Generated from real user reviews
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"easy to use and smooth"
What do you like about Upscope?
Easy to use, friendly with both the customer and the user
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"easy to use and smooth"
What do you like about Upscope?
Easy to use, friendly with both the customer and the user
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you dislike about Upscope?
I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"easy to use and smooth"
What do you dislike about Upscope?
sometimes connection can be slow but that is more related to connectivity
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you dislike about Upscope?
I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you dislike about Upscope?
I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle
See Related User Reviews
Roman V.
Small-Business (50 or fewer emp.)
5.0/5
"Game changing for CS teams"
What do you dislike about Upscope?
The pricing is a bit confusing and not upfront.
We can not only watch but also click on customer's screen Review collected by and hosted on G2.com.
nothing at the moment, i find it very easy to use Review collected by and hosted on G2.com.
Can help a lot with elderly clients that have difficulty navigating sites. Is a great tool with resolving technical issues or errors with the website Review collected by and hosted on G2.com.
I understand that the feature only limits to the specific website it is associated with, but there should be a feature that allows an additional website to be visited if it is a link imbedded in the original site Review collected by and hosted on G2.com.
HelloScreen has enabled our CS team to get valuable insights into users' accounts, whether they are assisting via email or phone support. Since implementation, our user satisfaction has skyrocketed for phone support, and overall employee happiness improved with further tools to enable our CS team. Installing HelloScreen took less than 2 minutes, and the customer support we had at the beginning was fantastic. Review collected by and hosted on G2.com.
The pricing is a bit confusing and not upfront. Review collected by and hosted on G2.com.
The quickness and the ability to build rapport Review collected by and hosted on G2.com.
To be honest i like everything about Upscope Review collected by and hosted on G2.com.
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance they need. It’s remarkable how this ease of communication enables us to meet their needs effectively and build strong relationships. Review collected by and hosted on G2.com.
I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamless and efficient. Additionally, I sometimes find myself facing difficulties when trying to locate clients, especially when I search for them using their email addresses. Review collected by and hosted on G2.com.
Easy to use, friendly with both the customer and the user Review collected by and hosted on G2.com.
sometimes connection can be slow but that is more related to connectivity Review collected by and hosted on G2.com.
Being able to co-browse with my clients is a faster way to communicate with them on a different level. Review collected by and hosted on G2.com.
Some people don't know how to refresh their page on there end and the only way to co-browse is for them to reload their page. I try to walk clients through it but some still have difficulty.. making us not able to do so. Review collected by and hosted on G2.com.
the compatibility and user interface is easy Review collected by and hosted on G2.com.
the reload time sometimes freezes while on with client Review collected by and hosted on G2.com.
you can only view one specific page instead of the whole computer screen. Support is good from upscope. Review collected by and hosted on G2.com.
sometimes it lags and you need to use chrome to make it work perfectly Review collected by and hosted on G2.com.
I enjoy the being able to connect with the client in real time! Review collected by and hosted on G2.com.
I think it can improve on having a better way for the client to view the 4 digit code when I request to gain access to screen share Review collected by and hosted on G2.com.
