--- title: ViaSay Reviews meta\_title: 'ViaSay Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 50 reviews by the users' company size, role or industry to find out how ViaSay works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 50 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### ViaSay Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users greatly value the **responsive customer support** from ViaSay, enhancing their experience with helpful guidance and proactive assistance. [(1 mentions)](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1687828&qs=pros-and-cons#reviews) Users find ViaSay to be **straightforward and easy to use** , appreciating the seamless experience it provides. [(1 mentions)](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1688000&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of ViaSay, benefiting from its simple interface and exceptional support system. [(1 mentions)](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1687847&qs=pros-and-cons#reviews) Users value the **exceptional support** from Laiye, highlighting the proactive assistance and training offered by their account manager. [(1 mentions)](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1687939&qs=pros-and-cons#reviews) Users value the **exceptional support** from Laiye, which enhances their overall experience and ease of use. [(1 mentions)](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1687914&qs=pros-and-cons#reviews) Users note the **limitations in AI capabilities** , though support from account managers aids in overcoming challenges. [(1 mentions)](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1687889&qs=pros-and-cons#reviews) Users find it challenging to create flows in ViaSay due to needing **assistance with flow management** despite recent improvements. [(1 mentions)](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1687810&qs=pros-and-cons#reviews) Users note a **learning curve** in mastering ViaSay's flow builder, but improvements have made it more user-friendly. [(1 mentions)](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1688063&qs=pros-and-cons#reviews) Users find a need for **team dependency** when altering use cases in the advanced flow builder, despite recent improvements. [(1 mentions)](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1688041&qs=pros-and-cons#reviews) ### Top Pros or Advantages of ViaSay ##### 1. Customer Support Users greatly value the **responsive customer support** from ViaSay, enhancing their experience with helpful guidance and proactive assistance. [ See 1 mentions ](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1687828&qs=pros-and-cons#reviews) See Related User Reviews ![Elien D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elien D.") ED Elien D. Enterprise (\> 1000 emp.) 4.5/5 "Working with Laiye is a true pleasure" What do you like about ViaSay? Laiye excels in the support you receive: our account manager is always ready to assist us with any questions and to set up training and new use cases. ##### 2. Ease of Use Users find ViaSay to be **straightforward and easy to use** , appreciating the seamless experience it provides. [ See 1 mentions ](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1688000&qs=pros-and-cons#reviews) See Related User Reviews ![Elien D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elien D.") ED Elien D. Enterprise (\> 1000 emp.) 4.5/5 "Working with Laiye is a true pleasure" What do you like about ViaSay? Laiye excels in the support you receive: our account manager is always ready to assist us with any questions and to set up training and new use cases. ##### 3. Efficiency Users appreciate the **efficiency** of ViaSay, benefiting from its simple interface and exceptional support system. [ See 1 mentions ](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1687847&qs=pros-and-cons#reviews) See Related User Reviews ![Elien D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elien D.") ED Elien D. Enterprise (\> 1000 emp.) 4.5/5 "Working with Laiye is a true pleasure" What do you like about ViaSay? Laiye excels in the support you receive: our account manager is always ready to assist us with any questions and to set up training and new use cases. ##### 4. Helpful Users value the **exceptional support** from Laiye, highlighting the proactive assistance and training offered by their account manager. [ See 1 mentions ](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1687939&qs=pros-and-cons#reviews) See Related User Reviews ![Elien D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elien D.") ED Elien D. Enterprise (\> 1000 emp.) 4.5/5 "Working with Laiye is a true pleasure" What do you like about ViaSay? Laiye excels in the support you receive: our account manager is always ready to assist us with any questions and to set up training and new use cases. ##### 5. Insights Users value the **exceptional support** from Laiye, which enhances their overall experience and ease of use. [ See 1 mentions ](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1687914&qs=pros-and-cons#reviews) See Related User Reviews ![Elien D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elien D.") ED Elien D. Enterprise (\> 1000 emp.) 