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Best Conversational Marketing Software with Profiles Capabilities

Benefits of Conversational Marketing Software with Profiles capabilities include: Creation and modification of customer profiles based on conversations.
Below are the top-rated Conversational Marketing Software with Profiles capabilities, as verified by G2’s Research team. Real users have identified Profiles as an important function of Conversational Marketing Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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15 Listings in Conversational Marketing Available
(14,286)4.5 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Marketing Hub
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20% Off
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Q4 is make-or-break — and the right tools can be the edge between crushing your goals or missing the mark. In this quick-hit guide, you’ll uncover five high-impact features in Marketing Hub Enterpr

    Users
    • Marketing Manager
    • Marketing Coordinator
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 52% Small-Business
    • 41% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HubSpot Marketing Hub is a platform designed to streamline sales management processes and provide analytics tools for marketing campaigns.
    • Reviewers like the user-friendly interface, easy navigation system, and the ability to send batch emails to large numbers of customers, as well as the Analyze tab for viewing infographics of important KPIs.
    • Reviewers noted that the system can be slow when running certain reports, updates can cause the system to get stuck, and the user interface is updated frequently which can be disruptive.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HubSpot Marketing Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,010
    Features
    1,371
    Email Marketing
    1,316
    Intuitive
    1,224
    Automation
    1,167
    Cons
    Missing Features
    924
    Learning Curve
    919
    Limited Features
    904
    Expensive
    725
    Complexity
    561
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HubSpot Marketing Hub features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Lead Gathering
    Average: 8.4
    8.2
    Targeting
    Average: 8.6
    8.3
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    787,286 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,595 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Q4 is make-or-break — and the right tools can be the edge between crushing your goals or missing the mark. In this quick-hit guide, you’ll uncover five high-impact features in Marketing Hub Enterpr

Users
  • Marketing Manager
  • Marketing Coordinator
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 52% Small-Business
  • 41% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HubSpot Marketing Hub is a platform designed to streamline sales management processes and provide analytics tools for marketing campaigns.
  • Reviewers like the user-friendly interface, easy navigation system, and the ability to send batch emails to large numbers of customers, as well as the Analyze tab for viewing infographics of important KPIs.
  • Reviewers noted that the system can be slow when running certain reports, updates can cause the system to get stuck, and the user interface is updated frequently which can be disruptive.
HubSpot Marketing Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,010
Features
1,371
Email Marketing
1,316
Intuitive
1,224
Automation
1,167
Cons
Missing Features
924
Learning Curve
919
Limited Features
904
Expensive
725
Complexity
561
HubSpot Marketing Hub features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.4
Lead Gathering
Average: 8.4
8.2
Targeting
Average: 8.6
8.3
Analytics
Average: 8.4
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
787,286 Twitter followers
LinkedIn® Page
www.linkedin.com
11,595 employees on LinkedIn®
(1,343)4.9 out of 5
Optimized for quick response
4th Easiest To Use in Conversational Marketing software
View top Consulting Services for Qualified
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

    Users
    • Sales Development Representative
    • Marketing Operations Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 70% Mid-Market
    • 20% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qualified is a chat system that supports booking meetings directly from a website and bridges the speed-to-lead gap often found with other Marketing Automation tools.
    • Users frequently mention the user-friendly interface, the ability to scale Business Development Rep workload, and the valuable insights provided by the AI chatbot.
    • Users mentioned that it takes time to learn the tool, with many settings to get used to, and setting up prompts isn’t always quick.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Qualified Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    277
    Helpful
    248
    Customer Service
    211
    Ease of Use
    210
    Features
    208
    Cons
    Learning Curve
    84
    Missing Features
    73
    Steep Learning Curve
    49
    Limited Customization
    34
    Complexity
    32
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Qualified features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Lead Gathering
    Average: 8.4
    9.4
    Targeting
    Average: 8.6
    9.2
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @tryqualified
    700 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    286 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users
  • Sales Development Representative
  • Marketing Operations Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 70% Mid-Market
  • 20% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qualified is a chat system that supports booking meetings directly from a website and bridges the speed-to-lead gap often found with other Marketing Automation tools.
  • Users frequently mention the user-friendly interface, the ability to scale Business Development Rep workload, and the valuable insights provided by the AI chatbot.
  • Users mentioned that it takes time to learn the tool, with many settings to get used to, and setting up prompts isn’t always quick.
Qualified Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
277
Helpful
248
Customer Service
211
Ease of Use
210
Features
208
Cons
Learning Curve
84
Missing Features
73
Steep Learning Curve
49
Limited Customization
34
Complexity
32
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.0
9.5
Lead Gathering
Average: 8.4
9.4
Targeting
Average: 8.6
9.2
Analytics
Average: 8.4
Seller Details
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
700 Twitter followers
LinkedIn® Page
www.linkedin.com
286 employees on LinkedIn®

