Best Customer Journey Mapping Tools - Page 4

How Many Customer Journey Mapping Tools Products Does G2 Track?

Total Products under this Category: 106

Category Stats (Sep 2026)

  • Average Rating: 4.53/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Pushwoosh (+0.3%) - Among all products in this category, Pushwoosh recorded the largest rating increase compared to last month

Last updated: September 05, 2026

How Does G2 Rank Customer Journey Mapping Tools Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 45,900+ Authentic Reviews
  • 106+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Journey Mapping Tools

G2 Grid® for Customer Journey Mapping Tools plotting products by satisfaction and market presence

Highlighted products: Miro, Lucid Visual Collaboration Suite, Agentforce Marketing (formerly Salesforce Marketing Cloud), CleverTap, Contentsquare, Glassbox, MoEngage, and Quadient Inspire.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-journey-mapping/grids.json?focus%5B%5D=miro&focus%5B%5D=lucid-software-inc-lucid-visual-collaboration-suite&focus%5B%5D=agentforce-marketing-formerly-salesforce-marketing-cloud&focus%5B%5D=clevertap&focus%5B%5D=contentsquare&focus%5B%5D=glassbox&focus%5B%5D=moengage&focus%5B%5D=quadient-inspire)

Merren Customer Survey Platform

Merren is now an AI-Led Customer Research Platform that brings speed, scale, and depth to customer insights. At its core is Maya, our AI interviewer runs in-depth conversations that feel human over chat or voice. Maya conducts interviews across languages and time zones, at a scale. Maya designs instant discussion guides, runs multilingual interviews and analyzes responses. Within hours, you receive transcripts, themes, sentiment, and audio or video snippets. Empower researchers and marketers to make smarter product and marketing decisions, faster. Maya doesn’t replace human researchers; she augments them. Maya is launching in early access and we’d love your feedback.

Average Rating: 4.8/5.0

Total Reviews: 28

How Do G2 Users Rate Merren Customer Survey Platform?

  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)
  • Multiple Personas: 8.8/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.8/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 3.3/10 (Category avg: 10/10)

Who Is the Company Behind Merren Customer Survey Platform?

  • Seller: Merren
  • Year Founded: 2001
  • HQ Location: Austin
  • Twitter: @MerrenIO
    5 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Media Production
  • Company Size: 64% Small, 36% Medium

What Do G2 Reviewers Say About Merren Customer Survey Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of setup and customization, leading to improved engagement and quicker insights from surveys.
  • Users find Merren's platform incredibly easy to use, allowing efficient survey setup and improved customer engagement.
  • Users love the easy survey creation with Merren, enjoying increased engagement and valuable insights swiftly.
  • Users value the time-saving features of Merren, allowing for quick setup and streamlined customer feedback collection.
  • Users value the customer insights provided by Merren, benefiting from improved response rates and faster feedback collection.
Cons
  • Users desire more template options to enhance customization and flexibility in the Merren Customer Survey Platform.
  • Users desire more customization options, as current templates are insufficient for their specific needs.

What Are Recent G2 Reviews of Merren Customer Survey Platform?

Netmera

Netmera is a customer data and engagement platform for enterprise marketing, product, and CX teams in banking, fintech, telecoms, retail, media, and e-commerce. Data collection, omnichannel campaign execution, and analytics run in one platform, so teams act on real-time behavior without routing tasks through IT. Typical implementation runs 4 to 8 weeks, depending on the audience size and channel diversity. Compliance covers GDPR, ISO certifications, and IYS for the Turkish market. Data: Tagless Data Capture collects behavioral events automatically. SDKs cover Android, iOS, Flutter, React Native, Huawei, and Cordova. Data can be ingested via API, SDK, FTP import, or panel upload, and exported via FTP or webhooks. Channels: mobile and web push, email, SMS, WhatsApp, in-app messages, web pop-ups, geofencing. Deferred Deep Linking connects campaign links to specific in-app content, even through app installation. Integrations: Google Cloud, AWS, SAP, Adobe Experience Cloud, Shopify, MParticle, Adjust, Mixpanel, Infobip, Twilio, Facebook (Meta). AI capabilities: - Predictive segments: churn risk, purchase intent, high-value users - Content Optimizer for multilingual copy generation - Agentic AI that configures full campaigns for team review - Official MCP Server connecting Claude, ChatGPT, and other tools to your account Scale: 100+ companies, 300+ apps, 500M+ end users yearly, 30B+ events monthly. Selected results: - DenizBank restored a 10% loan conversion rate after funnel diagnostics found a drop-off bug - Turkcell raised Customer Effort Score by 13%, improved App Store ratings by 50% - Mackolik sends 20,000+ daily notifications with a 20% retention lift - Pluxee converted 3.7% of web traffic into qualified leads. More customer success stories: https://netmera.com/case-studies/

