Best Conversation Intelligence Software - Page 10

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 238

Category Stats (Sep 2026)

  • Average Rating: 4.63/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Heylee (+5.56%) - Among all products in this category, Heylee recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 122,200+ Authentic Reviews
  • 238+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Fathom, HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

Insight7

Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and compliance, AI-driven roleplay coaching that builds real skills without manager time, intelligent voice and chat agents that qualify leads and drive customer outcomes, and candidate screening that replaces subjective interviews with objective, behavioral assessments. Leaders use Insight7 to monitor & improve performance, enforce compliance, accelerate rep development, and hire better, turning every conversation into measurable revenue and people outcomes. Trusted by 500+ businesses, with SOC 2 Type II, HIPAA, and GDPR compliance built in.

Average Rating: 4.7/5.0

Total Reviews: 13

How Do G2 Users Rate Insight7?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)

Who Is the Company Behind Insight7?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 62% Small, 31% Medium

What Do G2 Reviewers Say About Insight7?

AI-generated summary from verified user reviews

Pros
  • Users find Insight7 easy to use, benefiting from a user-friendly interface that enhances their research efficiency.
  • Users appreciate the effective insights generation from Insight7, significantly enhancing research efficiency and clarity.
  • Users value the time-saving insights that Insight7 provides, enhancing the efficiency of qualitative data analysis significantly.
  • Users appreciate the time-saving benefits of Insight7, allowing faster analysis and improved efficiency in research processes.
  • Users value the time-saving capabilities of Insight7, simplifying and accelerating the analysis of qualitative data.
Cons
  • Users find the limited free outputs restrictive and desire more flexibility for visualizing data trends effectively.
  • Users desire more robust features for data visualization to better identify long-term patterns and trends.
  • Users note accuracy issues in AI analytics, but remain hopeful for future improvements from Insight7's development.
  • Users note limitations in visualization and AI analytics accuracy in Insight7, but see potential for future improvement.
  • Users find the limited free outputs frustrating, as it restricts their ability to fully utilize Insight7.

What Are Recent G2 Reviews of Insight7?

Loris

Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Loris?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.5/10)

Who Is the Company Behind Loris?

  • Seller: Loris
  • Year Founded: 2018
  • HQ Location: New York, US
  • Twitter: @loris_ai
    231 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Medium, 18% Large

What Are Recent G2 Reviews of Loris?

Marsview Notes

Marsview Notes is the industry’s first AI-powered, fully-automated, meeting assistant for all your video meetings and online conferences. Using patent-pending advanced AI technologies, the application writes out comprehensive notes, actions, decisions and questions. The central feature of Marsview is an advanced voice and video transcription assistant that takes notes on what’s said, shown and written in a meeting. It can store your notes in the cloud and sync them across multiple devices packed with capabilities that include text search, in a matter of seconds, you can find whatever notes you need anytime, anywhere.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind Marsview Notes?

  • Seller: Marsview.ai
  • Year Founded: 2018
  • HQ Location: Sunnyvale, US
  • Twitter: @MarsviewAI
    29 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Marsview Notes?

What Are G2 Users Discussing About Marsview Notes?

Meetric.com

Capture, analyze, and optimize sales meetings easily and effectively with AI to drive revenue and insights. Simply connect with Teams, Zoom or Google Meet, or take it to the next level by leveraging our meeting platform made for sales.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind Meetric.com?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Meetric.com?

Numia

Numia is the Phygital AI Journeys Orchestrator. We enable real-time orchestration of customer journeys in physical environments by seamlessly unifying multi-channel entry signals including app check-ins, WhatsApp, web, kiosks, and QR codes, with advanced AI agents that dynamically execute the highest-value next step for each interaction. While most AI solutions remain confined to low-value, purely digital channels, Numia brings enterprise-grade AI to where it impacts the bottom line most: face-to-face customer experiences in brick-and-mortar environments. Recognized in the Forrester Customer Journey Orchestration Platforms Landscape Q2 2026, Numia empowers traditional industries to turn physical blind spots into data-rich, high-conversion strategic assets. Trusted by leading regional institutions to manage networks spanning millions of customers, Numia delivers a proven blueprint for scale: drastic reductions in wait times, optimized frontline workforce management, and a measurable lift in CSAT and cross-selling efficiency.