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(3,690)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Conversational Marketing software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI chatbot that provides customer support by answering queries and managing communications.
    • Users frequently mention the efficiency of Fin by Intercom in managing repetitive tasks, providing quick responses, and its ability to learn and adapt over time.
    • Reviewers experienced issues with Fin by Intercom's understanding of complex queries, its setup process, and the unpredictability of costs due to its pricing model.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    409
    Helpful
    390
    Features
    314
    Customer Support
    250
    Efficiency
    240
    Cons
    Missing Features
    144
    Limited Features
    119
    Learning Curve
    99
    AI Limitations
    95
    Expensive
    86
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Lead Gathering
    Average: 8.4
    8.8
    Targeting
    Average: 8.6
    8.2
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,865 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,820 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI chatbot that provides customer support by answering queries and managing communications.
  • Users frequently mention the efficiency of Fin by Intercom in managing repetitive tasks, providing quick responses, and its ability to learn and adapt over time.
  • Reviewers experienced issues with Fin by Intercom's understanding of complex queries, its setup process, and the unpredictability of costs due to its pricing model.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
409
Helpful
390
Features
314
Customer Support
250
Efficiency
240
Cons
Missing Features
144
Limited Features
119
Learning Curve
99
AI Limitations
95
Expensive
86
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.3
Lead Gathering
Average: 8.4
8.8
Targeting
Average: 8.6
8.2
Analytics
Average: 8.4
Seller Details
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,865 Twitter followers
LinkedIn® Page
www.linkedin.com
1,820 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is f

    Users
    No information available
    Industries
    • Computer Software
    • Venture Capital & Private Equity
    Market Segment
    • 60% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Exceed.ai features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Lead Gathering
    Average: 8.4
    8.9
    Targeting
    Average: 8.6
    8.3
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Genesys
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,340 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,430 employees on LinkedIn®
    Phone
    +1 650 466 - 1100
Product Description
How are these determined?Information
This description is provided by the seller.

Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is f

Users
No information available
Industries
  • Computer Software
  • Venture Capital & Private Equity
Market Segment
  • 60% Small-Business
  • 36% Mid-Market
Exceed.ai features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
8.8
Lead Gathering
Average: 8.4
8.9
Targeting
Average: 8.6
8.3
Analytics
Average: 8.4
Seller Details
Seller
Genesys
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,340 Twitter followers
LinkedIn® Page
www.linkedin.com
8,430 employees on LinkedIn®
Phone
+1 650 466 - 1100
(1,254)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Drift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    118
    Helpful
    108
    Features
    68
    Lead Generation
    59
    Chat Features
    56
    Cons
    Missing Features
    29
    Notification Issues
    24
    Inadequate Notifications
    20
    Chat Management
    19
    Notification System
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Lead Gathering
    Average: 8.4
    8.6
    Targeting
    Average: 8.6
    8.1
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,541 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,184 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
118
Helpful
108
Features
68
Lead Generation
59
Chat Features
56
Cons
Missing Features
29
Notification Issues
24
Inadequate Notifications
20
Chat Management
19
Notification System
18
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.7
Lead Gathering
Average: 8.4
8.6
Targeting
Average: 8.6
8.1
Analytics
Average: 8.4
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,541 Twitter followers
LinkedIn® Page
www.linkedin.com
1,184 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real t

