Best Chatbots Software - Page 3

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 771

Category Stats (Sep 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: DocsBot (+8.33%) - Among all products in this category, DocsBot recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 80,100+ Authentic Reviews
  • 771+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 GridĀ® for Chatbots Software

G2 GridĀ® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Tidio, Birdeye, Genesys Cloud CX, and Paylocity.

Underlying data: [GridĀ® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=birdeye&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

MessageMind

MessageMind is an AI-native CRM powered by a human-like AI agent that connects across WhatsApp, Instagram, Facebook Messenger, SMS, email, and voice calls ā€” all inside one advanced unified inbox available on web and mobile. Accessible anytime and anywhere, MessageMind centralizes every customer interaction into one seamless platform. Weā€™ve transformed customer support by building an AI that communicates with real human tone, understands context, and performs full end-to-end actions. The AI can read and interpret text, images, PDFs, documents, and audio messages, then respond naturally while completing real tasks such as tracking orders, checking stock levels, booking appointments, sending reminders, updating CRM records, generating invoices, taking payments, and much more ā€” all autonomously and in real time. MessageMind integrates effortlessly with all major platforms ā€” including Shopify, WooCommerce, Wix, BigCommerce, Squarespace, Stripe, Revolut, Calendly, Google Calendar, Zoom, and existing CRMs ā€” and also supports fully custom integrations to match any workflow or internal system. This makes it a powerful all-in-one solution for e-commerce brands, service businesses, agencies, and enterprises looking to streamline operations and deliver exceptional customer experiences. Easy to train and deploy, MessageMind supports 80+ languages and offers a catalog of over 200 ultra-realistic AI voices, enabling global support through voice calls and voice notes that feel genuinely human. With MessageMind, businesses can unify conversations, automate workflows, reduce operational costs, increase customer satisfaction, and scale support 24/7 ā€” all without expanding their team. Itā€™s the future of customer communication, built for speed, accuracy, and limitless scalability.

Average Rating: 5.0/5.0

Total Reviews: 20

How Do G2 Users Rate MessageMind?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.2/10)
  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind MessageMind?

  • Seller: MessageMind
  • Year Founded: 2023
  • HQ Location: ,
  • Twitter: @messagemind_ai
  • LinkedInĀ® Page: www.linkedin.com
    14 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 52% Small, 48% Medium

What Do G2 Reviewers Say About MessageMind?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support at MessageMind, enhancing teamwork and simplifying communication management.
  • Users praise the impressive automation features of MessageMind, highlighting its ease of setup and user-friendly interface.
  • Users praise the ease of use of MessageMind, appreciating its quick setup and efficient automated features.
  • Users find the easy setup of MessageMind quick and effortless, making it accessible for all skill levels.
  • Users value the real-time collaboration in MessageMind, enhancing teamwork and communication for support inquiries.
Cons
  • Users find the learning curve steep, as manual training and setups can be time-consuming and complex.
  • Users find the AI limitations challenging, especially with complex issues and the unintuitive intents system.
  • Users find the cost of MessageMind steep for small businesses, preferring more affordable options and clearer free plan limits.
  • Users face limited customization options in MessageMind, often requiring workarounds for basic quality-of-life features.
  • Users find the lack of a basic paid plan leads to expensive options that may not suit all budgets.

What Are Recent G2 Reviews of MessageMind?

AtomChat.io

AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Automation with Gen Ai to respond 24/7 to all your messages: If you receive many conversations on WhatsApp, or any conversational channel, and your service advisors cannot respond on time, or give them priority, with Atom you have an automation that allows you to respond to your customers in seconds, transfer them to an advisor, qualify them, and follow up on them. - Empower your teams with mass messaging via WhatsApp and automatic response workflows: Atom allows you to manage mass message campaigns and automatically respond to thousands of customers, without worrying about your agents getting overwhelmed by receiving many responses. - Visibility and traceability of your Marketing efforts and strategies: Atom has a complete module with real-time reporting on the results of your Ads campaigns, qualified leads, conversion, and service levels. - We integrate to your preferred platform We also integrate with major platforms like HubSpot, Salesforce, Talkdesk, and Facebook Marketing so you have the follow-up you need to sell more. We are Meta Select Business Partners!

