized interactions while maintaining integration with existing enterprise systems.

Average Rating: 4.5/5.0

Total Reviews: 35

How Do G2 Users Rate Parloa?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Automation: 9.5/10 (Category avg: 8.7/10)
  • Integrations: 9.3/10 (Category avg: 8.6/10)
  • Personalization: 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Parloa?

  • Seller: Parloa
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Berlin, Berlin, Germany
  • LinkedIn® Page: www.linkedin.com
    566 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 46% Small, 30% Medium

What Are Recent G2 Reviews of Parloa?

Deskpro

Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences.

Average Rating: 4.2/5.0

Total Reviews: 97

How Do G2 Users Rate Deskpro?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Automation: 7.6/10 (Category avg: 8.7/10)
  • Integrations: 6.9/10 (Category avg: 8.6/10)
  • Personalization: 7.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Deskpro?

  • Seller: Deskpro
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    69 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 46% Small, 45% Medium

What Do G2 Reviewers Say About Deskpro?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Deskpro, benefiting from its flexible, friendly interface and smooth integrations.
  • Users value the flexibility and functionality of Deskpro, appreciating its customizable features and smooth upgrade process.
  • Users value the flexibility and helpful support of Deskpro, enhancing their help desk operations efficiently.
  • Users praise the responsive customer support of Deskpro, which eases the transition and enhances the overall experience.
  • Users appreciate the customizability of Deskpro, enabling tailored interfaces and functionalities that suit specific needs.
Cons
  • Users report ticketing issues such as new tickets being created unexpectedly, affecting effectiveness and support responsiveness.
  • Users find the limited features of Deskpro's editor frustrating, especially when creating knowledge base articles.
  • Users face issues with ticket management, experiencing confusion in ticket merging and frequent system dropouts.
  • Users find the Deskpro interface not intuitive, experiencing difficulty with navigation and feature settings.
  • Users find the UX issues in Deskpro challenging, with a cluttered interface and slow performance affecting usability.

What Are Recent G2 Reviews of Deskpro?

What Are G2 Users Discussing About Deskpro?

Teamwork Desk

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. - Seamless integration with Teamwork - Drive revenue - Track, report, and bill client requests - Save time by automating repetitive work - Manage all your client emails in one location

Average Rating: 4.3/5.0

Total Reviews: 58

How Do G2 Users Rate Teamwork Desk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 9.2/10 (Category avg: 8.6/10)
  • Personalization: 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Teamwork Desk?

  • Seller: Teamwork
  • Year Founded: 2007
  • HQ Location: Cork
  • Twitter: @teamwork
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    549 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 71% Small, 24% Medium

What Do G2 Reviewers Say About Teamwork Desk?

AI-generated summary from verified user reviews

Pros
  • Users find the automation features of Teamwork Desk enhance efficiency, streamlining ticket management and improving overall workflow.
  • Users find Teamwork Desk very easy to use, enhancing efficiency with a centralized ticketing system and ticket tracking.
  • Users value the efficiency of Teamwork Desk, enabling streamlined management of requests and improved ticket tracking.
  • Users appreciate the ease of use and feature richness of Teamwork Desk, enhancing efficiency in ticket management.
  • Users appreciate the centralized ticketing system of Teamwork Desk, which enhances efficiency and tracking of requests.
Cons
  • Users find the learning curve challenging, requiring time to adjust and fully utilize Teamwork Desk's features.
  • Users find the steep learning curve challenging, requiring time to adjust and maximize Teamwork Desk's capabilities.

What Are Recent G2 Reviews of Teamwork Desk?

What Are G2 Users Discussing About Teamwork Desk?