4.5/5 "Working with Laiye is a true pleasure" What do you like about ViaSay? Laiye excels in the support you receive: our account manager is always ready to assist us with any questions and to set up training and new use cases. ### Top Cons or Disadvantages of ViaSay ##### 1. AI Limitations Users note the **limitations in AI capabilities** , though support from account managers aids in overcoming challenges. [ See 1 mentions ](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1687889&qs=pros-and-cons#reviews) See Related User Reviews ![Elien D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elien D.") ED Elien D. Enterprise (\> 1000 emp.) 4.5/5 "Working with Laiye is a true pleasure" What do you dislike about ViaSay? Altering or building use cases in the advanced flow builder requires assistance. However, our account manager was always able to assist in these cases ##### 2. Flow Management Users find it challenging to create flows in ViaSay due to needing **assistance with flow management** despite recent improvements. [ See 1 mentions ](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1687810&qs=pros-and-cons#reviews) See Related User Reviews ![Elien D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elien D.") ED Elien D. Enterprise (\> 1000 emp.) 4.5/5 "Working with Laiye is a true pleasure" What do you dislike about ViaSay? Altering or building use cases in the advanced flow builder requires assistance. However, our account manager was always able to assist in these cases ##### 3. Learning Curve Users note a **learning curve** in mastering ViaSay's flow builder, but improvements have made it more user-friendly. [ See 1 mentions ](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1688063&qs=pros-and-cons#reviews) See Related User Reviews ![Elien D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elien D.") ED Elien D. Enterprise (\> 1000 emp.) 4.5/5 "Working with Laiye is a true pleasure" What do you dislike about ViaSay? Altering or building use cases in the advanced flow builder requires assistance. However, our account manager was always able to assist in these cases ##### 4. Team Dependency Users find a need for **team dependency** when altering use cases in the advanced flow builder, despite recent improvements. [ See 1 mentions ](https://www.g2.com/products/viasay/reviews?filters%5Bsentiment_snippet%5D=1688041&qs=pros-and-cons#reviews) See Related User Reviews ![Elien D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elien D.") ED Elien D. Enterprise (\> 1000 emp.) 4.5/5 "Working with Laiye is a true pleasure" What do you dislike about ViaSay? Altering or building use cases in the advanced flow builder requires assistance. However, our account manager was always able to assist in these cases ## Top-Rated Alternatives [ ![Ada](https://images.g2crowd.com/uploads/product/hd_favicon/d9a6ebdf8b846e2ef3d40f78e4f8e4bb/ada-support-inc-ada.svg "Ada") Ada 4.6/5(173) ](https://www.g2.com/products/ada-support-inc-ada/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/viasay/competitors/alternatives) ![Elien D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elien D.") ED Elien D. Enterprise (\> 1000 emp.) 4/3/2023 "Working with Laiye is a true pleasure" 4.5/5 What do you like best about ViaSay? Laiye excels in the support you receive: our account manager is always ready to assist us with any questions and to set up training and new use cases. Improvements are proposed proactively based on precise analyses that are discussed in recurrent meetings. If you are a starter, this support is of immense value. The platform is straightforward and easy to use. Review collected by and hosted on G2.com. What do you dislike about ViaSay? Altering or building use cases in the advanced flow builder requires assistance. However, our account manager was always able to assist in these cases, and Laiye has recently implemented a flow builder 2.0 that makes building use cases much more intuitive and accessible to any user. This point has thus been tackled in the meantime. Review collected by and hosted on G2.com. What problems is ViaSay solving and how is that benefiting you? Laiye helps us lowering our Service Centre phone calls by leading customers to the correct information on our website. In case no relevant answer can be found, or human assistance is required, the bot can hand over the conversation to an agent to help the customer within the chat window. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![María Dolores L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "María Dolores L.") ML María Dolores L. Coordinadora de servicio al cliente Mid-Market (51-1000 emp.) 12/21/2021 "Excellent BOT to improve our customer service" 5/5 What do you like best about ViaSay? The support received! Not only for the implementation of the bot on the web but also for all the post-launch follow-up. A team completely willing to provide us with ideas and solutions for the development of the bot, allowing us to achieve the best results. Review collected by and hosted on G2.com. What do you dislike about ViaSay? I have no negative comments about the platform! Adding a history of changes made to the use cases could be useful if several agents work on the platform, but we are very satisfied with the platform. Review collected by and hosted on G2.com. What problems is ViaSay solving and how is that benefiting you? Reduce the number of contacts we receive in Customer Service; Improve our service and response time, being able to provide a solution at the moment and offering support to our customer 24 hours with accessible information for most inquiries/complaints. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Maria Florencia F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria Florencia F.") MF Maria Florencia F. Gerente de Customer Service Mid-Market (51-1000 emp.) 12/14/2021 "We successfully implemented our ChatBot! New contact channel available 24 hours a day, 365 days a year." 5/5 What do you like best about ViaSay? To be able to provide all our customers with a new contact channel, available 24 hours a day, 365 days a year, helping to give each of our passengers the freedom to fly in a fast, efficient, and intelligent way. Review collected by and hosted on G2.com. What do you dislike about ViaSay? Everything is positive, it is very simple and easy to use Review collected by and hosted on G2.com. Recommendations to others considering ViaSay: Excellent product! Review collected by and hosted on G2.com. What problems is ViaSay solving and how is that benefiting you? Being able to provide online and simultaneous support to all users browsing our website, helping to reduce costs and response times in the customer service area, making the entire process more efficient and providing a better experience for users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 12/14/2021 "Great collaboration !" 4.5/5 What do you like best about ViaSay? The availability of the teams to always support us and educate us at the same time to become more and more autonomous on the platform. Their competencies and friendly communication. Review collected by and hosted on G2.com. What do you dislike about ViaSay? Nothing to say about the teams, the training on the platform is challenging depending on the profile you have in your teams but it is totally possible to be autonomous after some weeks of exercise! Review collected by and hosted on G2.com. What problems is ViaSay solving and how is that benefiting you? We are reducing our incoming customer contact on questions with low added value and are able to digitalize and personalize the immediate answers we give to our clients thanks to the bot on our website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Small-Business (50 or fewer emp.) 6/19/2022 "Simple and fast interaction" 4.5/5 What do you like best about ViaSay? It's simple, fast and helpful. Easy to use and user-friendly. Review collected by and hosted on G2.com. What do you dislike about ViaSay? Sometimes it takes time to load and GUI is not so attractive. Review collected by and hosted on G2.com. Recommendations to others considering ViaSay: Easy, User-friendly to use. Review collected by and hosted on G2.com. What problems is ViaSay solving and how is that benefiting you? It helps to solve the basic level issues with the customers. Review collected by and hosted on G2.com. Show More 6/28/2022 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Enterprise (\> 1000 emp.) 10/11/2021 "Great tool, but missing intuitive UX and some important features" 3.5/5 What do you like best about ViaSay? Ability to quickly set up/edit a basic use case. It has a nice, understandable view. Review collected by and hosted on G2.com. What do you dislike about ViaSay? - No overview of the whole flow: you don't know what links to a particular use case and can't click through to another use case. You see everything separately so it's hard to keep track of it and improve the experience for the user. You can't do conversation design without seeing the whole conversation. We have to use a different tool for mapping. - Not possible to track changes: there's no log, so we don't know what was changed and when (or by whom). We can't revert it and can't see whether the change helped. - Not intuitive: it's hard to navigate through the platform without the training. And the advanced use case is unnecessarily complicated, showing a different view in Answers, having multiple names (intent vs use case), etc. - Labeling: it's not the best, more people can't work on it at the same time and it's hard to find the use cases as it uses different naming (from the intents?). It would be better to pick how many cases do I want or so. Also, you can't label directly in/from the Conversations — that would be useful. - CSAT is not customizable: it's very general (doesn't ask about the particular answer so it's not useful), and pops up from the bottom which—according to research—our users find annoying. We had to disable it. What about using a similar approach to popular messaging apps and having an option to choose a thumbs up/down emoji directly on the bot's message? People are used to it. Review collected by and hosted on G2.com. Recommendations to others considering ViaSay: The tool's been of great help and works if you can design your flows outside of the platform. Review collected by and hosted on G2.com. What problems is ViaSay solving and how is that benefiting