Average Rating: 4.7/5.0

Total Reviews: 96

How Do G2 Users Rate AtomChat.io?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Control: 9.0/10 (Category avg: 8.8/10)
  • Analytics: 8.9/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind AtomChat.io?

  • Seller: AtomChat.io
  • Year Founded: 2019
  • HQ Location: Simpsonville, US
  • LinkedInĀ® Page: www.linkedin.com
    199 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Higher Education, Automotive
  • Company Size: 55% Medium, 35% Small

What Do G2 Reviewers Say About AtomChat.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the smooth performance at scale of AtomChat.io, enhancing the efficiency of their marketplace experience.
  • Users appreciate the easy setup of AtomChat.io, facilitating a smooth integration into their marketplace experience.
  • Users appreciate the smooth integrations of AtomChat.io that enhance marketplace functionality without adding complexities.
  • Users admire the versatility and integration of AI technology in AtomChat.io, appreciating the outstanding staff support.
  • Users value the automation features of AtomChat.io, which enhance efficiency in reporting and task management.
Cons
  • Users highlight functionality issues with AtomChat.io, noting limitations in Salesforce integration and poor filtering of agent logs.
  • Users find integration issues with AtomChat.io, particularly with Salesforce, limiting its overall functionality and usability.
  • Users find the limited Salesforce integration insufficient, recommending AtomChat.io be used with more flexible CRMs.
  • Users face inefficiency in filtering agent logs, which hinders their ability to manage conversations effectively.
  • Users find the integration difficulty with Salesforce limits AtomChat.io's effectiveness, necessitating alternative CRM options.

What Are Recent G2 Reviews of AtomChat.io?

GTM Studio - Powered by ZoomInfo

Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next.

Average Rating: 4.5/5.0

Total Reviews: 3,395

How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Control: 8.1/10 (Category avg: 8.8/10)
  • Analytics: 8.9/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind GTM Studio - Powered by ZoomInfo?

  • Seller: ZoomInfo
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Vancouver, WA
  • Twitter: @ZoomInfo
    23,515 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    9,779 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 63% Medium, 24% Large

What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo?

AI-generated summary from verified user reviews

Pros
  • Users value the reliable B2B contact data of GTM Studio, enhancing targeted prospect lists and campaign efficiency.
  • Users value the accuracy of data and intent signals in GTM Studio, enhancing their lead generation and targeting efforts.
  • Users find GTM Studio's ease of use exceptional, streamlining lead enrichment with straightforward features and intuitive navigation.
  • Users value the reliable and accurate B2B contact data from GTM Studio, enhancing campaign effectiveness and targeting precision.
  • Users value the high-quality data from GTM Studio - Powered by ZoomInfo for efficient, targeted outreach campaigns.
Cons
  • Users find the pricing high, making it less accessible for smaller teams with limited budgets.
  • Users find that data inaccuracy affects reliability, with outdated information and missing data for niche roles.
  • Users note that the pricing is high for small teams, making it less accessible for budget-conscious businesses.
  • Users find the learning curve steep, feeling overwhelmed initially due to the platform's complexity and range of features.
  • Users find the platform's complexity overwhelming initially, requiring training and processes for effective use.

What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo?

What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo?

HighLevel

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial!

Average Rating: 4.6/5.0

Total Reviews: 636

How Do G2 Users Rate HighLevel?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.2/10)
  • Control: 7.3/10 (Category avg: 8.8/10)
  • Analytics: 8.6/10 (Category avg: 8.5/10)
  • Collection of information: 9.5/10 (Category avg: 8.6/10)

Who Is the Company Behind HighLevel?

