Best Enterprise Communication Platform as a Service (cPaaS) Platforms

Adam Crivello
AC
Researched and written by Adam Crivello

Products classified in the overall Communication Platform as a Service (CPaaS) category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Communication Platform as a Service (CPaaS) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Communication Platform as a Service (CPaaS) category.

In addition to qualifying for inclusion in the Communication Platform as a Service (cPaaS) Platforms category, to qualify for inclusion in the Enterprise Business Communication Platform as a Service (cPaaS) Platforms category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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Featured Communication Platform as a Service (cPaaS) Platforms At A Glance

Best for Small Businesses:
Telnyx CPaaS
Telnyx CPaaS
Best for Mid-Market:
Webex Connect
Webex Connect
Highest User Satisfaction:
MSG91
MSG91
Best Free Software:
Plivo
Plivo
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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14 Listings in Enterprise Communication Platform as a Service (cPaaS) Platforms Available

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Webex Connect

(105)4.5 out of 5
13th Easiest To Use in Communication Platform as a Service (CPaaS) software
OverviewPros and Cons
Product Description

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

Industries: Consumer Services, Information Technology and Services · Market Segment: 45% Mid-Market, 37% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Automation, Messaging, Reliability, Efficiency
ConsExpensive, Complex Setup, Connectivity Issues, Difficult Navigation, Difficult Setup
User SatisfactionSeller Details
Webex Connect features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
8.6
Ease Of Integration
Average: 8.7
8.8
Professional Support
Average: 8.6
9.2
Communication Varieties
Average: 8.5
Seller Details
Year Founded
1984
HQ Location
San Jose, CA
Company Website
https://www.cisco.com
Twitter
@Cisco
LinkedIn® Page
https://www.linkedin.com/company/cisco/
Ownership
NASDAQ:CSCO
Phone
847-678-6600

Dotdigital

(1,179)4.4 out of 5
Entry Level Price:Contact Us
6th Easiest To Use in Communication Platform as a Service (CPaaS) software
OverviewPros and Cons
Product Description

Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your marketing teams create connected, personalized experiences across every channel. You can bri

Users: Marketing Manager, Marketing Executive · Industries: Retail, Marketing and Advertising · Market Segment: 45% Mid-Market, 40% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Email Marketing, Features
ConsMissing Features, Learning Curve, Limited Features, Limitations, Email Issues
User SatisfactionSeller Details
Dotdigital features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.0
Ease Of Integration
Average: 8.7
8.8
Professional Support
Average: 8.6
7.9
Communication Varieties
Average: 8.5
Seller Details
Year Founded
1999
HQ Location
London Bridge, London
Company Website
https://www.dotdigital.com
Twitter
@dotdigital
LinkedIn® Page
http://www.linkedin.com/company/1131881
Phone
1-212-971-9408
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Bandwidth

(472)4.4 out of 5
OverviewPros and Cons
Product Description

With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. O

Users: CEO, Owner · Industries: Telecommunications, Information Technology and Services · Market Segment: 47% Small-Business, 39% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Customer Service, Reliability, Navigation Ease
ConsCustomer Service, Complex Processes, Messaging Issues, Poor Customer Support, Time Constraints
User SatisfactionSeller Details
Bandwidth features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.1
Ease Of Integration
Average: 8.7
8.4
Professional Support
Average: 8.6
8.1
Communication Varieties
Average: 8.5
Seller Details
Year Founded
1999
HQ Location
Raleigh, NC
Company Website
https://www.bandwidth.com/
Twitter
@bandwidth
LinkedIn® Page
https://www.linkedin.com/company/19149/

Sendbird

(124)4.6 out of 5
Free trial available
7th Easiest To Use in Communication Platform as a Service (CPaaS) software
OverviewPros and Cons
Product Description

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage w

Users: Student Experience Team Member, Product Manager · Industries: Computer Software, Health, Wellness and Fitness · Market Segment: 47% Mid-Market, 31% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Features, Easy Integrations, Integrations
ConsExpensive, Cost, Learning Curve, Cost Limitations, Difficult Setup
User SatisfactionSeller Details
Sendbird features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.7
Ease Of Integration
Average: 8.7
9.0
Professional Support
Average: 8.6
8.6
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2013
HQ Location
San Mateo, California
Company Website
https://sendbird.com
Twitter
@SendBird
LinkedIn® Page
https://www.linkedin.com/company/10043307/

