![Kishore K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kishore K.")
KK

Kishore K.

Assistant Manager

Small-Business (50 or fewer emp.)

7/31/2025

"Customer Support"

5/5

What do you like best about Haptik?

Haptik offers powerful conversational AI its useful for automating customer service and boosting engagement across industries Review collected by and hosted on G2.com.

What do you dislike about Haptik?

While Haptik is feature-rich, the platform can have a learning curve for new users, and customization may require more technical involvement compared to simpler chatbot builders.

And also, customization of Subadmin access, and more analytics data can be improved. Review collected by and hosted on G2.com.

What problems is Haptik solving and how is that benefiting you?

Haptik is solving the problem of managing high volumes of customer queries by automating conversations through AI-powered chatbots. This has helped improve response times, reduce support costs, and enhance customer satisfaction for our business. Review collected by and hosted on G2.com.

Show More

Rating Updated (7/29/2026)
Current UserValidated ReviewerSource: Organic

See what 165 reviewers think of Haptik

4.5 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/haptik/reviews)