I find Heymarket cost-effective and easy to use. I like that it allows for multiple agents to coordinate texting efforts across shifts. It's really beneficial for us, as we staff a help desk with college students, and when someone replies, another student on shift can review past interactions and pick the thread up using our main helpdesk phone number. I also appreciate that we could text-enable our business phone number for our help desk without needing to acquire a different number. The initial setup was pretty easy, except dealing with AT&T to allow texting on the number, which was an issue with them, not Heymarket. Review collected by and hosted on G2.com.
Teams integration is a little wonky, so we didn't end up using it. Review collected by and hosted on G2.com.
