--- title: Co-Browsing Reviews meta_title: 'Co-Browsing Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 52 reviews by the users' company size, role or industry to find out how Co-Browsing works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 52 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Co-Browsing Reviews **Vendor:** Sariska **Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing) **Average Rating:** 4.5/5.0 **Total Reviews:** 52 ## About Co-Browsing Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorporate co-browsing capabilities into their applications, allowing users to collaboratively navigate websites or apps in real-time. With this technology, customers can experience a smooth and interactive browsing journey, enhancing support, sales, and customer engagement. Trust Sariska to provide an exceptional co-browsing solution tailored to your unique requirements. ## Co-Browsing Pros & Cons **What users like:** - Users appreciate the **fast and interactive customer support** through co-browsing, enhancing their overall experience significantly. (10 reviews) - Users appreciate the **real-time collaboration** of Co-Browsing, enhancing support and significantly improving customer experience. (9 reviews) - Users value the **efficiency** of co-browsing, enhancing customer support through interactive and real-time collaboration. (9 reviews) - Users value the **real-time monitoring** feature of Co-Browsing for enhancing efficiency and collaborative problem-solving. (9 reviews) - Users appreciate the **real-time collaboration** Co-Browsing offers, enhancing problem-solving and communication during web browsing. (9 reviews) - Users find Co-Browsing to be **easy to use** , streamlining the bug fixing process with efficiency and clarity. (7 reviews) - Reliability (6 reviews) - Screen Sharing (6 reviews) - Team Collaboration (6 reviews) - Integration Services (5 reviews) **What users dislike:** - Users express concerns over **inadequate security** , leading to discomfort in sharing screens during co-browsing sessions. (9 reviews) - Users often face **connection issues** that disrupt sessions and create discomfort during co-browsing experiences. (8 reviews) - Users experience **poor connectivity** , leading to lags and browser compatibility issues that hinder the co-browsing experience. (6 reviews) - Users find that **slow internet speed** can hinder the effectiveness of the Co-Browsing tool and create frustration. (6 reviews) - Users often experience **lagging issues** , which can disrupt sessions and make the experience less enjoyable. (3 reviews) - Poor Usability (3 reviews) - Slow Performance (3 reviews) - Access Issues (2 reviews) - Users find Co-Browsing **expensive for smaller organizations** , raising concerns about its overall value and integration limitations. (2 reviews) - Screen Management (2 reviews) ## Co-Browsing Reviews ### 1. Transformative but Latency Challenges **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Co-Browsing?** I like how Co-Browsing turns a stressful tech hurdle into a collaborative 'side-by-side' experience. I find the video and audio chat features especially valuable since adding a face and voice to the shared screen session humanizes the relationship and builds trust. I also appreciate the live annotation tools, allowing agents to intuitively circle fields or draw arrows in real-time, which is much better than giving verbal directions. **What do you dislike about Co-Browsing?** Because Co-Browsing requires real-time data synchronization between two parties, lag and latency can be major issues. On a poor connection, the 'shared' view can become choppy, leading to 'ghost' clicks where the agent thinks they are clicking one button while the user's screen is still loading. **What problems is Co-Browsing solving and how is that benefiting you?** I use Co-Browsing to guide prospects through demos, customize configurations in real-time, and finalize purchases, boosting conversion. It helps navigate tricky sales funnels, document applications, and checkout errors, reducing drop-off rates and potentially increasing revenue growth by up to 61%. ### 2. Enhances Support with Seamless, Secure Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** AGARWAL MUSIC C. **Reviewed Date:** January 17, 2026 **What do you like best about Co-Browsing?** I like Co-Browsing for its ability to provide real-time on-screen collaboration without compromising customer data privacy. It speeds up support interactions and makes them clearer, eliminating guesswork. The feature helps solve issues on the first attempt by sharing visual content more clearly and quickly. It allows our team and users to view the exact same page in real-time, which significantly helps in understanding user problems efficiently. By highlighting elements, we can guide users step by step to provide faster solutions. The privacy protection feature is highly important, as Co-Browsing keeps users' passwords, emails, mobile numbers, and other sensitive data very secure, leading to stronger trust and longer partnerships with users. The initial setup was easy and straightforward, with integration into our systems requiring little effort, making the overall process very easy and quick. **What do you dislike about Co-Browsing?** Sometimes users' data and screen sharing takes longer than usual due to users having a slow internet connection. So using low bandwidth can make this process much faster. The setup and onboarding process can be made simpler and easier for non-technical users. More flexible animation tools and better system control could be helpful for users. **What problems is Co-Browsing solving and how is that benefiting you?