Average Rating: 4.3/5.0

Total Reviews: 49

How Do G2 Users Rate Netmera?

  • Ease of Admin: 8.6/10 (Category avg: 8.7/10)
  • Multiple Personas: 10.0/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.9/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Netmera?

  • Seller: Netmera
  • Company Website:
  • Year Founded: 2010
  • HQ Location: İstanbul, TR
  • Twitter: @netmera
    2,793 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 39% Small, 33% Medium

What Do G2 Reviewers Say About Netmera?

AI-generated summary from verified user reviews

Pros
  • Users find Netmera's ease of use and user-friendly interface enhance their marketing efforts significantly.
  • Users value the outstanding customer support from Netmera, noting prompt responses and helpful assistance when needed.
  • Users value the exceptional support from Netmera, enhancing communication and operational efficiency through detailed segmentation.
  • Users value the effective customer engagement capabilities of Netmera, enhancing interactions through diverse digital channels.
  • Users appreciate the effective engagement capabilities of Netmera, enabling targeted communications and improved marketing success.
Cons
  • Users find the high complexity of Netmera challenging, especially when managing multiple campaigns and features.
  • Users find inadequate reporting frustrating, lacking essential data and features for effective decision-making.
  • Users find the complexity of Netmera challenging, making data analysis and feature requests more difficult and time-consuming.
  • Users experience data inaccuracy with Netmera, leading to confusion and inefficiencies during analysis and data transfer.
  • Users note several missing features in Netmera, particularly improved documentation and valuable AI-driven capabilities.

What Are Recent G2 Reviews of Netmera?

What Are G2 Users Discussing About Netmera?

Zeta Marketing Platform

Zeta Global (NYSE: ZETA) is the AI Marketing Cloud that leverages advanced artificial intelligence and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. The Zeta Marketing Platform (ZMP) is a fully integrated solution that empowers marketers to create individualized customer experiences across channels and devices. Composed of Zeta CDP, Zeta ESP, and Zeta Activation, the ZMP enables brands to unify customer data, personalize engagement, and execute omnichannel campaigns with precision. Our native CDP solution leverages Zeta’s expansive identity graph (240M+ global identities) to recognize and engage real people, while our industry-leading ESP delivers real-time, cross-channel experiences beyond the inbox. Zeta Activation allows marketers to discover and reach the right audiences with deterministic data and intent signals. With Zeta, brands achieve a persistent, unified view of customers and prospects, seamlessly orchestrating every interaction with AI-driven insights. By combining a proprietary deterministic data set, industrial-strength identity resolution, and advanced omnichannel orchestration, the ZMP delivers measurable performance with maximum efficiency and a lower total cost of ownership. Whether optimizing acquisition, nurturing customer relationships, or enhancing personalization, Zeta provides the intelligence and automation needed to drive business growth.

Average Rating: 4.0/5.0

Total Reviews: 114

How Do G2 Users Rate Zeta Marketing Platform?

  • Ease of Admin: 7.5/10 (Category avg: 8.7/10)
  • Multiple Personas: 9.2/10 (Category avg: 8.4/10)
  • Customizable Templates: 10.0/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Zeta Marketing Platform?

