--- title: Intradiem Reviews meta_title: 'Intradiem Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 64 reviews by the users' company size, role or industry to find out how Intradiem works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 64 scale: '5' date_modified: '2026-06-24' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Intradiem Reviews **Vendor:** Intradiem **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.4/5.0 **Total Reviews:** 64 ## About Intradiem Intradiem provides Dynamic Workforce Orchestration—real-time workforce automation software for enterprises with large, structured teams. Unlike traditional workforce management or engagement tools that rely on manual intervention or after-the-fact analysis, Intradiem acts on what’s happening right now—automatically adjusting work, staffing, and support to help organizations get more value from their people every minute of the day. Intradiem’s real-time automation platform continuously monitors live operational data across ACD, WFM, CRM, and desktop systems. As conditions change, the platform takes immediate action—reallocating work, supporting employees in the moment, optimizing schedules, and protecting service levels—without adding manual effort for supervisors or workforce teams. ## Intradiem Pros & Cons **What users like:** - Users value the **efficiency** of Intradiem, optimizing contact center operations and enhancing overall productivity effortlessly. (9 reviews) - Users value the **ease of use** of Intradiem, enhancing organization and streamlining operations effortlessly. (6 reviews) - Users appreciate the **responsive support** from Intradiem, enhancing their overall experience and satisfaction. (4 reviews) - Users value the **automated scheduling** of Intradiem, enhancing accuracy and significantly improving team productivity and availability. (4 reviews) - Users value the **exceptional vendor interoperability** of Intradiem, enhancing operational efficiency and user performance across platforms. (3 reviews) - Users value the **business growth capabilities** of Intradiem, enhancing team performance and maintaining organizational efficiency. (3 reviews) - Customer Support (3 reviews) - Users value the **efficiency optimization** of Intradiem, significantly enhancing scheduling and overall productivity in operations. (3 reviews) - Time Tracking (3 reviews) - Analytics (2 reviews) **What users dislike:** - Users find the **customization difficulties** in Intradiem hinder effective use, complicating tasks and reducing efficiency. (3 reviews) - Users express frustration with **email functionality** , citing issues like spam, link problems, and unwanted notifications. (3 reviews) - Users find the **complexity** of managing daily emails and troubleshooting can be overwhelming and time-consuming. (2 reviews) - Users feel that the **limited customization** options hinder their ability to tailor the Intradiem experience to their needs. (2 reviews) - Users find **limited functionality** in Intradiem, as it lacks support for newer systems and integration issues persist. (2 reviews) - Missing Features (2 reviews) - Technical Issues (2 reviews) - Access Limitations (1 reviews) - Users find the **high volume of daily emails** overwhelming, as many notices are redundant and unnecessary. (1 reviews) - Expensive (1 reviews) ## Intradiem Reviews ### 1. Intradiem Empowers Global Operations with Versatility and Insight **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy D. | Director - Technical Product Management **Reviewed Date:** November 24, 2025 **What do you like best about Intradiem?** I love Intradiem for its exceptional vendor interoperability, which is crucial for managing operations in our large global organization with many tools. It effectively bridges various platforms, providing detailed data from desk activities that integrate with other systems to generate deeper insights. This feature not only helps in monitoring activities but also facilitates prompt coaching, training, and support. I particularly appreciate the short call notification feature that solves network issues by logging out agents if calls frequently end with no answer, thereby enhancing operational efficiency. Intradiem's willingness to collaborate with us in developing tools tailored for our business needs is invaluable and demonstrates their commitment to customer success. The company's adaptability ensures that we can rely on their service, and their innovative use of AI with predefined guardrails sets them apart. The active development towards cross-regional resiliency signifies their forward-thinking approach, which is crucial for infrastructural stability. Overall, Intradiem's straightforward setup and focus on effective change management ensure that its automation features are perceived as beneficial aids by our user base. **What do you dislike about Intradiem?** I find the current level of resiliency with Intradiem not yet at a 99.99% model, which is critical for our operations due to our reliance on Intradiem and scal. The existing setup also seems limited to relying on single cloud platform vendors like AWS or Azure, which has been problematic for major companies recently. I see a need for the evolution toward multi-vendor, cross-regional resiliency to ensure continuity even in the event of a failure from one major cloud provider to another. **What problems is Intradiem solving and how is that benefiting you?** I use Intradiem to optimize and manage intraday activities across vendors, gaining insights from data, enhancing user training, and preventing disruptions through features like short call notifications, ensuring seamless operations. ### 2. Real-Time Interactions That Maximize Contact Center Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Julie C. | Sr Director Technology, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Intradiem?** The real time interactions that allow for course correction and the ability to make use of down time in the contact center. **What do you dislike about Intradiem?