Best Contact Center Workforce Software - Page 2

How Many Contact Center Workforce Software Products Does G2 Track?

Total Products under this Category: 105

Category Stats (Nov 2026)

  • Average Rating: 4.21/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SuccessKPI (+2.37%) - Among all products in this category, SuccessKPI recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Workforce Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,600+ Authentic Reviews
  • 105+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Workforce Software

G2 Grid® for Contact Center Workforce Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Calabrio ONE, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, Verint Workforce Management, RingCentral Contact Center, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-workforce/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=calabrio-one&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=verint-workforce-management&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=ringcx)

Aspect Workforce

Aspect delivers an intelligent workforce platform that helps enterprises prevent disruption, protect service levels, and reduce manual effort by embedding intelligence directly into daily operations. Our brand promise is real-time, policy-aware guidance and automation that keeps decisions transparent, explainable, and under human control—so teams can prevent disruption instead of reacting to it. Aspect’s Workforce Engagement Management (WEM) portfolio includes cloud, hybrid, and on-premises deployments, with capabilities across forecasting, scheduling, adherence and intraday management, quality monitoring and coaching workflows, performance management dashboards and KPIs, and employee engagement and gamification. It is built on Aspect WorkforceOS, with APIs and integration tools via the Developer Portal, and supports connectivity across major CCaaS, CRM, and collaboration ecosystems. For operations leaders, planners, supervisors, and agents, Aspect Workforce helps solve the day-to-day challenges of fluctuating demand, complex labor rules, and siloed tools that force teams into constant firefighting. By connecting real-time signals to approved actions, Aspect improves efficiency and accuracy, helps reduce avoidable labor waste, and strengthens service performance—so organizations can cut costs while improving workforce experiences and customer outcomes.

Average Rating: 4.2/5.0

Total Reviews: 304

How Do G2 Users Rate Aspect Workforce?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 8.7/10)
  • Automation: 8.1/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.0/10 (Category avg: 8.3/10)
  • Intraday Management: 8.6/10 (Category avg: 8.2/10)

Who Is the Company Behind Aspect Workforce?

  • Seller: Aspect Software
  • Company Website:
  • Year Founded: 1973
  • HQ Location: Atlanta, GA
  • LinkedIn® Page: www.linkedin.com
    994 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative
  • Top Industries: Financial Services, Telecommunications
  • Company Size: 63% Large, 29% Medium

What Do G2 Reviewers Say About Aspect Workforce?

AI-generated summary from verified user reviews

Pros
  • Users commend the strong scheduling and workforce management features of Aspect Workforce, enhancing efficiency and coverage alignment.
  • Users commend the efficiency of Aspect Workforce for streamlining scheduling, reducing errors, and optimizing resource management.
  • Users appreciate the user-friendly platform of Aspect Workforce, which streamlines scheduling and enhances operational efficiency.
  • Users value the predictive analytics in Aspect Workforce, enabling precise forecasts and optimized resource management.
  • Users value the predictive analytics of Aspect Workforce, enhancing forecasts and optimizing resource management effectively.
Cons
  • Users find the learning curve steep due to its complexity and insufficient real-world training support.
  • Users find the complexity of Aspect Workforce overwhelming, necessitating time and training for effective use.
  • Users find the interface clunky and not user-friendly, leading to a frustrating navigation experience for time off requests.
  • Users find the difficult learning curve of Aspect Workforce can hinder effective use and slow down initial adoption.
  • Users find the learning difficulty of Aspect Workforce overwhelming, necessitating time and training for effective use.

What Are Recent G2 Reviews of Aspect Workforce?

What Are G2 Users Discussing About Aspect Workforce?

Squaretalk

Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.

Average Rating: 4.8/5.0

Total Reviews: 151

How Do G2 Users Rate Squaretalk?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.7/10)
  • Automation: 10.0/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.8/10 (Category avg: 8.3/10)
  • Intraday Management: 8.8/10 (Category avg: 8.2/10)

Who Is the Company Behind Squaretalk?