Average Rating: 5.0/5.0

Total Reviews: 4

How Do G2 Users Rate Numia?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.5/10)

Who Is the Company Behind Numia?

  • Seller: numia
  • Year Founded: 2013
  • HQ Location: LATAM, AR
  • LinkedIn® Page: www.linkedin.com
    105 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 25% Large

What Are Recent G2 Reviews of Numia?

SquadStack

SquadStack is India's leading Voice AI platform for sales and customer engagement. Our human-like Voice AI Agents run outbound and inbound calls for the country's largest consumer brands, qualifying leads, booking appointments, driving renewals and closing sales across 8+ Indian languages. We handle 4 million+ calls a day for brands like TATA Digital, Delhivery, IndiaMART, AngelOne, PhonePe, Axis Securities, HDFC Life, CarDekho, Swiggy, Zepto, upGrad and NIIT. Our agents were the first to pass the Turing Test for contact centres. In blind tests, 81% of BFSI leaders could not tell them apart from a human. The results are measurable: up to 40% more conversions, 90% connectivity and 3x lower cost than human teams. A leading brokerage saw 3x conversions and 3.2x lower handle time. A general insurer cut renewal costs by 60%. Delhivery reduced rider acquisition cost 4x and onboarded 3x faster. Speech models trained on 600 million+ minutes of real Indian conversations handle code-switching, interruptions and 30-turn calls without drifting, then hand off to a human when it matters. SquadStack is ISO 27001, ISO 27701, SOC 2 Type II, DPDP and TRAI compliant, with India data residency. The complete outcome stack: - Lead Intelligence to prioritise who to call and when - Voice AI and expert human agents for every campaign - AI supervision and call quality analysis on every conversation - ROI Optimization Engine tuned to your conversion and cost goals

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate SquadStack?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.5/10)

Who Is the Company Behind SquadStack?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of SquadStack?

AudioCodes Meeting Insights

Going far beyond AI meeting note takers, Meeting Insights by AudioCodes is an enterprise-grade solution that automatically records, transcribes, and transforms Microsoft Teams and Zoom sessions into a centralized knowledge hub with intelligence built from all the meetings across the company. This AI-powered platform transforms conversations into searchable summaries, action items, and insights that drive organizational productivity and strategic decision-making. Meeting Insights provides comprehensive meeting analytics, automated action item extraction, speaker identification, and role-based insights tailored for enterprise needs. The platform automatically captures, analyzes, and distributes meeting content across the enterprise, creating a centralized hub of organizational knowledge. Recently recognized as "Best Use of AI" by UC Today and acknowledged by Frost & Sullivan for innovation in meeting intelligence, Meeting Insights delivers enterprise-grade security, GDPR compliance, and seamless integration with existing business systems, making it an essential tool for organizations seeking for a safe and compliant way to transform meeting data into competitive advantage and strategic knowledge assets.

Average Rating: 4.3/5.0

Total Reviews: 3

How Do G2 Users Rate AudioCodes Meeting Insights?

  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 6.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind AudioCodes Meeting Insights?

  • Seller: AudioCodes
  • Year Founded: 1993
  • HQ Location: Or Yehuda, Tel Aviv District, Israel
  • LinkedIn® Page: www.linkedin.com
    1,362 employees on LinkedIn®
  • Ownership: NASDAQ: AUDC

Who Uses This Product?

  • Company Size: 100% Medium, 33% Small

What Do G2 Reviewers Say About AudioCodes Meeting Insights?