** I use Co-Browsing to provide real-time customer support, solving unclear communication issues by sharing screens. It enables us to understand and solve problems quickly, protects user privacy, and eliminates guesswork, enhancing user trust and long-term partnerships. ### 3. Co-Browsing Makes Team Issue-Solving Easy with Shared Screen Viewing **Rating:** 4.0/5.0 stars **Reviewed by:** Smarth G. | UI UX designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2026 **What do you like best about Co-Browsing?** The only thing I like about Co-Browsing is that it lets me and the other person view the same screen, so we can work through issues together and solve things as a team. **What do you dislike about Co-Browsing?** The only thing i dislike about Co-Browsing is that is sometimes raise privacy concerns **What problems is Co-Browsing solving and how is that benefiting you?** Co-Browsing solving the problem of solving the same issue with better collaboration ### 4. Smooth and helpful way to assist customers in real time” **Rating:** 4.5/5.0 stars **Reviewed by:** Rishit R. | Freelancing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Co-Browsing?** I really like how co-browsing makes customer support faster and more interactive. Instead of just explaining things over chat or call, the support agent can actually see my screen and guide me step by step. It reduces confusion, saves time, and makes the whole process feel more personal and effiient. **What do you dislike about Co-Browsing?** Sometimes it can feel a little slow if the internet connection is weak, and in rare cases, it takes a moment to start. I also think there should be more clear controls for privacy, so that I can choose exactly what the agent can or cannot see. Other than that, it’s a very useful tool. **What problems is Co-Browsing solving and how is that benefiting you?** Co-Browsing helps me reduce the time and confusion during customer support interactions. Instead of going back and forth with long explanations, the support team can directly see the issue on my screen and guide me step by step. This improves first-call resolution, reduces customer frustration, and makes the support process smoother and more professional. ### 5. A Complete Review of the Best Co-Browsing Software in 2025 **Rating:** 4.0/5.0 stars **Reviewed by:** VIVEK P. | Performance Marketing Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Co-Browsing?** Real-Time, Hands-On Support: Co-browsing allows support agents to instantly see and interact with what the user sees—making problem-solving faster and more accurate than traditional chat or phone support. No Downloads Needed: Unlike screen sharing, co-browsing is browser-based and lightweight—no need for the user to install software. Improved Customer Experience: It reduces frustration, especially during complex tasks like form filling, troubleshooting checkout issues, or navigating dashboards. Secure by Design: Most co-browsing tools automatically mask sensitive fields (like passwords or payment info), keeping sessions compliant with privacy standards (GDPR, HIPAA, etc.). Great for Onboarding: It’s especially useful for onboarding new users, giving guided walkthroughs in live environments. **What do you dislike about Co-Browsing?** Limited to Web Pages: Co-browsing only works on web applications or browsers—it can’t help if the issue is in a desktop app or external site. Can Be Resource-Intensive: Some advanced co-browsing tools can slow down websites or cause performance issues if not properly optimized. Privacy Concerns (User Perception): Even with masking and permissions, some users may feel uncomfortable or confused when an agent can "see" their screen. Integration Challenges: It may require technical setup to work smoothly with custom web applications or CRMs, especially for companies with complex infrastructure. Costs: Premium co-browsing tools can be expensive, especially for small businesses looking for just occasional use. **What problems is Co-Browsing solving and how is that benefiting you?** Many users struggle with completing online forms, navigating dashboards, or troubleshooting errors. Traditional chat and calls often require long explanations or screenshots, wasting time. New users often need guidance to understand how to use platforms or tools. Traditional screen sharing tools may expose sensitive tabs, notifications, or personal files. ### 6. Exploring Together: A Friendly Review of Co-Browsing **Rating:** 4.5/5.0 stars **Reviewed by:** Rajender K. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Co-Browsing?** Co-browsing’s awesome because it’s like jumping on a call and guiding someone step-by-step through their screen. It makes helping out feel super personal and gets things sorted fast! **What do you dislike about Co-Browsing?** Honestly, co-browsing can be a bit tricky when the connection lags or the interface feels clunky. It’s also a bummer if privacy settings make it hard to share just the right amount of info without exposing too much. **What problems is Co-Browsing solving and how is that benefiting you?** Co-browsing tackles the headache of explaining complex stuff over text or phone by letting me see and guide someone’s screen in real-time, like we’re sitting side by side. It saves me time, cuts down on miscommunication, and makes helping users feel smooth and personal, which is a total win! ### 7. Best way to reproduce error on customer's machine **Rating:** 4.5/5.0 stars **Reviewed by:** Ganesh G. | Senior Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2025 **What do you like best about Co-Browsing?