# Talisma Chat & Cobrowse Reviews **Vendor:** Talisma **Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing) **Average Rating:** 4.2/5.0 **Total Reviews:** 23 ## About Talisma Chat & Cobrowse Talisma Chat & Co-Browse is a dynamic solution designed to facilitate real-time communication between organizations and their website visitors through text dialogue and collaborative browsing. This tool enables agents to interact simultaneously with multiple visitors, providing personalized and immediate attention to enhance the online experience. With seamless access to a unified view of all previous customer interactions across various communication channels, agents can respond swiftly using a comprehensive knowledge base of FAQs, response templates, web links, and documents. Key Features and Functionality: - Proactive Chat: Initiates chat sessions based on predefined visitor behaviors, such as landing on the site or exhibiting specific browsing patterns. This proactive engagement improves customer experience, reduces operational costs, decreases shopping cart abandonment, and boosts conversion rates. - Co-Browsing: Allows agents to view and interact with the visitor's current webpage in real-time, facilitating guided assistance, smoother onboarding, and effective demonstrations without requiring downloads or additional software. - Unified Customer View: Provides agents with single-click access to a consolidated history of all customer interactions across multiple channels, ensuring informed and consistent responses. - Knowledge Base Integration: Equips agents with instant access to a repository of FAQs, response templates, web links, and documents, enabling quick and accurate responses to inquiries. Primary Value and User Solutions: Talisma Chat & Co-Browse addresses the need for efficient and personalized customer engagement in the digital space. By enabling real-time, proactive communication and collaborative browsing, it enhances customer satisfaction, reduces operational costs, and increases conversion rates. The solution empowers agents with comprehensive tools and information, leading to faster issue resolution and a more cohesive customer experience. ## Talisma Chat & Cobrowse Pros & Cons **What users like:** - Users appreciate the **real-time chat communication** in Talisma, facilitating seamless customer interactions and support. (8 reviews) - Users value the **personalized assistance** in Talisma Chat & Cobrowse, which enhances customer communication and satisfaction. (7 reviews) - Users appreciate the **dedicated customer support** of Talisma Chat & Cobrowse, ensuring seamless implementation and user testing. (5 reviews) - Users praise the **ease of use** of Talisma Chat & Cobrowse, allowing seamless real-time collaboration without downloads. (5 reviews) - Users love the **customizable workflows** in Talisma, allowing seamless chat routing and tailored client interactions. (3 reviews) - Easy Access (3 reviews) - Accessibility (2 reviews) - Screen Sharing (2 reviews) - Setup Ease (2 reviews) - Easy Integrations (1 reviews) **What users dislike:** - Users report **connection issues** with Talisma Chat & Cobrowse, making it unreliable during important meetings. (3 reviews) - Users find the **complex setup** of Talisma Chat & Cobrowse challenging, requiring significant technical expertise for use. (2 reviews) - Users find that Talisma Chat & Cobrowse has **feature limitations** , making it less suitable for complex, larger organizations. (2 reviews) - Users express concern over **inadequate security** , as they can't control what customers see, risking sensitive information exposure. (1 reviews) - Users find the **limited customization** options for the chat window and Co-Browse features restrictive for branding. (1 reviews) - Limited Flexibility (1 reviews) - Poor Customer Support (1 reviews) - Poor Interface Design (1 reviews) - Users experience **slow performance** with Talisma Chat & Co-browse, especially when managing multiple chats and logging in. (1 reviews) ## Talisma Chat & Cobrowse Reviews ### 1. A good service riddled by constant downtimes. **Rating:** 2.5/5.0 stars **Reviewed by:** Rakshit P. | Team Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2025 **What do you like best about Talisma Chat & Cobrowse?** Talisma helps you to set up screen sharing and co-browsing on the go for your clients without them having to download any external apps. It works pretty much like AnyDesk, but it has more features which are better for a professional environment. Its easy for the clients to navigate and doesn't require a lot of explaining. 1) The latency is better than other competitors, like Anydesk. 2) Features like tab sharing and sound sharing. 3) Works fine even on average internet connections. 4) It's very easy to integrate into our work desktops because there is an option to hide specific applications/ data while sharing your screen. 5) I have used it four-five times till now, and the experience has been great. **What do you dislike about Talisma Chat & Cobrowse?** It's a great service but the problem is the constant downtimes. Even at the time of writing this, the website isn't working. And there is no way for us to contact support and get a reply fast because of it. What good are all the features if we cannot rely on it to use it in our meetings? **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** Co-browsing on the go with clients, much better than their competitors. ### 2. EASY TO USE **Rating:** 5.0/5.0 stars **Reviewed by:** Aman R. | CMA, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Talisma Chat & Cobrowse?** I think best thing about Talisma Chat & Cobrowse is how it help customer service easy. **What do you dislike about Talisma Chat & Cobrowse?