** It is a bit expensive, although the ROI is there for sure. **What problems is Intradiem solving and how is that benefiting you?** In our contact center Intradiem helps us make use of down time by sending training sessions to staff when it will not impact service level. Also alerting agents and Team managers when certain tasks are exceeding thresholds, which allow us to assist staff more timely and also keeps them on task. ### 3. Intradiem feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Kajal T. | Claims Adjustment Associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2025 **What do you like best about Intradiem?** we can manage different task at the same time **What do you dislike about Intradiem?** Hi as i am not using this usually for every single task **What problems is Intradiem solving and how is that benefiting you?** It assists with managing tasks and provides schedule reminders, helping ensure that tasks are completed on time. ### 4. Intradiem Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Intradiem?** There is a lot of functionality to it, and it has helped a lot of people out with documenting schedules and adjusting break times. Between that and dynamic scheduling, it has helped raise a lot of people's availability scores this year. Doing this automatically without requiring the agent to do anything has really helped ensure things are done accurately. **What do you dislike about Intradiem?** The overabundance of daily emails. I know these are notices of activity, but a vast majority of it I am aware is happening. It gets a little overwhelming with the high volume of "notices". **What problems is Intradiem solving and how is that benefiting you?** It ensures accuracy of records when it comes to scheduled activities and availability metrics for performance review. ### 5. Professional and thoughtful **Rating:** 5.0/5.0 stars **Reviewed by:** Christine S. | IT Project Manager, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Intradiem?** Folks are really dedicated to delivering value **What do you dislike about Intradiem?** There is nothing that comes to mind niw. **What problems is Intradiem solving and how is that benefiting you?** Growth and expansion of adoption. ### 6. With Intradiem, we're making sure our customers get help without the long wait **Rating:** 4.0/5.0 stars **Reviewed by:** Paolo C. | Contact center operations manager, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Intradiem?** We've­ truly benefited from using Intradie­m in our contact center as its effortle­ss for everyone to utilize­. When we seamle­ssly integrated it into our existing syste­ms it quickly became an integral part of our daily ope­rations. Its akin to having a sharp tool to manage our team in real time­ especially when things ge­t hectic. The automated sche­duling and performance tracking feature­s have genuinely booste­d our productivity. **What do you dislike about Intradiem?** The customization options for Intradie­m beg for an upgrade espe­cially in its user interface. While­ the platform is generally use­rfriendly ramping up customization in the interface­ design can help us hit the bullse­ye in tailoring the expe­rience to our specific ope­rational needs and grease­ the wheels for our te­am. This in turn will make the most critical feature­s more accessible and he­lp to cut down on platform navigation time. **What problems is Intradiem solving and how is that benefiting you?** In my capacity as the te­am manager Intradiem has bee­n instrumental in resolving our scheduling issue­s and facilitating prompt decisionmaking. We heavily re­ly on it to ensure optimal staffing leve­ls particularly during periods of high call volume. As a result our te­am experience­s minimal waiting time and can efficiently atte­nd to customer needs le­ading to heightened satisfaction le­vels and improved service­ delivery. ### 7. Very pleased with Intradiem! **Rating:** 5.0/5.0 stars **Reviewed by:** Diego C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Intradiem?** I like how Intradiem alleviates some of the manual work we need to do which allows us to focus on other things. I'm a big proponent of using technology to make our jobs more efficient, Intradiem helps us do just that. **What do you dislike about Intradiem?** I wish there were more customizable cabalities within Intradiem, particularly in setting up assignments. Some of the ways we filter out targeted recipients of Intradiem alerts are very cumbersome and time consuming. **What problems is Intradiem solving and how is that benefiting you?** The biggest benefit in using Intradiem is its ability to plot assignments, breaks and lunches etc... on the employees' schedule. This could be a very time consuming task especially within a big contact center. Intradiem helps us save so much time with this. ### 8. Makes management a lot easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Intradiem?** It does a great job at scheduling and alerting advocates to different tasks that they have time to complete. It also has made getting trainings done a breeze. There are some glitches but nothing that hinders usability. The training really helps but I think additional tips and resources specific to organization and role would be useful. **What do you dislike about Intradiem?** There are the glitches that may alert an advocate and then immediately alert them to go back to their original task. It also is hard to get in the system if there is an administrative issue with registration the app. It can also be cheated by advocates who may not mark tasks complete so they can continue to get alerts for offphone work. **What problems is Intradiem solving and how is that benefiting you?** Managing training and service level can be difficult with all the other tasks team leaders have to complete. It can be difficult to watch for advocates to be in certain auxs to have them do something like a training or go into coaching. Intradiem does this for us and it makes scheduling and adhering to SL expectations really easy. ### 9. Intradiem Needs work **Rating:** 0.5/5.0 stars **Reviewed by:** brian t. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Intradiem?** I like Intradiems ability to check the queue and cross check against call volume to determine if there is availability to pull an agent offline and I really like the alerts that allow agents to recieve a pop up letting them know if a particular if a state has been excessive. **What do you dislike about Intradiem?** What I dont like about Intradiem is it constantly needing to be reloaded. the monitor seldom shows informations afer 6pm Eastern time. Sometimes I have to make the end day the next daay which hasmt occured to get PM monitor data. That does not alwasy work. Intradiem doesnt update all breaks or lunches if the agent is on a lengthy call sometimes if they use hold or has an outbound call **What problems is Intradiem solving and how is that benefiting you?** Already answered previously ### 10. Loving Intradiem! **Rating:** 5.0/5.0 stars **Reviewed by:** Elaine D. | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Intradiem?** I love that it helps my team stay on track even when i cannot monitor them. **What do you dislike about Intradiem?** It doesnt always update in WFO as it should and exceptions still have to be submitted in some cases. **What problems is Intradiem solving and how is that benefiting you?** It helps keeps my advocates on track by notifying them of long hold, acw, and call times. It ensure we get our CBT's completed on time. ### 11. Intradiem makes delivering training easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Intradiem?** Intradiem makes it easy to quickly assign trainings to a large group of staff. The support from our intradiem rep is also incredible! We truly appreciate Julia on our team. **What do you dislike about Intradiem?** A downside to intradiem is using SCORM content. It doesn't register complete unless you close a blank browser window that comes up when you open SCORM content. **What problems is Intradiem solving and how is that benefiting you?** Intradiem solves the issue of coordinating trainings to allow staff time off the phones. It also makes it easy to convince supervisors/managers to trust that the content will get delivered without causing service level issues. ### 12. First class efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** aya t. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Intradiem?** I like how i saves time by moving the break and lunch time. I also like how it forcasts and plans prep time and courses to be taken. Managers have less things to do as Intradeim takes care of all the excpetions. The team has been really helpful and gave us alot of job aids that would advisors and leaders. **What do you dislike about Intradiem?** Always being alert to read to the notifictaions to avoid missing out on the opporiunity. **What problems is Intradiem solving and how is that benefiting you?** less work for team managers and work force staff. ### 13. Intradiem **Rating:** 5.0/5.0 stars **Reviewed by:** Karen P. | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Intradiem?** It helps to keep track of tasks when you are managing a remote team **What do you dislike about Intradiem?** I haven't found a down side yet. I use it daily **What problems is Intradiem solving and how is that benefiting you?** I am able to see when an employee has time available for meetings and or coachings ### 14. Great tool to keep track of daily activities acvities **Rating:** 5.0/5.0 stars **Reviewed by:** Paula V. | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Intradiem?** Great tool to keep track of daily activities acvities. **What do you dislike about Intradiem?** Too many spam emails. The emails keep changing the subject **What problems is Intradiem solving and how is that benefiting you?** Keeps track of hold times, and out of desk times, so we can use these bullets in coaching sessions. ### 15. Good start **Rating:** 3.0/5.0 stars **Reviewed by:** Tyrell D. | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Intradiem?** Intradiem is great at informing us supervisors when their reports are in after call. It helps us maintain our team's performance. **What do you dislike about Intradiem?** There are a lot more options in Intradiem that are not yet supported by our systems. There is also an issue where Intradiem opens in Chrome but will not allow other programs to open in Chrome from links in emails. **What problems is Intradiem solving and how is that benefiting you?** It is helping manage our people's call times more effectively ### 16. Intradiem is an effective organizational tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Intradiem?** Keeps everything organized and on time. Customer Support is responsive and attentive. Updates frequently come through the pipeline with new features. **What do you dislike about Intradiem?** Sometimes, getting approved updates included/activated in the app might take extra effort/time. Troiubleshooting might get complicated at times. **What problems is Intradiem solving and how is that benefiting you?** One thihg we wree working on was a delay on Intraiem launch at the start of shifts so it could accomonmdate the internet connectivty hansdhake for auto-launch. After some deliberation and testing, it was approved and implemented sucesfully for associates: this greatly benefits every user, as to not worry that Intradiem it's not there during their shift. ### 17. Review **Rating:** 2.5/5.0 stars **Reviewed by:** TANASHA T. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Intradiem?** The notfication and reminders that are given. **What do you dislike about Intradiem?** That I wasnt able to have it downloaded on my computer. I am not sure if it is a Software issue or what **What problems is Intradiem solving and how is that benefiting you?