G2

RENJI R.

Founder & COO

Small-Business (50 or fewer emp.)

8/21/2023

"An easy-to-use tool for seamless WhatsApp lead optimization and interactive bot-flow"

4.5/5

What do you like best about LimeChat?

- Bot Flow - Handles 80% of queries itself, reducing engagement time and improving customer experience.

- Omnichannel Helpdesk to manage tickets across WhatsApp, Instagram, Facebook, and Email

- Tools like Canned Responses which allow saving most commonly asked Q/As or product queries

- Message templates for quickly sending messages to all contacts

- Analytics dashboard that allows you to see all the details of your campaigns, tickets, agents' interaction time to resolve tickets, categorizing ticket types/query types all in one place

- 2-way Retention Campaigns on WhatsApp, that can 3x the conversion of abandoned checkouts, reorder, upsell, customer win-back campaign etc.

- Pre-Purchase, Post-Purchase workflows

- Click to WhatsApp ad flow support

- On-boarding team | Limechat is excellent. The transition and on-boarding, training etc. went so smoothly and especially Ananya was excellent in helping our team get the knack of using the tool for day-to-day operations. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

While Limechat is excellent for Shopify users, I feel WooCommerce has limited functionalities. Conversion rates are not captured. You can only see the number of users who went till the shop now button, whether it's a successful sale or abandoned cart - it's not captured like Shopify.

The direct-to-click associated orders from the customer chat window feature - This is only for Shopify.

Integration with WooCommerce and plugins could be improved. The features offered for Shopify users should be there for WooCommerce as well.

Analytics tracking of conversions of campaigns is not available for WooCommerce. Review collected by and hosted on G2.com.

What problems is LimeChat solving and how is that benefiting you?

Our customers love the interactive platform that LimeChat provides. They can easily search for products and then interact with our super interactive chatbot to streamline their queries. We also could understand highly sought after products or max number of queries for which product etc. Understand user behavior etc.

Our brand is very responsive and we want to make sure our customer interactions about the brand and products are answered within a specific time. Limechat makes this seamless!

Manage tickets across WhatsApp, Instagram, Facebook, and Email - this feature is by far our most favorite than the bot itself! None of the queries go missed. Being a responsible D-C brand, we feel our customer interactions about the brand and products must be rightly answered within a specific time. With Limechat, this is seamless.

The broadcast campaigns with promotional offers and products/new launches or sales - This is super easy and convenient with Lime Chat. Review collected by and hosted on G2.com.