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 73% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoho SalesIQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Chat Features
    3
    Ease of Use
    3
    Easy Integrations
    3
    Integrations
    3
    Cons
    Learning Curve
    2
    Billing Issues
    1
    Complexity
    1
    Complexity Issues
    1
    Complex Usage
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho SalesIQ features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Lead Gathering
    Average: 8.4
    8.9
    Targeting
    Average: 8.6
    8.3
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,279 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,500 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real t

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 73% Small-Business
  • 20% Mid-Market
Zoho SalesIQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Chat Features
3
Ease of Use
3
Easy Integrations
3
Integrations
3
Cons
Learning Curve
2
Billing Issues
1
Complexity
1
Complexity Issues
1
Complex Usage
1
Zoho SalesIQ features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.8
Lead Gathering
Average: 8.4
8.9
Targeting
Average: 8.6
8.3
Analytics
Average: 8.4
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,279 Twitter followers
LinkedIn® Page
www.linkedin.com
29,500 employees on LinkedIn®
Phone
+1 (888) 900-9646
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg

    Users
    No information available
    Industries
    • Airlines/Aviation
    • Leisure, Travel & Tourism
    Market Segment
    • 50% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ViaSay Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Efficiency
    1
    Helpful
    1
    Insights
    1
    Cons
    AI Limitations
    1
    Flow Management
    1
    Learning Curve
    1
    Team Dependency
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ViaSay features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.0
    Lead Gathering
    Average: 8.4
    8.3
    Targeting
    Average: 8.6
    8.0
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ViaSay
    Year Founded
    2016
    HQ Location
    Paris, Île-de-France
    Twitter
    @Mindsay_ai
    1,450 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg

Users
No information available
Industries
  • Airlines/Aviation
  • Leisure, Travel & Tourism
Market Segment
  • 50% Mid-Market
  • 34% Enterprise
ViaSay Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Efficiency
1
Helpful
1
Insights
1
Cons
AI Limitations
1
Flow Management
1
Learning Curve
1
Team Dependency
1
ViaSay features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
8.0
Lead Gathering
Average: 8.4
8.3
Targeting
Average: 8.6
8.0
Analytics
Average: 8.4
Seller Details
Seller
ViaSay
Year Founded
2016
HQ Location
Paris, Île-de-France
Twitter
@Mindsay_ai
1,450 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Manychat is the #1 omnichannel platform for D2C brands, Retail stores, Non-profits, Restaurants, Real Estate companies in the world. Founded in 2016, Manychat powers over 1 billion conversations eve

    Users
    • Owner
    • Founder
    Industries
    • Marketing and Advertising
    • Health, Wellness and Fitness
    Market Segment
    • 88% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Manychat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Helpful
    11
    Automation
    10
    Features
    9
    User-Friendly
    8
    Cons
    Limited Features
    7
    Expensive
    6
    Poor Customer Support
    6
    Missing Features
    5
    Limited Integrations
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Manychat features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Lead Gathering
    Average: 8.4
    8.6
    Targeting
    Average: 8.6
    7.9
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ManyChat
    Year Founded
    2016
    HQ Location
    Palo Alto, US
    Twitter
    @ManyChatHQ
    3,695 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    421 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Manychat is the #1 omnichannel platform for D2C brands, Retail stores, Non-profits, Restaurants, Real Estate companies in the world. Founded in 2016, Manychat powers over 1 billion conversations eve