** The problem it is resolving is reminding the agents on how long they may have the member on hold ### 18. Happy **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie J. | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2023 **What do you like best about Intradiem?** I like that Intradiem is forever adpateing to the rapid change of todays technology. Its easy to use and has alot of features. **What do you dislike about Intradiem?** I dont have anything i dislike but theres always from for growth **What problems is Intradiem solving and how is that benefiting you?** To make the proper changes for breaks ### 19. easy to use and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** samantha d. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Intradiem?** I like the pop ups that help me stay organize and remember my holds and stuff like that **What do you dislike about Intradiem?** I like the use of it and have not found any problems so far **What problems is Intradiem solving and how is that benefiting you?** it reminds me of my times and stay organized ### 20. Keeps the day Moving **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2023 **What do you like best about Intradiem?** I like the schedule accuracy as it keeps me on schedule. **What do you dislike about Intradiem?** I do not like that it sends an email to superviosr when i fail to signin. **What problems is Intradiem solving and how is that benefiting you?** It helps me stay on task for meetings, breaks and lunches. ### 21. Workforce Manager **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Intradiem?** More visibility to agent functions and performance **What do you dislike about Intradiem?** Support and ability for Intradiem to meet the needs of our business **What problems is Intradiem solving and how is that benefiting you?** Agent behavior, delivering timely business processes. Gives more time back for Leaders and administration ### 22. Intradiem is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Intradiem?** Great product, stable platform, and liked by both advocates and supervisors. Greatly improves adherance goals. Pleasure to work with and good support. **What do you dislike about Intradiem?** Could use more functionality with newer telephony systems i.e. five9 **What problems is Intradiem solving and how is that benefiting you?** adherence ### 23. Product Administrator POV **Rating:** 3.5/5.0 stars **Reviewed by:** Mike S. | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Intradiem?** Real time data, ease of use and understandability **What do you dislike about Intradiem?** No dislikes - would like to see more frequent updates and a quality model built in. **What problems is Intradiem solving and how is that benefiting you?** Efficient scheduling and forecasting ### 24. Intradiem **Rating:** 4.5/5.0 stars **Reviewed by:** krista m. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Intradiem?** Assisting advocates optimize their time throughout the day as well as completing trainings when permitted. **What do you dislike about Intradiem?** The training informatino should be added to their schedules as well. **What problems is Intradiem solving and how is that benefiting you?** time management ### 25. beneficial for all team sizes, virtual and in office! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Intradiem?** instant communication on a large scale for virtual work **What do you dislike about Intradiem?** it can be tech tricky. the scorum tab and the todo dont always talk and theres many times that the trainigs need to be opened in chrome and not edge. consistancy with internets and not having to change tabs would be very helpful! **What problems is Intradiem solving and how is that benefiting you?** real time trianing and urgent changes to a team that ia work from home ### 26. Great support from Intradiem and always respond promptly **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas W. | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Intradiem?** I like the great support and response from Intradiem as they always respond quickly and provide great service in resolving issues quickly in a timely manner. Unlike some Vendors they always respond quickly and locate to resolve the issue or escalate as needed. **What do you dislike about Intradiem?** Only thing is get two emails for each corespondance. Better than no responses, **What problems is Intradiem solving and how is that benefiting you?** More efficiently offering early lunches and breaks, providing training opportuinities to call center agents , and offers such as early release from work, OT and other offers to agents. ### 27. User friendly and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Intradiem?** The ability to adjust schedules in real time based on volume **What do you dislike about Intradiem?** I don't have enough experience yet to answer this question. **What problems is Intradiem solving and how is that benefiting you?** Reducing unproductive time, increasing productivity, increasing engagment especially as it relates to moving breaks and pushing courses. ### 28. Intradiem Review **Rating:** 2.5/5.0 stars **Reviewed by:** John R. | Business Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Intradiem?** I like the idea of the automation to help elevate some of our manual work. Unfortunately, rules become corrupt, and servers disconnect continuously so they aren’t dependable. **What do you dislike about Intradiem?** I dislike the reports - they are not user friendly, and you cannot adjust the time zones. I don't like the fact that there isn’t a “select all” in the messaging so you can delete all messages instead of every single one individually. I also wish there was a way to skill an agent in the system to help the manual skilling for overtime. **Recommendations to others considering Intradiem:** Intradiem is not a one size fits all. Utilize the customer sandbox to see the benefits it does have **What problems is Intradiem solving and how is that benefiting you?