** I am not dislike but I prefer Talisma chat because it is to use and access **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** Before, if I have issue on website, I need explain everything in long message. Now, agent can see my screen and guide me easy. It benefit me because I get fast answer and no need to type so much. Also, it help understand better because agent show steps instead of just tell. ### 3. A solid customer engagement tool **Rating:** 4.0/5.0 stars **Reviewed by:** Mridul K. | Technical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Talisma Chat & Cobrowse?** I love how the tool makes it easier to communicate with customers in realtime. I can access chat history without any hassle and also use canned responses significantly. Cobrowse also is an impressive tool that provides hands on assistance, helping us guide customers or clients through complex processes without any difficulties and with great precision. **What do you dislike about Talisma Chat & Cobrowse?** Sometimes the system feels a bit slow, while handling multiple chats. Also, some features are a bit tricky to use without additional support. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** Talisma Chat & Cobrowse has helped us provide faster and efficent customer support by allowing real time communicating and with the feature to screen-share. It has helped solve the problems of akward communications or misunderstandings during support interactions by allowing us to guide clients/customers step by step through issues. ### 4. Useful tool for customer support in case of co-browsing **Rating:** 4.5/5.0 stars **Reviewed by:** Emma P. | Employee Relations Manager, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Talisma Chat & Cobrowse?** Talisma Chat & Cobrowse is helpful in the process of solving the intricate questions and concerns that customers have. I can easily identify problems and lead the customer through the buying process with the help of live chat and the possibility to monitor their actions. **What do you dislike about Talisma Chat & Cobrowse?** It has a pretty big drawback in my opinion as I can’t control what the customer will see on my screen precisely. I cannot selectively block areas or data which may be a major issue in terms of security when dealing with customers’ information. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** Talisma Chat & Cobrowse has enhanced my customer service interaction to a great deal. I am able to grasp the customer’s needs and offer solutions when I sit with the customer and navigate through the website with them. ### 5. Not very powerful real time tool... **Rating:** 1.5/5.0 stars **Reviewed by:** Hatsuki S. | Senior Business Analyst, Leisure, Travel & Tourism, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Talisma Chat & Cobrowse?** It can actually work well with small sized, simple companies where communcation in a collaborative browsing is not essential. Other than that, I can say the customer support worked really hard to get it implemented and made it easy for user testing. **What do you dislike about Talisma Chat & Cobrowse?** The product is not designed to go above, can work in simple organisations, not suitable for complex, especially multi national, international companies. The features won't be enough if you are looking for a better tool as this is supposed to be a daily tool to use. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** With the product, we were able to see what kind of tool the company needed. ### 6. Overall Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Gautam M. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2025 **What do you like best about Talisma Chat & Cobrowse?** It helps users to seamlessly view a visitor's webpage in real time which helps in building communication in the real world, This helps in making is ease of use, ease of implementation and the customer support is round the clock. We can frequently use it with ease of integration. **What do you dislike about Talisma Chat & Cobrowse?** Nothing to be dislike when you get such great CRM **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** Talisma Chat & Cobrowse helps in giving real time communication with the ease of itegration and helping rounf the clock for every neccessary need ### 7. Talisma CRM facilitates customer management, but its interface requires some adaptation. **Rating:** 4.0/5.0 stars **Reviewed by:** Ralph B. | Consultant en marketing, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Talisma Chat & Cobrowse?** Talisma Chat & Cobrowse offers instant assistance, enhancing customer engagement through smooth interaction and effective screen sharing to resolve issues. **What do you dislike about Talisma Chat & Cobrowse?** Talisma Chat & Cobrowse can be complex to configure, with an interface that is sometimes not very intuitive. Some users report slowdowns and a technical support that could be improved. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** Talisma Chat & Cobrowse solves customer communication problems in real time, allowing for quick and visual assistance. This improves efficiency, reduces errors, and increases customer satisfaction. ### 8. Talisma Chat & Cobrowse - A Simple & Easy Communication Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mohit C. | Technical Recruitment Consultant, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Talisma Chat & Cobrowse?** It's quick to set up and works well with other tools. The customer support is always helpful, and I find myself using it often because it just works. It has everything I need to manage chats and browsing with ease. **What do you dislike about Talisma Chat & Cobrowse?** I think some more customization options needs to be updated so that it can work smoothly with other tools. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** It helps me chat with clients and guide them on websites at the same time. It makes supporting clients faster and easier. ### 9. Captivating Talisma Chat & Co-Browse **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu B. | Creative Head, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Talisma Chat & Cobrowse?** Personalised Assistance:Quick access to response templates and customer interaction history enables tailored support & Increased Customer Satisfaction: Enhanced support experience leads to higher customer satisfaction and loyalty. **What do you dislike about Talisma Chat & Cobrowse?** Limited Customisation: There are constraints on customising the chat window and Co-Browse features to match brand aesthetics. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** Customer Engagement:Proactive chat features reduce drop-offs and increase interaction & personal Assistance: Access to interaction history allows for tailored support. ### 10. An awesome "All in One" tool to manage your emails and chats! **Rating:** 4.5/5.0 stars **Reviewed by:** Abhay S. | Sr Director, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Talisma Chat & Cobrowse?** Talisma integrates seamlessly with popular CRM systems and other business tools, streamlining workflows and data management in relevance to customer support industry. Further, this platform allows for a high degree of customization, enabling businesses to tailor the chat experience to their specific needs and brand identity **What do you dislike about Talisma Chat & Cobrowse?** Pricing for Talisma can be on the higher side, especially for smaller businesses or those with limited budgets. Also, this platform may have a somewhat steep learning curve, especially for users who are new to chat and co-browsing technology. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** I had previously used Talisma in one of my past orgs, and I was really impressed with its performance and reliability. The platform did help us to improve our customer support, reduce response times, and increase customer satisfaction. I would highly recommend it to any business that is looking to enhance its customer engagement. Further, the platform's features and integration capabilities make it a valuable asset for improving customer satisfaction and driving sales. ### 11. Easy for chatters dropping in on your website **Rating:** 5.0/5.0 stars **Reviewed by:** Keerthana S. | AE, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Talisma Chat & Cobrowse?** Customizable Workflows – Businesses can tailor chat routing, escalation, and agent assignment based on their needs. **What do you dislike about Talisma Chat & Cobrowse?** Outdated UI – The interface can feel clunky and outdated compared to modern chat and co-browsing solutions. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** The chat interface is designed for quick access, making it easy for users to initiate conversations without major disruptions. so it makes it easier for website visitors ### 12. Revolutionising support solutions: the power of Talisman chat and CoBrowser **Rating:** 5.0/5.0 stars **Reviewed by:** DIVYA J. | Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Talisma Chat & Cobrowse?** Real time engagement which increases customer satisfaction **What do you dislike about Talisma Chat & Cobrowse?** In poor internet connection areas , not working **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** Resolving student query ### 13. Maximising customer satisfaction with Talisma Chat & Cobrowse **Rating:** 5.0/5.0 stars **Reviewed by:** Nivedita S. | Company secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Talisma Chat & Cobrowse?** Proactive chat capabilities of Talisma chat & cobrowse enables businesses to initiate chat with customers, helping to prevent issues and enhanced customer satisfaction. **What do you dislike about Talisma Chat & Cobrowse?** Integrating Talisma chat & cobrowse with other application can be complex sometimes and need technical expertise. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** The platform's efficient support processes and automation capabilities reduce the need for manual intervention, decreasing support costs. ### 14. Chat and Co-browse **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed M. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Talisma Chat & Cobrowse?** help our business to Increased Productivity **What do you dislike about Talisma Chat & Cobrowse?** Nothing i found dislike me at talisma chat and co-browse **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** easy to use that no need to download anything, simply i used it instantly ### 15. Smoother customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Ataaullah J. | Marketing coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Talisma Chat & Cobrowse?** What I like most about Talisma Chat & Cobrowse is how it makes customer support smoother and more interactive. **What do you dislike about Talisma Chat & Cobrowse?** The tool may require some time to adapt to. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** Live chat allows for quick responses to customer questions, improving their experience and reducing the abandonment rate. ### 16. Best chat support tool **Rating:** 5.0/5.0 stars **Reviewed by:** shubham b. | Senior business analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2025 **What do you like best about Talisma Chat & Cobrowse?** The ease with which we can resolve our customer query through chat is really helpful. **What do you dislike about Talisma Chat & Cobrowse?** Nothing as of now as the product is headed in right direction **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** The problem of filtering through so many customer and helping them with prompt response is what making this better. ### 17. It was easy and simple to use. **Rating:** 3.5/5.0 stars **Reviewed by:** NICHOLAS R. | IV technician, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Talisma Chat & Cobrowse?** I like how me and a differnent group can be on the same browser and still communicate and intereact with eachother more easy. **What do you dislike about Talisma Chat & Cobrowse?** It was a bit glitchy when the other party joined. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** It is solving the glitches that happen when you have another party join. ### 18. It was super application for browsing and very fast it will work **Rating:** 5.0/5.0 stars **Reviewed by:** Madhusudan S. | T, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Talisma Chat & Cobrowse?** It was wonder chat and cobrowse use this application gives instant answers and very fast tech **What do you dislike about Talisma Chat & Cobrowse?** Nothing it's working very super so nothing dislike **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** Origination to communicate and real time questions ### 19. Great Real time communication! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Talisma Chat & Cobrowse?** Talisma Chat & Cobrowse helos with bringing together multiple communication channels, such as email, social media, and messaging apps, providing a seamless customer experience. **What do you dislike about Talisma Chat & Cobrowse?** Talisma chat can be very complex and requires technical expertise to use. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** Talisma chat has transformed customer relationship from the old and tradition way to easy and accessible reach to customers. ### 20. Real-time customer engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2025 **What do you like best about Talisma Chat & Cobrowse?** Agents can directly view the customer’s screen **What do you dislike about Talisma Chat & Cobrowse?** The solution still relies heavily on human agents **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** Guiding our learners through the onboarding process for new courses, platforms, or tools ### 21. Faster Expirence **Rating:** 4.5/5.0 stars **Reviewed by:** Balaeat Khan S. | Operations Manager, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2024 **What do you like best about Talisma Chat & Cobrowse?** Admin view is very user freindly and very easy interface! **What do you dislike about Talisma Chat & Cobrowse?** Sometimes take long time, and little bit slow while try to first login. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** Chat section is good but sometimes it takes long time for first login. ### 22. One best application to provide a better service. **Rating:** 4.0/5.0 stars **Reviewed by:** chandrasekar M. | Technical Suuport Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2021 **What do you like best about Talisma Chat & Cobrowse?** The application has an autosave option for providing a better service to the customer. We can save the drafts by offering faster service to the customer. The application offers a better interface to do the work very quickly. The application has been used for a long time and has positive feedback from the users. The customer service is easy when we use the application. **What do you dislike about Talisma Chat & Cobrowse?** The speed is a bit slow when you are not using a better desktop. It depends on the system you use for running the application. The Software glitches happen when the method you use is not a very high-end configuration. The way the interface works is not up to the mark. Customer service is essential for any service provider to lead the race. **Recommendations to others considering Talisma Chat & Cobrowse:** The best application to use since I have excellent knowledge of the industry since I have tremendous experience with customer service. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** I was with the customer service team, where I had to support the customers using Talisma. The application has a neat working interface which makes our service very easy. The chat support team cant be providing support without the help of the application. ### 23. Amazing product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Talisma Chat & Cobrowse?** Proactive Chat Talisma DCEP chat is designed to trigger chat sessions based on a pre-defined set of visitor behavior. **What do you dislike about Talisma Chat & Cobrowse?** Nothing to add, the product is really easy to use. **What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?** enables organisations to communicate in real time with visitors to their website using powerful text dialogue and collaborative browsing. ## Talisma Chat & Cobrowse Discussions - [What is Talisma Chat & Cobrowse used for?](https://www.g2.com/discussions/what-is-talisma-chat-cobrowse-used-for) - [View Talisma Chat & Cobrowse pricing details and edition comparison](https://www.g2.com/products/talisma-chat-cobrowse/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+11%3A50%3A20+-0500&secure%5Bsession_id%5D=b47bbe58-1a31-48d9-a9ed-0177ab01c800&secure%5Btoken%5D=0a047f992dd154fc82934372b485c94d9b8e294693385b2d413d031e9a480df7&format=llm_user) ## Talisma Chat & Cobrowse Features **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Security** - Data Security - Data Masking ## Top Talisma Chat & Cobrowse Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,840 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,458 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (673 reviews)