  • Seller: Squaretalk
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Jerusalem
  • Twitter: @SquareTalk
    31 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 58% Medium, 47% Small

What Do G2 Reviewers Say About Squaretalk?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Squaretalk, enjoying seamless integration and a clear, efficient interface.
  • Users value Squaretalk for its reliability, facilitating smooth automation in call support and SMS marketing.
  • Users appreciate the efficiency of Squaretalk, benefiting from real-time insights and streamlined operations for better management.
  • Users love the automation capabilities of Squaretalk, enhancing call support and streamlining marketing efforts.
  • Users appreciate the user-friendly interface of Squaretalk, allowing quick setup and daily reliability in their workflow.
Cons
  • Users note the limited features of Squaretalk, wishing for enhancements like conditional logic and better integrations.
  • Users find the difficult setup process challenging, especially with complex workflows and advanced features requiring extra attention.
  • Users find the missing features in Squaretalk, such as conditional logic and integration options, limiting their experience.
  • Users find complex features of Squaretalk overwhelming, especially for new users navigating advanced settings and workflows.
  • Users find Squaretalk's complexity in advanced settings challenging, particularly for new users and during high-traffic periods.

What Are Recent G2 Reviews of Squaretalk?

What Are G2 Users Discussing About Squaretalk?

Zoom Contact Center

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.

Average Rating: 4.4/5.0

Total Reviews: 79

How Do G2 Users Rate Zoom Contact Center?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.7/10)
  • Automation: 7.2/10 (Category avg: 8.1/10)
  • Productivity Analysis: 7.1/10 (Category avg: 8.3/10)
  • Intraday Management: 7.3/10 (Category avg: 8.2/10)

Who Is the Company Behind Zoom Contact Center?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Farming, Information Technology and Services
  • Company Size: 46% Medium, 41% Small

What Do G2 Reviewers Say About Zoom Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Zoom Contact Center, which simplifies setup and enhances overall functionality.
  • Users appreciate the user-friendly interface of Zoom Contact Center, enhancing efficiency and call management in operations.
  • Users appreciate the increased efficiency and transparency of Zoom Contact Center, enhancing call handling and reporting capabilities.
  • Users value the easy setup of Zoom Contact Center, allowing quick customization and efficient administration.
  • Users appreciate the seamless integrations of Zoom Contact Center, enhancing their workflow and customer service efficiency.
Cons
  • Users experience significant call issues with Zoom Contact Center, citing poor integration and missing basic functionalities.
  • Users express frustration over the lack of clarity in essential features, complicating their overall experience with Zoom Contact Center.
  • Users find the missing features in Zoom Contact Center hinder functionality and complicate their operational efficiency.
  • Users find significant chat functionality issues in Zoom Contact Center, hindering effective communication and workflow.
  • Users find the lack of basic functionality in Zoom Contact Center frustrating, impacting efficiency and usability.

What Are Recent G2 Reviews of Zoom Contact Center?

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Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.

Average Rating: 4.2/5.0

Total Reviews: 100

How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.7/10)
  • Automation: 8.6/10 (Category avg: 8.1/10)
  • Productivity Analysis: 9.2/10 (Category avg: 8.3/10)
  • Intraday Management: 8.5/10 (Category avg: 8.2/10)

Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?

  • Seller: Vonage
  • Year Founded: 2001
  • HQ Location: Holmdel, NJ
  • Twitter: @Vonage
    11,195 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,820 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Medium, 28% Small

What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Vonage Contact Center, enjoying seamless integration and functionality.
  • Users appreciate the helpful customer support of Vonage Contact Center, enhancing their experience with seamless CRM integration.
  • Users highlight the easy setup of Vonage Contact Center, enabling quick integration and user-friendly access anywhere.
  • Users value the easy integrations with CRM systems, enhancing efficiency and user experience in their organizations.
  • Users praise the seamless CRM integration of Vonage Contact Center, enhancing personalized service and efficiency.
Cons
  • Users experience call issues with slow connectivity and difficulties in changing outbound numbers, impacting their operations.
  • Users experience customization difficulty with Vonage Contact Center, facing challenges in tailoring features to specific workflows.
  • Users find Vonage Contact Center to be expensive, though its value may outweigh the cost compared to alternatives.
  • Users find the limited customization options of Vonage Contact Center restrict their ability to tailor workflows effectively.
  • Users report communication issues with spam marking and occasional message delivery problems, affecting call connectivity.

What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)?

What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)?