** Co-browsing has changed the gameplay of bug hunting and fixing. Instead of relying on a text conversation, I watch the bugs into action. Not only does this prevent any miscommunication but it also cuts the bug-fixing time by half. Easy to use and handy in bug fixing. Great tool. **What do you dislike about Co-Browsing?** I have encountered none so far, which can be considered something I dislike. **What problems is Co-Browsing solving and how is that benefiting you?** Reproducing errors from a conversation's snapshot between support team and customer rarely works. Too much assumption needed to taken into account when trying to see a bug into action. Not only Co-Browing has cut-down the bug reproduction time into half - it is helping my team really much on support team for bug reproduction. Devs directly connects with customer and see what's going on and gets a real experience of bug. Co-Browing really makes all the difference here. Saving bug fixing time and finding what actually went down on customers side gives a whole different perspective. Great tool. ### 8. It really does work! **Rating:** 4.0/5.0 stars **Reviewed by:** tee g. | ESL Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Co-Browsing?** Hope browsing well so to be two sets of eyes on all projects. Sometimes you need someone else’s eyes looking at the same thing to catch things that perhaps you’re not working. **What do you dislike about Co-Browsing?** As the old saying goes too many cooks can ruin the soup… If the two people who are cop browsing or not on the same page, it makes meetings go longer **What problems is Co-Browsing solving and how is that benefiting you?** It keeps the customer happy. They are in control of the session. We are both seeing the same screens however, the agent scream is able to solve problems with the customer helping. ### 9. Co-Browsing: A Game Changer for Seamless Online Collaboration. **Rating:** 5.0/5.0 stars **Reviewed by:** Pritesh T. | Junior penetration tester, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2025 **What do you like best about Co-Browsing?** This one is one of the best features of Co-Browsing — how smooth it treats the realtime collaboration. Whether you’re assisting a customer through a website or helping a coworker with a task, it feels like you’re sitting right beside them, regardless of miles apart. One screen again, but even better—since both sides get to experience and engage on the same page, we come out with solutions much faster and more intuitively. For customer support and remote collaboration, it’s a game changer: making situations frustrating and efficient while making them familiar and human. **What do you dislike about Co-Browsing?** in Co-Browsing one thing i find challeging about is that it can sometimes feel bit intrusive as it involves sharing your screen or actions with someone else.ideally it works best when theres clear communication and trust between everyone involved.Co-browsing very helpful for me. **What problems is Co-Browsing solving and how is that benefiting you?** Co-Browsing addresses the isuue of web browsing collabration in real time.For instance in customor care , co-browsing enables agent to walk a customer a process step by step without having to describe everything over the phone.as a user ,co browsing is very good to me beacuse it offers more clarity in real time.its more interactive , hands on approach for problem solving. ### 10. Useful co-browsing tool with real time connection to solve the customer issues **Rating:** 3.5/5.0 stars **Reviewed by:** P R P. | Process Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Co-Browsing?** The amazing feature of co-browsing is that it enables real time interactive support allowing the agents to guide customers virtually through any complex process. It makes problem solving more efficient and personal as both the parties can focus on the same screen. This hads-on experience creates smoother and satisfying customer experience. **What do you dislike about Co-Browsing?** The only downside is that some customers might feel intrusive as not everyone is comfortable in an agent viewing their screen. There is also the potential oftechnical issues like lag or connectivity problems which can give a bad experience to the customers. There is also a possibility of extra setup or training for both agents and customers to use it effectively. **What problems is Co-Browsing solving and how is that benefiting you?** It solves the problem of misunderstanding and confusion during customer support. The software allows issue resolution faster and with more accuracy. It is beneficial because it makes support process more efficient, reduces time spent in back and forth conversations and improves overall satisfaction with the service. ### 11. Average collaborative browsing! **Rating:** 2.5/5.0 stars **Reviewed by:** Hatsuki S. | Senior Business Analyst, Leisure, Travel & Tourism, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Co-Browsing?** I am totally average with this product, let me say it has a great advertisement, okay with that but it doesn't really work that way. Firstly, the implementation is good, actually it is very simple, and the product is mostly used by support by IT from users which can be anywhere in the world. **What do you dislike about Co-Browsing?** The question is why need this, because it may be a bit pricey, and needs stable connection, and disconnects completely in a single misconnection. Should also mention that it does not integrate with every browser, big issue to consider. **What problems is Co-Browsing solving and how is that benefiting you?** You do not need a third party vendor to implement it as it can be done by any guy who is computer literate. Even though it has limited features, it can be a simple solution, if the company is willing to pay. ### 12. Higher customer satisfaction and better support solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Dominick M. | Brand Communications Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Co-Browsing?** Co-browsing enables me to share the screen with the customer while both of us are in front of the software interface, and help them understand certain functionalities or solve problems visually This is faster and clearer than using words to describe things to customers. **What do you dislike about Co-Browsing?** Co-browsing does not afford me the option of deciding which part of the software application the customer would be able to see during co-browsing session. The absence of customization choices could be a security issue and also limit a more specific assistance experience. **What problems is Co-Browsing solving and how is that benefiting you?** Co-browsing is useful for avoiding the need to explain to a client what to do and provide them with screenshots when offering support. I can easily solve issues and make my clients understand the process by taking them through the interface of the software. ### 13. Co-Browsing: A Helpful Tool for Teamwork **Rating:** 4.5/5.0 stars **Reviewed by:** Thriveni R. | Operation Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Co-Browsing?** I like co-browsing because it helps people work together in real time by sharing the same webpage. It makes solving problems and explaining things much easier. **What do you dislike about Co-Browsing?** Co-browsing is useful but can raise privacy concerns if sensitive information is shared. It also doesn’t work on all websites or platforms, which can be frustrating at times. **What problems is Co-Browsing solving and how is that benefiting you?** Co-browsing lets people share screens live, making it easy to guide tasks, fix problems, or explain things. No downloads are needed, so it saves time and makes support better. ### 14. Review for Co-Browsing **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek D. | Lead Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Co-Browsing?** It is useful tool for collaboration.It help in interaction with the users and agents.It allows more personalized approach thus making it simplified experience for both parties by letting them see and interact with the same content in real-time. **What do you dislike about Co-Browsing?** Sometimes agent take the control of the browsing session without user consent. There are browser compatibilty issues and slowness sometimes becuase of low bandwidth.User sometimes may feel uneasy sharing the screen because of some sensitive information. **What problems is Co-Browsing solving and how is that benefiting you?** It is helping the users in getting faster resolution of their problem.It has further reduced down the operational costs as users are getting resolution by agents in real time and there is no back and forth communication happening leading to less wait time. ### 15. A collaborative view for both agent and customer **Rating:** 4.5/5.0 stars **Reviewed by:** Akhileshwar S. | Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Co-Browsing?** The best part about Co-Browsing is, it allow agent as well as customer to have real time collaboration. Ultimately, a on hand view of browsing without any interruption. **What do you dislike about Co-Browsing?** While using it found that for sometime agent tool the control of the entire session without consent of customer. There should be a permission concept for it. **What problems is Co-Browsing solving and how is that benefiting you?** Being a remote customer support, it fixing the problem of issues who are facing problems. It is benefitting me for instant customer problem resolution and that's why it has higher FCR and happy customers. ### 16. Co browsing:- the game changer review **Rating:** 5.0/5.0 stars **Reviewed by:** Ashutosh K. | Software Developer Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Co-Browsing?** There feature that works without lag . Work smoothly what is expected. They have wide variety of feature and scalable too. **What do you dislike about Co-Browsing?** They could add more features with help user to interact more with the browsing experience .more control over the product. **What problems is Co-Browsing solving and how is that benefiting you?** Help multiple to align on the same thing and increase the productivity. ### 17. The silent collaboration enhancing the relationship between the customer and the company. **Rating:** 5.0/5.0 stars **Reviewed by:** Vincenzo C. | Technical Analyst , Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Co-Browsing?** Has contributed to efficient problem solving Helps with troubleshooting and software installation directly on customers' devices Assists customers in navigating a website, making a sales purchase, or filling out required forms Ensures data security by masking selected areas when browsing Enhances real-time support and assistance, thereby facilitating a smooth customer experience **What do you dislike about Co-Browsing?** Limited customization options restrict the ability to tailor the interface to individual needs. **What problems is Co-Browsing solving and how is that benefiting you?** Has helped with facilitating smooth interactions with customers. Ensures that customer problems are addressed in real-time. ### 18. Efficient tool for data sharing **Rating:** 4.5/5.0 stars **Reviewed by:** SAUMYA S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Co-Browsing?** Co-browsing is a very efficient tool for data sharing specially with customers it allows me to keep track of all of my data even when multiple users are using simultaneously. **What do you dislike about Co-Browsing?** It sometimes takes time to render the data when multiple users are using it. **What problems is Co-Browsing solving and how is that benefiting you?** Co-browsing helps our customers to easily manage there data as it is very efficient and easy to use. We can really monitor all our activities while browsing easily with the help of Co-browsing. ### 19. Multiple users to view and interact with a web page in real-time. **Rating:** 5.0/5.0 stars **Reviewed by:** Tulaja N. | Software Engineer Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Co-Browsing?** Which is particularly useful for customer support, online sales, and collaborative work, easy of use, best for small businesses, integrating with other software is also easy, and user can use it multiple time. **What do you dislike about Co-Browsing?** Only allows the mobile application, web pages but not the complete desktop **What problems is Co-Browsing solving and how is that benefiting you?** Customer support, Sales, and Collaboration. Complex User Interfaces - It alllows support agents to guide users through complicated processes in real time, improving user experience. Training and Onboarding - It Providing immediate feedback and assistance. It will increase the sale with the cost saving with customer support. ### 20. Helping Clients See My Work in Real Time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Co-Browsing?** Through Co-Browsing I can easily showcase my work, and brand strategies to my clients. It helps to build good terms and helps in building trust with the clients . **What do you dislike about Co-Browsing?** Most of our clients are a bit hesitant to use this app especially when they are unfamiliar with the app and sometimes they are not comfortable sharing their screen. **What problems is Co-Browsing solving and how is that benefiting you?** As a Branding Manager, I have share strategies with my clients so it is very important to have clear communication in a structured way to meet their needs and expectation. It also helps me to make my strategies easier to understand by incorporating charts, graphs, and case studies. ### 21. Customer support management **Rating:** 4.0/5.0 stars **Reviewed by:** Gulshan K. | Support Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Co-Browsing?** Support agents can view and interact with a user's screen in real-time through co-browsing. This implies that they are able to assist users with complex websites or applications straight away and provide prompt, concise solutions to issues. It's excellent for onboarding new staff members and clients as well. Learning is facilitated by the trainer's ability to guide employees through each step directly on the screen. Additionally, co-browsing integrate seamlessly with other programs you already use, including as communication tools, help desks, and CRM systems, which makes things function more smoothly. **What do you dislike about Co-Browsing?** There may be compatibility problems or technological hiccups that impact how well the experience works, particularly when using different devices or browsers. **What problems is Co-Browsing solving and how is that benefiting you?** focuses on improving customer experience and efficiency by providing co-browsing and screen-sharing solutions for sales and customer service teams. gives support staff the ability to assist users in navigating complicated website processes by providing co-browsing tools that are integrated with current support systems. specializes in co-browsing sales and customer support, enabling agents to view and interact with users' displays to provide real-time support. provides safe co-browsing options with functions to facilitate teamwork and customer assistance. focuses on offering walkthroughs and live co-browsing capabilities to assist users in navigating web apps. ### 22. Pros and cons of Co-Browsing **Rating:** 4.5/5.0 stars **Reviewed by:** mohd a. | Process Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Co-Browsing?** I like few things about Co-Browsing is 1) Improved customer support 2)Enhanced customer experience 3)Increased sales and conversations **What do you dislike about Co-Browsing?** There are few things i dont like in this 1) Privacy concerns 2)Technical limitations 3)Security Risks **What problems is Co-Browsing solving and how is that benefiting you?** It solves several problems related to online customer interactions and remote collaboration. There are how its benefits users and businesses: Problem Solved by Co-Browsing 1) Complex Website Navigation 2) Miscommunication in support. 3) Technical Troubleshooting. ### 23. Faster issues resolution but need strong internet connection **Rating:** 5.0/5.0 stars **Reviewed by:** Josh H. | Software Solutions Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Co-Browsing?** its helped us with faster issues resolution, enhance our customer experience and increase sales conversion **What do you dislike about Co-Browsing?** Needs high internet quality to use effectively which isnt always possible **What problems is Co-Browsing solving and how is that benefiting you?** we found its helped solve the problem of client navigating complex websites by allowing us to navigate them through co-browsing ### 24. Nice and amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel W. | Customer support service, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Co-Browsing?** Enhance collaboration and increase efficiency **What do you dislike about Co-Browsing?** Browser compatability issues and security softwares restrictions **What problems is Co-Browsing solving and how is that benefiting you?** Improve customer satisfaction ### 25. Browsing experience sharing **Rating:** 3.5/5.0 stars **Reviewed by:** simran K. | It associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Co-Browsing?** This allows us to share browsing data easily with customer with real time monitoring and customer support **What do you dislike about Co-Browsing?** When using by multiple user at time it sometimes takes time to shocase real time updates **What problems is Co-Browsing solving and how is that benefiting you?** It integrates with our system very well and browser sharing feature helped us to keep watch and improvise updates ### 26. {"translation":"Great"} **Rating:** 4.5/5.0 stars **Reviewed by:** Burna v. | Admin manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Co-Browsing?** Reliable connection and conversation with one another **What do you dislike about Co-Browsing?** Many vehicles causing congestion and reducing network speed. **What problems is Co-Browsing solving and how is that benefiting you?** Communication ### 27. Customer Engagement is the power of Co-Browsing **Rating:** 4.0/5.0 stars **Reviewed by:** Ali F. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Co-Browsing?** It's helps to provide real time personalization support by allowing agent to directly navigate and resolve customer issue without downloads or Installation **What do you dislike about Co-Browsing?** We faced compatibility issue sometimewitj certain browser or application **What problems is Co-Browsing solving and how is that benefiting you?** It's solve the problem of mis communicationan and inefficiencies by allowing agent to directly view and interact with the customer screen real time ### 28. Co-Browsing review **Rating:** 5.0/5.0 stars **Reviewed by:** mohammed hareez S. | CUSTOMER SUCCESS REPRESENTATIVE, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Co-Browsing?** CO-Boowsing is very easy to use and handle task **What do you dislike about Co-Browsing?** one thing I dislike about cobrowsing is it still needs some work on the software as its not completely accessible. **What problems is Co-Browsing solving and how is that benefiting you?** Personally for us cobrowsing helps us to directly get a remote access to customers desktops in order to assist them with our services ### 29. Overview of Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Chandana D. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Co-Browsing?** Collaborative experience with customer,Ease of Use, Ease of Implementation, Customer Support,Frequency of Use , Number of Features, Ease of Integration **What do you dislike about Co-Browsing?** If a customer internetconnection isunstable, it can disrupt the shared browsing experience and some privacy concerns,agents can view sensitive customer data while co-browsing. **What problems is Co-Browsing solving and how is that benefiting you?** It elimates techcnical issues, and navigate the process. ### 30. Wonderful solution for complex checkout processes in E-commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Co-Browsing?** Wonderful solution which helps co-browse with the end user and assist them real time on the call while their screen is shared. Ideal for complex checkout processes in ecommerce websites which might require a little bit of handholding. **What do you dislike about Co-Browsing?** There was lag sometimes in viewing the screen of the end user on the agent's screen. However, it may be due to slightly slow internet speed at times. **What problems is Co-Browsing solving and how is that benefiting you?** Co-browsing helped us getting access to customer screen, see their behaviour and assist them real time in completing their purchases online. ### 31. Co-Browsing **Rating:** 4.0/5.0 stars **Reviewed by:** Bhupendra S. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Co-Browsing?** Co browser it's wonderful software for browsing new things and allow users to navigate a web page it's designed and developed as per all users requirements. **What do you dislike about Co-Browsing?** There is nothing to dislike in this software it's wonderful browser **What problems is Co-Browsing solving and how is that benefiting you?** Co browsing is designed and developed for solving problems to all customers remotely ### 32. Easing co browsing needs **Rating:** 3.5/5.0 stars **Reviewed by:** Anita V. | Eclipse play, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Co-Browsing?** This very well integrates with our system and customer experience seamless co browsing experience **What do you dislike about Co-Browsing?** Navigating websites and application at same time is a bit slow process to understand there should proper guide available **What problems is Co-Browsing solving and how is that benefiting you?