AI-generated summary from verified user reviews

Pros
  • Users find MIA invaluable for her accurate transcription, significantly enhancing meeting efficiency and reducing note-taking time.
  • Users find MIA's action item management invaluable, streamlining meetings and enhancing team collaboration effortlessly.
  • Users value the automated notetaking feature of AudioCodes Meeting Insights, streamlining meeting management and enhancing productivity.
  • Users appreciate the ease of use of AudioCodes Meeting Insights, making meetings more efficient and organized.
  • Users value the error-free performance of AudioCodes Meeting Insights, enhancing productivity and simplifying meeting management.
Cons
  • Users are frustrated by call limitations that restrict MIA's integration in ad hoc scenarios, impacting workflow efficiency.
  • Users experience integration issues with AudioCodes Meeting Insights, limiting its automation and functionality across systems.
  • Users note the lack of integration with various CRM systems limits the functionality of AudioCodes Meeting Insights.

What Are Recent G2 Reviews of AudioCodes Meeting Insights?

Callably

Callably is an AI-powered communication CRM that connects your phone system to intelligent lead management. Features include AI transcription, automatic lead scoring, appointment scheduling, drip sequences, team performance analytics, and a built-in AI assistant. Integrates with 30+ phone providers and 35+ CRMs.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Callably?

  • Customer Scoring: 10.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Callably?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Callably?

CallQuants

CallQuants is an AI voice agent and conversation-intelligence platform for sales and support teams. Its humanoid AI agents handle inbound and outbound calls — lead callback and qualification, appointment scheduling, missed-call rescue, renewal and reminder calls — then transcribe, score, and analyze every conversation for sentiment, objections, and buying signals. CallQuants supports 12+ Indian and 30+ global languages, integrates with HubSpot, Salesforce, Zoho, Pipedrive, Twilio, Plivo, Exotel, Zapier, n8n, and WhatsApp, and includes TCPA/TRAI/NDNC-aware compliance controls. Pricing is prepaid and usage-based from $0.10/minute, with a no-card free trial. Operates in the United States and India. A Complete AI Voice Agent Platform.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind CallQuants?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of CallQuants?

Conversation Intelligence

KAI Conversations gives pharmaceutical companies visibility into their most valuable and least captured data: what actually happens in field conversations with healthcare professionals. Reps and MSLs record calls through the mobile app, Zoom or Teams, and KAI's AI analyses each one, scoring the strength of connection with NetKonnector, a behavioural science measure across 12 dimensions that predicts belief shift and outcomes. Every conversation produces value at three levels. Reps get Game Tape analysis, personalised coaching nudges, auto-populated CRM summaries and next-call prep. Managers and marketers get a shared view of message delivery, HCP reception, objections and field capability gaps. Franchise and country leadership get strategic HCP, clinical and competitor insight from real conversations, a faster, richer alternative to surveys and ATU studies that report claimed behaviour rather than what was said in the room. The result: more effective coaching with less admin, marketing decisions grounded in real HCP evidence, and time to insight collapsing from quarters to days. KAI works across commercial and medical teams, brands, therapy areas and markets.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Conversation Intelligence?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Conversation Intelligence?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Conversation Intelligence?

ConvoZen.AI

ConvoZen is an enterprise-grade Unified Conversational Agent Platform that turns conversations into outcomes on a single AI Agent Stack. Built on proprietary STT and TTS models that beat all the prominent benchmarks, Voice Agents handle inbound and outbound conversations across regional languages, while the AI Copilot works alongside human agents in real time and Supervisor Agents give team leads full visibility across every interaction. Together they help contact centers improve productivity by 10x, with 100% of conversations scored, checked for compliance, and turned into actionable intelligence.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate ConvoZen.AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.5/10)

Who Is the Company Behind ConvoZen.AI?

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Do G2 Reviewers Say About ConvoZen.AI?

AI-generated summary from verified user reviews

Pros
  • Users value the auditing efficiency of ConvoZen.AI, enhancing performance and insights from customer interactions effectively.
  • Users appreciate the excellent customer support and training that enhance their experience with ConvoZen.AI.
  • Users value the customization options of ConvoZen.AI, enhancing usability and fitting their specific business needs.
  • Users love the ease of use of ConvoZen.AI, finding it intuitive and simple to navigate.
  • Users value the easy integrations of ConvoZen.AI, enhancing their business experience with seamless CRM connections.