Freshcaller

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Average Rating: 4.1/5.0

Total Reviews: 127

How Do G2 Users Rate Freshcaller?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 8.7/10)
  • Automation: 8.9/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.9/10 (Category avg: 8.3/10)
  • Intraday Management: 8.3/10 (Category avg: 8.2/10)

Who Is the Company Behind Freshcaller?

  • Seller: Freshworks
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 69% Small, 25% Medium

What Do G2 Reviewers Say About Freshcaller?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the simple and clean UI of Freshcaller, making it easy to use and set up.
  • Users value the automation features of Freshcaller, enhancing efficiency and ensuring timely customer interactions.
  • Users value the call recording feature of Freshcaller, enhancing their overall communication efficiency and experience.
  • Users value the simple and clean UI of Freshcaller, enhancing their communication experience effortlessly.
  • Users find the dial pad and recording features of Freshcaller valuable for a seamless calling experience.
Cons
  • Users feel the lack of features in Freshcaller limits functionality and hampers their overall experience.
  • Users feel the lack of detailed contact information limits the usefulness of Freshcaller for managing interactions effectively.
  • Users find the lack of detailed contact information frustrating, particularly missing recent call notes for better follow-up.
  • Users find the lack of detailed contact information frustrating, missing important features like recent call notes.
  • Users report poor customer support, particularly slow response times affecting urgent issue resolutions with Freshcaller.

What Are Recent G2 Reviews of Freshcaller?

What Are G2 Users Discussing About Freshcaller?

Sprinklr Service

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Key Features Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors. Recognized leader: Named a Strong Performer in The Forrester Wave: Contact-Center-As-A-Service Platforms, Q2 2025, a Leader in The Forrester Wave: Conversational AI For Customer Service, Q2 2024, Digital Customer Interaction Solutions, Q2 2024, and recognized as a Contact Center Leader by G2.

Average Rating: 4.3/5.0

Total Reviews: 700

How Do G2 Users Rate Sprinklr Service?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.7/10)
  • Automation: 7.8/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.7/10 (Category avg: 8.3/10)
  • Intraday Management: 8.1/10 (Category avg: 8.2/10)

Who Is the Company Behind Sprinklr Service?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • Twitter: @Sprinklr
    38,047 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Social Media Manager, Community Manager
  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 41% Large, 30% Medium

What Do G2 Reviewers Say About Sprinklr Service?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Sprinklr Service, finding it simple and powerful for enhancing customer experience.
  • Users value the user-friendly interface of Sprinklr Service, simplifying social media management with customizable features and convenience.
  • Users value the comprehensive services offered by Sprinklr, appreciating the seamless integration and professional support from the team.
  • Users value the efficiency of Sprinklr Service, seamlessly managing multiple channels within a single interface.
  • Users commend the excellent customer support of Sprinklr Service, highlighting its responsiveness and commitment to enhancing user experience.
Cons
  • Users find the complexity of Sprinklr Service overwhelming, especially when dealing with extensive features and user management issues.
  • Users experience a steep learning curve with Sprinklr Service, requiring significant training for effective usage.
  • Users note missing features in Sprinklr Service, requiring native posting and affecting overall workflow efficiency.
  • Users experience slow loading times in Sprinklr Service, impacting efficiency while fetching keywords and creating cases.
  • Users find the steep learning curve of Sprinklr Service challenging, requiring extensive training and support to navigate effectively.

What Are Recent G2 Reviews of Sprinklr Service?

Playvox WFM

Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staff allocation, supports shift swaps and time-off requests, and enhances employee engagement. Its interactive dashboard focuses on key KPIs like shrinkage and service levels. Designed for digital, omnichannel contact centers, Playvox WFM handles complex interactions and concurrent work for chat, email, and social media. Its intuitive design simplifies workforce management, allowing quick training and improved customer experiences.

Average Rating: 4.7/5.0

Total Reviews: 122

How Do G2 Users Rate Playvox WFM?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.7/10)
  • Automation: 9.6/10 (Category avg: 8.1/10)
  • Productivity Analysis: 9.8/10 (Category avg: 8.3/10)
  • Intraday Management: 9.7/10 (Category avg: 8.2/10)

Who Is the Company Behind Playvox WFM?

