Sonar Reviews & Product Details

What I like best about Sonar is that I am able to communicate to my customers who prefer to communicate primarily via text messaging. I also like that you are able to send pictures and attachments to my customers through the sonar application. I find it to be very concise, convenient, and easy. I find that you get quicker responses versus calling and having to leave a voicemail. In my previous sales position, I had to make cold calls and we also had a sales cadence. Within the sale cadence, there was no way of sending text messages to the consumer. Having this capability is great! Review collected by and hosted on G2.com.

What I dislike about Sonar is not being able see full text conversation until after hitting submit in the little window of my Salesforce application. Other than that, I don't feel like there is much to dislike. The application itself is easy to use and requires no real training or set up. Review collected by and hosted on G2.com.

Sonar makes it easy to both send automated bulk messages, but also to keep the personal touch with your customers. The campaign feature allows you to send campaigns based on tags that you can assign to customers. With that it makes it very easy to split customers into different communication groups. Review collected by and hosted on G2.com.

I love the fact that you can send campaigns with tags that you give to your customers, but sometimes you just have a short list of phone numbers that you need to send a bulk text to. Having a feature to send a campaign by pasting the phone numbers into a receiver-field would make it easy to send campaigns to a couple of people without having to give them tags in Sonar. Integrating unsubscribe automations would be very helpful. For now, if we run automations on Zapier that ads people to our customer list, it overwrites previously unsubscribed from the communication service. If we could ad customer information with an automation without overwriting the unsubscribed customers, that would be perfect. Review collected by and hosted on G2.com.

What I like best about Sonar is our partnership with our Sonar point of contact. My company's sales team uses Sonar to text clients, so when we come across issues during this process we have a Sonar point of contact to help us troubleshoot these issues. When we ask him questions, the point of contact is always quick to respond with detailed answers, is friendly and easy to work with. This helps us to resolve issues on our end more efficiently! Review collected by and hosted on G2.com.

Within Sonar, clients are randomly unsubscribed via the API and the Sonar rep has to manually re-trigger the opt in request for each case. While these are completed in a timely manner, I wish there was a way to make it easier for the Sonar rep! Review collected by and hosted on G2.com.

My favorite part is the operational efficiency. It's very user friendly and easy to use. My favorite feature is the ability to increase insights into your existing or potential audience by Sonar Platform’s profile enrichment functionality based on public data.

The Platform features including Optimization, Integrations - Mobile Marketing, and Internationalization were fantastic. Another set of features that allowed me to work efficiently was the Text Messaging

platforms - Bulk SMS, Two-Way Text Messaging, Text Scheduler, Automatic Replies, and Automatic URL Shortening . We were able to receive great customer feedback due to the Friendliness of the platform -

Personalization, Seamless Escalation, and the concierge Case Manager. With this great customer feedback, our company was able to grow more efficiently then ever before. Overall, it was a good experience overall. I really liked the platform and messaging systems. Review collected by and hosted on G2.com.

My least favorite part about Sonar was the initial learning curve. Once I got the hang of it, it was easy to use, but my initial learnings were difficult. When we had to train other team members to use Sonar, there was some confusion and misunderstanding with certain features. Some of the analysis features could use some work - this includes application attribution, campaign analysis, uninstall tracking, and custom dashboards. Review collected by and hosted on G2.com.

This is such a great platform for communication and lead generation. I use this all the time every day, all day to communicate with external people or candidates. I would recommend this platform to anyone Review collected by and hosted on G2.com.

I do not like that I have to import all of the candidate's numbers in a certain format and a certain file style ( comma spreadsheet) in order to send a mass text to everyone. This should be way easier to do and easier to use in order to perfect this platform. Review collected by and hosted on G2.com.

I love how I no longer have to text clients from my actual cell phone number when I use a work line all day at the office. This helps me out by being able to engage my clients with a quick and easy text and not confuse them about who is reaching out being it uses my work line in the sms messaging. Review collected by and hosted on G2.com.

I have not found a way to delete old text threads in the app and I always have to load a new Sonar window when I get a new text message. The current window I have open never updates. Furthermore, the screen gets "stuck" sometimes wont let me scroll all the way down in a text thread. Review collected by and hosted on G2.com.

Sonar is very user friendly. Once we transitioned to Sonar, it was easy to understand and implement on my team. The features are easy to use! Review collected by and hosted on G2.com.

Sonar has little to no difficulties. If there is one portion that needs improvement, I would say the bulk messaging portion takes a few steps. It could be narrowed down to one click. Review collected by and hosted on G2.com.

email notifications when I get a new message is very helpful. Review collected by and hosted on G2.com.

Sometimes I see texts from other people in my feed and my email. I think an app for my phone would be convenient as well. Review collected by and hosted on G2.com.

My organization has worked with Sonar for more than three years, and as the company has grown, their commitment to the success of their clients hasn't waned one bit. Our relationship continues to be the best of all the SAAS vendors that we work with.

Sonar is focused not on making sure you as a customer are using the product, but that the application of the product to your customer flow improves output 4-5x. Review collected by and hosted on G2.com.

There are a couple of specific feature additions I would like to see, but the Sonar team is super communicative and keeps me posted on the development and implementation of these features. Review collected by and hosted on G2.com.

It's a convenient tool to stay in touch with clients, the notifications are always prompt. The ability to text from my computer has changed my workflow in so many ways. Companies in growth mode will definitely find it useful from BDRs to sales reps to consultants. Most clients prefer text over phone calls and even email these days, so it's a perfect way to start ahead of the curve. Review collected by and hosted on G2.com.