  • Seller: HighLevel
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Dallas, Texas
  • Twitter: @gohighlevel
    8,862 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    2,569 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Consulting
  • Company Size: 64% Small, 3% Medium

What Do G2 Reviewers Say About HighLevel?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the flexibility and comprehensive features of HighLevel, finding it easy to set up and integrate.
  • Users appreciate the all-in-one functionality of HighLevel, enhancing efficiency in marketing, sales, and client management.
  • Users praise the excellent customer support of HighLevel, appreciating their responsiveness and active feature requests.
  • Users value the extensive feature set of Go HighLevel, appreciating its depth and constant innovation in marketing tools.
  • Users value the intuitive automation setup in HighLevel, enhancing their workflow and client management effectively.
Cons
  • Users find the steep learning curve of HighLevel challenging, complicating their ability to leverage its extensive features.
  • Users desire more missing features in HighLevel, impacting functionality like email marketing and live streaming capabilities.
  • Users face a steep learning curve with HighLevel, requiring significant effort to master its numerous features and updates.
  • Users find HighLevel to be not intuitive, often feeling overwhelmed by its complexity and learning curve.
  • Users express concern over poor customer support, finding the team uninformed and responses often vague.

What Are Recent G2 Reviews of HighLevel?

What Are G2 Users Discussing About HighLevel?

Dialog

Dialog is a generative AI-powered conversational commerce platform built to enhance the online shopping experience for e-commerce brands. By engaging website visitors in real time, Dialog replicates the in-store experience through instant answers, smart product discovery, and personalized product recommendations based on shopper behavior. Seamlessly integrating with leading e-commerce platforms, Dialog adapts to each brandā€™s tone of voice for natural, consistent customer interactions. By reducing cart abandonment, improving customer satisfaction, and increasing conversion rates, Dialog helps online retailers drive more revenue with an intuitive, AI-driven customer experience. Already working with top e-commerce brands such as Oh my cream!, Delsey Paris, La belle boucle, Jollymama, MG Motors, Aime, Gerard Bertrand and more to come !

Average Rating: 5.0/5.0

Total Reviews: 13

How Do G2 Users Rate Dialog?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Analytics: 7.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Dialog?

  • Seller: Dialog
  • Year Founded: 2023
  • HQ Location: Paris, FR
  • LinkedInĀ® Page: www.linkedin.com
    25 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Cosmetics
  • Company Size: 46% Small, 31% Medium

What Do G2 Reviewers Say About Dialog?

AI-generated summary from verified user reviews

Pros
  • Users find Dialog's ease of deployment and intuitive design significantly enhance their Shopify experience with minimal effort.
  • Users value Dialog's seamless integration and intuitive features, enhancing the shopping experience and optimizing results effortlessly.
  • Users value the highly responsive support and seamless integration of Dialog, enhancing their shopping experience efficiently.
  • Users commend the implementation ease of Dialog, enabling quick activation and immediate value in their Shopify store.
  • Users commend Dialog for its easy implementation, enabling quick integration and immediate value without disruption.
Cons
  • Users feel the dashboard is improvable, yet appreciate the support provided by the Dialog team.

What Are Recent G2 Reviews of Dialog?

Five9 Intelligent Cloud Contact Center Platform

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Hereā€”where customer joy becomes a driving force for business growth.

Average Rating: 4.1/5.0

Total Reviews: 604

How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Control: 7.5/10 (Category avg: 8.8/10)
  • Analytics: 6.7/10 (Category avg: 8.5/10)
  • Collection of information: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

  • Seller: Five9
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Ramon, CA
  • Twitter: @Five9
    14,856 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    3,127 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Manager
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 56% Medium, 23% Small

What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of Five9, highlighting its seamless integrations and straightforward implementation.
  • Users value the exceptional customer support of Five9, noting its responsiveness and dedication to addressing concerns promptly.
  • Users appreciate the exceptional support from Five9, highlighting their responsiveness and dedication to addressing customer needs.
  • Users value the superb user-friendly interface and seamless integrations of Five9, enhancing their overall experience.
  • Users value the efficiency of Five9, highlighting its easy user setup and streamlined reporting features.
Cons
  • Users face challenges with call issues, particularly due to weak email interaction reporting and slow SMS features.
  • Users find the complexity of Five9's interface and reporting functions challenging, requiring significant training and experience.
  • Users highlight missing features in Five9, underlining a lack of customization and outdated UI for better usability.
  • Users often face technical issues like call drops and system disruptions that hinder overall productivity and workflow efficiency.
  • Users experience poor customer support, often requiring additional assistance and facing communication delays with Five9 services.