  • Seller: Playvox
  • Year Founded: 2012
  • HQ Location: Sunnyvale, CA
  • Twitter: @PlayVoxCX
    1,675 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative
  • Top Industries: Consumer Services, Retail
  • Company Size: 49% Medium, 33% Large

What Do G2 Reviewers Say About Playvox WFM?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Playvox WFM, simplifying team management and scheduling effectively.
  • Users appreciate the easy scheduling of Playvox WFM, making team management stress-free and organized.
  • Users love the scheduling ease of Playvox WFM, enabling smooth team management without stress or confusion.
  • Users value the efficiency of Playvox WFM, simplifying team management and enhancing organization without stress.
  • Users find the intuitive interface of Playvox WFM easy to navigate, enhancing their scheduling and task management experience.
Cons
  • Users report missing key features in Playvox WFM, such as direct shift swaps and robust peer-comparison tools.
  • Users experience scheduling issues with Playvox WFM, requiring multiple refreshes and limiting calendar viewing options.
  • Users report limited features in Playvox WFM, facing issues like lack of shift swaps and data inconsistencies.
  • Users often experience slow loading issues with Playvox WFM, affecting efficiency and requiring frequent manual refreshes.
  • Users face display issues with calendars, including unsupported icons and limited viewing options, impacting their experience.

What Are Recent G2 Reviews of Playvox WFM?

What Are G2 Users Discussing About Playvox WFM?

Webex Contact Center

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.

Average Rating: 4.4/5.0

Total Reviews: 158

How Do G2 Users Rate Webex Contact Center?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.7/10)
  • Automation: 6.3/10 (Category avg: 8.1/10)
  • Productivity Analysis: 6.0/10 (Category avg: 8.3/10)
  • Intraday Management: 6.7/10 (Category avg: 8.2/10)

Who Is the Company Behind Webex Contact Center?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Consumer Services
  • Company Size: 43% Medium, 35% Large

What Do G2 Reviewers Say About Webex Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the comprehensive omni-channel support of Webex Contact Center, enabling seamless customer interactions across various platforms.
  • Users appreciate the ease of use of Webex Contact Center, benefiting from its intuitive interface and seamless administration.
  • Users appreciate the excellent call quality and intuitive interface of Webex Contact Center, enhancing their overall experience.
  • Users highlight the efficiency of Webex Contact Center, appreciating its seamless integration and ease of management.
  • Users appreciate the seamless omni-channel integration of Webex Contact Center for effective customer interaction across various platforms.
Cons
  • Users often face integration issues with Webex Contact Center, leading to frustration and inefficiencies in workflow.
  • Users find the limited customization options in Webex Contact Center hinder adaptability and meeting specific business needs.
  • Users experience poor customer support with Webex Contact Center, facing delays and inconvenient follow-ups for issue resolution.
  • Users experience slow loading during high call volumes, affecting workflow and causing frustrations with the system's responsiveness.
  • Users find the complex features of Webex Contact Center can hinder intuitive use and affect agent efficiency.

What Are Recent G2 Reviews of Webex Contact Center?

What Are G2 Users Discussing About Webex Contact Center?

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.5/5.0

Total Reviews: 168

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.7/10)
  • Automation: 7.4/10 (Category avg: 8.1/10)
  • Productivity Analysis: 7.7/10 (Category avg: 8.3/10)
  • Intraday Management: 6.8/10 (Category avg: 8.2/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    344 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 25% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Puzzel CX Platform refreshing, making it simple for new users to operate effectively.
  • Users value the reliable and flexible functionality of Puzzel CX Platform, enhancing operational efficiency in complex environments.
  • Users commend Puzzel CX Platform for its amazing customer support, highlighting quick responses and helpful assistance.
  • Users commend the efficiency of Puzzel CX Platform for streamlining call management and enhancing operational oversight effectively.
  • Users appreciate the user-friendly interface of Puzzel CX Platform, making it simple yet effective for daily operations.
Cons
  • Users note missing features in Puzzel CX Platform, highlighting limitations in data insights and customization options.
  • Users experience limited customization in Puzzel CX, hindering their ability to tailor the platform to specific needs.
  • Users find the complexity of setting up and configuring features a significant hurdle in using Puzzel CX Platform.
  • Users face a steep learning curve when mastering the Puzzel CX Platform, which can hinder initial setup and use.
  • Users find the reporting capabilities inadequate, requiring external tools for comprehensive data analysis and reporting.

