--- title: Mitel Phone Reviews meta_title: 'Mitel Phone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Mitel Phone works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 3 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Mitel Phone Reviews **Vendor:** RevComm **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About Mitel Phone With RevComm's mission of reinventing communication and creating a society where people think of others, we provide top-notch AI-powered, cloud-based IP phone that analyzes & visualizes calls which will help you and your team focus on continuous self-improvement and efficiency. RevComm is user-friendly, with the aim to achieve efficient team and time management. Headquartered in Tokyo, Japan; with its US office located in Long Beach, California. Some well-known brands that RevComm is proudly catering to include SoftBank, Pioneer, Fujitsu, MoneyForward, Rakuten Communications, Blackline, and many others. 2023, RevComm was listed as one of the Top 50 AI companies by Forbes, Sequioa Capital and Meritech Capital and during the previous years received: \*2020, was adopted by Google for Startups Accelerator \*2019, won the B-Dash Camp and TechCrunch Tokyo \*Won prizes in various competitions such as the Japan HR Grand Prize as well as the Tokyo-sponsored world transmission competition. As of date, RevComm has exceeded 40,000 users. Get to know us more, visit https://miitel.com/revcomm-us ## Mitel Phone Pros & Cons **What users like:** - Users value the **ease of use** with Mitel Phones, benefiting from simple configurations and plug-and-play functionality. (1 reviews) - Users value the **easy connection** Mitel Phone provides, facilitating seamless communication and availability checking at work. (1 reviews) - Users love the **easy setup** of Mitel Phones, benefiting from plug and play configuration even before arrival. (1 reviews) **What users dislike:** - Users face **upgrade issues** due to dependency on companion software, necessitating careful preparation for potential reinstallations. (1 reviews) ## Mitel Phone Reviews ### 1. Reliable and Easy-to-Use Phone System, Perfect for High-Volume Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl B. | BDC Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Mitel Phone?** I like the simplicity of the Mitel Phone. The physical hardware is very easy to use and is straightforward enough for training new hires. Even the operator consoles, which can be more complex, are basic and intuitive. I appreciate the fact that we can choose between using a physical console or a digital version on a computer screen, which provides flexibility. The system is overwhelmingly intuitive and has been pretty reliable, with very few glitches. It's the lifeblood of our dealerships, so reliability is critical, and Mitel Phone delivers well. **What do you dislike about Mitel Phone?** Well, because the system is aging, the Mitel Phone could use an upgrade within its reporting software. Sometimes the reporting seems a little bit dated. **What problems is Mitel Phone solving and how is that benefiting you?** Mitel Phone provides an easy automated auto attendant for high call volumes, redirecting calls to the right department, using hunt groups and automatic call distribution for routing. The system and hardware are easy to use, simplifying operations for our team. ### 2. Great voice software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2026 **What do you like best about Mitel Phone?** Mitel helps us stay connected at work and see who is available **What do you dislike about Mitel Phone?** Mitel has no cons that I am currently aware of **What problems is Mitel Phone solving and how is that benefiting you?** Mitel increases communication efficiency ### 3. Mitel are robust and if configured correctly zero touch capable and second to none RMA Process **Rating:** 3.5/5.0 stars **Reviewed by:** Josh M. | Director, Computer & Network Security, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Mitel Phone?** MItels can be configured before the device even arrives if you know the mac its plug in and play **What do you dislike about Mitel Phone?** New updates always require the latest companion software so ensure you have both when upgrading and have the means to save incase of the need to reinstall **What problems is Mitel Phone solving and how is that benefiting you?** Large call queues and overflow call handling - [View Mitel Phone pricing details and edition comparison](https://www.g2.com/products/mitel-phone/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+05%3A19%3A47+-0500&secure%5Bsession_id%5D=0c82832e-e485-43c4-83fd-6d65e6e75a84&secure%5Btoken%5D=48fc52fc9f7990e85f840f1b8f577857ba5f72de371182e51b9eb42cc2401f49&format=llm_user) ## Mitel Phone Integrations - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## Mitel Phone Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Generative AI** - AI Text Summarization - Generative AI **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Mitel Phone Alternatives - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (853 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,687 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,369 reviews)