Talisma
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Talisma Chat & Co-Browse is a dynamic solution designed to facilitate real-time communication between organizations and their website visitors through text dialogue and collaborative browsing. This tool enables agents to interact simultaneously with multiple visitors, providing personalized and immediate attention to enhance the online experience. With seamless access to a unified view of all previous customer interactions across various communication channels, agents can respond swiftly using a comprehensive knowledge base of FAQs, response templates, web links, and documents. Key Features and Functionality: - Proactive Chat: Initiates chat sessions based on predefined visitor behaviors, such as landing on the site or exhibiting specific browsing patterns. This proactive engagement improves customer experience, reduces operational costs, decreases shopping cart abandonment, and boosts conversion rates. - Co-Browsing: Allows agents to view and interact with the visitor's current webpage in real-time, facilitating guided assistance, smoother onboarding, and effective demonstrations without requiring downloads or additional software. - Unified Customer View: Provides agents with single-click access to a consolidated history of all customer interactions across multiple channels, ensuring informed and consistent responses. - Knowledge Base Integration: Equips agents with instant access to a repository of FAQs, response templates, web links, and documents, enabling quick and accurate responses to inquiries. Primary Value and User Solutions: Talisma Chat & Co-Browse addresses the need for efficient and personalized customer engagement in the digital space. By enabling real-time, proactive communication and collaborative browsing, it enhances customer satisfaction, reduces operational costs, and increases conversion rates. The solution empowers agents with comprehensive tools and information, leading to faster issue resolution and a more cohesive customer experience.
Customizable enterprise software streamlines document management, customer support, reporting, etc.
Talisma digital customer engagement platform helps organizations to engage service and delight customers across all touchpoints with a single unified platform. Talisma crm suite of products are built with the philosophy of enabling various customer facing and back office departments to provide a seamless customer experience to bulid brand awareness and loyalty.
Talisma Reviews
Ralph B.
Étudiant à Washington University in St. LouisTalisma CRM facilitates customer management, but its interface requires some adaptation.
Mohamed M.
Aman R.
EASY TO USE
About
What is Talisma?
Talisma Corporation Pvt. Ltd. is a service provider of customer experience management software solutions that help organizations effectively manage their interactions with customers across multiple channels. Talisma offers a comprehensive suite of software applications designed to support both public and private sectors in achieving improved customer service, enhanced support, and increased sales.Their product platform includes solutions for Customer Relationship Management (CRM), Digital Engagement, including social media management, and service automation. These tools are utilized to streamline operations, facilitate communication, optimize lead management, and deliver insightful data analytics. Talisma's technology enables companies to build meaningful relationships with their customers by providing a unified view of customer interactions, ensuring that every touch point delivers a consistent and personalized experience.The company's commitment to innovation and customer satisfaction has made it a preferred partner for businesses looking to enhance their digital customer engagement strategies in today's competitive market.