What Are Recent G2 Reviews of Puzzel CX Platform?

PCI Pal

We are the trusted transaction layer powering secure human and AI-driven experiences for business communications environments across the globe. At PCI Pal, we seek to make every transaction safe, seamless, and trusted. We are committed to building a future of secure customer interactions through continued investment in partnerships and excellence in all customer engagements.

Average Rating: 4.7/5.0

Total Reviews: 26

How Do G2 Users Rate PCI Pal?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.7/10)
  • Automation: 7.5/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.3/10 (Category avg: 8.3/10)
  • Intraday Management: 10.0/10 (Category avg: 8.2/10)

Who Is the Company Behind PCI Pal?

  • Seller: PCI Pal
  • Company Website:
  • HQ Location: London, GB
  • Twitter: @PCIPAL
    1,468 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    149 employees on LinkedIn®
  • Ownership: LON: PCIP

Who Uses This Product?

  • Company Size: 38% Large, 31% Medium

What Are Recent G2 Reviews of PCI Pal?

MaxContact

Make every conversation count – for acquisition, retention & recovery. MaxContact is the AI-powered customer engagement software that helps you turn every customer conversation into a high-impact, revenue-driving moment. We empower your teams to connect smarter, perform better, and scale faster - without losing the human touch. Our cloud-based contact centre platform delivers three core benefits: Revenue-driving performance everywhere it matters. Give your team the power to turn conversations into outcomes with AI automation and insights, intelligent targeting, and predictive dialling that drive scalable revenue. MaxContact helps your agents perform at their best with smarter targeting, automation tools, and AI insights. Move beyond gut feel and make performance scalable with results you can repeat. Our customers achieve 200-300% increases in contact rates, campaign conversion rates that double, and team productivity improvements of +25%. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise. CX that fuels growth. Create customer experiences that boost loyalty, increase conversion, and drive long-term value. Better experiences build better business outcomes, turning service into a revenue stream. Our omnichannel features - covering SMS, WhatsApp, email, web chat, and social - ensures every interaction becomes a value-creating moment. With AI agents handling routine tasks and speech analytics providing intelligence, your team focuses on high-impact customer conversations. Scale with confidence, not compromise. Handle more with less without losing the human touch. Automate intelligently, reduce cost-to-serve, and scale confidently even as volumes rise. Our AI works alongside your team - AI does the heavy lifting while your team focuses on what matters most. From automated dialling to intelligent targeting and AI call summaries, MaxContact future-proofs your operations. What can it do for you? • Drive revenue-driving performance with automated dialling and intelligent targeting • Elevate CX as a commercial lever with omnichannel engagement and AI-powered insights • Scale efficiently with inbound and outbound AI agents that handle the heavy lifting • Ensure OFCOM, GDPR & PCI compliance and security across all customer interactions • Transform operations with real-time dashboards, reporting, conversation intelligence and business insights. You're backed by industry experts & 5-star UK-based support. Ready to make every conversation count? Get in touch to find out more - info@maxcontact.com

Average Rating: 4.6/5.0

Total Reviews: 60

How Do G2 Users Rate MaxContact?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.7/10)
  • Automation: 8.3/10 (Category avg: 8.1/10)
  • Productivity Analysis: 7.9/10 (Category avg: 8.3/10)
  • Intraday Management: 8.1/10 (Category avg: 8.2/10)

Who Is the Company Behind MaxContact?

  • Seller: MaxContact
  • Company Website:
  • HQ Location: Manchester, England, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Insurance
  • Company Size: 52% Medium, 40% Small

What Do G2 Reviewers Say About MaxContact?

AI-generated summary from verified user reviews

Pros
  • Users praise the attentive and fast customer support from MaxContact, enhancing their overall experience and usability.
  • Users appreciate the prompt and personalized customer support from MaxContact, enhancing problem-solving and user experience.
  • Users praise the user-friendly interface and exceptional customer support that enhance their experience with MaxContact.
  • Users praise MaxContact for its exceptional efficiency, providing reliable, user-friendly software with outstanding support and performance tracking.
  • Users commend the reliability of MaxContact, highlighting exceptional support and impressive performance in sales activities.
Cons
  • Users find the complex reporting in MaxContact overwhelming and desire simpler, more customizable options.
  • Users note the missing features in MaxContact, especially the absence of webchat and flexible reporting options.
  • Users find customization difficult, citing complexities in scripting and limited intuitiveness in personalization tools.
  • Users find the poor reporting of MaxContact complicated, making it difficult to navigate and access relevant information.
  • Users find the difficult reporting system complex and desire simpler navigation and more customizable options.