Verint CX Automation

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

Average Rating: 4.3/5.0

Total Reviews: 47

How Do G2 Users Rate Verint CX Automation?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Verint CX Automation?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Large, 38% Medium

What Do G2 Reviewers Say About Verint CX Automation?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy-to-use AI technology of Verint CX Automation, enhancing efficiency with actionable insights and reporting.
  • Users find Verint CX Automation to be user-friendly, simplifying customer experience and reporting for both members and employees.
  • Users appreciate the easy-to-use and innovative features of Verint CX Automation, enhancing operations and customer experience.
  • Users appreciate the seamless integrations offered by Verint CX Automation, enhancing functionality and user experience.
  • Users value the customizability of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction.
Cons
  • Users experience a notable learning curve with Verint CX Automation, which can complicate initial administration efforts.
  • Users find the complexity of Verint CX Automation can be cumbersome and challenging to integrate with existing tools.
  • Users often experience integration issues when connecting Verint CX Automation with existing systems, impacting overall effectiveness.
  • Users note the transcription accuracy issues with Verint CX Automation, which impacts effective communication in their operations.
  • Users face difficult implementation, struggling with high costs and challenges in integrating legacy systems with Verint CX Automation.

What Are Recent G2 Reviews of Verint CX Automation?

NICE CXone

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

Average Rating: 4.3/5.0

Total Reviews: 1,604

How Do G2 Users Rate NICE CXone?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.1/10)
  • Automation: 8.3/10 (Category avg: 8.7/10)
  • Integrations: 8.1/10 (Category avg: 8.6/10)
  • Personalization: 7.3/10 (Category avg: 8.5/10)

Who Is the Company Behind NICE CXone?

  • Seller: NiCE
  • Year Founded: 1986
  • HQ Location: Hoboken, New Jersey
  • Twitter: @NICELtd
    14,655 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,296 employees on LinkedIn®
  • Ownership: NASDAQ: NICE

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Agent
  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 52% Medium, 34% Large

What Do G2 Reviewers Say About NICE CXone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of NICE CXone, making it simple for new employees to adapt quickly.
  • Users appreciate the intuitive interface and comprehensive features of NICE CXone, enhancing customer service and usability.
  • Users value the intuitive interface and easy implementation of NICE CXone, enhancing overall efficiency and user experience.
  • Users find the intuitive interface of NICE CXone easy for new employees, enhancing overall customer service effectiveness.
  • Users value the intuitive interface of NICE CXone, enhancing ease of use and quick onboarding for new employees.
Cons
  • Users often face call issues with NICE CXone, experiencing dropped calls and difficulty changing agent status during critical moments.
  • Users experience frequent technical issues with lag, crashes, and outages, disrupting their workflow and impacting performance.
  • Users express frustration with the missing features in NICE CXone, particularly the lack of integrated tools and supervisor mode.
  • Users consistently face poor customer support, especially in accessing billing and getting timely technical assistance.
  • Users experience frustrating delays in information and support response times, impacting overall effectiveness of NICE CXone.

What Are Recent G2 Reviews of NICE CXone?

What Are G2 Users Discussing About NICE CXone?

elevio by Dixa

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Epic Games, Loom, AccuWeather and eBay are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial

Average Rating: 4.9/5.0

Total Reviews: 14

How Do G2 Users Rate elevio by Dixa?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind elevio by Dixa?

  • Seller: Dixa
  • Year Founded: 2015
  • HQ Location: Copenhagen, Capital Region
  • Twitter: @DixaApp
    2,708 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    150 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 53% Medium, 47% Small

What Are Recent G2 Reviews of elevio by Dixa?

What Are G2 Users Discussing About elevio by Dixa?

Upland Panviva

Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their customer experience operations are compliant, competitive, and productive. Tailored for healthcare, health insurance, banking, utilities, and BPO organizations with large contact centers, Panviva offers flexible solutions that allow you to evolve at your own pace. From compliance-focused manual knowledge management to fully AI-powered, seamlessly integrated guidance across your contact center ecosystem, Panviva grows with you. Experience the productivity power of Panviva and transform your organization's knowledge delivery while maintaining strict compliance standards, all backed by deep industry expertise.

