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Whisbi Reviews & Product Details

Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our solutions have managed over: 700M impressions, 47M clicks, 18M call requests, 10M conversations To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started! Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems.

Seller

Whisbi

Languages Supported

Arabic, Danish, German, Greek, English, French, Hebrew, Italian, Polish, Portuguese, Romanian, Spanish

Product Description

Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot functionalities to increase sales conversion and boost live engagement.

Overview by

Urska Blagojevic (Marketing Director | ABM | SaaS | B2B)

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Whisbi Media

Whisbi Demo - The Whisbi conversational sales & marketing platform

Engage, connect & convert website visitors in real-time

Reach & engage with your web visitors at scale with a live video chat

Assist & sell more through real-time conversations with online customers.

Qualify & connect your web visitors with brand experts

Distribute your online leads to your brand experts, anytime & anywhere

Whisbi Demo - Whisbi Insights & NPS Survey

Measure, collect & analyse the entire customer journey

Whisbi Reviews (18)

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Christian F.

Senior Manager, Customer Service

Enterprise (> 1000 emp.)

2/21/2019

"Whisbi videochat"

4/5

What do you like best about Whisbi?

Overall very good customer and call center agent feedback – interface is easy to use and very user friendly.

Implementation went superb with onsite training of new agents and in close collaboration with both team managers, project manager and our online specialists.

Conversion rates around 13% after implementation of simple chatbot/script, giving more sales related inquiries. Review collected by and hosted on G2.com.

What do you dislike about Whisbi?

Better customization of design and video chat picture size. I would prefer more basic administration options, like changing opening hours, creating/changing user profiles etc.

Outcome reporting and customer feedback could be more detailed and accessible on orders. These things should be standard out-of-the box. Review collected by and hosted on G2.com.

Victor H.

CRM, Lead Management & Marketing

Mid-Market (51-1000 emp.)

2/19/2019

"One to many for automotive company"

5/5

What do you like best about Whisbi?

the possibility of being in direct contact with our clients and answering their doubts instantly, that gives us an invaluable asset for our company Review collected by and hosted on G2.com.

What do you dislike about Whisbi?

There is not something specific that I dislike, although it has points to improve as all the new technology Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

2/22/2019

"Whisbi Client"

3/5

What do you like best about Whisbi?

Best I like the ability to interact with clients live on video. One2one sessions are very nice way to show client a product which is not near to him (eg. a car). Review collected by and hosted on G2.com.

What do you dislike about Whisbi?

Support is something that should work faster and more effective. I would also prefer not to use mobile phone to connect. VOIP is way better option. Review collected by and hosted on G2.com.

What problems is Whisbi solving and how is that benefiting you?

We are automotive company. Not everyone who is interested in buying car lives 5 minutes from the nearest dealership. Now he has an oppurtunity to check the car features online from any place, almost anytime. Second thing are one2many transmission which help to build brand awareness, educate or even entertain clients. Review collected by and hosted on G2.com.

Alexis G.

Alexis

Enterprise (> 1000 emp.)

12/19/2018

"excellent and essential experience and tool"

5/5

What do you like best about Whisbi?

The technological solution it offers and the reliability it demonstrates, improving day by day, and that we can offer an integral and decisive service with a premium quality and always growing.

Review collected by and hosted on G2.com.

What do you dislike about Whisbi?

There is nothing specific, apart from operating everything perfectly and the quality of service and experience is constantly improving Review collected by and hosted on G2.com.

Recommendations to others considering Whisbi:

They will receive the treatment of the best experts and sales professionals for their product, also applying an innovative, efficient and effective technology that will allow them to increase said sales considerably and to relaunch the company. Review collected by and hosted on G2.com.

What problems is Whisbi solving and how is that benefiting you?

Improvement of the user experience, effective and efficient technological solution and a new paradigm in the world of sale, being able to show the product live and personalizing, with it, the treatment of each client. Review collected by and hosted on G2.com.

Verified User in Wholesale

Small-Business (50 or fewer emp.)

1/3/2019

"Whisbi streamlining products"

3/5

What do you like best about Whisbi?

Whisbi offers produces to customers on one platform, it allows you to show potential buyers all the products you have to offer at one convient place and compare each before making a purchase. Review collected by and hosted on G2.com.

What do you dislike about Whisbi?

Basic whisbi is affordable at 29 pounds, so alittle over 30 dollars but whisbi pro plus is 250 which isn't a suitable option for small companies. Review collected by and hosted on G2.com.

Recommendations to others considering Whisbi:

If your looking for streamlining sales and great customer service at a moderate cost I recommend this system. Review collected by and hosted on G2.com.

What problems is Whisbi solving and how is that benefiting you?

Comparing products on one platform helps to know what sells and eat doesnt, also gives the ability to offer products similar to each other at different price points, and explain them in depth since pictures and descriptions are easily on hand. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

1/4/2019

"Whisbi Automotive review"

4.5/5

What do you like best about Whisbi?

The technology is simple but impactful, allowing us to provide an exceptional experience for customers who want to learn more about our products. Review collected by and hosted on G2.com.

What do you dislike about Whisbi?

The usual technical challenges that come with any digital solution. Review collected by and hosted on G2.com.

What problems is Whisbi solving and how is that benefiting you?

The Whisbi platform allows us to build awareness of our brand and products via an innovative channel. it allows us to communicate directly with new customers at an early stage in their decision making process and is also teaching us more about their requirements and behaviours. The leads we generate from the Whisbi platform have a higher conversion than other website leads. We also use the platform to communicate with and receive feedback from our Retailer partners. Review collected by and hosted on G2.com.

Ramirez S.

KAM

Enterprise (> 1000 emp.)

10/25/2018

"It is a very positive experience and it is a work of absolute collaboration"

5/5

What do you like best about Whisbi?

The best thing about working with Whisbi is that they help you improve the experience with the client and help us solve the problem for the benefit of our business Review collected by and hosted on G2.com.

What do you dislike about Whisbi?

What I like the least is not attributable to Whisbi, but any proposal that we want to analyze requires an extensive approval flow on our part. Review collected by and hosted on G2.com.

Benicio H.

Product Owner funnels AXA

Enterprise (> 1000 emp.)

2/25/2019

"Easy to integrate, easy to use"

4/5

What do you like best about Whisbi?

Integrate your funnel or web with Whisbi is easy, quick and parameterizable. Review collected by and hosted on G2.com.

What do you dislike about Whisbi?

The mobile experience is very good, but it could be better. Go on change it to the top! Review collected by and hosted on G2.com.

Verified User in Automotive

Small-Business (50 or fewer emp.)

2/13/2019

"Skoda live tour"

4/5

What do you like best about Whisbi?

Easy to use interface that requires minimal training. Review collected by and hosted on G2.com.

What do you dislike about Whisbi?

Stats and info could be more in line with individual business needs Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

1/4/2019

"Great product and a pleasure to work with"

4/5

What do you like best about Whisbi?

Video chat experience is expertly developed and the entire team is fantastic to work with. Powerful API to customize cosmetics. Review collected by and hosted on G2.com.

What do you dislike about Whisbi?

Their focus on a one size fits all, out of the box product versus ability to customize product functionality. Review collected by and hosted on G2.com.