you? - Conversation designer/writer can work in Mindsay on their own. No need for developers to do everything. - It's quick. Review collected by and hosted on G2.com. Show More Response from Bonnie Scott Bailly of ViaSay [Editedit](https://www.g2.com/survey_responses/viasay-review-5049409/official_response/edit) Thanks for your detailed feedback. Please don’t hesitate to contact support@mindsay.com to be sure your issues and/or feedbacks are handled most efficiently. To address your concerns: - Increasing our flow builder capabilities and flexibility is a key focus of our product roadmap for the coming months. You’ll be able to build more advanced flows soon. - Our mission is to enable simple and efficient customer interactions. It's great to get your perspective on our build interfaces and we'll take it into account. - For the labelling, you should be able to label with different labellers at the same time. They just need to make sure they don’t work on the same intents. Please reach support@mindsay.com for more details. - We're sorry to hear about your CSAT concerns. CSAT is widely used by our clients to improve their chatbots. We would be happy to discuss your concerns and solutions in more detail. Please book a time that works for you with ilias, Chief Product Officer: ilias.mindsay.com/30min At anytime, please don’t hesitate to send your feedbacks on our product to support@mindsay.com. Thank you! Validated ReviewerSource: Organic ![Verified User in Broadcast Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Broadcast Media") UB Verified User in Broadcast Media Mid-Market (51-1000 emp.) 11/17/2021 "Smooth Chatbot Platform Use" 4/5 What do you like best about ViaSay? The platform is perfect for someone who's new to training bots and the team is helpful! We use this with Zendesk and the connection right now is running smooth. Review collected by and hosted on G2.com. What do you dislike about ViaSay? Everything works as it should, but there's lesser visibility on more chatbot analytics dashboard that could probably be helpful for us in the long run. Review collected by and hosted on G2.com. What problems is ViaSay solving and how is that benefiting you? Definitely helped us out with the large volume of contacts - both on the ticket and chat! Imagine funneling 12k conversations in one month, with just 6 full-time agents in our support team. We can really leverage automating conversations nowadays! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Claire H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claire H.") CH Claire H. Chef de projet digital / Scrum Master / Product Owner Small-Business (50 or fewer emp.) 11/24/2021 "A good chatbot management system" 4/5 What do you like best about ViaSay? I really like the chatbot improvement system. Review collected by and hosted on G2.com. What do you dislike about ViaSay? The complexity of the tool because I have not yet had the opportunity to create use cases and modify all the cases that have already been created. Review collected by and hosted on G2.com. What problems is ViaSay solving and how is that benefiting you? Exchanges and training allow progress in mastering the tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Snezhana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Snezhana B.") SB Snezhana B. Digital & Social Channel Engagement & Data Insights Manager Enterprise (\> 1000 emp.) 7/27/2021 "Mindsay - a Great Partner for Chatbot Technology" 5/5 What do you like best about ViaSay? a small and very agile team, willing to find the most convenient solution for custom requests Review collected by and hosted on G2.com. What do you dislike about ViaSay? the platform will benefit greatly if there is better traceability of all actions performed within it; a ticketing system for the submitted support requests will give the customer more confidence and easier follow up Review collected by and hosted on G2.com. Recommendations to others considering ViaSay: A great platform Review collected by and hosted on G2.com. What problems is ViaSay solving and how is that benefiting you? we handling customers requests, primarily FAQ; with the help of Mindsay bot we are decreasing call center traffic by automating all questions that don't need a human to deal with; our customers are getting quick and free support Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Product manager Enterprise (\> 1000 emp.) 8/15/2021 "Great choice when it comes to chatbot solutions" 4.5/5 What do you like best about ViaSay? Easy to use interface, which makes the creation of a chatbot a lot simpler. Great, professional team on Mindsay's side. Review collected by and hosted on G2.com. What do you dislike about ViaSay? The analytics section could have more filters and customization. Review collected by and hosted on G2.com. What problems is ViaSay solving and how is that benefiting you? We are building a chatbot focused on resolving simpler, repetitive queries of our existing customers. We aim to decrease customer support costs while providing an excellent, personalized experience, but the project is still in its early stages to measure the ROI. Review collected by and hosted on G2.com. 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