Average Rating: 4.6/5.0

Total Reviews: 93

How Do G2 Users Rate Upland Panviva?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Automation: 8.1/10 (Category avg: 8.7/10)
  • Integrations: 9.0/10 (Category avg: 8.6/10)
  • Personalization: 9.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Upland Panviva?

  • Seller: Upland Software
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    802 employees on LinkedIn®
  • Ownership: NASDAQ:UPLD

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Insurance
  • Company Size: 52% Medium, 41% Large

What Do G2 Reviewers Say About Upland Panviva?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of Upland Panviva, noting its efficiency in streamlining information retrieval for critical tasks.
  • Users value the real-time analytics of Upland Panviva, enhancing efficiency in resource management and information retrieval.
  • Users enjoy the versatile daily use of Upland Panviva, finding it effective for both instructional and product materials.
  • Users find the ease of learning with Upland Panviva makes information access quick and efficient in demanding environments.
  • Users value the ease of use of Upland Panviva, benefiting from its versatile applications for various materials.
Cons
  • Users face customization issues with Upland Panviva, often needing to adapt to its framework instead of tailoring it.
  • Users experience occasional glitches with the system when managing images, though they are manageable.
  • Users experience integration issues with Upland Panviva, finding it challenging to customize for specific company needs.
  • Users find it difficult to integrate Upland Panviva with multi-platform systems, limiting customization to their specific needs.
  • Users face limited customization, often working within Upland Panviva's structure rather than adapting it to their needs.

What Are Recent G2 Reviews of Upland Panviva?

What Are G2 Users Discussing About Upland Panviva?

Hornbill Service Manager

Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.

Average Rating: 4.5/5.0

Total Reviews: 136

How Do G2 Users Rate Hornbill Service Manager?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Automation: 7.1/10 (Category avg: 8.7/10)
  • Integrations: 7.4/10 (Category avg: 8.6/10)
  • Personalization: 7.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Hornbill Service Manager?

  • Seller: Hornbill
  • Year Founded: 1995
  • HQ Location: Ruislip, UNITED KINGDOM
  • Twitter: @Hornbill
    957 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    172 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Government Administration
  • Company Size: 58% Large, 39% Medium

What Are Recent G2 Reviews of Hornbill Service Manager?

ViaSay

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Average Rating: 4.6/5.0

Total Reviews: 49

How Do G2 Users Rate ViaSay?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Automation: 7.0/10 (Category avg: 8.7/10)
  • Integrations: 8.9/10 (Category avg: 8.6/10)
  • Personalization: 7.5/10 (Category avg: 8.5/10)

Who Is the Company Behind ViaSay?

  • Seller: ViaSay
  • Year Founded: 2016
  • HQ Location: Paris, Île-de-France
  • Twitter: @Mindsay_ai
    1,437 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Airlines/Aviation, Leisure, Travel & Tourism
  • Company Size: 50% Medium, 34% Large

What Do G2 Reviewers Say About ViaSay?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support from Laiye, highlighted by proactive assistance and training opportunities.
  • Users find ViaSay to be straightforward and easy to use, making the experience enjoyable and accessible, especially for beginners.
  • Users value the efficiency of ViaSay for its intuitive design and proactive support for seamless usage.
  • Users value the exceptional support from Laiye, appreciating proactive assistance and training for a seamless experience.
  • Users value the exceptional support from ViaSay, with proactive assistance and tailored training for optimal use.
Cons
  • Users find AI limitations in ViaSay require assistance, though improvements in flow builder have enhanced user experience.
  • Users find that flow management requires assistance, although recent updates have improved accessibility and intuitiveness.
  • Users find the learning curve challenging, but recent updates have improved the ease of use significantly.
  • Users note a dependency on team assistance for building use cases, although improvements have been made to ease this process.

What Are Recent G2 Reviews of ViaSay?

What Are G2 Users Discussing About ViaSay?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026