** Currently, Intradiem is helping with alerting us for agents doing overtime outside of their normal line of business. It is also helping with queue alerts for WFM when we could use other groups to assist. ### 29. Dynamic Delivery for the Win! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Intradiem?** I love that Intradiem provides dynamic delivery of content to our customer service teams without impacting the business. We can design learning courses, deliver news & information, and provide up-to-the-minute updates to our agents without the need to pre-determine suspected availability based on the previous forecasting. The tool works with current service levels, staffing, and call volumes to determine opportunities to reduce staffing without impacting service levels. It's a win-win-win! **What do you dislike about Intradiem?** Reporting accuracy can be a struggle. We often have to reference multiple reports to get complete & accurate information regarding completions and delivery attempts of assignments. I would also like an opportunity to create file folders to organize content for easier future reference. Multiple departments in our organization use the tool, and we've had to get creative with naming conventions of the content & assignments to try to create some level of structure within the tool. It seems this would be something pretty standard though to include for organization. Also would be nice to select multiple pre-defined groups for an assignment rule instead of needing to do so individually. **What problems is Intradiem solving and how is that benefiting you?** It maximizes downtime & agent availability by delivering updates & information to them before releasing agents early by offering Voluntary Time Off. We have also really benefitted from using the Agent Virtual Assistant as it makes schedule adherence so much easier for our agents! The system is intuitive enough to know the agent is running late to break due to a long call, for example, and when possible, it will offer to adjust the break time for them to keep the agent in compliance. It's wonderful! ### 30. Great Support Tool for Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Intradiem?** This has been a great tool for assisting with taking call center agents off the phone to take shorter assignments. There have been a few glitches this year with assignment deliveries. However, the responses from the support team is very timely. **What do you dislike about Intradiem?** Sometimes the issues resolve themselves so it is difficult to report to my leadership team why a situation happened. I have not suggestion for improvements. I think the product provides great options for the contact center. **Recommendations to others considering Intradiem:** Use best practices and use cases from current users. **What problems is Intradiem solving and how is that benefiting you?** Time off the phone for short assignments and using alerts for reminders to agents. A benefit is less manual work. Out agents are also more productive with assignments. ### 31. Great People, Great potential **Rating:** 4.5/5.0 stars **Reviewed by:** John E. | Senior Technology Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Intradiem?** It relieves staff with repitive normal day to day tasks (automate). **What do you dislike about Intradiem?** System Integration and lack of ways to monitor what its doing in the back end. **Recommendations to others considering Intradiem:** Make sure they work well with your current setup. **What problems is Intradiem solving and how is that benefiting you?** Man power to police / remind our agents to watch their ACWs, Shit times, Aux etc. Man power to set schedules for each agent to take their trainings ### 32. Simply Complex.... **Rating:** 5.0/5.0 stars **Reviewed by:** Troy C. | Motivational Speaker, Empowerment Strategist, Life Coach and Human Performance Improvement , Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Intradiem?** I love the options of efficiency the application offers via the tasks as well as the premise behind it. **What do you dislike about Intradiem?** We really, really need an audit trail and more robust reporting features. I also firmly believe that use cases should be more like feature drops versus the cost being in the same realm of an upgrade. I understand that inter-functionality is somewhat different, but from a outside point of view most customers might view it as the same thing. We are on the outside...not the inside. **Recommendations to others considering Intradiem:** The Intradiem application is as amazing as its staff and support teams. Innovative, creative and effective....so long as you allow it to do its job. The landscape for contact centers has changed and more importantly will continue to evolve. For that shifting landscape, we have to really let go of the fear of control, trust the technology and the new knowledge that comes with it and apply that knowledge to becoming more effective...versus just busy. The frontline staff is the most important component of any and every organization. Even more important than the products they offer. Because of that, we have to focus on the employee experience which will result in a better customer experience. **What problems is Intradiem solving and how is that benefiting you?** Reduction in ACW use, improvement in Adherence. Efficient use of active wait for gap training. ### 33. Intradiem offers state of the art automation to our contact center employees. **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth S. | Operating Effectiveness Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Intradiem?** Schedule Adjustments, ACW Alerting, VTO, and Task Management **What do you dislike about Intradiem?** Manager Console UI, specifically the reports and the inability to query back-end tables **Recommendations to others considering Intradiem:** Make sure that you review the resourcces available on WebHelp and the Intradiem University! **What problems is Intradiem solving and how is that benefiting you?