Whisbi Reviews & Product Details


What is Whisbi?

Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our solutions have managed over: 700M impressions, 47M clicks, 18M call requests, 10M conversations To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started! Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems.

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Whisbi Profile Details

Whisbi Profile Details

Related Links
Q&A
Languages Supported
Arabic, Danish, English, French, German, Hebrew, Italian, Modern Greek (1453-), Polish, Portuguese, Romanian, Spanish
Vendor
Whisbi
Company Website
Year Founded
2008
HQ Location
Barcelona, Spain
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
115
Twitter
@Whisbi
Twitter Followers
13,126
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Companies Using Whisbi

Google
Vodafone
Ford Motor
T-Mobile
Pfizer
Toyota
General Motors
Allianz
Swisscom
KPN
Fiat Chrysler Automobiles N.V
AXA

Whisbi Reviews

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1-18 of 18 total Whisbi reviews

Whisbi Reviews

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1-18 of 18 total Whisbi reviews
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Senior Manager, Customer Service
Enterprise
(1001-5000 employees)
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"Whisbi videochat"

What do you like best?

Overall very good customer and call center agent feedback – interface is easy to use and very user friendly.

Implementation went superb with onsite training of new agents and in close collaboration with both team managers, project manager and our online specialists.

Conversion rates around 13% after implementation of simple chatbot/script, giving more sales related inquiries.

What do you dislike?

Better customization of design and video chat picture size. I would prefer more basic administration options, like changing opening hours, creating/changing user profiles etc.

Outcome reporting and customer feedback could be more detailed and accessible on orders. These things should be standard out-of-the box.

What problems are you solving with the product? What benefits have you realized?

Higher conversion rates in our web shop, giving the user/buyer the option to interact with our sales team if in doubt.

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Alexis
Enterprise
(10,001+ employees)
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"excellent and essential experience and tool"

What do you like best?

The technological solution it offers and the reliability it demonstrates, improving day by day, and that we can offer an integral and decisive service with a premium quality and always growing.

What do you dislike?

There is nothing specific, apart from operating everything perfectly and the quality of service and experience is constantly improving

Recommendations to others considering the product:

They will receive the treatment of the best experts and sales professionals for their product, also applying an innovative, efficient and effective technology that will allow them to increase said sales considerably and to relaunch the company.

What problems are you solving with the product? What benefits have you realized?

Improvement of the user experience, effective and efficient technological solution and a new paradigm in the world of sale, being able to show the product live and personalizing, with it, the treatment of each client.

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KAM
Enterprise
(10,001+ employees)
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"It is a very positive experience and it is a work of absolute collaboration"

What do you like best?

The best thing about working with Whisbi is that they help you improve the experience with the client and help us solve the problem for the benefit of our business

What do you dislike?

What I like the least is not attributable to Whisbi, but any proposal that we want to analyze requires an extensive approval flow on our part.

What problems are you solving with the product? What benefits have you realized?

Our customer can see our physical store live and can clarify any questions about the products.

It also improves the customer experience and gives us a bonus of innovation against competitors

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UH
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"Whisbi streamlining products"

What do you like best?

Whisbi offers produces to customers on one platform, it allows you to show potential buyers all the products you have to offer at one convient place and compare each before making a purchase.

What do you dislike?

Basic whisbi is affordable at 29 pounds, so alittle over 30 dollars but whisbi pro plus is 250 which isn't a suitable option for small companies.

Recommendations to others considering the product:

If your looking for streamlining sales and great customer service at a moderate cost I recommend this system.

What problems are you solving with the product? What benefits have you realized?

Comparing products on one platform helps to know what sells and eat doesnt, also gives the ability to offer products similar to each other at different price points, and explain them in depth since pictures and descriptions are easily on hand.

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CRM, Lead Management & Marketing
Mid-Market
(51-200 employees)
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"One to many for automotive company"

What do you like best?

the possibility of being in direct contact with our clients and answering their doubts instantly, that gives us an invaluable asset for our company

What do you dislike?

There is not something specific that I dislike, although it has points to improve as all the new technology

Recommendations to others considering the product:

take yout time to define your funnel, whisbi people are always helping

What problems are you solving with the product? What benefits have you realized?

we managed to limit the sales funnel more and in this way we were able to identify more efficiently the hot leads

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A
Mid-Market
(51-200 employees)
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"Whisbi Client"

What do you like best?

Best I like the ability to interact with clients live on video. One2one sessions are very nice way to show client a product which is not near to him (eg. a car).

What do you dislike?

Support is something that should work faster and more effective. I would also prefer not to use mobile phone to connect. VOIP is way better option.

What problems are you solving with the product? What benefits have you realized?

We are automotive company. Not everyone who is interested in buying car lives 5 minutes from the nearest dealership. Now he has an oppurtunity to check the car features online from any place, almost anytime. Second thing are one2many transmission which help to build brand awareness, educate or even entertain clients.

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EA
Mid-Market
(51-200 employees)
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"Whisbi Automotive review"

What do you like best?

The technology is simple but impactful, allowing us to provide an exceptional experience for customers who want to learn more about our products.

What do you dislike?

The usual technical challenges that come with any digital solution.

What problems are you solving with the product? What benefits have you realized?