What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

Humanly

Humanly is the AI hiring platform for hourly, frontline, and high-volume recruiting teams. Most frontline hiring teams don't struggle with a lack of applicants ā€” they struggle with speed, staffing continuity, and keeping qualified candidates engaged long enough to hire them. Humanly solves that by automating candidate engagement, screening, scheduling, and interviewing across chat, phone, and video ā€” so a candidate who applies at 9pm is on your calendar by morning. The platform combines an AI Recruiter, AI Interviewer, Talent CRM, and ATS into a single connected hiring system designed to keep a continuous flow of ready-to-work candidates moving through the funnel. Recruiting teams can engage every applicant, conduct structured interviews at scale, and reduce manual work while maintaining fast, consistent hiring operations. Humanly engages more than 250,000 candidates each month and has conducted over five million interviews. Customers report up to 8Ɨ faster time-to-hire, 20+ hours saved per recruiter each week, and candidate experience scores averaging 4.8 out of 5. How it helps: -Save time: Automate outreach, screening, and scheduling so recruiters focus on evaluation, not admin. -Hire faster: Move qualified candidates to interviews and events automatically. -Be consistent & fair: Use structured, role-specific interviews with objective scoring. -Delight candidates: 24/7, branded experiences with clear, timely communication. -See what's working: Centralized analytics for pipeline health, compliance, and planning. Key capabilities: -AI Candidate Engagement: Chat, SMS, voice, and video Q&A that answers questions, shares job details, and captures candidate info. -AI Screening & Interviewing: Structured chat, voice, phone, and video interviews with scoring that surfaces top talent in minutes. -Automated Scheduling: Coordinates calendars, time zones, and hiring events in one hub. T-alent CRM: Sourcing, rediscovery, SMS/email sequences, and re-engagement to grow pipelines. -Analytics & Reporting: Track candidate interactions, recruiter activity, and AI insights in one place. Integrations: Humanly plugs into leading ATS systems to unify workflows, reduce silos, and keep recruiters and hiring managers on the same page. Who uses it: Mid-market and enterprise organizations in healthcare, hospitality, retail, logistics, and other industries with high-volume or distributed hiring needs. Responsible AI: Humanly is designed with fairness and transparency in mind and works with external experts to audit and mitigate bias. Humanly lets teams hire efficiently and fairly at scale by uniting conversational engagement, AI interviewers, Talent CRM, and ATS in a single platform.

Average Rating: 4.8/5.0

Total Reviews: 127

How Do G2 Users Rate Humanly?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.2/10)
  • Control: 9.2/10 (Category avg: 8.8/10)
  • Analytics: 9.3/10 (Category avg: 8.5/10)
  • Collection of information: 9.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Humanly?

  • Seller: Humanly.io
  • Year Founded: 2019
  • HQ Location: Seattle, WA
  • Twitter: @humanlyHR
    837 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    80 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Staffing and Recruiting, Computer Software
  • Company Size: 47% Medium, 26% Large

What Do G2 Reviewers Say About Humanly?

AI-generated summary from verified user reviews

Pros
  • Users find Humanly to be extremely easy to use, enhancing daily scheduling and candidate management experiences effortlessly.
  • Users value the exceptional customer support from Humanly, which enhances their experience and success with the platform.
  • Users find Humanly's ease of use and seamless scheduling features essential for daily recruitment tasks.
  • Users find that Humanly provides significant time savings, streamlining the hiring process and optimizing recruiter efforts.
  • Users value the effective communication tools in Humanly, enhancing outreach and collaboration throughout the recruitment process.
Cons
  • Users find it inconvenient with the lack of immediate note attachment while inviting candidates, complicating the process.
  • Users express disappointment with the limited features of Humanly, feeling essential functionalities are missing.
  • Users note the absence of essential features in Humanly, like windowed views and custom permissions, impacting usability.
  • Users experience software bugs that occasionally disrupt functionality, though these issues are common in most systems.
  • Users note the difficulty in navigating complex queries and reports, which can complicate the overall experience with Humanly.

What Are Recent G2 Reviews of Humanly?

What Are G2 Users Discussing About Humanly?

