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Best Conversational Marketing Software with Profiles Capabilities

Benefits of Conversational Marketing Software with Profiles capabilities include: Creation and modification of customer profiles based on conversations.
Below are the top-rated Conversational Marketing Software with Profiles capabilities, as verified by G2’s Research team. Real users have identified Profiles as an important function of Conversational Marketing Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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15 Listings in Conversational Marketing Available
(14,492)4.4 out of 5
Optimized for quick response
14th Easiest To Use in Conversational Marketing software
View top Consulting Services for HubSpot Marketing Hub
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20% Off
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Marketing Hub consolidates marketing tools and customer data into a unified platform, eliminating scattered point solutions and simplifying software management for modern marketing teams. Core Valu

    Users
    • Marketing Manager
    • Marketing Coordinator
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 52% Small-Business
    • 41% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HubSpot Marketing Hub is a platform designed to manage and automate marketing campaigns, track leads, and integrate with CRM systems.
    • Reviewers frequently mention the platform's user-friendly interface, efficient automation tools, and comprehensive lead tracking and nurturing features, which streamline marketing efforts and save time.
    • Users reported issues with high pricing for small teams, a steep learning curve for advanced features, and difficulties in integrating with other platforms.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HubSpot Marketing Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,106
    Features
    1,410
    Email Marketing
    1,350
    Intuitive
    1,276
    Automation
    1,214
    Cons
    Missing Features
    954
    Learning Curve
    953
    Limited Features
    940
    Expensive
    764
    Complexity
    590
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HubSpot Marketing Hub features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Lead Gathering
    Average: 8.3
    8.2
    Targeting
    Average: 8.6
    8.3
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    786,232 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,675 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Marketing Hub consolidates marketing tools and customer data into a unified platform, eliminating scattered point solutions and simplifying software management for modern marketing teams. Core Valu

Users
  • Marketing Manager
  • Marketing Coordinator
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 52% Small-Business
  • 41% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HubSpot Marketing Hub is a platform designed to manage and automate marketing campaigns, track leads, and integrate with CRM systems.
  • Reviewers frequently mention the platform's user-friendly interface, efficient automation tools, and comprehensive lead tracking and nurturing features, which streamline marketing efforts and save time.
  • Users reported issues with high pricing for small teams, a steep learning curve for advanced features, and difficulties in integrating with other platforms.
HubSpot Marketing Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,106
Features
1,410
Email Marketing
1,350
Intuitive
1,276
Automation
1,214
Cons
Missing Features
954
Learning Curve
953
Limited Features
940
Expensive
764
Complexity
590
HubSpot Marketing Hub features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.4
Lead Gathering
Average: 8.3
8.2
Targeting
Average: 8.6
8.3
Analytics
Average: 8.4
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
786,232 Twitter followers
LinkedIn® Page
www.linkedin.com
11,675 employees on LinkedIn®
(1,428)4.9 out of 5
Optimized for quick response
2nd Easiest To Use in Conversational Marketing software
View top Consulting Services for Qualified
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

    Users
    • Marketing Operations Manager
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 68% Mid-Market
    • 20% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qualified is a product that offers AI SDR capabilities, 24/7 coverage, and efficient conversion of inbound demand.
    • Reviewers appreciate the user-friendly platform, easy implementation, and exceptional customer service, along with the ability to engage and qualify leads around the clock.
    • Reviewers mentioned challenges with integrating the platform with existing tech stacks, difficulties in navigating certain features, and a lack of intuitiveness in some areas.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Qualified Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    293
    Helpful
    268
    Ease of Use
    228
    Features
    223
    Customer Service
    214
    Cons
    Learning Curve
    89
    Missing Features
    81
    Steep Learning Curve
    50
    Complexity
    41
    Limited Customization
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Qualified features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Lead Gathering
    Average: 8.3
    9.4
    Targeting
    Average: 8.6
    9.1
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @tryqualified
    705 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    310 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users
  • Marketing Operations Manager
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 68% Mid-Market
  • 20% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qualified is a product that offers AI SDR capabilities, 24/7 coverage, and efficient conversion of inbound demand.
  • Reviewers appreciate the user-friendly platform, easy implementation, and exceptional customer service, along with the ability to engage and qualify leads around the clock.
  • Reviewers mentioned challenges with integrating the platform with existing tech stacks, difficulties in navigating certain features, and a lack of intuitiveness in some areas.
Qualified Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
293
Helpful
268
Ease of Use
228
Features
223
Customer Service
214
Cons
Learning Curve
89
Missing Features
81
Steep Learning Curve
50
Complexity
41
Limited Customization
38
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.0
9.5
Lead Gathering
Average: 8.3
9.4
Targeting
Average: 8.6
9.1
Analytics
Average: 8.4
Seller Details
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
705 Twitter followers
LinkedIn® Page
www.linkedin.com
310 employees on LinkedIn®
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is f

