# Whisbi Reviews **Vendor:** Whisbi **Category:** [Live Commerce Software](https://www.g2.com/categories/live-commerce) **Average Rating:** 4.4/5.0 **Total Reviews:** 18 ## About Whisbi Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our solutions have managed over: 700M impressions, 47M clicks, 18M call requests, 10M conversations To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started! Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems. ## Whisbi Reviews ### 1. Whisbi videochat **Rating:** 4.0/5.0 stars **Reviewed by:** Christian F. | Senior Manager, Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Whisbi?** Overall very good customer and call center agent feedback – interface is easy to use and very user friendly. Implementation went superb with onsite training of new agents and in close collaboration with both team managers, project manager and our online specialists. Conversion rates around 13% after implementation of simple chatbot/script, giving more sales related inquiries. **What do you dislike about Whisbi?** Better customization of design and video chat picture size. I would prefer more basic administration options, like changing opening hours, creating/changing user profiles etc. Outcome reporting and customer feedback could be more detailed and accessible on orders. These things should be standard out-of-the box. **What problems is Whisbi solving and how is that benefiting you?** Higher conversion rates in our web shop, giving the user/buyer the option to interact with our sales team if in doubt. ### 2. One to many for automotive company **Rating:** 5.0/5.0 stars **Reviewed by:** Victor H. | CRM, Lead Management & Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Whisbi?** the possibility of being in direct contact with our clients and answering their doubts instantly, that gives us an invaluable asset for our company **What do you dislike about Whisbi?** There is not something specific that I dislike, although it has points to improve as all the new technology **Recommendations to others considering Whisbi:** take yout time to define your funnel, whisbi people are always helping **What problems is Whisbi solving and how is that benefiting you?** we managed to limit the sales funnel more and in this way we were able to identify more efficiently the hot leads ### 3. Whisbi Client **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Whisbi?** Best I like the ability to interact with clients live on video. One2one sessions are very nice way to show client a product which is not near to him (eg. a car). **What do you dislike about Whisbi?** Support is something that should work faster and more effective. I would also prefer not to use mobile phone to connect. VOIP is way better option. **What problems is Whisbi solving and how is that benefiting you?** We are automotive company. Not everyone who is interested in buying car lives 5 minutes from the nearest dealership. Now he has an oppurtunity to check the car features online from any place, almost anytime. Second thing are one2many transmission which help to build brand awareness, educate or even entertain clients. ### 4. excellent and essential experience and tool **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis G. | Alexis, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2018 **What do you like best about Whisbi?** The technological solution it offers and the reliability it demonstrates, improving day by day, and that we can offer an integral and decisive service with a premium quality and always growing. **What do you dislike about Whisbi?** There is nothing specific, apart from operating everything perfectly and the quality of service and experience is constantly improving **Recommendations to others considering Whisbi:** They will receive the treatment of the best experts and sales professionals for their product, also applying an innovative, efficient and effective technology that will allow them to increase said sales considerably and to relaunch the company. **What problems is Whisbi solving and how is that benefiting you?** Improvement of the user experience, effective and efficient technological solution and a new paradigm in the world of sale, being able to show the product live and personalizing, with it, the treatment of each client. ### 5. Whisbi streamlining products **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Whisbi?** Whisbi offers produces to customers on one platform, it allows you to show potential buyers all the products you have to offer at one convient place and compare each before making a purchase. **What do you dislike about Whisbi?** Basic whisbi is affordable at 29 pounds, so alittle over 30 dollars but whisbi pro plus is 250 which isn't a suitable option for small companies. **Recommendations to others considering Whisbi:** If your looking for streamlining sales and great customer service at a moderate cost I recommend this system. **What problems is Whisbi solving and how is that benefiting you?** Comparing products on one platform helps to know what sells and eat doesnt, also gives the ability to offer products similar to each other at different price points, and explain them in depth since pictures and descriptions are easily on hand. ### 6. Whisbi Automotive review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Whisbi?** The technology is simple but impactful, allowing us to provide an exceptional experience for customers who want to learn more about our products. **What do you dislike about Whisbi?** The usual technical challenges that come with any digital solution. **What problems is Whisbi solving and how is that benefiting you?** The Whisbi platform allows us to build awareness of our brand and products via an innovative channel. it allows us to communicate directly with new customers at an early stage in their decision making process and is also teaching us more about their requirements and behaviours. The leads we generate from the Whisbi platform have a higher conversion than other website leads. We also use the platform to communicate with and receive feedback from our Retailer partners. ### 7. It is a very positive experience and it is a work of absolute collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Ramirez S. | KAM, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Whisbi?** The best thing about working with Whisbi is that they help you improve the experience with the client and help us solve the problem for the benefit of our business **What do you dislike about Whisbi?** What I like the least is not attributable to Whisbi, but any proposal that we want to analyze requires an extensive approval flow on our part. **What problems is Whisbi solving and how is that benefiting you?** Our customer can see our physical store live and can clarify any questions about the products. It also improves the customer experience and gives us a bonus of innovation against competitors ### 8. Easy to integrate, easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Benicio H. | Product Owner funnels AXA, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Whisbi?** Integrate your funnel or web with Whisbi is easy, quick and parameterizable. **What do you dislike about Whisbi?** The mobile experience is very good, but it could be better. Go on change it to the top! **What problems is Whisbi solving and how is that benefiting you?