Slang AI

Slang.ai is an automated phone answering platform that enables restaurants to manage reservations, answer questions, and create a best-in-class experience that mimics top employees. Calling a business shouldnā€™t feel like a chore. And for businesses, missed calls lead to missed revenue. Our mission is to transform the experience of calling a business into one that's personalized, efficient, and delightful. Thatā€™s why we started Slang.ai. We use AI technology to make transacting over voice so enjoyable that itā€™s more human than human. By 2030, we will save businesses and consumers one billion minutes of precious time while transforming branded voice experiences into the preferred mode of communication.

Average Rating: 4.4/5.0

Total Reviews: 44

How Do G2 Users Rate Slang AI?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Control: 8.2/10 (Category avg: 8.8/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 8.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Slang AI?

  • Seller: Slang
  • Year Founded: 2019
  • HQ Location: New York, US
  • LinkedInĀ® Page: www.linkedin.com
    73 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Restaurants, Computer Software
  • Company Size: 33% Small, 26% Medium

What Do G2 Reviewers Say About Slang AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the time-saving features of Slang AI, enhancing efficiency in communication and content creation.
  • Users appreciate the ease of use of Slang AI, noting seamless integration and efficient communication enhancement.
  • Users praise the easy setup of Slang AI, ensuring a smooth onboarding experience and efficient integration into workflows.
  • Users love the time-saving efficiency of Slang AI, enhancing workflow and simplifying content creation effortlessly.
  • Users value the automation of call handling by Slang AI, significantly reducing workload and enhancing customer service efficiency.
Cons
  • Users note the limitations in AI handling complex queries, leading to a need for manual intervention and setup time.
  • Users feel that the limited customization of Slang AI hinders its ability to cater to unique restaurant needs.
  • Users experience unclear understanding from Slang AI, leading to misinterpretations and challenges with complex requests.
  • Users face a significant learning curve with Slang AI, complicating the initial setup and customization processes.
  • Users find the limited language support and features of Slang AI insufficient for diverse communication needs.

What Are Recent G2 Reviews of Slang AI?

Twixor

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy.

Average Rating: 4.8/5.0

Total Reviews: 78

How Do G2 Users Rate Twixor?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Control: 9.5/10 (Category avg: 8.8/10)
  • Analytics: 9.6/10 (Category avg: 8.5/10)
  • Collection of information: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Twixor?

  • Seller: Twixor
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Singapore, SG
  • LinkedInĀ® Page: www.linkedin.com
    111 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: Conference Producer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 47% Small, 41% Medium

What Do G2 Reviewers Say About Twixor?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive ease of use of Twixor, enabling smooth setup and efficient communication management.
  • Users value the analytics dashboard for its convenience in tracking multi-source data effortlessly.
  • Users value the automation features of Twixor for enhancing workflow efficiency and customer interaction ease.
  • Users value Twixor's efficiency in automating responses and ensuring seamless communication for better customer service.
  • Users enjoy Twixor's AI accessibility, enabling non-coders to easily create and manage their own AI bots.
Cons
  • Users find the learning curve challenging, needing extra help and planning to effectively use advanced features.
  • Users find the steep learning curve of Twixor challenging, requiring extra training and time to master its features.
  • Users desire more customization options with Twixor, as the current features feel limited and require technical assistance.
  • Users find the difficult learning curve of Twixor challenging, seeking better documentation and onboarding support.
  • Users find Twixor's complex onboarding process time-consuming, requiring additional training and effort to master.

What Are Recent G2 Reviews of Twixor?

Ada

Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engineā„¢: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agentsā€”and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROIā€”running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

Average Rating: 4.6/5.0

Total Reviews: 171

How Do G2 Users Rate Ada?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Control: 8.7/10 (Category avg: 8.8/10)
  • Analytics: 7.7/10 (Category avg: 8.5/10)
  • Collection of information: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Ada?

  • Seller: ADA SUPPORT, INC.
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Toronto, Ontario
  • Twitter: @ada_cx
    1,943 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    775 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 62% Medium, 20% Small

What Do G2 Reviewers Say About Ada?