  • Seller: Zeta Global
  • Company Website:
  • Year Founded: 2007
  • HQ Location: New York, NY
  • Twitter: @ZetaGlobal
    16,660 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,116 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Retail
  • Company Size: 44% Medium, 38% Large

What Do G2 Reviewers Say About Zeta Marketing Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Zeta Marketing Platform, enjoying intuitive features and seamless navigation.
  • Users commend Zeta Marketing Platform for its exceptional customer support, ensuring smooth collaboration and efficient problem resolution.
  • Users commend the intuitive interface and comprehensive features of Zeta Marketing Platform for efficient campaign management.
  • Users appreciate the intuitive interface and efficient tools of Zeta Marketing Platform, enhancing their campaign building experience.
  • Users benefit from improved performance results with quick campaign management and effective email strategies on Zeta.
Cons
  • Users find the learning curve challenging, finding the dynamic personalization features complicated and overwhelming for newcomers.
  • Users experience slow loading speeds and poor search functionality, complicating campaign management and audience comparison.
  • Users find the missing features of Zeta Marketing Platform limit its usability and overall experience.
  • Users find the complex usability of Zeta Marketing Platform to be overwhelming and challenging, especially for newcomers.
  • Users find the Zeta Marketing Platform's poor usability due to its complex and outdated interface, hindering effective navigation.

What Are Recent G2 Reviews of Zeta Marketing Platform?

What Are G2 Users Discussing About Zeta Marketing Platform?

Alpine IQ

Alpine IQ empowers high-risk industries by providing customer-focused technology to help retailers and brands of all sizes resolve growth challenges and generate revenue. The company provides customers with the industry's most extensive suite of tools to protect, segment, and promote all in-store and online operations.

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate Alpine IQ?

  • Ease of Admin: 9.6/10 (Category avg: 8.7/10)
  • Multiple Personas: 7.8/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.3/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Alpine IQ?

Who Uses This Product?

  • Company Size: 55% Small, 18% Medium

What Do G2 Reviewers Say About Alpine IQ?

AI-generated summary from verified user reviews

Pros
  • Users find Alpine IQ's ease of use impressive, as it seamlessly organizes customer data for effective engagement.
  • Users value the user-friendly analytics of Alpine IQ, providing valuable insights and enhancing customer engagement effectively.
  • Users commend Alpine IQ for its robust features, including advanced segmentation and auto campaigns, enhancing customer engagement.
  • Users value the seamless audience engagement features of Alpine IQ, enhancing marketing effectiveness through personalized messaging and insights.
  • Users value the easy-to-use customer engagement features of Alpine IQ, enhancing communication and improving retention rates.
Cons
  • Users find the learning curve steep, making it challenging to navigate and utilize all of Alpine IQ's features effectively.
  • Users find the complex features of Alpine IQ challenging, particularly regarding setup and understanding reporting tools.
  • Users find the steep learning curve of Alpine IQ challenging, especially in mastering its complex features and interface.
  • Users find the cluttered interface of Alpine IQ overwhelming, complicating navigation and user experience for beginners.
  • Users find the setup complexity of Alpine IQ challenging, as it requires time to master and configure effectively.

What Are Recent G2 Reviews of Alpine IQ?

Boardmix

Boardmix is an innovative online whiteboard that enables seamless brainstorming, discussion, and collaborative creation. Harness the power of AI and redefine your remote work experience.

Average Rating: 4.5/5.0

Total Reviews: 23

How Do G2 Users Rate Boardmix?

  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)
  • Multiple Personas: 9.2/10 (Category avg: 8.4/10)
  • Customizable Templates: 9.4/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 6.7/10 (Category avg: 10/10)

Who Is the Company Behind Boardmix?

Who Uses This Product?

  • Company Size: 70% Small, 39% Medium

What Do G2 Reviewers Say About Boardmix?