** The principal issue solved was the user experience first contact when it wants to contact with the company directly without using forms or email. ### 9. Skoda live tour **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about Whisbi?** Easy to use interface that requires minimal training. **What do you dislike about Whisbi?** Stats and info could be more in line with individual business needs **What problems is Whisbi solving and how is that benefiting you?** Giving customers the chance to get a better view of the product in real time. Speaking to an agent at the same time helps to solidify customer relations as well. ### 10. Great product and a pleasure to work with **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Whisbi?** Video chat experience is expertly developed and the entire team is fantastic to work with. Powerful API to customize cosmetics. **What do you dislike about Whisbi?** Their focus on a one size fits all, out of the box product versus ability to customize product functionality. **What problems is Whisbi solving and how is that benefiting you?** Adding a digital F2F touchpoint to expand on standard text chat and click to call capabilities to ease customer anxiety and keep customers in our channel. ### 11. Best C2V tool **Rating:** 4.5/5.0 stars **Reviewed by:** Juan G. | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2018 **What do you like best about Whisbi?** It is a tool that works under any device and has always offered great stability. **What do you dislike about Whisbi?** Nothing in particular. All the specific requirements we have needed have been developed by Whisbi. **What problems is Whisbi solving and how is that benefiting you?** We have used their technology to be integrated with another CTI tools to be able to stablish a click to video connectivity with our clients ### 12. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2019 **What do you like best about Whisbi?** The personalised attention of Vanessa for continous training, and the assistance from Max and Jorge to solve technical issues. **What do you dislike about Whisbi?** Some minor technical issues with the system implementation. **What problems is Whisbi solving and how is that benefiting you?** We are capting clients who navigate the company official website and wish to be contacted at a particular time. So it is possible a more time efficient comunication, if clients do not have to wait on the phone when all the agents are busy. ### 13. Innovative and amazing experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Whisbi?** Exceptional service with an amazing team supporting it. The experience is the definition of the word "digital" and the team is what you would expect from a premium company **What do you dislike about Whisbi?** Nothing specific, except from the fact that the platform provides tremendous opportunities and there are many things that could be added to the solution. **What problems is Whisbi solving and how is that benefiting you?** Our customers can see the online agent live and ask questions regarding products, services or even proceed to an online purchase. It also improves the customer experience and gives us a bonus of innovation against competitors ### 14. "It's a different experience” **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina L. | Especialista comercial, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Whisbi?** It's a different way of selling that brings confidence to its users by using technology and showing a more humane experience. **What do you dislike about Whisbi?** I did not find negative aspects in the experience **What problems is Whisbi solving and how is that benefiting you?** To be able to speak with an online F2F client, providing the confidence to see the person who attends and the convenience of doing it from home ### 15. Great tool to generate leads & sales **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2018 **What do you like best about Whisbi?** As a brand, we love the idea of holding a virtual showroom cosidering the 80% of the users start their buying process on Internet. Hence Whisbi makes possible to show in real time our cars, provide information to the user and close a test drive or request a quote and therefore drive traffic to the dealerships, it's definitely a powerful sales-channel generation. **What do you dislike about Whisbi?** Some technical issues that the advisors have to experience from time to time **What problems is Whisbi solving and how is that benefiting you?** We're generting qualified leads and closing sales ### 16. Easy Handling **Rating:** 5.0/5.0 stars **Reviewed by:** Norman R. | Telesales & Chat Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2019 **What do you like best about Whisbi?** Reliable und uncomplicated Tool. It's easy to handle. Good qulity of the pictures, even with poor streaming conaction **What do you dislike about Whisbi?** Flexibility to customize it for your own purpose! **What problems is Whisbi solving and how is that benefiting you?** To be a pioneer on the swiss market with a video solution for our customers ### 17. IT'A GREAT IDEA TO MARKETING ONLINE **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael F. | Livechat Opel, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2018 **What do you like best about Whisbi?** IT'S VERY EASY TO USE. Nothing more to say about it. **What do you dislike about Whisbi?** WHEN TECHNICAL FAILURES HAPPENS. Nothing more to say about it. **What problems is Whisbi solving and how is that benefiting you?** A DIRECT AND PERSONAL CONTACT WITH THE CUSTOMER. ### 18. Great video& chat customer tool **Rating:** 4.5/5.0 stars **Reviewed by:** Anna U. | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2018 **What do you like best about Whisbi?** This is a great opportunity to talk directly to customer and address his/her needs and questions. **What do you dislike about Whisbi?** everything was really ok, although implementation took quite a long time **What problems is Whisbi solving and how is that benefiting you?** our company presented and talked about key offers online, using our website. we could briefly explain everything and made good show and fuss about it. ## Whisbi Discussions - [What is Whisbi used for?](https://www.g2.com/discussions/what-is-whisbi-used-for) - [View Whisbi pricing details and edition comparison](https://www.g2.com/products/whisbi/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+07%3A03%3A54+-0500&secure%5Bsession_id%5D=2b503b4f-53e0-4509-b690-f363aec4fbc4&secure%5Btoken%5D=1cb5b60fa3f8df9a6ac8d881ce2e46f3ff86d5d6ef13e3b75c45d0a509af6a61&format=llm_user) ## Whisbi Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Engagement** - Live streaming - Live chat discussions - Social media - One-to-one call scheduling - Omnichannel livestreaming - Stream sharing - Product demonstrations **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Integration** - Shopping cart - Social media - Video analytics tools - Campaign management tool - CRM & Data Platform Integration - Smartphone and DSLR - API ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Live selling** - Social media - Marketplaces - Lead capturing and distribution - E-commerce platform **Generative AI** - AI Text Generation - AI Text Summarization **Analytics** - Data Capture - Reporting - Campaign performance - Product Insights **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text-to-3D ## Top Whisbi Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews)