The Intradiem application is as amazing as its staff and support teams. Innovative, creative and effective....so long as you allow it to do its job. The landscape for contact centers has changed and more importantly will continue to evolve. For that shifting landscape, we have to really let go of the fear of control, trust the technology and the new knowledge that comes with it and apply that knowledge to becoming more effective...versus just busy.
The frontline staff is the most important component of any and every organization. Even more important than the products they offer. Because of that, we have to focus on the employee experience which will result in a better customer experience. Review collected by and hosted on G2.com.