AI-generated summary from verified user reviews

Pros
  • Users find Boardmix easy to use with flexible templates and helpful AI, enhancing their collaborative efforts.
  • Users value the real-time collaboration features of Boardmix, enhancing teamwork and communication effectively.
  • Users value Boardmix for its all-in-one collaborative whiteboard with built-in AI that enhances brainstorming and teamwork.
  • Users love the variety of templates in Boardmix, enhancing their brainstorming and project planning experiences effortlessly.
  • Users commend the fast customer support of Boardmix, enhancing their experience and resolving issues promptly.
Cons
  • Users find Boardmix expensive due to extra subscription costs and locked features affecting overall value.
  • Users find the limited features of Boardmix restrictive, often feeling overwhelmed by the templates provided.
  • Users feel overwhelmed by the limited templates, encountering repetitive content and insufficient pricing information in Boardmix.
  • Users find the software overwhelming due to its numerous tools and complex offline editing options.
  • Users find the overwhelming features of Boardmix daunting, complicating learning and requiring internet dependence for basic functions.

What Are Recent G2 Reviews of Boardmix?

Growlytics

Growlytics is an Omnichannel Marketing Automation suite and a Customer data Platform that enhances user engagement and retention strategies and help increase overall online revenue. Solutions offered by Growlytics: Engagement: Email SMS Whatsapp Web Push notifications In-App Messages Mobile Push Notifications Facebook Automation: Omnichannel User Journeys Analytics: Segmentation Funnels Cohorts Revenue Analytics Campaign Analytics Reporting: Sccheduled reports Growlytics works with many top D2C brands and most of these brands have seen almost 3x-4x increase in there overall revenue.

Average Rating: 4.5/5.0

Total Reviews: 5

How Do G2 Users Rate Growlytics?

  • Multiple Personas: 7.1/10 (Category avg: 8.4/10)
  • Customizable Templates: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Growlytics?

Who Uses This Product?

  • Company Size: 80% Medium, 20% Small

What Are Recent G2 Reviews of Growlytics?

MessageGears Platform

MessageGears is a warehouse-native data activation and engagement platform built for scale. We empower brands to leverage their entire enterprise dataset for seamless communication across multiple channels, including email, SMS, mobile, and hundreds of third-party destinations. Our mission is to facilitate efficient and secure data access without the need for moving, copying, or syncing. MessageGears’ composable approach eliminates latency, mitigates security risks, and reduces costs associated with traditional ESPs, CDPs, and marketing clouds. Leading enterprises like Expedia, Chewy, and KAYAK trust MessageGears to manage and activate their customer data across diverse tech stacks. Discover how we drive ROI at messagegears.com.

Average Rating: 4.1/5.0

Total Reviews: 97

How Do G2 Users Rate MessageGears Platform?

  • Ease of Admin: 8.0/10 (Category avg: 8.7/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind MessageGears Platform?

  • Seller: MessageGears
  • Year Founded: 2010
  • HQ Location: Atlanta, GA
  • Twitter: @MessageGears
    2,641 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    120 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 56% Medium, 24% Small

What Do G2 Reviewers Say About MessageGears Platform?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of MessageGears Platform, making it accessible for all skill levels.
  • Users appreciate the detailed analytics of MessageGears Platform, enabling effective data-driven marketing and engagement strategies.
  • Users value the secure data management of MessageGears, enhancing privacy while integrating seamlessly with existing architectures.
  • Users appreciate the easy integrations of MessageGears, enhancing flexibility and security for their marketing efforts.
  • Users appreciate the seamless integrations of MessageGears, enhancing their digital marketing and ensuring data security.
Cons
  • Users note the limited features of MessageGears, such as lack of A/B testing and no staging environment.
  • Users face complexity with SQL queries, finding it less user-friendly than anticipated for marketing tasks.
  • Users find the development challenges of MessageGears Platform frustrating, especially the unexpected SQL requirements and lack of testing environments.
  • Users find the lack of features in A/B testing and email capabilities limiting for their campaigns.
  • Users find the limited testing capabilities of MessageGears Platform a barrier in effectively utilizing campaigns.

