G2

VB

Vishal B.

Trainee Software Engineer

Mid-Market (51-1000 emp.)

12/14/2023

"Revolutionizing Customer Support by Oracle Service Cloud"

5/5

What do you like best about Oracle Service Cloud (formerly RightNow)?

Oracle Service Cloud for its robust customer service capabilities, comprehensive ticketing system and seamless integration with other products.

Its user-friendly interface and extensive features contribute to efficient customer support management. Review collected by and hosted on G2.com.

What do you dislike about Oracle Service Cloud (formerly RightNow)?

Dislike about oracle service cloud is the challenges with the complexity of initial setup and configuration in oracle service cloud.

Also occasional issues with the user interface and the learning curve for certain advanced features have been cited as areas for improvement. Review collected by and hosted on G2.com.

What problems is Oracle Service Cloud (formerly RightNow) solving and how is that benefiting you?

Oracle Service Cloud (formerly RightNow) addresses customer service challenges by providing a unified platform for managing support interactions. Its benefits include streamlined ticketing, efficient case resolution and a comprehensive knowledge base, resulting in improved customer satisfaction.

These features beneficial for enhancing overall customer support processes and fostering positive customer relationships. Review collected by and hosted on G2.com.