** Call Handling and AHT financial savings Improving Employee Experience ### 34. Excellent Organization, Great application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Intradiem?** The help desk is always super helpful and responsive to needs. Success Manager Christine is amazing and keeps us on top. **What do you dislike about Intradiem?** Don't really have a dislike have always had a great experience and it only gets better as I go. **What problems is Intradiem solving and how is that benefiting you?** Launching Enhanced Coaching, Lauren and Shanika have been there every step of the way with presentations and advice. above expectations. ### 35. Outstanding Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Intradiem?** The ease of use and the ability to automate Intraday management functions. **What do you dislike about Intradiem?** No complaints at all with the tool, have used at multiple companies now and love it. **What problems is Intradiem solving and how is that benefiting you?** Only deployed currently in one small group but will expanding in the near future. Training delivery is probably the biggest benefit at this point. ### 36. Automation of "eyes on glass" helps save leader's time to focus on higher priority issues. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Intradiem?** Training delivery has greatly improved completion rates. **What do you dislike about Intradiem?** Lack of reporting details and customization. **Recommendations to others considering Intradiem:** Work closely with your operations teams to ensure use cases deployed are truly beneficial to the end-users. **What problems is Intradiem solving and how is that benefiting you?** Scheduling more "on-demand" type off phone activities. ### 37. Best customer service automation technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about Intradiem?** It brings a lot of things pretty easy at answering lot of customer service requests. The journey automation has reduced lot of manual tasks in logging the call data and answering **What do you dislike about Intradiem?** Implementation takes little more time than expected and automation might miss some custom tasks for needs. **What problems is Intradiem solving and how is that benefiting you?** Automating the process of call Center services ### 38. Intradiem is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Intradiem?** The tool is very versatile and adaptable **What do you dislike about Intradiem?** The web portal could be more user friendly **What problems is Intradiem solving and how is that benefiting you?** Helps agents reduce AHT and helps sups be more efficient at their job ### 39. Great Service & Quick Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Intradiem?** I apprecaie the team's quickness in their responses and their willingness to jump on a call to solve an issue. Great service and attention from a vendor! **What do you dislike about Intradiem?** There is not much that I dislike. I have enjoyed working with the folks from Intradiem and like the product! **What problems is Intradiem solving and how is that benefiting you?** We haven't officially launched yet, but we are trying to solve idle time management. ### 40. Excellent management software that can be customized **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon H. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Intradiem?** It is a very good tool and has proven to be very useful for partner development time and sharing data and useful information. I like the ability to turn agent downtime into very productive activities. **What do you dislike about Intradiem?** Sometimes it tends to bring problems of slowness just that. **What problems is Intradiem solving and how is that benefiting you?** It is a very good and recommended tool, and its implementation was very easy and solved our old problems. ### 41. Intelligent Automation Tool for increasing Call Center productivity! **Rating:** 4.5/5.0 stars **Reviewed by:** Ashish K. | Microservice and BPM Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2021 **What do you like best about Intradiem?** It provides powerful features to monitor and manage Call Center across our Organization, reduce cost and enhance productivity. Intradiem provides quality to tap business-centric data and process them in real-time so that every data can be used. It generates graphs and reports for the employee and helps with insights. Some of the exciting features I liked the most are Employee Assistant, Early Release Offer, and Training for employees. **What do you dislike about Intradiem?** We realized that Intradiem is well suited for small and mid size organization. We faced issues while integrating it with Unified Communication system. The LMS portal doesn't comes in web app mode and hence can'nt be used in Mobile App. Enhancements are not quick and some critical bugs around the Call Center features are painful. Integration with Unified Communication domain can be useful. **What problems is Intradiem solving and how is that benefiting you?** It helped to manage the workforce and features like monitoring, productivity, automating the daily task, real-time notification, and reports for insights. It benefitted us by improving messages and tracking employees in real-time. We were also able to upskill our workforces using the LMS portal it provides. ### 42. When Intradiem works, it's amazing. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Intradiem?** I like the fact that Intradiem allows me to always stay in adherence **What do you dislike about Intradiem?** There are times where Intradiem does not work, and it is frustrating. After being on a call an hour past your break or lunch aux, it throws off your entire day with the rest of your auxes, and our adherence goes out the window. **What problems is Intradiem solving and how is that benefiting you?