    Users
    No information available
    Industries
    • Computer Software
    • Venture Capital & Private Equity
    Market Segment
    • 59% Small-Business
    • 35% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Exceed.ai features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Lead Gathering
    Average: 8.3
    8.9
    Targeting
    Average: 8.6
    8.3
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Genesys
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,331 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,481 employees on LinkedIn®
    Phone
    +1 650 466 - 1100
Product Description
How are these determined?Information
This description is provided by the seller.

Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is f

Users
No information available
Industries
  • Computer Software
  • Venture Capital & Private Equity
Market Segment
  • 59% Small-Business
  • 35% Mid-Market
Exceed.ai features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
8.8
Lead Gathering
Average: 8.3
8.9
Targeting
Average: 8.6
8.3
Analytics
Average: 8.4
Seller Details
Seller
Genesys
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,331 Twitter followers
LinkedIn® Page
www.linkedin.com
8,481 employees on LinkedIn®
Phone
+1 650 466 - 1100
(3,769)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Conversational Marketing software
View top Consulting Services for Fin by Intercom
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Intercom is a chat platform with multiple functionalities for handling operations from both web and mobile, and Fin by Intercom is an AI feature that provides quick and accurate answers to user queries.
    • Users like the accuracy of Fin by Intercom's responses, its adaptability to different conversations, and its ability to save time by handling repetitive queries and reducing traffic.
    • Users experienced issues with Fin by Intercom's understanding of complex queries, occasional incorrect suggestions, and difficulty in predicting expenses due to its pricing model.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    423
    Helpful
    407
    Features
    324
    Customer Support
    253
    Efficiency
    249
    Cons
    Missing Features
    148
    Limited Features
    122
    AI Limitations
    104
    Learning Curve
    104
    Expensive
    86
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Lead Gathering
    Average: 8.3
    8.8
    Targeting
    Average: 8.6
    8.2
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,899 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,950 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Intercom is a chat platform with multiple functionalities for handling operations from both web and mobile, and Fin by Intercom is an AI feature that provides quick and accurate answers to user queries.
  • Users like the accuracy of Fin by Intercom's responses, its adaptability to different conversations, and its ability to save time by handling repetitive queries and reducing traffic.
  • Users experienced issues with Fin by Intercom's understanding of complex queries, occasional incorrect suggestions, and difficulty in predicting expenses due to its pricing model.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
423
Helpful
407
Features
324
Customer Support
253
Efficiency
249
Cons
Missing Features
148
Limited Features
122
AI Limitations
104
Learning Curve
104
Expensive
86
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.3
Lead Gathering
Average: 8.3
8.8
Targeting
Average: 8.6
8.2
Analytics
Average: 8.4
Seller Details
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,899 Twitter followers
LinkedIn® Page
www.linkedin.com
1,950 employees on LinkedIn®
(1,256)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
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Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Drift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    108
    Helpful
    100
    Features
    63
    Chat Features
    54
    Lead Generation
    54
    Cons
    Missing Features
    27
    Notification Issues
    22
    Chat Management
    18
    Inadequate Notifications
    18
    AI Limitations
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Lead Gathering
    Average: 8.3
    8.6
    Targeting
    Average: 8.6
    8.1
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,507 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,163 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
108
Helpful
100
Features
63
Chat Features
54
Lead Generation
54
Cons
Missing Features
27
Notification Issues
22
Chat Management
18
Inadequate Notifications
18
AI Limitations
16
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.7
Lead Gathering
Average: 8.3
8.6
Targeting
Average: 8.6
8.1
Analytics
Average: 8.4
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,507 Twitter followers
LinkedIn® Page
www.linkedin.com
1,163 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real t