Users
  • Owner
  • Founder
Industries
  • Marketing and Advertising
  • Health, Wellness and Fitness
Market Segment
  • 88% Small-Business
  • 8% Mid-Market
Manychat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Helpful
11
Automation
10
Features
9
User-Friendly
8
Cons
Limited Features
7
Expensive
6
Poor Customer Support
6
Missing Features
5
Limited Integrations
4
Manychat features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
9.2
Lead Gathering
Average: 8.4
8.6
Targeting
Average: 8.6
7.9
Analytics
Average: 8.4
Seller Details
Seller
ManyChat
Year Founded
2016
HQ Location
Palo Alto, US
Twitter
@ManyChatHQ
3,695 Twitter followers
LinkedIn® Page
www.linkedin.com
421 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automat is a conversation company. Conversations are the best way to sell, and this is why we bring the power of sales conversations to your eCommerce—at scale. Ecommerce companies staff their websi

    Users
    No information available
    Industries
    • Cosmetics
    • Consumer Goods
    Market Segment
    • 72% Enterprise
    • 17% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Automat features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    7.3
    Lead Gathering
    Average: 8.4
    8.3
    Targeting
    Average: 8.6
    8.3
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    Montreal, QC
    Twitter
    @automat_inc
    542 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    85 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Automat is a conversation company. Conversations are the best way to sell, and this is why we bring the power of sales conversations to your eCommerce—at scale. Ecommerce companies staff their websi

Users
No information available
Industries
  • Cosmetics
  • Consumer Goods
Market Segment
  • 72% Enterprise
  • 17% Small-Business
Automat features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
7.3
Lead Gathering
Average: 8.4
8.3
Targeting
Average: 8.6
8.3
Analytics
Average: 8.4
Seller Details
Year Founded
2014
HQ Location
Montreal, QC
Twitter
@automat_inc
542 Twitter followers
LinkedIn® Page
www.linkedin.com
85 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Instabot is a conversational marketing platform that allows you to create and launch chatbots that understands your users, and then curates information, answers questions, captures contacts, and books

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 63% Small-Business
    • 23% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Instabot features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Lead Gathering
    Average: 8.4
    9.2
    Targeting
    Average: 8.6
    8.6
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    New York, US
    Twitter
    @Instabot_io
    465 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Instabot is a conversational marketing platform that allows you to create and launch chatbots that understands your users, and then curates information, answers questions, captures contacts, and books

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 63% Small-Business
  • 23% Mid-Market
Instabot features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.3
Lead Gathering
Average: 8.4
9.2
Targeting
Average: 8.6
8.6
Analytics
Average: 8.4
Seller Details
Year Founded
2017
HQ Location
New York, US
Twitter
@Instabot_io
465 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales convers

    Users
    No information available
    Industries
    • Automotive
    • Telecommunications
    Market Segment
    • 61% Enterprise
    • 22% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Whisbi features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    7.5
    Lead Gathering
    Average: 8.4
    7.2
    Targeting
    Average: 8.6
    7.1
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Whisbi
    Year Founded
    2008
    HQ Location
    Barcelona, Catalonia
    Twitter
    @Whisbi
    11,308 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales convers

Users
No information available
Industries
  • Automotive
  • Telecommunications
Market Segment
  • 61% Enterprise
  • 22% Mid-Market
Whisbi features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
7.5
Lead Gathering
Average: 8.4
7.2
Targeting
Average: 8.6
7.1
Analytics
Average: 8.4
Seller Details
Seller
Whisbi
Year Founded
2008
HQ Location
Barcelona, Catalonia
Twitter
@Whisbi
11,308 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoovu is the next generation digital commerce search platform that merges context and meaning across channels to help brands and retailers have rich, personalized conversations with their customers. Z

    Users
    No information available
    Industries
    • Consumer Goods
    Market Segment
    • 47% Small-Business
    • 26% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoovu features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    5.6
    Lead Gathering
    Average: 8.4
    8.3
    Targeting
    Average: 8.6
    5.6
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoovu
    Year Founded
    2006
    HQ Location
    Boston, MA
    Twitter
    @Zoovu
    1,379 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    142 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoovu is the next generation digital commerce search platform that merges context and meaning across channels to help brands and retailers have rich, personalized conversations with their customers. Z