The Whisbi platform allows us to build awareness of our brand and products via an innovative channel. it allows us to communicate directly with new customers at an early stage in their decision making process and is also teaching us more about their requirements and behaviours. The leads we generate from the Whisbi platform have a higher conversion than other website leads. We also use the platform to communicate with and receive feedback from our Retailer partners.

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Enterprise
(1001-5000 employees)
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"Best C2V tool "

What do you like best?

It is a tool that works under any device and has always offered great stability.

What do you dislike?

Nothing in particular. All the specific requirements we have needed have been developed by Whisbi.

What problems are you solving with the product? What benefits have you realized?

We have used their technology to be integrated with another CTI tools to be able to stablish a click to video connectivity with our clients

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AT
Enterprise
(10,001+ employees)
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"Great product and a pleasure to work with"

What do you like best?

Video chat experience is expertly developed and the entire team is fantastic to work with. Powerful API to customize cosmetics.

What do you dislike?

Their focus on a one size fits all, out of the box product versus ability to customize product functionality.

What problems are you solving with the product? What benefits have you realized?

Adding a digital F2F touchpoint to expand on standard text chat and click to call capabilities to ease customer anxiety and keep customers in our channel.

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Especialista comercial
Enterprise
(1001-5000 employees)
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""It's a different experience”"

What do you like best?

It's a different way of selling that brings confidence to its users by using technology and showing a more humane experience.

What do you dislike?

I did not find negative aspects in the experience

What problems are you solving with the product? What benefits have you realized?

To be able to speak with an online F2F client, providing the confidence to see the person who attends and the convenience of doing it from home

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Product Owner funnels AXA
Enterprise
(1001-5000 employees)
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"Easy to integrate, easy to use"

What do you like best?

Integrate your funnel or web with Whisbi is easy, quick and parameterizable.

What do you dislike?

The mobile experience is very good, but it could be better. Go on change it to the top!

What problems are you solving with the product? What benefits have you realized?

The principal issue solved was the user experience first contact when it wants to contact with the company directly without using forms or email.

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AT
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"Innovative and amazing experience"

What do you like best?

Exceptional service with an amazing team supporting it. The experience is the definition of the word "digital" and the team is what you would expect from a premium company

What do you dislike?

Nothing specific, except from the fact that the platform provides tremendous opportunities and there are many things that could be added to the solution.

What problems are you solving with the product? What benefits have you realized?

Our customers can see the online agent live and ask questions regarding products, services or even proceed to an online purchase.

It also improves the customer experience and gives us a bonus of innovation against competitors

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UA
Small-Business
(2-10 employees)
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"Skoda live tour"

What do you like best?

Easy to use interface that requires minimal training.

What do you dislike?

Stats and info could be more in line with individual business needs

What problems are you solving with the product? What benefits have you realized?

Giving customers the chance to get a better view of the product in real time. Speaking to an agent at the same time helps to solidify customer relations as well.

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U
Small-Business
(2-10 employees)
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"Great tool to generate leads & sales"

What do you like best?

As a brand, we love the idea of holding a virtual showroom cosidering the 80% of the users start their buying process on Internet. Hence Whisbi makes possible to show in real time our cars, provide information to the user and close a test drive or request a quote and therefore drive traffic to the dealerships, it's definitely a powerful sales-channel generation.

What do you dislike?

Some technical issues that the advisors have to experience from time to time

What problems are you solving with the product? What benefits have you realized?

We're generting qualified leads and closing sales

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Enterprise
(10,001+ employees)
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"Great video& chat customer tool"

What do you like best?

This is a great opportunity to talk directly to customer and address his/her needs and questions.

What do you dislike?

everything was really ok, although implementation took quite a long time

What problems are you solving with the product? What benefits have you realized?

our company presented and talked about key offers online, using our website. we could briefly explain everything and made good show and fuss about it.

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Telesales & Chat Manager
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"Easy Handling"

What do you like best?

Reliable und uncomplicated Tool. It's easy to handle. Good qulity of the pictures, even with poor streaming conaction

What do you dislike?

Flexibility to customize it for your own purpose!

What problems are you solving with the product? What benefits have you realized?

To be a pioneer on the swiss market with a video solution for our customers

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U
Enterprise
(10,001+ employees)
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"Great customer service"

What do you like best?

The personalised attention of Vanessa for continous training, and the assistance from Max and Jorge to solve technical issues.

What do you dislike?

Some minor technical issues with the system implementation.

What problems are you solving with the product? What benefits have you realized?

We are capting clients who navigate the company official website and wish to be contacted at a particular time. So it is possible a more time efficient comunication, if clients do not have to wait on the phone when all the agents are busy.

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Livechat Opel
Small-Business
(2-10 employees)
Validated Reviewer
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"IT'A GREAT IDEA TO MARKETING ONLINE"

What do you like best?

IT'S VERY EASY TO USE. Nothing more to say about it.

What do you dislike?

WHEN TECHNICAL FAILURES HAPPENS. Nothing more to say about it.

What problems are you solving with the product? What benefits have you realized?

A DIRECT AND PERSONAL CONTACT WITH THE CUSTOMER.

Whisbi Features

  • Sales Conversion

Whisbi User Ratings

8.7
Ease of Use
Average: 8.9*
8.3
Quality of Support
Average: 8.6*
7.7
Ease of Setup
Average: 8.7*
* Live Chat Category
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