What Are Recent G2 Reviews of MessageGears Platform?

What Are G2 Users Discussing About MessageGears Platform?

Solitics

Solitics is a real-time marketing automation platform for iGaming, online trading and retail banking brands. The platform helps teams turn live customer data into personalised engagement across the full user lifecycle, with AI helping translate user behaviour and business goals into the next best action. From first visit to long-term retention, Solitics helps brands respond to what users are doing while the moment still matters. Solitics is built around Adaptive Engagement, an approach that brings Marketing Automation, Smart Gamification and Agentic AI into one connected platform. Marketing Automation gives teams the tools to build real-time user journeys, create segments, trigger messages and coordinate communication across email, SMS, push, in-app messaging and WhatsApp. Multiple channels can work together within the same journey, so each interaction feels more relevant and connected. Smart Gamification adds another layer to the experience. Teams can use missions, widgets, mini-games, tournaments, leaderboards, progress tracking and rewards to guide user behaviour and increase participation. The Agentic AI layer helps teams move faster from insight to action. It supports strategy, segmentation, journey logic, content ideas, performance analysis and optimisation using natural language, while autonomous AI agents handle the heavy lifting up to approval by preparing strategies, logic, insights and recommendations. Teams keep full control over what goes live, so goals and KPIs can turn into practical marketing actions without manual work at every step. Solitics processes live data and responds within 0.8 seconds of user activity. The platform also offers a no-code interface and a guaranteed 45-day integration process, helping teams move from setup to live engagement quickly. Founded in 2013, Solitics works with hundreds of brands, helping them engage millions of users and process billions of customer events every day.

Average Rating: 4.6/5.0

Total Reviews: 29

How Do G2 Users Rate Solitics?

  • Ease of Admin: 8.5/10 (Category avg: 8.7/10)
  • Multiple Personas: 6.7/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.3/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Solitics?

  • Seller: Solitics
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Tel Aviv
  • Twitter: @solitics
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    39 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Gambling & Casinos
  • Company Size: 66% Medium, 31% Small

What Do G2 Reviewers Say About Solitics?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time customer engagement capabilities of Solitics, enhancing their campaigns and personalization efforts significantly.
  • Users highlight the easy creation of segments in Solitics, enhancing personalized messaging and campaign relevance.
  • Users highlight the ease of creating dynamic customer journeys with Solitics, enhancing engagement and relevance in campaigns.
  • Users value the personalization features of Solitics, enhancing customer engagement and making campaigns highly relevant.
  • Users rave about the personalization services of Solitics, enhancing engagement through tailored customer journeys.
Cons
  • Users find the steep learning curve challenging initially, especially without technical help for setup and advanced features.
  • Users find complex reporting in Solitics challenging, requiring time to master interface and reporting export flexibility.
  • Users find the initial setup complex, often requiring technical assistance to navigate properly.
  • Users find the insufficient guidance in Solitics challenging, especially during the setup and customization processes.
  • Users face integration issues, struggling with the setup due to insufficient onboarding and the need for technical support.

What Are Recent G2 Reviews of Solitics?

What Are G2 Users Discussing About Solitics?

Air360

The go-to-platform for an easy to start, conversion rate optimization. Air360 is a AI-powered digital experience analytics software that uncovers user behavior and optimizes conversion rates of your website and mobile app. It uncovers hidden user behaviors across customer journeys.

Average Rating: 4.6/5.0

Total Reviews: 18

How Do G2 Users Rate Air360?

  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Air360?

  • Seller: Air360
  • Year Founded: 2016
  • HQ Location: Tokyo, Japan
  • Twitter: @weareair360
    203 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 63% Small, 32% Medium

What Do G2 Reviewers Say About Air360?