** There are times where Intradiem gets stuck and frozen on your screen and other times where it responds to the questions it asks you and messes with your adherence. **Official Response from Sierra Jones:** > Thank you for your comments! It is good to hear that our solution helps you always stay in adherence. We would very much like the opportunity to learn more about how agent prompts are configured, so we can learn more about your concerns and work to improve the performance of our solution for you. We hope you will contact us directly at communications@intradiem.com Thanks again. We look forward to hearing from you. ### 43. Excellent Workforce Management Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Isreal K. | Quality Assurance Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2021 **What do you like best about Intradiem?** Intradiem makes it easy to schedule trainings. I have used it many times for several in-house trainings and it has worked really well. It offers employee management and activity monitoring functionalities. Though it seemed like a really complex tool at first, the webhelp section outlines in great detail how to use the product **What do you dislike about Intradiem?** I have had to work with the admin to solve all our issues. It seems a bit complex, but with time it becomes really easy and you begin to see the benefits. **Recommendations to others considering Intradiem:** It offers great features. You also get excellent support to help you out with your deployment and implementation **What problems is Intradiem solving and how is that benefiting you?** It helps us schedule trainings for our agents in-house. It also helps us monitor the activity of our employees and provides us with inbound call center. It is reliable because their technical support are always helpful ### 44. A very intuitive and easy to use call center tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Denise J. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2021 **What do you like best about Intradiem?** It is very efficient and easy to keep track of the management of the telephone agents, it is also very easy to use, what I like the most is that I can verify the call and monitor them easily. **What do you dislike about Intradiem?** I had some problems initially, and I had to contact support to solve them, they gave me a quick and effective solution, at the moment there is nothing I do not like about Intradiem, so far everything flows well. **Recommendations to others considering Intradiem:** If it is worth it, it is at a reasonable price, it is easy to use, the support helps a lot, and above all, it is beneficial. I recommend it. **What problems is Intradiem solving and how is that benefiting you?** Ok, everything went well, and in general, it has been helpful to call fast, talk to our clients quickly and find some old calls; it is perfect. ### 45. Excellent Intelligent Automation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sahed K. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Intradiem?** I like the fact that this tool enables us to serve our customers with a lot of ease. The system has great user interface that is easy to operate. We have customized the platform to suit our needs and ensure our clients get quality services. **What do you dislike about Intradiem?** The platform is great and it has served us well. The main challenge is the effective operation and customization of the platform to fit our industry specifics. **Recommendations to others considering Intradiem:** For effective management of any enterprise workforce and automation processes, Intradiem is the product to go with. **What problems is Intradiem solving and how is that benefiting you?** The main challenge we addressed since we deployed this product is enablement of self service platform. The automatic system for service delivery has boosted our company growth. Our customers are also pleased with quick services we offer to them. ### 46. Automation Platform for better customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas C. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about Intradiem?** My team and I have customized this product to aid quick customer service. Intradiem has given us great support in reducing human labor and automating most systems hence reducing cost. **What do you dislike about Intradiem?** From my team we have had excellent results from the operation of this product. We have not experienced any poor performance scenario from its functionality. **Recommendations to others considering Intradiem:** Our workforce team is well managed and effectively directed from the use of Intradiem. The automation service has great impacted the growth of our company and we are proud of this product. **What problems is Intradiem solving and how is that benefiting you?** The main challenge we have got solution from Intradiem is automating most platforms to ensure our clients get excellent services without delay. We have reduced a lot of cost and improved our production capacity. ### 47. Automate programs to serve customers better **Rating:** 5.0/5.0 stars **Reviewed by:** Susan G. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Intradiem?** The system has enabled us to work on the data and make clear decisions based on the results. Our clients are happy since they can get services faster from a customized self-service portal. **What do you dislike about Intradiem?** I have not faced any challenge that can delay service from this great product. The main challenge is the operation of Intradiem, it requires skilled manpower for successful operation. **Recommendations to others considering Intradiem:** Service delivery to customers is well taken care of with Intradiem. Customers are delighted when given excellent services and this enables any business enterprise to grow faster. **What problems is Intradiem solving and how is that benefiting you?** The main problem we have solved is ensuring that our customers get their services as they request. It has helped us to reduce operation cost for service delivery and invest more in production. ### 48. Automate processes to serve clients better **Rating:** 5.0/5.0 stars **Reviewed by:** Terry S. | School Counselor, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Intradiem?** It enables us to automate most services, and our clients are delighted with that move. During counseling hours, when our clients are many the system helps in attending to their requests. **What do you dislike about Intradiem?** I have not experienced any great challenges while working with this system. We serve our clients well and they are pleased with our guidance and counseling services. **Recommendations to others considering Intradiem:** Intradiem is the most helpful product that automates most programs to serve clients better. I recommend to any business enterprise for effective and quick service offering. **What problems is Intradiem solving and how is that benefiting you?** It helps us in ensuring that we give the best to our clients by giving them quick services. Automating most processes that does not necessarily require human efforts helps us to focus on more productive tasks. ### 49. Powerful tool for Customer Support Development **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Intradiem?** The ability to automate and schedule trainings is a very powerful feature for training Customer support reps. It allows us to find the optimal time for training. It helps the reps to prioritise on the most important tasks and manage everything effectively. It's easy to use and train reps to use it and is very flexible in terms of its functionalities. Also like the messaging feature helping improve collaboration between the team. **What do you dislike about Intradiem?** It's a task to get a technical issue resolved because their support team is not very helpful at times though the response is quick. Their reporting feature can also be improved by adding more filter and making it more sophisticated . **What problems is Intradiem solving and how is that benefiting you?** It helped us save man hours required for managing the Customer support team. It made the job of coaching and training the reps much easier and streamlined. Not only this it helps the reps to manage their time effectively. ### 50. Increase WFM efficiencies with Intradiem **Rating:** 5.0/5.0 stars **Reviewed by:** Rene G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about Intradiem?** The most helpful aspect of Intradiem is that it works with your phone and WFM software, finds time in between calls to effectively deliver training and other material to the reps. Increases employee engagement and reduces workload on the WFM team. **What do you dislike about Intradiem?** Some of the GUI for the administrator could use some improvement. **Recommendations to others considering Intradiem:** Not only is Intradiem a powerful tool that can reduce the stress on your WFM department by automatically delivering short training, product knowledge, newsletters, etc. to your reps without WFM having to enter exceptions into their schedules. The entire Intradiem team is a pleasure to work with. **What problems is Intradiem solving and how is that benefiting you?** We have reduced the stress on the WFM team when we need to quickly assign sessions to a large number of reps. Once the rep completes the assignment, Intradiem updates their WFM schedule, no need to involve the WFM team at all. Saves money by saving staff. ## Intradiem Discussions - [What is Dynamic Workforce Orchestration?](https://www.g2.com/discussions/intradiem-what-is-dynamic-workforce-orchestration) - 1 comment, 2 upvotes - [Intradiem analytics and reporting](https://www.g2.com/discussions/intradiem-analytics-and-reporting) - 1 comment, 2 upvotes - [What problems does Intradiem solve?](https://www.g2.com/discussions/what-problems-does-intradiem-solve) - 1 comment, 2 upvotes - [How is Intradiem different from traditional workforce management or workforce optimization tools?](https://www.g2.com/discussions/how-is-intradiem-different-from-traditional-workforce-management-or-workforce-optimization-tools) - 1 comment, 2 upvotes - [Is Intradiem hard to implement?](https://www.g2.com/discussions/is-intradiem-hard-to-implement) - 1 comment, 2 upvotes - [View Intradiem pricing details and edition comparison](https://www.g2.com/products/intradiem/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+07%3A27%3A12+-0500&secure%5Bsession_id%5D=9aeaf981-d2cd-44b6-a3a0-1cf23f457c8b&secure%5Btoken%5D=c7f67267c9add791e2f0ffab1cc529e8890b7fcc8713c05a1eb85a9ca88a5511&format=llm_user) ## Intradiem Integrations - [Alvaria CXP](https://www.g2.com/products/alvaria-cxp/reviews) - [Alvaria Intelligence Platform](https://www.g2.com/products/alvaria-intelligence-platform/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Aspect](https://www.g2.com/products/aspect/reviews) - [Aspect](https://www.g2.com/products/hume-aspect/reviews) - [Aspect](https://www.g2.com/products/graph-aware-limited-aspect/reviews) - [Avaya, Inc.](https://www.g2.com/products/avaya-inc/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [Calabrio WFM Connector](https://www.g2.com/products/calabrio-wfm-connector/reviews) - [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) - [Cisco Unified Contact Center Enterprise](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews) - [Cisco Unified Contact Center Express](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) - [Cisco Webex Support](https://www.g2.com/products/cisco-cisco-webex-support/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [IEX](https://www.g2.com/products/iex/reviews) - [IEX Cloud](https://www.g2.com/products/iex-cloud/reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) - [Teleopti WFM Integration](https://www.g2.com/products/teleopti-wfm-integration/reviews) - [Thrive Global](https://www.g2.com/products/thrive-global/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) ## Intradiem Features **Administration** - Automation - Performance Analysis - Dashboards ## Top Intradiem Alternatives - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - 4.2/5.0 (210 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)