What Are Recent G2 Reviews of ConvoZen.AI?

Empower By Ringover

Empower is the conversational AI solution dedicated to empowering businesses to refine their sales pitch and enhance the experience for their customers. It allows you to effortlessly explore and leverage the content of all your calls, ensuring you always have the right pitch to hand. The tool automatically transcribes, summarizes, and analyzes all conversations. It also syncs with your CRM and provides advanced statistics. This gives you the concrete data and examples needed to adapt your strategy, effectively train your teams, all while optimizing their time.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Empower By Ringover?

  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Empower By Ringover?

  • Seller: Ringover
  • Year Founded: 2018
  • HQ Location: Montrouge
  • Twitter: @ringoverapp
    832 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    288 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Empower By Ringover?

Exotel Conversational AI Platform

Exotel Conversational AI Platform offers a suite of AI communication tools, designed to augment customer interactions across multiple digital touchpoints. This suite encompasses an AI Chatbot, a GenAI-powered Voicebot, and a Conversational Quality Analysis tool, each tailored to deliver accuracy and a human-like interaction experience. By harnessing advanced techniques to decipher query intent and emotional undertones, these solutions aim to offer empathetic and contextually appropriate responses, anchored in generative AI. The AI Chatbot facilitates engaging text-based interactions, leveraging semantic search capabilities and extensive multi-lingual support to ensure a frictionless User Experience (UX). The GenAI-powered Voicebot includes speech recognition and innovative noise cancellation features, adept at handling user interruptions for smooth voice-based conversations. The Conversational Quality Analysis tool, on the other hand, provides insights by assessing conversation metrics & customer satisfaction.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Exotel Conversational AI Platform?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Exotel Conversational AI Platform?

  • Seller: Exotel
  • Year Founded: 2011
  • HQ Location: Bangalore, Karnataka
  • Twitter: @Exotel
    2,937 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    746 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Exotel Conversational AI Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the tracking ease of Exotel Conversational AI Platform, effectively managing calls, SMS, and AI agents in one place.

What Are Recent G2 Reviews of Exotel Conversational AI Platform?

Fastcall

A native click-to-call app in Salesforce. Softphone, local caller ID, voicemail drop and more

Average Rating: 4.2/5.0

Total Reviews: 13

How Do G2 Users Rate Fastcall?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)

Who Is the Company Behind Fastcall?

  • Seller: FastCall
  • Year Founded: 2012
  • HQ Location: Hollywood, CA
  • Twitter: @fastcall411
    104 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 43% Medium

What Do G2 Reviewers Say About Fastcall?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy integrations of Fastcall, enhancing their experience by seamlessly connecting with Salesforce.
  • Users highlight the excellent email notifications and seamless Salesforce integration that enhances their communication experience.
  • Users appreciate the superior integration of Fastcall with Salesforce, enhancing communication and tracking capabilities.
  • Users appreciate the superior Salesforce integration of Fastcall, enhancing communication tracking and overall efficiency.
  • Users appreciate the superior email notifications and integration with Salesforce for tracking calls and texts.
Cons
  • Users often face call connectivity issues, including duplicate dials and missed calls leading to unexpected voicemails.
  • Users experience frequent call issues, with problems like second dials and missing calls leading to voicemails unexpectedly.
  • Users face persistent call quality issues with Fastcall, experiencing interruptions and missed connections during active calls.
  • Users experience frequent delays with second dials interrupting active calls and unexpected voicemails during usage.
  • Users report recording issues with Fastcall, facing problems like unexpected second dials and missed calls.

What Are Recent G2 Reviews of Fastcall?

What Are G2 Users Discussing About Fastcall?

Gridspace Contact Center AI

Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Gridspace Contact Center AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Gridspace Contact Center AI?

  • Seller: Gridspace
  • Year Founded: 2012
  • HQ Location: Los Angeles, US
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large, 100% Small

What Are Recent G2 Reviews of Gridspace Contact Center AI?

Julie Jung
JJ
Researched and written by Julie Jung
Updated February 15, 2026