AI-generated summary from verified user reviews

Pros
  • Users value Air360 for its intuitive interface and no-code implementation, making user behavior analysis straightforward and effective.
  • Users commend Air360 for its sharp focus on actionable insights, significantly enhancing website conversion rates and user understanding.
  • Users love the ease of use of Air360, appreciating its intuitive interface and no-code implementation for actionable insights.
  • Users value the actionable insights provided by Air360, enhancing website conversion through intuitive heatmaps and user behavior tracking.
  • Users value the insightful analytics from Air360, enabling effective conversion optimization and user behavior understanding.
Cons
  • Users find the complexity of Air360 overwhelming initially, requiring time to learn its various features.
  • Users find Air360's features overwhelming at first, experiencing a difficult learning curve to fully utilize the data effectively.
  • Users find the pricing comparatively high, particularly impacting startups despite the valuable features offered.
  • Users find the feature overload in Air360 overwhelming initially, requiring time to learn how to use everything effectively.
  • Users find filtering issues with Air360, as advanced options are limited and lack automation for alerts and segments.

What Are Recent G2 Reviews of Air360?

What Are G2 Users Discussing About Air360?

Odyssiant

Odyssiant is an AI visibility and answer optimisation platform that helps brands measure and improve how they appear in AI-generated answers. It runs structured “audit” prompt libraries across multiple engines, captures the exact answers and citations, and scores performance by buyer journey stage, theme, and competitor comparisons. Odyssiant then turns gaps into a prioritised action list across content, proof, PR/media, listings and analyst sources - so teams know what to publish or fix next to influence the answers. Built for marketers and growth teams who need a repeatable baseline and monthly tracking as AI becomes the new top-of-funnel.

Average Rating: 4.9/5.0

Total Reviews: 4

How Do G2 Users Rate Odyssiant?

  • Multiple Personas: 10.0/10 (Category avg: 8.4/10)
  • Customizable Templates: 10.0/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 3.3/10 (Category avg: 10/10)

Who Is the Company Behind Odyssiant?

  • Seller: Odyssiant
  • Year Founded: 2013
  • HQ Location: United Kingdom
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of Odyssiant?

What Are G2 Users Discussing About Odyssiant?

Sailthru by Marigold

Sailthru by Marigold keeps media and retail organizations ahead of the digital curve with an industry-leading suite of cross-channel marketing solutions that maximize audience engagement, drive revenue through deeper personalization, and operationalize and amplify data. Powered by zero- and first-party data, Sailthru by Marigold empowers modern marketers to cultivate deep, life-long relationships with customers by curating personalized journeys that drive rich engagement and secure brand loyalty. The world’s most innovative publishers and fastest-growing ecommerce companies trust Sailthru by Marigold to help them succeed.

Average Rating: 4.2/5.0

Total Reviews: 153

How Do G2 Users Rate Sailthru by Marigold?

  • Ease of Admin: 8.5/10 (Category avg: 8.7/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Sailthru by Marigold?

  • Seller: Zeta Global
  • Year Founded: 2007
  • HQ Location: New York, NY
  • Twitter: @ZetaGlobal
    16,660 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,116 employees on LinkedIn®
  • Ownership: NYSE: ZETA

Who Uses This Product?

  • Who Uses This: Marketing Manager
  • Top Industries: Publishing, Retail
  • Company Size: 61% Medium, 21% Small

What Do G2 Reviewers Say About Sailthru by Marigold?

AI-generated summary from verified user reviews

Pros
  • Users value the advanced automation of Sailthru, enhancing engagement through personalized and effective campaign management.
  • Users appreciate the advanced automation features of Sailthru, enhancing personalization and campaign management for impactful engagement.
  • Users value the advanced automation features of Sailthru, enhancing personalization and engagement for tailored campaigns.
  • Users value the advanced personalization and predictive analytics of Sailthru, enhancing customer engagement effectively.
  • Users appreciate Sailthru by Marigold for its advanced personalization and predictive analytics, enhancing engagement across channels.
Cons
  • Users find the difficult learning curve of Sailthru challenging, especially for teams lacking technical support and resources.
  • Users find Sailthru's inadequate reporting tools cumbersome and difficult to interpret, hindering data-driven decision making.
  • Users find the steep learning curve of Sailthru challenging, especially for smaller teams without technical support.
  • Users find limited reporting options difficult to navigate, impacting their ability to interpret analytics effectively.
  • Users find reporting tools cumbersome and fragmented, making it difficult to extract meaningful insights effectively.

What Are Recent G2 Reviews of Sailthru by Marigold?

What Are G2 Users Discussing About Sailthru by Marigold?

Cemantica

A scalable Customer Experience management platform designed by certified CX professionals. Cemantica supports the full CX journey—from strategy through execution. Begin by mapping your customer journeys, then track and manage the resulting actions. When you're ready, integrate your Voice of Customer data directly into your maps, and use the ROI module to quantify the financial impact of your CX initiatives. Leverage AI to enhance productivity and guide decision-making. Cemantica’s AI Assistant, Alex AI, acts as your virtual CX team member—supporting persona creation, instantly building and enriching journey maps, identifying friction points across touchpoints, and recommending solutions. Cemantica empowers you to establish strong CX foundations and scale at your own pace by unlocking modules as your maturity and needs evolve.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Cemantica?

  • Ease of Admin: 10.0/10 (Category avg: 8.7/10)
  • Multiple Personas: 10.0/10 (Category avg: 8.4/10)
  • Customizable Templates: 10.0/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Cemantica?

  • Seller: Cemantica
  • Year Founded: 2018
  • HQ Location: Levallois-Perret, FR
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Cemantica?

What Are G2 Users Discussing About Cemantica?

CXDeployer

CXDeployer is a cloud-based all-in-one solution that enables design thinking professionals to deploy and transform the customer experience by creating, sharing, and presenting the persona map, business model canvas, customer journey map, ideation, and execution management of the best idea. Features & Functionalities: Persona Mapping | Empathy Mapping | Customer Journey Mapping | Business Model Canvas | Ideation Management | Task Management ******************************************************** Design your customer’s persona: Create custom layout Upload pictures Rich Text Editor Multiple Persona views ******************************************************* Describe your customer’s thinking, feeling, fear, hope and dreams: Map empathy for multiple personas Compare and analyze empathy maps Intuitive platform with zero learning curve A complete activity log history ****************************************************** Design and analyze solution’s value proposition: Easy to organize in a page Add multiple cards per section Real-time collaboration Comments and feedback ***************************************************** Visualize your customer’s experience and create a professional-looking journey map: Natural layout to quickly onboard your team Export to PNG Multiple lane types – Phase, Card, Bubble, Line, Image, and File Add visuals – icon and images ***************************************************** Involve and engage everyone to get ideas to improve customer experience: Share and build on each other’s ideas Crowd vote and score ideas Categorize by benefit type and tag ideas Post idea anonymously **************************************************** Manage tasks to implement the best improvement idea: Select from a range of improvement methodologies Pre-build tasks to get you started Set a deadline to complete Drag and drop task as it progresses to easily change the status

Average Rating: 3.5/5.0

Total Reviews: 3

Who Is the Company Behind CXDeployer?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are G2 Users Discussing About CXDeployer?

FunnelStory

FunnelStory is a Customer SuperIntelligence Platform that combines enterprise structured and unstructured data to generate super­intelligence, driving a 90% reduction in surprise churn, tripling customer success productivity, and delivering leading indicators of risk/opportunity 3-9 months in advance. In Addition, FunnelStory Renari's AI Reasoning engine enables customers to perform custom AI searches and reasoning over enterprise data, as well as create and execute custom Agentic AI workflows in place of manual tasks.

Average Rating: 4.8/5.0

Total Reviews: 13

How Do G2 Users Rate FunnelStory?

  • Ease of Admin: 9.3/10 (Category avg: 8.7/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 5.3/10 (Category avg: 10/10)

Who Is the Company Behind FunnelStory?

  • Seller: FunnelStory
  • Year Founded: 2022
  • HQ Location: Los Altos, US
  • Twitter: @FunnelStory
    41 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer & Network Security
  • Company Size: 62% Medium, 31% Small

What Do G2 Reviewers Say About FunnelStory?