AI-generated summary from verified user reviews

Pros
  • Users commend Ada for its ease of use, enabling efficient customer support and seamless integration with existing tools.
  • Users greatly value Ada's exceptional support and intuitive design, enabling quick resolutions and seamless interactions.
  • Users appreciate Ada's quick and effective customer support, always eager to assist and resolve issues promptly.
  • Users value Ada's natural language processing, seamless interactions, and exceptional customer support for efficient issue resolution.
  • Users appreciate the easy setup of Ada, enjoying a smooth onboarding process with helpful support every step of the way.
Cons
  • Users face usability issues with Ada, particularly due to mismatches in workflow and less natural conversation handling.
  • Users face integration issues with Ada when using different systems, leading to inconsistencies and incomplete functionality.
  • Users find missing features in Ada, particularly with metrics and integration support, limiting its overall effectiveness.
  • Users experience usage limitations with Ada, particularly when it doesn't align with specific operational needs and workflows.
  • Users note AI limitations in Ada, citing issues with metrics accuracy, integration challenges, and a less intuitive flow.

What Are Recent G2 Reviews of Ada?

What Are G2 Users Discussing About Ada?

Sobot Nexus

Sobot Nexus is an AI-first customer engagement platform that unifies messaging, voice, WhatsApp, and ticketing in one intelligent workspace. It connects 10+ digital and voice channelsā€”including web, app, WhatsApp, Facebook, mini-programs, and inbound and outbound callsā€”while maintaining unified customer context across every interaction. Nexus brings together omnichannel messaging, an AI cloud contact center, WhatsApp Business, and enterprise ticketing. Teams can manage conversations across channels, route customers to the right agents, handle voice interactions with live transcription and Smart IVR, automate ticket assignment and SLA management, and support proactive outreach, broadcasts, and verification through WhatsAppā€”all from one platform. AI is embedded throughout Nexus to automate service and assist human agents. Sobot AI Agents can autonomously handle common requests such as order inquiries, address changes, and refunds, while sentiment-aware routing enables seamless handoffs when human support is needed. For agents, AI Copilot provides reply suggestions, instant knowledge lookup, conversation summaries, and recommended next actions to help resolve issues faster. By connecting channels, customer context, AI, and workflows in one platform, Nexus helps businesses reduce operational complexity, improve agent productivity, and deliver faster, more personalized customer experiences at scale. It also enables teams to turn service interactions into growth opportunities through targeted engagement, product recommendations, and in-chat conversion.

Average Rating: 5.0/5.0

Total Reviews: 56

How Do G2 Users Rate Sobot Nexus?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Control: 9.9/10 (Category avg: 8.8/10)
  • Analytics: 9.9/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Sobot Nexus?

  • Seller: Sobot
  • HQ Location: Singapore, SG
  • LinkedInĀ® Page: www.linkedin.com
    102 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Computer Software, Financial Services
  • Company Size: 54% Medium, 42% Small

What Do G2 Reviewers Say About Sobot Nexus?

AI-generated summary from verified user reviews

Pros
  • Users find Sobot's helpful organization of client conversations enhances responsiveness and clarity in managing multiple channels.
  • Users love the seamless multi-channel integration of Sobot, allowing efficient management of interactions and team visibility.
  • Users appreciate the ease of use of Sobot Omnichannel Suite, streamlining client communications across multiple channels effortlessly.
  • Users appreciate the efficiency of Sobot Omnichannel Suite, enhancing responsiveness and productivity by centralizing client communications.
  • Users appreciate the efficient customer support provided by Sobot, enabling seamless management across multiple communication channels.
Cons
  • Users find limited customization challenging as advanced workflows and reports require significant initial setup effort.
  • Users desire more built-in templates for seasonal retail campaigns to reduce manual creation time and improve efficiency.
  • Users experience a challenging learning curve initially, requiring adjustments for optimal performance before the system becomes reliable.
  • Users find the limited features challenging for advanced workflows and custom reports without dedicated support.
  • Users face a steep learning curve with Sobot Omnichannel Suite, requiring extensive time from skilled engineers for setup.

What Are Recent G2 Reviews of Sobot Nexus?