Twilio

(509)4.1 out of 5
View top Consulting Services for Twilio
OverviewPros and Cons
Product Description

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

Users: Senior Software Engineer, Software Engineer · Industries: Computer Software, Information Technology and Services · Market Segment: 49% Small-Business, 31% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Integrations, Integrations, Easy Setup, API Integration
ConsExpensive, Poor Customer Support, Difficult Configuration, Complex Setup, Technical Knowledge Required
User SatisfactionSeller Details
Twilio features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.0
8.0
Ease Of Integration
Average: 8.7
7.0
Professional Support
Average: 8.6
8.4
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2008
HQ Location
San Francisco, CA
Company Website
https://www.twilio.com
Twitter
@twilio
LinkedIn® Page
https://www.linkedin.com/company/twilio-inc-/
Ownership
NYSE: TWLO

Plivo

(747)4.5 out of 5
Entry Level Price:Starting at $25.00
12th Easiest To Use in Communication Platform as a Service (CPaaS) software
OverviewPros and Cons
Product Description

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. T

Users: CEO, CTO · Industries: Computer Software, Information Technology and Services · Market Segment: 78% Small-Business, 17% Mid-Market
User Sentiment

Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements. Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations.

Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Features, Pricing, API Quality
ConsPoor Customer Support, Expensive, Limited Features, Messaging Issues, Not Intuitive
User SatisfactionSeller Details
Plivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.9
Ease Of Integration
Average: 8.7
8.5
Professional Support
Average: 8.6
8.8
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2011
HQ Location
Austin, TX
Company Website
https://www.plivo.com/
Twitter
@plivo
LinkedIn® Page
https://www.linkedin.com/company/plivo-inc/

Ably Realtime

(67)4.8 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Ably helps teams deliver resilient AI UX and high-performance live experiences that stay fast and in sync worldwide. We provide the global realtime layer for AI agents, chat, notifications, live dashb

Users: Software Engineer · Industries: Information Technology and Services, Computer Software · Market Segment: 45% Small-Business, 28% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Easy Integrations, Reliability, Fast Communication
ConsExpensive, Pricing Issues, Data Management Issues, Learning Curve, Limitations
User SatisfactionSeller Details
Ably Realtime features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
8.8
Ease Of Integration
Average: 8.7
9.5
Professional Support
Average: 8.6
8.7
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2016
HQ Location
London, GB
Company Website
https://www.ably.io/
Twitter
@ablyrealtime
LinkedIn® Page
https://www.linkedin.com/company/ably-realtime

Vonage Communications APIs

(404)4.2 out of 5
OverviewPros and Cons
Product Description

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build bes

Users: CTO, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 67% Small-Business, 23% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, API Integration, API Quality, Easy Setup, Documentation
ConsExpensive, Complex UI, Cost Limitations, Difficult Setup, Poor Customer Support
User SatisfactionSeller Details
Vonage Communications APIs features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
8.8
Ease Of Integration
Average: 8.7
8.3
Professional Support
Average: 8.6
8.9
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2001
HQ Location
Holmdel, NJ
Company Website
https://www.vonage.com
Twitter
@Vonage
LinkedIn® Page
https://www.linkedin.com/company/5028/

Infobip

(58)4.3 out of 5
View top Consulting Services for Infobip
OverviewPros and Cons
Product Description

Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solu

Industries: Financial Services, Information Technology and Services · Market Segment: 43% Mid-Market, 38% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Integrations, Integrations, Customer Engagement, Engagement Increase
ConsPoor Customer Support, Delays, Poor Response, Delay Issues, Limited Features
User SatisfactionSeller Details
Infobip features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
9.4
Ease Of Integration
Average: 8.7
8.3
Professional Support
Average: 8.6
9.3
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2006
HQ Location
London, England
Company Website
https://www.infobip.com
Twitter
@Infobip
LinkedIn® Page
https://www.linkedin.com/company/infobip/about

Ozonetel

(623)4.6 out of 5
5th Easiest To Use in Communication Platform as a Service (CPaaS) software
OverviewPros and Cons
Product Description

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users: Associate, Assistant Manager · Industries: Financial Services, Hospital & Health Care · Market Segment: 62% Mid-Market, 28% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Call Management, Call Quality, Customer Support
ConsCall Issues, Connection Issues, Call Connectivity Issues, Connectivity Issues, Technical Issues
User SatisfactionSeller Details
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.1
Ease Of Integration
Average: 8.7
9.1
Professional Support
Average: 8.6
9.0
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2007
HQ Location
San Jose, California
Company Website
https://www.ozonetel.com
Twitter
@Ozonetel
LinkedIn® Page
https://www.linkedin.com/company/668578/

Telnyx CPaaS

(524)4.7 out of 5
Entry Level Price:Pay As You Go
3rd Easiest To Use in Communication Platform as a Service (CPaaS) software
OverviewPros and Cons
Product Description

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

Users: CEO, Owner · Industries: Telecommunications, Information Technology and Services · Market Segment: 81% Small-Business, 16% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Customer Service, Easy Setup, Pricing
ConsComplex Processes, High Cost, Customer Service, Long Waiting, Not User-Friendly
User SatisfactionSeller Details
Telnyx CPaaS features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.8
Ease Of Integration
Average: 8.7
8.9
Professional Support
Average: 8.6
9.1
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2009
HQ Location
600 Congress Avenue 14th Floor Austin, TX 78701
Company Website
https://www.telnyx.com
Twitter
@telnyx
LinkedIn® Page
https://www.linkedin.com/company/3349412/

Exotel Customer Communication Platform

(89)4.4 out of 5
Entry Level Price:₹9,999.00
OverviewPros and Cons
Product Description

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses a

Industries: Education Management, Financial Services · Market Segment: 44% Mid-Market, 31% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Integrations, Call Quality, Integrations, Useful
ConsCall Issues, Connectivity Issues, Poor Customer Support, Slow Service, Delays
User SatisfactionSeller Details
Exotel Customer Communication Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
9.4
Ease Of Integration
Average: 8.7
8.7
Professional Support
Average: 8.6
9.7
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2011
HQ Location
Bangalore, Karnataka
Company Website
https://exotel.com/
Twitter
@Exotel
LinkedIn® Page
https://www.linkedin.com/company/2433287/

Rocket.Chat

(361)4.2 out of 5
Entry Level Price:Free
9th Easiest To Use in Communication Platform as a Service (CPaaS) software
OverviewPros and Cons
Product Description

Rocket.Chat Secure CommsOS™ is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational effici

Users: Software Engineer · Industries: Information Technology and Services, Computer Software · Market Segment: 49% Mid-Market, 35% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Easy Communication, Communication, Security
ConsNot User-Friendly, User Interface, Learning Curve, Not Intuitive, Poor Interface Design
User SatisfactionSeller Details
Rocket.Chat features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.0
8.9
Ease Of Integration
Average: 8.7
8.7
Professional Support
Average: 8.6
9.2
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2015
HQ Location
Wilmington, Delaware
Company Website
https://rocket.chat/
Twitter
@RocketChat
LinkedIn® Page
https://www.linkedin.com/company/9487844/

EnableX Programmable Cloud

(189)4.6 out of 5
Free trial available
OverviewPros and Cons
Product Description

EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade

Industries: Information Technology and Services, Computer Software · Market Segment: 52% Small-Business, 31% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Integration, Easy Integrations, Video Quality, Easy Setup
ConsPoor Documentation, Limited Features, Limited Customization, Audio Issues, Missing Features
User SatisfactionSeller Details
EnableX Programmable Cloud features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.3
Ease Of Integration
Average: 8.7
9.3
Professional Support
Average: 8.6
9.2
Communication Varieties
Average: 8.5
Seller Details
Year Founded
2017
HQ Location
Singapore
Company Website
https://www.enablex.io
Twitter
@EnablexIo
LinkedIn® Page
https://www.linkedin.com/company/18241218/
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14 Listings in Enterprise Communication Platform as a Service (cPaaS) Platforms Available

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