AI-generated summary from verified user reviews

Pros
  • Users value the out-of-the-box analytics of FunnelStory, enabling effective tracking and proactive insights for better decision-making.
  • Users praise the responsive customer support from FunnelStory, highlighting quick modifications and a streamlined onboarding experience.
  • Users value the ease of use of FunnelStory, particularly its smooth integration and intuitive setup process.
  • Users value the responsive and efficient team at FunnelStory, enhancing their experience with actionable insights and support.
  • Users appreciate the automation capabilities of FunnelStory, enhancing engagement and streamlining journey mapping effortlessly.
Cons
  • Users note limited customization options in FunnelStory, expressing a desire for more control over insights and reports.
  • Users find the complexity of FunnelStory's setup daunting, resulting in a steep learning curve for new users.
  • Users find that FunnelStory's expertise required for setup and SQL queries can complicate initial implementation and usability.
  • Users find the steep learning curve of FunnelStory challenging despite strong support from the team during onboarding.
  • Users face a complex data management setup that can extend implementation times significantly, affecting overall user experience.

What Are Recent G2 Reviews of FunnelStory?

iwinBACK

iwinBACK helps marketers "win back" the power to understand and communicate with their customers through automation, channel unification, data analytics, easy asset creation, and an intuitive customer journey creator. We bring a new level of efficiency and performance to digital marketing teams by helping them build and manage campaigns and call centre staff, for multiple markets, brands, and segments simultaneously. Real time data analysis with actionable insights help to continually improve KPIs at all stages of the customer lifecycle while reducing the operating, monitoring and reporting burden. We help companies find that extra margin that they know is there, but is currently out of reach. By gathering customer behavioural data and then applying the insights effectively within the iwinBACK system, our clients are able to engage customers in a more meaningful and personalized way. Leveraging a high degree of knowledge about CRM has allowed us to identify gaps that exist in current applications and design software, and then strategically close those gaps, improve product performance and enhance customer loyalty. The evolution of data processing has placed an onus on the quality of engagement rather than the quantity. A tailor made solution that considers the rights of the data controller and the data subject has never been more important. By taking a balanced approach to these rights, iwinBACK has been able to build highly secure, self optimizing and scalable platforms that cater to the needs of both the marketers and their customers. If you would like to know more about building your own custom, automated omnichannel journey platform that will make your CRM more competitive, then reach out through and book a demo through iwinback.com and see how we can help you build an engagement strategy that’s right for your brand!

Average Rating: 4.8/5.0

Total Reviews: 4

How Do G2 Users Rate iwinBACK?

  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)
  • Multiple Personas: 10.0/10 (Category avg: 8.4/10)
  • Customizable Templates: 10.0/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind iwinBACK?

  • Seller: iwinBACK
  • Year Founded: 2006
  • HQ Location: Surrey, CA
  • Twitter: @iwinback_com
    16 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 25% Large

What Do G2 Reviewers Say About iwinBACK?

AI-generated summary from verified user reviews

Pros
  • Users praise iwinBACK for its innovative email marketing tools that enhance customer engagement and optimize conversions.
  • Users value the insightful analytics of iwinBACK, enhancing campaign effectiveness and driving better customer engagement.
  • Users value the seamless automation of iwinBACK, enhancing customer engagement and simplifying campaign management.
  • Users highlight the automation efficiency of iwinBACK, enabling seamless management and boosting engagement across channels.
  • Users praise the seamless automation features of iwinBACK, enhancing customer engagement and campaign management efficiency.
Cons
  • Users face challenges due to API issues that hinder automation like sending welcome emails for new registrations.
  • Users note a learning curve for junior members adapting to the advanced marketing journeys, but see it as manageable.

What Are Recent G2 Reviews of iwinBACK?

Alanna Iwuh
A
Researched and written by Alanna Iwuh
Updated April 10, 2026