--- title: Mitel Phone Reviews meta\_title: 'Mitel Phone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Mitel Phone works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 3 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Mitel Phone Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** with Mitel Phones, benefiting from simple configurations and plug-and-play functionality. [(1 mentions)](https://www.g2.com/products/mitel-phone/reviews?filters%5Bsentiment_snippet%5D=2255657&qs=pros-and-cons#reviews) Users value the **easy connection** Mitel Phone provides, facilitating seamless communication and availability checking at work. [(1 mentions)](https://www.g2.com/products/mitel-phone/reviews?filters%5Bsentiment_snippet%5D=2467017&qs=pros-and-cons#reviews) Users love the **easy setup** of Mitel Phones, benefiting from plug and play configuration even before arrival. [(1 mentions)](https://www.g2.com/products/mitel-phone/reviews?filters%5Bsentiment_snippet%5D=2255645&qs=pros-and-cons#reviews) Users face **upgrade issues** due to dependency on companion software, necessitating careful preparation for potential reinstallations. [(1 mentions)](https://www.g2.com/products/mitel-phone/reviews?filters%5Bsentiment_snippet%5D=2255648&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Mitel Phone ##### 1. Ease of Use Users value the **ease of use** with Mitel Phones, benefiting from simple configurations and plug-and-play functionality. [ See 1 mentions ](https://www.g2.com/products/mitel-phone/reviews?filters%5Bsentiment_snippet%5D=2255657&qs=pros-and-cons#reviews) See Related User Reviews ![Josh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh M.") JM Josh M. Enterprise (\> 1000 emp.) 3.5/5 "Mitel are robust and if configured correctly zero touch capable and second to none RMA Process" What do you like about Mitel Phone? MItels can be configured before the device even arrives if you know the mac its plug in and play ##### 2. Easy Connection Users value the **easy connection** Mitel Phone provides, facilitating seamless communication and availability checking at work. [ See 1 mentions ](https://www.g2.com/products/mitel-phone/reviews?filters%5Bsentiment_snippet%5D=2467017&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great voice software" What do you like about Mitel Phone? Mitel helps us stay connected at work and see who is available ##### 3. Easy Setup Users love the **easy setup** of Mitel Phones, benefiting from plug and play configuration even before arrival. [ See 1 mentions ](https://www.g2.com/products/mitel-phone/reviews?filters%5Bsentiment_snippet%5D=2255645&qs=pros-and-cons#reviews) See Related User Reviews ![Josh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh M.") JM Josh M. Enterprise (\> 1000 emp.) 3.5/5 "Mitel are robust and if configured correctly zero touch capable and second to none RMA Process" What do you like about Mitel Phone? MItels can be configured before the device even arrives if you know the mac its plug in and play ### Top Cons or Disadvantages of Mitel Phone ##### 1. Upgrade Issues Users face **upgrade issues** due to dependency on companion software, necessitating careful preparation for potential reinstallations. [ See 1 mentions ](https://www.g2.com/products/mitel-phone/reviews?filters%5Bsentiment_snippet%5D=2255648&qs=pros-and-cons#reviews) See Related User Reviews ![Josh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh M.") JM Josh M. Enterprise (\> 1000 emp.) 3.5/5 "Mitel are robust and if configured correctly zero touch capable and second to none RMA Process" What do you dislike about Mitel Phone? New updates always require the latest companion software so ensure you have both when upgrading and have the means to save incase of the need to reins ## Top-Rated Alternatives [ ![Kixie PowerCall & SMS](https://images.g2crowd.com/uploads/product/hd_favicon/41f6e7886d98ee87b5eb68c8a66e0b2f/kixie-powercall-sms.svg "Kixie PowerCall & SMS") Kixie PowerCall & SMS 4.8/5(866) ](https://www.g2.com/products/kixie-powercall-sms/reviews) [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io") Apollo.io 4.7/5(9,704) ](https://www.g2.com/products/apollo-io/reviews) [ View All Alternatives ](https://www.g2.com/products/mitel-phone/competitors/alternatives) CB Cheryl B. BDC Manager Mid-Market (51-1000 emp.) 4/30/2026 "Reliable and Easy-to-Use Phone System, Perfect for High-Volume Needs" 5/5 What do you like best about Mitel Phone? I like the simplicity of the Mitel Phone. The physical hardware is very easy to use and is straightforward enough for training new hires. Even the operator consoles, which can be more complex, are basic and intuitive. I appreciate the fact that we can choose between using a physical console or a digital version on a computer screen, which provides flexibility. The system is overwhelmingly intuitive and has been pretty reliable, with very few glitches. It's the lifeblood of our dealerships, so reliability is critical, and Mitel Phone delivers well. Review collected by and hosted on G2.com. What do you dislike about Mitel Phone? Well, because the system is aging, the Mitel Phone could use an upgrade within its reporting software. Sometimes the reporting seems a little bit dated. Review collected by and hosted on G2.com. What problems is Mitel Phone solving and how is that benefiting you? Mitel Phone provides an easy automated auto attendant for high call volumes, redirecting calls to the right department, using hunt groups and automatic call distribution for routing. The system and hardware are easy to use, simplifying operations for our team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 1/17/2026 "Great voice software" 4.5/5 What do you like best about Mitel Phone? Mitel helps us stay connected at work and see who is available Review collected by and hosted on G2.com. What do you dislike about Mitel Phone? Mitel has no cons that I am currently aware of Review collected by and hosted on G2.com. What problems is Mitel Phone solving and how is that benefiting you? Mitel increases communication efficiency Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Josh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh M.") JM Josh M. Director Computer & Network Security Enterprise (\> 1000 emp.) 8/27/2025 "Mitel are robust and if configured correctly zero touch capable and second to none RMA Process" 3.5/5 What do you like best about Mitel Phone? MItels can be configured before the device even arrives if you know the mac its plug in and play Review collected by and hosted on G2.com. What do you dislike about Mitel Phone? New updates always require the latest companion software so ensure you have both when upgrading and have the means to save incase of the need to reinstall Review collected by and hosted on G2.com. What problems is Mitel Phone solving and how is that benefiting you? Large call queues and overflow call handling Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Mitel Phone for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Kixie PowerCall & SMS Logo](https://images.g2crowd.com/uploads/product/hd_favicon/41f6e7886d98ee87b5eb68c8a66e0b2f/kixie-powercall-sms.svg "Kixie PowerCall & SMS Logo") Kixie PowerCall & SMS 4.8 (866) Kixie is a powerful revenue communications platform built to elevate your team’s calling and texting game. 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