** It helps in enhancing support and and increase the online visibility of our website and application ### 33. Nice Co-Browsing Software **Rating:** 4.5/5.0 stars **Reviewed by:** Ramji P. | E-Commerce Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Co-Browsing?** Co-browsing tools enable customer support person to view a customer's browser screen in real time. This helps employee quickly understand the issue and offer an effective solution. **What do you dislike about Co-Browsing?** these tools may come with screen management and technical challenges. **What problems is Co-Browsing solving and how is that benefiting you?** understanding customer problem, remote support , reliable tool ### 34. New Idea, Build A Wonderful Website **Rating:** 4.5/5.0 stars **Reviewed by:** Prince G. | Event Planner, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Co-Browsing?** Best for new ideas for website design, CO-browsing are provide the user to greate expirence of UX-UI of the website. **What do you dislike about Co-Browsing?** Limited feature are available free trial version of the software. **What problems is Co-Browsing solving and how is that benefiting you?** Add some extra feature in trial version there was a limitation of grab the design tamplate. ### 35. Right Co- browsing solution **Rating:** 4.5/5.0 stars **Reviewed by:** Purnima K. | Pre-sales executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Co-Browsing?** It is very helpful for group collaboration. It builds agents and their cuatomer relationship stronger by faster resolutions of whatever problem the customer is having. **What do you dislike about Co-Browsing?** It is dependent on the internet connection also doesn't work with all the browsers. **What problems is Co-Browsing solving and how is that benefiting you?** It makes the understanding better between the parties. ### 36. Customers support **Rating:** 4.0/5.0 stars **Reviewed by:** Praveen Kumar D. | L3 Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Co-Browsing?** Co-browsing allows customer service agents to provide real-time assistance, allowing consumers to navigate complex websites or applications more effectively. Support workers can swiftly diagnose and address issues with direct interaction with a user's screen, eliminating the need for long explanations. **What do you dislike about Co-Browsing?** There may be technical faults or compatibility issues, particularly with different browsers or devices, that influence the overall smoothness of the experience. **What problems is Co-Browsing solving and how is that benefiting you?** Provides co-browsing and screen-sharing solutions for customer support and sales teams, with a focus on improving customer experience and efficiency. Co-browsing tools are meant to interface with existing support systems, allowing agents to guide users through complex website processes. Specializes in co-browsing for customer support and sales, providing real-time assistance by allowing agents to observe and interact with user screens. ### 37. Enhancing qa efficiency and play a game changeing role **Rating:** 5.0/5.0 stars **Reviewed by:** Shipra P. | Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Co-Browsing?** Faster bug resolution Enhance communication Increase efficiency Improve accuracy **What do you dislike about Co-Browsing?** Nothing all things are very good to use for every one. **What problems is Co-Browsing solving and how is that benefiting you?** It helps me as bug reporting, easy communication, regression testing, training and knowledge sharing, exploratory testing and most importantly collaboration testing sessions. ### 38. Best experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Co-Browsing?** It very good and and best when it comes to quality of a web **What do you dislike about Co-Browsing?** Nothing I dislike because it fo give me the best option needed **What problems is Co-Browsing solving and how is that benefiting you?** Helping me to make things more easier and in good quality ### 39. Best about co browsing **Rating:** 5.0/5.0 stars **Reviewed by:** Anuj P. | UI UX & Graphics Designer , Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Co-Browsing?** Remove barriers for build layality with highly personalized experience **What do you dislike about Co-Browsing?** Nothing is dislike about co browsing but sometimes limitations of features having to improve. **What problems is Co-Browsing solving and how is that benefiting you?** It is very helpful for using multiple things at one time. ### 40. Customer-Centric Simple and Relatable **Rating:** 5.0/5.0 stars **Reviewed by:** Dayna P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Co-Browsing?** Its easy-to-use, straightforward and hassle free. **What do you dislike about Co-Browsing?** Nothing at this time. I will let you know if anything changes. **What problems is Co-Browsing solving and how is that benefiting you?** It helps to navigate web pages together in real time without feeling overwhelmed. ### 41. Faster issue resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam B. | CSE, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2025 **What do you like best about Co-Browsing?** Faster problem resolution. Enhanced customer experience. Improved communication. Reduce customer frustration. **What do you dislike about Co-Browsing?** Privacy concerns. Security risk. Dependency on internet connection. **What problems is Co-Browsing solving and how is that benefiting you?** Provide more personalized and interactive support experience. ### 42. easy troubleshooting **Rating:** 4.0/5.0 stars **Reviewed by:** Ana B. | Business support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Co-Browsing?** ease to implement and best way to support customer **What do you dislike about Co-Browsing?** users may not be comfortable sharing screen due to privacy and security reasons **What problems is Co-Browsing solving and how is that benefiting you?** mainly as support to share and troubleshoot ### 43. My experience **Rating:** 3.5/5.0 stars **Reviewed by:** Smarth G. | UX designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Co-Browsing?** It is good because it gives real-time collaboration, letting my team navigate and solve issues together. It’s very efficient **What do you dislike about Co-Browsing?** What I dislike is that it makes me worry about my privacy, especially when I share my personal information **What problems is Co-Browsing solving and how is that benefiting you?** It solves my problem of co-ordination within my team ### 44. Efficient and User-Friendly Co-Browsing Experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Co-Browsing?** It's incredibly helpful for real-time collaboration and troubleshooting. The ease of use and seamless integration make it a go-to tool for remote support. **What do you dislike about Co-Browsing?** Sometimes, the connection can be a bit unstable, which can disrupt the session. Additionally, there could be more features to enhance the overall experience. **What problems is Co-Browsing solving and how is that benefiting you?** Co-Browsing solves real-time support, collaboration, and training issues, leading to better customer satisfaction, teamwork, and training. ### 45. Soo easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Medina O. | Product Consultant, Cosmetics, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Co-Browsing?** Love the integration with existing systems, and ability to provide real-time support **What do you dislike about Co-Browsing?** Sometimes lags but not too big of an issue. **What problems is Co-Browsing solving and how is that benefiting you?** Collaboratig with others ### 46. Co-Browsing is definitely on my "go to" **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Co-Browsing?** It is so simple to use Co-Browsing for me. The customer support is top tier! the ease of integrating it blew my mind **What do you dislike about Co-Browsing?** So far i have not found any dislikes. I really enjoy using this. **What problems is Co-Browsing solving and how is that benefiting you?** it is easy to have more than one person looking at the item when working together. employees are not always in office. ### 47. Product review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Co-Browsing?** Real time interaction - agent can assist customers in real time **What do you dislike about Co-Browsing?** Training requirements -requires stable internet connection **What problems is Co-Browsing solving and how is that benefiting you?** Co-browsing effectively addresses several customer service challenges, leading to significant benefits for both businesses and customers. ### 48. Enhancing Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Japleen B. | Quality Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Co-Browsing?** Co Browsing software is a valuable tool for businesses looking to enhance customer engagement. With its ease of use , implementation, robust customer support , feature rich capabilities and seamless integration , It can improve customer experience with its frequenc of use and drive business success. **What do you dislike about Co-Browsing?** There are no dislikes that i have for this software , However there may be some limitations in terms of browser compatability. **What problems is Co-Browsing solving and how is that benefiting you?** Co Browsing is solving my problem of customer engagement. It helps in easy navigation and drives customer engagement. ### 49. Great Collaborative & Interactive Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Co-Browsing?** It has increased the efficiency in real time. **What do you dislike about Co-Browsing?** The plan is a bit costly for the new and smaller organisations. **What problems is Co-Browsing solving and how is that benefiting you?** Resolving the issues of the customers. ### 50. Best Work Scheduling and Time management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun S. | Associate Web Designer , Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Co-Browsing?** It's productivity monitoring and time tracking **What do you dislike about Co-Browsing?** Nothing much but sometimes it's feels a little costly **What problems is Co-Browsing solving and how is that benefiting you?** It will helpfull for real time interaction between customer and support and also it is helpful during session we can highlight areas on the web . - [View Co-Browsing pricing details and edition comparison](https://www.g2.com/products/sariska-co-browsing/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+15%3A18%3A02+-0500&secure%5Bsession_id%5D=fd7e718e-4c88-4698-94e9-0cb881f1ce75&secure%5Btoken%5D=0a1239076e41344b9998b615c469bdf933536539b570625dc52441c45bf13c11&format=llm_user) ## Co-Browsing Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## Co-Browsing Features **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Security** - Data Security - Data Masking ## Top Co-Browsing Alternatives - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (682 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,893 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,462 reviews)