Users
No information available
Industries
  • Consumer Goods
Market Segment
  • 47% Small-Business
  • 26% Enterprise
Zoovu features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
5.6
Lead Gathering
Average: 8.4
8.3
Targeting
Average: 8.6
5.6
Analytics
Average: 8.4
Seller Details
Seller
Zoovu
Year Founded
2006
HQ Location
Boston, MA
Twitter
@Zoovu
1,379 Twitter followers
LinkedIn® Page
www.linkedin.com
142 employees on LinkedIn®
(488)4.4 out of 5
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • FreshChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Helpful
    18
    Features
    17
    Automation
    12
    Chat Features
    12
    Cons
    Missing Features
    10
    Learning Curve
    8
    Chatbot Issues
    7
    Chat Issues
    7
    Limited Features
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Lead Gathering
    Average: 8.4
    9.0
    Targeting
    Average: 8.6
    8.6
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,085 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
FreshChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Helpful
18
Features
17
Automation
12
Chat Features
12
Cons
Missing Features
10
Learning Curve
8
Chatbot Issues
7
Chat Issues
7
Limited Features
7
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.9
Lead Gathering
Average: 8.4
9.0
Targeting
Average: 8.6
8.6
Analytics
Average: 8.4
Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,085 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Ownership
NASDAQ: FRSH
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    is Germany’s leading AI-powered platform for customer service automation and messaging across all channels. The solution combines a central Message Center with advanced AI capabilities, enabling compa

    Users
    • CEO
    • Marketing Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 80% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Lime Connect (formerly Userlike) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Management
    1
    Case Management
    1
    Contact Management
    1
    Easy Implementation
    1
    Easy Integrations
    1
    Cons
    Expensive
    1
    UX Improvement
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Lime Connect (formerly Userlike) features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.1
    Lead Gathering
    Average: 8.4
    7.4
    Targeting
    Average: 8.6
    7.6
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Cologne, Germany
    Twitter
    @userlike
    5,073 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

is Germany’s leading AI-powered platform for customer service automation and messaging across all channels. The solution combines a central Message Center with advanced AI capabilities, enabling compa

Users
  • CEO
  • Marketing Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 80% Small-Business
  • 16% Mid-Market
Lime Connect (formerly Userlike) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Management
1
Case Management
1
Contact Management
1
Easy Implementation
1
Easy Integrations
1
Cons
Expensive
1
UX Improvement
1
Lime Connect (formerly Userlike) features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.1
Lead Gathering
Average: 8.4
7.4
Targeting
Average: 8.6
7.6
Analytics
Average: 8.4
Seller Details
Year Founded
2011
HQ Location
Cologne, Germany
Twitter
@userlike
5,073 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Texting has opened up new possibilities for how sales and marketing teams can build meaningful relationships with prospects and customers. Qualifying leads, converting prospects, and engaging with cu

    Users
    • Sales Executive
    • Business Consultant
    Industries
    • Real Estate
    • Transportation/Trucking/Railroad
    Market Segment
    • 64% Enterprise
    • 25% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sonar features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.2
    Lead Gathering
    Average: 8.4
    8.8
    Targeting
    Average: 8.6
    8.1
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sonar
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @Sonar
    9,268 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Texting has opened up new possibilities for how sales and marketing teams can build meaningful relationships with prospects and customers. Qualifying leads, converting prospects, and engaging with cu

Users
  • Sales Executive
  • Business Consultant
Industries
  • Real Estate
  • Transportation/Trucking/Railroad
Market Segment
  • 64% Enterprise
  • 25% Mid-Market
Sonar features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.2
Lead Gathering
Average: 8.4
8.8
Targeting
Average: 8.6
8.1
Analytics
Average: 8.4
Seller Details
Seller
Sonar
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@Sonar
9,268 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®

Frequently asked questions about Conversational Marketing Software

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