What Are Recent G2 Reviews of MaxContact?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,366

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.7/10)
  • Automation: 7.9/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.1/10 (Category avg: 8.3/10)
  • Intraday Management: 7.9/10 (Category avg: 8.2/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of JustCall, noting its simple setup and user-friendly interface.
  • Users appreciate the comprehensive capabilities of JustCall, enhancing customer communications and improving sales conversions significantly.
  • Users highly value the comprehensive capabilities of JustCall, enhancing customer communications and boosting sales efficiency.
  • Users value the seamless call experience of JustCall, enhancing productivity and enabling efficient call management.
  • Users highly value the comprehensive calling features of JustCall, enhancing customer communications and boosting sales efficiency.
Cons
  • Users experience call issues with JustCall, including missed calls and delays that disrupt communication effectiveness.
  • Users report issues with call visibility, often hearing calls that don't appear on their JustCall interface.
  • Users experience connection issues with JustCall, often unable to see incoming calls despite hearing them.
  • Users experience poor call quality, with issues like call drops and missed calls affecting communication significantly.
  • Users often face slow loading issues with JustCall, experiencing significant lag during calls and app performance.

What Are Recent G2 Reviews of JustCall?

NICE Workforce Management

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Average Rating: 4.3/5.0

Total Reviews: 88

How Do G2 Users Rate NICE Workforce Management?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 8.7/10)
  • Automation: 8.5/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.1/10 (Category avg: 8.3/10)
  • Intraday Management: 8.5/10 (Category avg: 8.2/10)

Who Is the Company Behind NICE Workforce Management?

  • Seller: NiCE
  • Year Founded: 1986
  • HQ Location: Hoboken, New Jersey
  • Twitter: @NICELtd
    14,655 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,296 employees on LinkedIn®
  • Ownership: NASDAQ: NICE

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 66% Large, 29% Medium

What Do G2 Reviewers Say About NICE Workforce Management?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of NICE Workforce Management, making time management and scheduling remarkably efficient.
  • Users value the effective scheduling capabilities of NICE Workforce Management, enhancing efficiency and streamlining time management tasks.
  • Users value the effective handling of time management features in NICE Workforce Management, enhancing workflow efficiency significantly.
  • Users find NICE Workforce Management to excel in agent management, especially for efficient team schedule handling.
  • Users appreciate the automation features of NICE Workforce Management, which streamline processes and enhance overall efficiency.
Cons
  • Users often face scheduling issues with NICE Workforce Management, citing slow processing and complicated rule-based time-off requests.
  • Users find the customization difficult, particularly in terms of aesthetic appeal and managing time-off scheduling.
  • Users find the difficult setup of NICE Workforce Management to be resource-intensive and time-consuming, causing frustration.
  • Users find the design outdated and feel that the interface lacks a modern look.
  • Users find the steep learning curve and slow processing speed in NICE Workforce Management frustrating and time-consuming.

What Are Recent G2 Reviews of NICE Workforce Management?

What Are G2 Users Discussing About NICE Workforce Management?

3CLogic Cloud Call Center

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. Built on Amazon Web Services (AWS), the solution delivers highly-available, flexible, and secure (i.e.: ISO 27001, SOC 2, HIPPA, GDPR, etc.) services with various deployment models available (i.e.: Total Cloud, Hybrid Cloud, etc.) to meet the varying needs of enterprise businesses. With 3CLogic, organizations improve automation & self-service, change control, agent productivity (ie: Sales, Help Desk, Customer Support, HR, etc.), and administrative visibility into what drives successful CX and EX outcomes. 3CLogic — reimagining customer and employee experiences so you don’t have to.