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 72% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoho SalesIQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    8
    Ease of Use
    6
    Chat Features
    5
    Easy Setup
    4
    Integrations
    4
    Cons
    Excessive Notifications
    2
    Learning Curve
    2
    Notification Issues
    2
    Billing Issues
    1
    Chat Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho SalesIQ features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Lead Gathering
    Average: 8.3
    8.9
    Targeting
    Average: 8.6
    8.3
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,812 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real t

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 72% Small-Business
  • 20% Mid-Market
Zoho SalesIQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
8
Ease of Use
6
Chat Features
5
Easy Setup
4
Integrations
4
Cons
Excessive Notifications
2
Learning Curve
2
Notification Issues
2
Billing Issues
1
Chat Management
1
Zoho SalesIQ features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.8
Lead Gathering
Average: 8.3
8.9
Targeting
Average: 8.6
8.3
Analytics
Average: 8.4
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,812 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Manychat is the #1 omnichannel platform for D2C brands, Retail stores, Non-profits, Restaurants, Real Estate companies in the world. Founded in 2016, Manychat powers over 1 billion conversations eve

    Users
    • Owner
    • Founder
    Industries
    • Marketing and Advertising
    • Health, Wellness and Fitness
    Market Segment
    • 88% Small-Business
    • 9% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Manychat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Automation
    11
    Helpful
    11
    Features
    9
    User-Friendly
    9
    Cons
    Expensive
    7
    Limited Features
    7
    Poor Customer Support
    6
    Missing Features
    5
    Pricing Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Manychat features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Lead Gathering
    Average: 8.3
    8.6
    Targeting
    Average: 8.6
    7.9
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ManyChat
    Year Founded
    2016
    HQ Location
    Palo Alto, US
    Twitter
    @ManyChatHQ
    3,701 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    523 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Manychat is the #1 omnichannel platform for D2C brands, Retail stores, Non-profits, Restaurants, Real Estate companies in the world. Founded in 2016, Manychat powers over 1 billion conversations eve

Users
  • Owner
  • Founder
Industries
  • Marketing and Advertising
  • Health, Wellness and Fitness
Market Segment
  • 88% Small-Business
  • 9% Mid-Market
Manychat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Automation
11
Helpful
11
Features
9
User-Friendly
9
Cons
Expensive
7
Limited Features
7
Poor Customer Support
6
Missing Features
5
Pricing Issues
5
Manychat features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
9.2
Lead Gathering
Average: 8.3
8.6
Targeting
Average: 8.6
7.9
Analytics
Average: 8.4
Seller Details
Seller
ManyChat
Year Founded
2016
HQ Location
Palo Alto, US
Twitter
@ManyChatHQ
3,701 Twitter followers
LinkedIn® Page
www.linkedin.com
523 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg

    Users
    No information available
    Industries
    • Airlines/Aviation
    • Leisure, Travel & Tourism
    Market Segment
    • 50% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ViaSay Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Efficiency
    1
    Helpful
    1
    Insights
    1
    Cons
    AI Limitations
    1
    Flow Management
    1
    Learning Curve
    1
    Team Dependency
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ViaSay features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.0
    Lead Gathering
    Average: 8.3
    8.3
    Targeting
    Average: 8.6
    8.0
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ViaSay
    Year Founded
    2016
    HQ Location
    Paris, Île-de-France
    Twitter
    @Mindsay_ai
    1,441 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg

Users
No information available
Industries
  • Airlines/Aviation
  • Leisure, Travel & Tourism
Market Segment
  • 50% Mid-Market
  • 34% Enterprise
ViaSay Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Efficiency
1
Helpful
1
Insights
1
Cons
AI Limitations
1
Flow Management
1
Learning Curve
1
Team Dependency
1
ViaSay features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
8.0
Lead Gathering
Average: 8.3
8.3
Targeting
Average: 8.6
8.0
Analytics
Average: 8.4
Seller Details
Seller
ViaSay
Year Founded
2016
HQ Location
Paris, Île-de-France
Twitter
@Mindsay_ai
1,441 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automat is a conversation company. Conversations are the best way to sell, and this is why we bring the power of sales conversations to your eCommerce—at scale. Ecommerce companies staff their websi