ServiceNow EmployeeWorks

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the worldā€™s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

Average Rating: 4.4/5.0

Total Reviews: 113

How Do G2 Users Rate ServiceNow EmployeeWorks?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Control: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind ServiceNow EmployeeWorks?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    35,078 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 63% Large, 13% Small

What Do G2 Reviewers Say About ServiceNow EmployeeWorks?

AI-generated summary from verified user reviews

Pros
  • Users value the high efficiency of ServiceNow EmployeeWorks, which streamlines IT support and saves significant time.
  • Users find Moveworks to be easy to use, enjoying its efficient AI capabilities and straightforward implementation.
  • Users admire the impressive AI integration of Moveworks, enhancing efficiency and streamlining IT support effectively.
  • Users appreciate the AI integration and efficiency of ServiceNow EmployeeWorks, significantly enhancing productivity and support processes.
  • Users appreciate the time-saving capabilities of Moveworks, significantly improving efficiency and reducing the need for manual interventions.
Cons
  • Users often face complexity in integrating ServiceNow EmployeeWorks, leading to slow responses and significant time commitments.
  • Users struggle with the steep learning curve and time investment needed for integrating ServiceNow EmployeeWorks effectively.
  • Users find the time-consuming integration process with ServiceNow EmployeeWorks frustrating and challenging to manage effectively.
  • Users express concerns about usage limitations, particularly regarding integration with non-ServiceNow platforms and feature development.
  • Users experience delayed response times from Moveworks, affecting the overall support and issue resolution process.

What Are Recent G2 Reviews of ServiceNow EmployeeWorks?

What Are G2 Users Discussing About ServiceNow EmployeeWorks?

HelpCrunch

HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. šŸ§  AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. āµ Save time, reduce workload ā€“ automatically handle up to 80% of customer questions. āµ Scale without hiring ā€“ create multiple agents for different products, workflows, or tasks. āµ Be everywhere your customers are ā€“ live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. āµ Reliable answers only ā€“ near-zero hallucinations; anything missing gets routed to your team. āµ Handle complexity effortlessly ā€“ multi-part questions, follow-ups, topic changes. āµ Automate smarter ā€“ add AI Agents into chatbot flows for flexible, context-aware automation. šŸ¤– No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. šŸ’¬ Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. šŸ“š Knowledge Baseā€Ø Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. šŸ“§ Email & Campaignsā€Ø Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. šŸŽÆ Popups & Auto Messagesā€Ø Trigger personalized chat messages or popups based on visitor behavior ā€“ engage leads instantly, promote offers, and drive conversions. šŸ“Š Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. šŸ˜‰ Why HelpCrunch?ā€Ø āµ Multichannel by design: web, mobile, messengers, email, and social.ā€Ø āµ All-in-one: support, marketing automation, and lightweight CRM in one tool.ā€Ø āµ Scales with your business, from startups to enterprises. āµ No-code setup in minutes.ā€ØFree migration from other tools. Make service your competitive advantage with HelpCrunch ā€“ the secret behind more efficient teams, without extra headcount.

Average Rating: 4.7/5.0

Total Reviews: 233

How Do G2 Users Rate HelpCrunch?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Control: 9.1/10 (Category avg: 8.8/10)
  • Analytics: 9.2/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind HelpCrunch?

  • Seller: HelpCrunch
  • Year Founded: 2016
  • HQ Location: Palo Alto, CA
  • Twitter: @HelpCrunchCom
    334 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    19 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 83% Small, 15% Medium

What Do G2 Reviewers Say About HelpCrunch?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of HelpCrunch, finding it intuitive and seamless to transition from other platforms.
  • Users value the multifunctional service of HelpCrunch, benefiting from its comprehensive features for customer communication.
  • Users appreciate the helpful and easy-to-use features of HelpCrunch, enabling smooth communication and efficient lead engagement.
  • Users love the reliable live chat features of HelpCrunch, enabling instant support and effective client engagement.
  • Users commend HelpCrunch for its excellent customer support, noting quick responses and effective onboarding assistance.
Cons
  • Users feel that HelpCrunch could benefit from more flexible customization options for widgets and automation rules.
  • Users experience slow loading times for the chat functionality, affecting performance and overall satisfaction.
  • Users face chat issues with slow loading times and hope for improvements in performance and AI integration.
  • Users find the pricing to be high for small businesses, especially with additional costs for features like AI editing.
  • Users experience slow loading times with HelpCrunch's live chat, causing occasional delays and frustration.