Unfortunately, Sonar currently has poor mobile compatibility, any time I have tried using it on my phone while on the go, it forces multiple logins over and over again. There is no app either, so it leaves you with no option but to provide your personal cell phone number or rely on phone calls and emails. Review collected by and hosted on G2.com.

Setup was simple and the out-of-the-box version is excellent as is. It's frustrating when SaaS products need customization to be useful, but Sonar is great from day 1. On top of that, their success team is top-notch. Most of my requests were tackled faster than my internal IT team. Truly excellent team from top to bottom. Review collected by and hosted on G2.com.

We've had a few Salesforce sync issues, but I think most of that is due to our Salesforce customizations and not Sonar. We've been able to work through the issues, so now we're on fire! Love this tool. Review collected by and hosted on G2.com.

Sonar has changed the game for texting while working for me. I have used chatbox before and the ability to upload pictures and send snips to my clients of things they can purchase while leaving a voicemail has changed the game for me. Review collected by and hosted on G2.com.

Honestly I have not received many drawbacks from using Sonar. I have been able to do what I need to do daily with it and has simplified my life significantly. Review collected by and hosted on G2.com.

I love the ability to create canned messages! The simplicity allows me to send about 50 text messages in a minute. I had surgery on my wrist recently so this feature has been a game-changer. I haven't missed a step with communicating with my clients Review collected by and hosted on G2.com.

I don't like how Sonar doesn't pop up with message notifications. I created a rule in my outlook to have those notifications pop up when I receive a message as a workaround. I also wish you could set an away message while you are out of the office! Review collected by and hosted on G2.com.

Sonar made it easy for us to configure a widget for marketing text automation (one way communication where we text a link or info to the customer). The API documentation was easy to understand for our development team, and the solution has been easy to scale. Customer support has been excellent for the marketing team thanks to Nic Baughman! Review collected by and hosted on G2.com.

Not a lot to dislike as the customer support has been excellent for the marketing team! However a few suggestions are that setting up automated triggered marketing campaigns requires Salesforce development support (and is not easy for a marketing team to configure out of the box) Review collected by and hosted on G2.com.

It's a great way for me to be able to communicate and have a record of what we spoke of. Review collected by and hosted on G2.com.

Whenever I send a text message, my entire organization can see everything we're talking about. Strategy conversations, especially in a sales world, go out the window. Review collected by and hosted on G2.com.

I love the sonar capability of canned responses and the ability to customize texts to our prospective clients, also to add autofill autopopulate fields for very fast reponses Review collected by and hosted on G2.com.

At this point I don't care for the fact you have to sign in independently from salesforce to use sonar. We have to open Sonar independently in Okta in order to use it within salesforce Review collected by and hosted on G2.com.

drip SMS is a most powerful force. Sonar makes it so easy Review collected by and hosted on G2.com.

it's great. so much better than the other solutions we've used before (twilio, avochato). think they need a bigger sales team tbh Review collected by and hosted on G2.com.

I love the ease that Sonar provides. We are able to send out messages at a very high volume. It's deliverability rate is second to none and I always know my messages are being delivered on time. Review collected by and hosted on G2.com.

It is sometimes difficult to keep things organized in Sonar. With so many messages being sent, I can get lost in the account pages and message tabs. Review collected by and hosted on G2.com.

I like that Sonar gives me the options to text either office number or cell number. Also it updates in my email. Review collected by and hosted on G2.com.

I do not like that it takes a few minutes to get to my email i wish it was in real time. Review collected by and hosted on G2.com.

I like that Sonar is adapted into our Salesforce platform. Review collected by and hosted on G2.com.

I don't like that Sonar has been updated and erases previous history too fast. Review collected by and hosted on G2.com.

In Sales Operations, we appreciate the smooth communication and roll-out of the Sonar app to our sales teams. The support through our Sonar rep has been phenomenal - quick and efficient product support when we need it. Review collected by and hosted on G2.com.

There is a double opt-in process for us to sync clients in Sonar and Salesforce. This can confuse both our reps and clients. Review collected by and hosted on G2.com.

The alerts coming to me by email makes it easier to stay on top of interested clients. It's also very easy for them to opt in and for the company to stay compliant. Review collected by and hosted on G2.com.

When someone opts in, it doesn't automatically check the opt in box within my salesforce. It would be great if the box in Salesforce was checked when they opt in. Review collected by and hosted on G2.com.

The ability to send messages from my computer and make my own canned responses and combine it with our SalesForce. Review collected by and hosted on G2.com.

that as an org we see everyones messages. Sometimes it is hard to find our messages if we are looking at all of the org messages. Review collected by and hosted on G2.com.

When messaging around 1,000 people a day across multiple markets, Sonar's UI allowed me to keep track of where I was with onboarding numbers in each market I owned. It's reliability in delivering messages allowed me to keep a steady backlog of leads to lean on when necessary. Review collected by and hosted on G2.com.

The only thing that was frustrating was sometimes the ability to upload a CSV was broken and could often times remain that way for a long period. It was impossible to upload new leads to reach out too and could set back work by up to a day sometimes. We also struggled with international numbers using Sonar, they were usually slow to acquire an international number that would go through to Mexico and some EU markets. Review collected by and hosted on G2.com.

Easy to navigate and create campaigns making blasting text messages easier. Review collected by and hosted on G2.com.

Dashboard was a bit confusing to understand at first but after working on it for a couple of days it was seamless. Review collected by and hosted on G2.com.