    Users
    No information available
    Industries
    • Cosmetics
    • Consumer Goods
    Market Segment
    • 72% Enterprise
    • 17% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Automat features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    7.3
    Lead Gathering
    Average: 8.3
    8.3
    Targeting
    Average: 8.6
    8.3
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    Montreal, QC
    Twitter
    @automat_inc
    540 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    85 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Automat is a conversation company. Conversations are the best way to sell, and this is why we bring the power of sales conversations to your eCommerce—at scale. Ecommerce companies staff their websi

Users
No information available
Industries
  • Cosmetics
  • Consumer Goods
Market Segment
  • 72% Enterprise
  • 17% Small-Business
Automat features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
7.3
Lead Gathering
Average: 8.3
8.3
Targeting
Average: 8.6
8.3
Analytics
Average: 8.4
Seller Details
Year Founded
2014
HQ Location
Montreal, QC
Twitter
@automat_inc
540 Twitter followers
LinkedIn® Page
www.linkedin.com
85 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Instabot is a conversational marketing platform that allows you to create and launch chatbots that understands your users, and then curates information, answers questions, captures contacts, and books

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 63% Small-Business
    • 23% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Instabot features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Lead Gathering
    Average: 8.3
    9.2
    Targeting
    Average: 8.6
    8.6
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    New York, US
    Twitter
    @Instabot_io
    464 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Instabot is a conversational marketing platform that allows you to create and launch chatbots that understands your users, and then curates information, answers questions, captures contacts, and books

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 63% Small-Business
  • 23% Mid-Market
Instabot features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.3
Lead Gathering
Average: 8.3
9.2
Targeting
Average: 8.6
8.6
Analytics
Average: 8.4
Seller Details
Year Founded
2017
HQ Location
New York, US
Twitter
@Instabot_io
464 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
(491)4.4 out of 5
View top Consulting Services for FreshChat
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Freshchat is a customer communication application that integrates multiple channels for efficient customer support and data management.
    • Reviewers appreciate Freshchat's intuitive interface, its ability to handle multiple conversations simultaneously, the organization of conversations, quick response times, and the integration with other Freshworks products.
    • Users mentioned that notifications can sometimes be delayed, advanced capabilities feel limited unless on a higher-tier plan, and the mobile app has functionality issues compared to the website.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • FreshChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    27
    Helpful
    19
    Features
    18
    Automation
    12
    Chat Features
    12
    Cons
    Missing Features
    10
    Chatbot Issues
    8
    Learning Curve
    8
    Chat Issues
    7
    Limited Features
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Lead Gathering
    Average: 8.3
    9.0
    Targeting
    Average: 8.6
    8.6
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,043 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Freshchat is a customer communication application that integrates multiple channels for efficient customer support and data management.
  • Reviewers appreciate Freshchat's intuitive interface, its ability to handle multiple conversations simultaneously, the organization of conversations, quick response times, and the integration with other Freshworks products.
  • Users mentioned that notifications can sometimes be delayed, advanced capabilities feel limited unless on a higher-tier plan, and the mobile app has functionality issues compared to the website.
FreshChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
27
Helpful
19
Features
18
Automation
12
Chat Features
12
Cons
Missing Features
10
Chatbot Issues
8
Learning Curve
8
Chat Issues
7
Limited Features
7
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.9
Lead Gathering
Average: 8.3
9.0
Targeting
Average: 8.6
8.6
Analytics
Average: 8.4
Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,043 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Ownership
NASDAQ: FRSH
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales convers

    Users
    No information available
    Industries
    • Automotive
    • Telecommunications
    Market Segment
    • 61% Enterprise
    • 22% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Whisbi features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    7.5
    Lead Gathering
    Average: 8.3
    7.2
    Targeting
    Average: 8.6
    7.1
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Whisbi
    Year Founded
    2008
    HQ Location
    Barcelona, Catalonia
    Twitter
    @Whisbi
    11,268 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales convers

Users
No information available
Industries
  • Automotive
  • Telecommunications
Market Segment
  • 61% Enterprise
  • 22% Mid-Market
Whisbi features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
7.5
Lead Gathering
Average: 8.3
7.2
Targeting
Average: 8.6
7.1
Analytics
Average: 8.4
Seller Details
Seller
Whisbi
Year Founded
2008
HQ Location
Barcelona, Catalonia
Twitter
@Whisbi
11,268 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoovu is the next generation digital commerce search platform that merges context and meaning across channels to help brands and retailers have rich, personalized conversations with their customers. Z

    Users
    No information available
    Industries
    • Consumer Goods
    Market Segment
    • 47% Small-Business
    • 26% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoovu features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    5.6
    Lead Gathering
    Average: 8.3
    8.3
    Targeting
    Average: 8.6
    5.6
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoovu
    Year Founded
    2006
    HQ Location
    Boston, MA
    Twitter
    @Zoovu
    1,379 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    150 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoovu is the next generation digital commerce search platform that merges context and meaning across channels to help brands and retailers have rich, personalized conversations with their customers. Z

Users
No information available
Industries
  • Consumer Goods
Market Segment
  • 47% Small-Business
  • 26% Enterprise
Zoovu features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
5.6
Lead Gathering
Average: 8.3
8.3
Targeting
Average: 8.6
5.6
Analytics
Average: 8.4
Seller Details
Seller
Zoovu
Year Founded
2006
HQ Location
Boston, MA
Twitter
@Zoovu
1,379 Twitter followers
LinkedIn® Page
www.linkedin.com
150 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    is Germany’s leading AI-powered platform for customer service automation and messaging across all channels. The solution combines a central Message Center with advanced AI capabilities, enabling compa

    Users
    • CEO
    • Marketing Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 80% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Lime Connect (formerly Userlike) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Management
    1
    Case Management
    1
    Contact Management
    1
    Easy Implementation
    1
    Easy Integrations
    1
    Cons
    Expensive
    1
    UX Improvement
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Lime Connect (formerly Userlike) features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.1
    Lead Gathering
    Average: 8.3
    7.4
    Targeting
    Average: 8.6
    7.6
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Cologne, Germany
    Twitter
    @userlike
    5,057 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

is Germany’s leading AI-powered platform for customer service automation and messaging across all channels. The solution combines a central Message Center with advanced AI capabilities, enabling compa

Users
  • CEO
  • Marketing Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 80% Small-Business
  • 16% Mid-Market
Lime Connect (formerly Userlike) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Management
1
Case Management
1
Contact Management
1
Easy Implementation
1
Easy Integrations
1
Cons
Expensive
1
UX Improvement
1
Lime Connect (formerly Userlike) features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.1
Lead Gathering
Average: 8.3
7.4
Targeting
Average: 8.6
7.6
Analytics
Average: 8.4
Seller Details
Year Founded
2011
HQ Location
Cologne, Germany
Twitter
@userlike
5,057 Twitter followers
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Texting has opened up new possibilities for how sales and marketing teams can build meaningful relationships with prospects and customers. Qualifying leads, converting prospects, and engaging with cu

    Users
    • Sales Executive
    • Business Consultant
    Industries
    • Real Estate
    • Transportation/Trucking/Railroad
    Market Segment
    • 64% Enterprise
    • 25% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sonar features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.2
    Lead Gathering
    Average: 8.3
    8.8
    Targeting
    Average: 8.6
    8.1
    Analytics
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sonar
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @Sonar
    9,233 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Texting has opened up new possibilities for how sales and marketing teams can build meaningful relationships with prospects and customers. Qualifying leads, converting prospects, and engaging with cu

Users
  • Sales Executive
  • Business Consultant
Industries
  • Real Estate
  • Transportation/Trucking/Railroad
Market Segment
  • 64% Enterprise
  • 25% Mid-Market
Sonar features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.2
Lead Gathering
Average: 8.3
8.8
Targeting
Average: 8.6
8.1
Analytics
Average: 8.4
Seller Details
Seller
Sonar
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@Sonar
9,233 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®