What Are Recent G2 Reviews of HelpCrunch?

Chatling

Chatling is an AI customer service platform that helps businesses automate support, generate leads, and engage customers across their website, WhatsApp, and Instagram, without code. Teams can build AI agents trained on their website, help center, documents, and business knowledge to answer customer questions instantly in 80+ languages. Chatling goes beyond basic chatbot flows by using advanced AI models to understand intent, provide helpful responses, and take action through instructions and integrations. When a conversation needs a human, Chatling supports seamless handoff so your team can step in with the right context. Itā€™s built for SaaS companies, eCommerce brands, agencies, and service businesses that want to reduce repetitive tickets, improve response times, and scale customer conversations from one easy-to-use platform.

Average Rating: 4.7/5.0

Total Reviews: 76

How Do G2 Users Rate Chatling?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Control: 7.9/10 (Category avg: 8.8/10)
  • Analytics: 8.6/10 (Category avg: 8.5/10)
  • Collection of information: 8.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Chatling?

  • Seller: Chatling
  • Year Founded: 2023
  • HQ Location: N/A
  • Twitter: @chatlingai
    464 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    3 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 83% Small, 5% Medium

What Do G2 Reviewers Say About Chatling?

AI-generated summary from verified user reviews

Pros
  • Users find Chatlingā€™s ease of use remarkable, enabling smooth navigation and intuitive setup without technical skills.
  • Users praise the intuitive design of Chatling, making navigation effortless and enhancing their overall experience.
  • Users value the super easy setup of Chatling, allowing quick deployment of agents in just 30 minutes.
  • Users value the easy integrations of Chatling, enabling rapid deployment and seamless multilingual support for diverse customers.
  • Users love the ease of setup and personalization with Chatling, enhancing customer support and saving valuable time.
Cons
  • Users express frustration over integration issues in Chatling, limiting workflow and automation capabilities with other tools.
  • Users report AI limitations in Chatling, such as missed calendar items and lack of accessibility support.
  • Users find it ironic that Chatling lacks chat support, relying solely on email for assistance.
  • Users often face poor response times from customer support, which hampers their overall experience with Chatling.
  • Users find significant communication issues with Chatling due to the lack of API integration, disrupting their workflow.

What Are Recent G2 Reviews of Chatling?

Drift

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best ā€” building pipeline, closing deals and strengthening customer relationships.

Average Rating: 4.4/5.0

Total Reviews: 1,203

How Do G2 Users Rate Drift?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Control: 8.3/10 (Category avg: 8.8/10)
  • Analytics: 8.1/10 (Category avg: 8.5/10)
  • Collection of information: 8.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Drift?

  • Seller: Salesloft
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • Twitter: @Salesloft
    18,437 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    1,098 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, Business Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 51% Medium, 27% Small

What Do G2 Reviewers Say About Drift?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Drift, enhancing their experience with intuitive interfaces and real-time engagement insights.
  • Users value the 24/7 fast response of Drift, enhancing customer engagement and boosting sales effectively.
  • Users love the intuitive insights of Drift's Prospect Dashboard, enhancing decision-making and identifying high-potential accounts easily.
  • Users value the accurate visitor tracking by Drift, which supports effective prospecting and enhances lead generation.
  • Users value the lead generation capabilities of Drift, enabling insights into engaged prospects for effective outreach.
Cons
  • Users report frustration with chat routing issues and delayed notifications that hinder effective communication with clients.
  • Users find the learning curve challenging, requiring more training to fully utilize Drift's capabilities and features.
  • Users experience notification issues such as delays and blank pages, impacting timely responses and user experience.
  • Users face routing issues with Drift, experiencing misrouted conversations and the need for cumbersome spam filters.
  • Users experience chat issues due to delayed notifications and slow loading times, affecting conversation continuity.

What Are Recent G2 Reviews of Drift?

What Are G2 Users Discussing About Drift?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026