--- title: NICE Workforce Management Reviews meta_title: 'NICE Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 90 reviews by the users' company size, role or industry to find out how NICE Workforce Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 90 scale: '5' date_modified: '2026-06-24' parent_category: name: HR url: https://www.g2.com/categories/hr --- # NICE Workforce Management Reviews **Vendor:** NiCE **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 90 ## About NICE Workforce Management With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com ## NICE Workforce Management Pros & Cons **What users like:** - Users find the **ease of use** of NICE Workforce Management invaluable for efficient scheduling and time management. (2 reviews) - Users value the **effective scheduling capabilities** of NICE Workforce Management, greatly enhancing efficiency and streamlining management tasks. (2 reviews) - Users value the **ease of scheduling** with NICE Workforce Management, which streamlines time management and enhances workflow efficiency. (1 reviews) - Users praise NICE Workforce Management for its **excellent team scheduling capabilities** , enhancing overall management efficiency. (1 reviews) - Users appreciate the **automation features** of NICE Workforce Management, significantly saving time and enhancing overall workflow efficiency. (1 reviews) - Comprehensive Features (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) - Users appreciate the **easy-to-use platform** for effective time management with NICE Workforce Management. (1 reviews) **What users dislike:** - Users express frustration over **scheduling issues** due to slow processing and a steep learning curve for setup. (2 reviews) - Users find **customization difficult** , noting challenges with aesthetics and complex rules for scheduling time off. (1 reviews) - Users find the **difficult setup** of NICE Workforce Management time-consuming, requiring extensive training for effective use. (1 reviews) - Users find the **interface outdated** , lacking a modern design, which negatively impacts their overall experience. (1 reviews) - Users find the **steep learning curve** of NICE Workforce Management to be time-consuming and resource-intensive. (1 reviews) - Slow Loading (1 reviews) - Steep Learning Curve (1 reviews) - Users find the **interface outdated** and feel that the design lacks a modern appeal. (1 reviews) ## NICE Workforce Management Reviews ### 1. Does not reflect actual time **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about NICE Workforce Management?** Main dashboard display; my shifts for the next two weeks are listed clearly. **What do you dislike about NICE Workforce Management?** It frequently adjusts breaks to be more than an hour past their designated time, and its system for requesting any section of time or shifts off is incredibly counter intuitive. **What problems is NICE Workforce Management solving and how is that benefiting you?** None; we already have 2 systems that we use to keep track of workers' time uses, this is just extra nannying. ## NICE Workforce Management Discussions - [What does NICE IEX stand for?](https://www.g2.com/discussions/what-does-nice-iex-stand-for) - [What is the best workforce management software?](https://www.g2.com/discussions/nice-workforce-management-what-is-the-best-workforce-management-software) - [What is nice workforce management?](https://www.g2.com/discussions/what-is-nice-workforce-management) - [NICE provide service to only organizations or a individual can also take services?](https://www.g2.com/discussions/nice-provide-service-to-only-organizations-or-a-individual-can-also-take-services) - 1 upvote - [How it can be marketed ...because in India ..very few people are using it](https://www.g2.com/discussions/how-it-can-be-marketed-because-in-india-very-few-people-are-using-it) - [View NICE Workforce Management pricing details and edition comparison](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bnps_score%5D%5B%5D=1&open_modal_url=%2Ffr%2Fproducts%2Fnice-workforce-management%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fnice-workforce-management%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D1%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-06-26+23%3A53%3A32+-0500&secure%5Bsession_id%5D=cb5f846e-6abf-4c31-b7bb-3298e6cec138&secure%5Btoken%5D=1d3e5b5470382ce1e5902eab951b94b63b1df8cb5a69685efa763d68177e557c&format=llm_user) ## NICE Workforce Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) ## NICE Workforce Management Features **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top NICE Workforce Management Alternatives - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - 4.2/5.0 (210 reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (415 reviews) - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) - 4.6/5.0 (177 reviews)