Average Rating: 4.5/5.0

Total Reviews: 48

How Do G2 Users Rate 3CLogic Cloud Call Center?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.7/10)
  • Automation: 9.4/10 (Category avg: 8.1/10)
  • Productivity Analysis: 9.4/10 (Category avg: 8.3/10)
  • Intraday Management: 9.4/10 (Category avg: 8.2/10)

Who Is the Company Behind 3CLogic Cloud Call Center?

  • Seller: 3CLogic
  • Year Founded: 2005
  • HQ Location: Rockville, Maryland
  • Twitter: @3CLogic
    1,966 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®
  • Phone: 800 350 8656

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 44% Large, 32% Medium

What Do G2 Reviewers Say About 3CLogic Cloud Call Center?

AI-generated summary from verified user reviews

Pros
  • Users praise the exceptional customer support from 3CLogic, noting responsiveness, expertise, and a genuine commitment to success.
  • Users commend 3CLogic for their exceptional support and partner-like relationship, enhancing overall telephony experience and confidence.
  • Users appreciate the efficient support from 3CLogic, ensuring quick resolutions and smooth operations throughout their experience.
  • Users highly value the exceptional support and responsiveness from 3CLogic, enhancing their overall experience and confidence.
  • Users find 3CLogic Cloud Call Center to be easy to use, with intuitive features and responsive support enhancing their experience.
Cons
  • Users find the limited customization options frustrating, as desired features often require requests for activation.
  • Users express a need for more customization options in 3CLogic, feeling limited by the default settings at launch.
  • Users experience connection issues related to network compatibility, affecting call quality when service instability arises.
  • Users desire more customization options in the dashboards to enhance their functionality and reporting capabilities.
  • Users express frustration over implementation delays due to features being disabled until specifically requested, complicating launch experiences.

What Are Recent G2 Reviews of 3CLogic Cloud Call Center?

What Are G2 Users Discussing About 3CLogic Cloud Call Center?

Centrical

Centrical is the Workforce Orchestration System for the hybrid frontline, where people and AI agents play as one team. Across sales, service, and operations, Centrical turns a business goal into a running performance program, building the KPIs, learning, coaching, simulations, and challenges needed to turn strategy into frontline behavior, and behavior into outcomes. The system builds and runs the program across Centrical and connected systems, getting smarter with every cycle so organizations move from strategy to execution faster, while people remain in control of the decisions and judgment that matter. Founded in 2013, Centrical serves Fortune 500 enterprises across 150 countries and 60 languages, with offices in New York, Tel Aviv, and London. Customers include adidas, DHL, Deutsche Telekom, IHG, and two top-five U.S. banks. Centrical is recognized as a leader in Workforce Engagement Management by Frost & Sullivan and QKS Group. For more information, visit www.centrical.com.

Average Rating: 4.6/5.0

Total Reviews: 123

How Do G2 Users Rate Centrical?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Centrical?

  • Seller: Centrical
  • Company Website:
  • Year Founded: 2013
  • HQ Location: New York, US
  • Twitter: @centrical
    485 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    106 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Recruiter, Project Manager
  • Top Industries: Consumer Services, Outsourcing/Offshoring
  • Company Size: 50% Large, 46% Medium

What Do G2 Reviewers Say About Centrical?

AI-generated summary from verified user reviews

Pros
  • Users love the real-time rewards from Centrical, enhancing motivation and creating a vibrant office atmosphere.
  • Users appreciate the motivating rewards system of Centrical, enhancing employee development and boosting team performance.
  • Users value the exceptional customer support provided by Centrical, enhancing the overall experience and effectiveness of the platform.
  • Users highly value the experience improvement provided by Centrical, fostering motivation and teamwork in an engaging manner.
  • Users value the effective coaching integration of Centrical, enhancing employee development and engagement in remote work environments.
Cons
  • Users find it disappointing that there are missing features like customizable reports and avatar shop access.
  • Users struggle with data management issues in Centrical, facing static reports and delayed username updates impacting their workflow.
  • Users find the analytics inadequate, citing difficulty in flexibility, customizability, and overall ease of use.
  • Users express frustration with access issues regarding static reports and username changes taking too long to resolve.
  • Users face significant delay issues with report processing and user updates, complicating their overall experience.

What Are Recent G2 Reviews of Centrical?

What Are G2 Users Discussing About Centrical?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024